d
Topic
Posts:
12
August 30, 2013
g
5

Worst Experience with Stripe Payment Gate. How many people using Stripe?

We moved to Shopify this May 2013 and since then we offered Stripe and Paypal as payment gates for our customers. Luckily we've never had any disputes before moving over to Shopify. However, since transition, we've received 3 disputing charges via Stripe. 

The problem with Stripe is that I can't get a hold of them. We've sent out at least 5 emails in the past 5 days and counting, but I am yet to hear from them. Do you guys have the same issue with Stripe? They only notify us regarding disputing charges, but they don't do anything to answer any of our questions and concerns. They don't have a phone number to be reached either. I have so many questions and I have limited amount of time to dispute charges against our store, but they are literally MIA. 

I don't recommend Stripe at all to any of Shopify users. 

Thanks.

i
Replies
Posts:
1
September 01, 2013
g
3
upvotes

I just had the same experience with Stripe Payment Gateway Service. I just launched my online store about 2 months ago and signed up to use Stripe as my gateway service because that it what Shopify recommended. I received a chargeback from Stripe for a purchase that was over $4,000. However, this payment was approved and verified by both Stripe and Shopify. Stripe has been nothing but negligent with trying to help me out and responding to my emails and questions. They have failed greatly with customer service - they have none. They do not provide a telephone number either. What the hell kind of business is this?? Their security systems allow fraudulent purchases to be verified and then they are cowards when it comes to helping out their customers. Shopify should just eliminate Stripe from their payment gateway service options. 

DO NOT USE STRIPE!!!! THEY WILL KILL YOUR BUSINESS!!!

Posts:
12
September 01, 2013
g
3
upvotes

Hello Angie, 

I am in exactly same situation as you are in. I feel your pain. I can't get a hold of them. Their support@stripe.com is shared by multiple people and they just don't care about their users. They were very quick in answering questions regarding using their service, when we first opened up the shop; however, with disputed charges, they magically disappear. 

I asked at least 5 times to call or provide number to reach them, finally they replied and told me that they are going to give me a call this coming week. How can you trust a company with no phone number and no customer support network for your business eh? 

Shopify's new POS system that they are promoting right now is going to be incorporated with the Stripe. I do not recommend any business owners at Shopify with Stripe. 

I am going to see if they actually call and follow up on it here. 

Posts:
4
September 01, 2013
g
1
upvotes

Hello, do you know if many people still have problems with Stripes ?

 

Thank you.

Posts:
12
Last edited September 01, 2013
g
3
upvotes

Hi,

Don't use Stripe. I never had any issues with using Paypal only. However, since moving to Shopify and using their "recommended transaction service" with Stripe, I have had 3 disputed charges and Stripe does nothing to answer my questions or concerns. They simply ignore all your emails. They just don't bother. They only care for those who sign up with them and once their users are faced with disputed charges and when users actually really, really need their support, they never get back to you. They may be very friendly and helpful when you are inquiring about their service, but once you are hit with disputed charges, they just disappear.

Don't use Stripe if you are new to Shopify. 

I learned this in a very bitter way and it is costing me. I would rather pay $30 to use the Paypal Pro or sign up with Moneris. 

If you negotiate with Moneris, you actually don't have to pay the sign up fees.

Let me know any questions. 

Posts:
12
Last edited September 01, 2013
g
2
upvotes

And the worst part is, Stripe is charging me for handling my disputed charges. They do absolutely nothing, but they are charging me $25.45 FYI.

Posts:
4
September 01, 2013

Just as 2checkout...

Posts:
6
September 04, 2013
g
3
upvotes

Have also tried to contact Stripe and have had absolutely no response. And this was regarding a pre sales question.  Alarm Bells, wouldn't touch them even if they did come back to us now.

Posts:
4
September 04, 2013

They all are the same...

Posts:
2
Last edited September 30, 2013

I work on the support team at Stripe. We take customer service very seriously here and do everything we can to help our users as quickly as possible.

We don't typically provide phone support because we have found that we can provide the most efficient service when our entire team can access and respond to an issue via email. In addition to email support, we're also available in #stripe on freenode.

In terms of chargebacks, most banks tend to immediately side with the customer without additional investigation and initiate a formal dispute. This can be pretty frustrating (and is a case of somewhat misaligned incentives), but there is a dispute resolution process, and in many cases you can prove that the charge was valid. Stripe will provide you with the dispute details, and we’ll then work with you to file any disputes for payments that you feel are justified. When a dispute is resolved in your favor, we refund the $15 fee for disputes and return the original charge to you. Disputed charges are an unfortunate fact of doing business and one that we do everything we can to help with. More here: https://stripe.com/help/disputes#what-are-the-most-common-reasons-for-a-dispute-and-how-can-i-prevent-disputes.

I apologize if you've had a bad experience with Stripe's customer service; that's not the norm, and I'd like to make sure it does not happen again. You can reach me directly at michael.schade@stripe.com and I'll do everything I can to help.

Thanks,

Michael Schade
Support @ Stripe

Posts:
4
September 30, 2013
g
2
upvotes

It's true that Stripe Email support is a lot better than any other payment gateway !

Posts:
1
January 07, 2014
g
3
upvotes

YOU CANT AFFORD TO USE STRIPE!

The old add-age is true. "You get what you pay for". I am not here to promote one PG over another however I am just sharing experiences I have had over the past year. A friend of mine recommended Stripe so I decided to lay of PayPal for a while since I was having issues at the time with custom integration. After a handful of transactions I ran into a basic (and very common) transfer issue where there can be hickups when you change bank account or business info. Resulting transfer hold ups can occur and should to protect the everyone in case there is fraud.

So what the problem? A customer of mine purchased around $280 is merchandise. I receive an email stating that there is a hold up and they needed to verify information. I send the information and that's where the fun starts.

This customer sale would have led me to over $10,000 dollars in sales for the month had we resolved this issue in a TIMELY manor. I don;t care who my PG is as long as they work with me to generate revenue NOT LOOSE IT. Strike one for stripe.com.

Lack of REAL customer support is my real concern. If you are using email as a primary form of support, make it world class. I know that if I took a week or more to address my customers requests (even initially) then I would not be in business for long and they would flock to the competitors. It should not take a week or more to correspond, especially if email is the ONLY means of correspondence with your PG. Strike two for stripe.

Business 101 - do not ignore your customers! If you hate your customers that much close your business and let your competitor feast on our desire to happily pay them for true service. We will like you for it. People do business with people they like. Strike three for stripe (only because there is no person to like, literally).

So where am I now? Stripe still hasn't addressed my emails (after, email, after email) and I still have yet to receive the original payment from my customer. I RAN, not walked to my local bank and opened a merchant account. I make them prove to me that someone would pick up on the other end if I had an issue. My business rep picked up the phone, dialed a customer service number and handed me the phone. Hallelujah!

This is just my 2 cents. Don't risk potential sales (and future sales) on a second or third rate PG. Especially when a simple issue that can be resolved in 15 minutes CAN BE resolved in 15 minutes. Don;t make the same mistake I did. Your bottom line will thank you.

I swear if I get a cookie cutter response from Stripe on this message forum! Save it! Go take care of your customers (email) issues and if - and I do mean IF - they decide to stick around and use your service, give them something to say "sorry". Create value for us not perceived arrogance.

~ John Tirips

PS: I still use paypal for some things but it's worth a try to call your local banker and test out their services. Most times you can try it FREE for a certain amount of time and you can pick up the phone and talk (or yell) at someone 24/7/365. Either way It could be the difference between just $200 dollars in sales and $10,000 dollars in sales for the month.

 

Posts:
1
January 07, 2014

I signed up with both Shopify and as part of that, Stripe and we're having problems that we didn't experience in ten years of dealing with Authorize.net. 

1. We're having problems getting our sales proceeds deposited into our bank account and when we ask Shopify about it we get vague ambiguous answers.

2. Yesterday about 8% of our customers reported that when trying to order the dreaded processing circle went round and around -- in one case for 15 minutes.

3. Shopify/Stripe wait a week to pay -- versus the industry standard of next day or two day. Someone is financing their business off these funds in limbo.

Rod MacIver, Artist, new Shopify customer

buythismobile Member
Posts:
7
January 07, 2014

No problem with Stripe here, the best payment processor I have ever dealt with.

Posts:
2
January 11, 2014
g
2
upvotes

On December 30, 2013 I cancelled 4 orders that were labeled as "uncaptured" in my Shopify store. Per Shopify: "The orders were never captured through Shopify, upon cancelling the order, the customer is never given the option as to whether or not to refund the customer (since our system shows that you haven't gotten any payment and doesn't know otherwise) and we then send stripe an API call to void the transaction. When voiding, Stripe is then not given any instruction to specifically not refund the customer and the default refunds the customer upon voiding the transaction." Stripe refunded $2,605.81 even though they were immediately notified there was error. Both companies just said "sorry". I would recommend immediately finding another merchant provider and close the account that Stripe was linked to. Also beware that even if Shopify makes an error they will not take any corrective action. The replies by Stripe were the most insincere I have ever received. You have to really question a company that does not have a phone number.
 

buythismobile Member
Posts:
7
January 11, 2014

We always think that the problem comes from someone else...

Siam Shopify Partner
Posts:
65
February 19, 2014
g
4
upvotes

Stripe's email support is horrendous. I can never trust my money with people whom I can't talk to on the phone.

And then they give you this BS about "email" being better when it's all about saving money on support. One would think they'd at least spend some money on email support but they don't do that either. My guess is that they just ask random people in the office to reply to emails in their free time.

Posts:
1
April 03, 2014
g
3
upvotes

DO NOT USE STRIPE!!!!!!

CUSTOMER SERVICE IS APPALLING AND VERY DISGUSTING. I HAVE SENT OVER 20 EMAILS IS THE LAST WEEK AND NOT A SINGLE RESPONSE. ONLY USED THEM AS THEY WERE RECOMMENDED BY SHOPIFY. DO NOT GO NEAR THEM. THE SERVICE IS CRAP AND TO MAKE IT WORSE THE PAYMENT TAKES 7-10 DAYS TO REACH YOU AND THEY ARE NEVER CONSISTENT.

USING STRIPE HAS BEEN THE WORST EXPERIENCE EVER!

Posts:
1
May 30, 2014
g
3
upvotes

I have been in business since 1969 as a shoe store and recently started using Stripe with the POS system and with my internet sales.  The day after memorial day they say they are holding my payments for 90 because my business is on a "Credit Card Blacklist" after 3 months of use.  I have contacted previous merchant service providers, checked credit reports and there is no such thing attached to my business.  I have contacted multiple people from shopify and stripe to no help at all.  No one has an answer from Shopify and NO ONE FROM STRIPE returns emails.  Stripe is a fraudulent company who I am looking to take action against with my lawyer.  After over 40 years of business we have never had such a bad experience.  DO NOT USE STRIPE!!!!!

Siam Shopify Partner
Posts:
65
May 30, 2014
g
2
upvotes

Stripe is an extremely scummy company. Worst thing is, they never respond to criticism. They only give you canned responses and even they take like 2 days.

I mean, they don't even have a frickin phone number. That's enough to tell you what goes on behind the scenes. 

buythismobile Member
Posts:
7
May 31, 2014

Not a phone number ? I totally agree ! With so many retarded calling to ask stupid questions that can be replied by Email, I also do not have any phone number on my shops ! Send me a postal letter if it's urgent :-)

Posts:
22
Last edited July 14, 2014
g
1
upvotes

So sorry to hear about all the fraud you've been experiencing. I am the account manager at Sift Science of our Shopify portfolio. Sift Science offers the world's most advanced fraud-fighting solution. We use the same technology that Amazon and Apple use to fight fraud, but are making it available to all businesses (large and small!). 

Our pilot Shopify plugin has been extremely effective for Shopify customers, both in combination with Shopify's tools or independent of them. Most importantly, if you have under 10,000 transactions/month, Sift is completely free. And after that, it's $.01/transaction.

Sign up take ~7 minutes - just sign up for our app here and we'll walk you through it.

I am the account manager for Shopify customers and am happy to answer any questions. Feel free to email me at support@siftscience.com or use the chat widget on our website.

Best,

Erica

Rostislavd Member
Posts:
1
Last edited July 30, 2014
g
3
upvotes

Stripe.com is SORRY??? 

You didn't accidentally step on my foot in a bus to be SORRY. DO YOU EVEN REALIZE HOW MUCH MONEY NEW BUSINESS OWNERS ARE LOOSING BECAUSE OF YOUR CRAPPY SO CALLED "RECOMMENDED AND THE MOST SECURE PAYMENT GATEWAY"??? 

THE FACT - STRIPE.COM ALLOWS ALL THE TRANSACTIONS TO GO THROUGH NO MATTER WHAT - FRAUDENT OR NOT

THE FACT - STRIPE.COM DOESN'T CARE ABOUT THEIR CUSTOMER'S SECURITY AT ALL! HENCE WHY ALL THE FRAUDULENT TRANSACTIONS ARE GOING THROUGH. IN ORDER TO MAKE YOUR PERSONAL STRIPE.COM ACCOUNT MORE SECURE, YOU (THE CUSTOMER) HAVE TO MANUALLY ENABLE ALL THE SECURE FEATURES! WHAT KIND OF A BS IS THAT???

 

As everybody else on here, I've opened a new Store and got connected to Stripe.com. So far, I've lost over $5000 USD because of all the dispute Charge backs (I'm trying to fight the disputes back and get my money back) and still freaking loosing!!! 

My advise! Spread the word! NEVER EVER USE STRIPE.COM!!!  Stripe.com Will ruin your life, your business, your bank accounts. 

If any one can give me a real advise what to do in this situation, I'd gladly hear it out. Thank you

Bellow is an example of the dispute charges I'm receiving!

Stripe 2 thumb
Posts:
11
August 08, 2014
g
1
upvotes

I HATE STRIPE WITH A PASSION !!!! But lovely Shopify leaves me no choice because if you don't use them they tack on 1-2% so you either have to pay that on top of your new processor or be stuck with stripe. The fraud detectors are a joke and I have over $3000 in fradulent orders that Stripe said was ok that really was not. That being said while I like Shopify they will have to find the $2000+ a month in cc fees they are getting from me form someone else. I am done!

Posts:
22
August 08, 2014
g
1
upvotes

Hi Jessica,

Ugh, I am so sorry to hear that. I am on the Support team @ Sift Science and think we have the product to reduce your stress when it comes to fraud. Happy to chat about it either over the phone or via our chat widget at www.siftscience.com.

Look forward to chatting soon.

Best,

Erica

 

toqeer Member
Posts:
1
August 15, 2014

i sent you msg please revert me on that 

ToomyT Member
Posts:
1
September 28, 2014
g
2
upvotes

Stripe oh stripe thank you so much for refunding 2 unauthourised transactions - the 1st from me to test live status and the 2nd from a customer abruptly meaning we now cannot take payments - totaly unfounded reason of taking away facility - as i have read here yes cost effective but also the old adage too good to be true.

We have now got to look at other options quickly as the site has been built etc etc - we have tried to converse via email but they just revert to the generic email that blames the banks and side step responsability.

Would we recommend stripe - NO!!!!!

 

Posts:
1
November 04, 2014
g
2
upvotes

m newby on shopify and got hooked up with stripe they are a nightmare on elmstreet they paid al  the money to a wrong bankaccount and said that i put that account there wich is not so

any way to get that money rerouted is mission impossible the won't do anything for you just sorry we cant do anything for you

they are so wack i cant understand that we have to deal with this companie as a legal oparation they should be out of bussines really.

yeah my advice dont start with Stripe the y work like  LegalRobbers and shopify must stop advising them to starters 

GHC Member
Posts:
1
January 12, 2015
g
1
upvotes

I just tried to get help via Freenode after waiting for an email reply and was told that it's for tech/coding questions only. Stripe is hugely lacking in options to deal with urgent issues.

 

zazzazara Member
Posts:
1
February 11, 2015
g
1
upvotes

Absolutely shocking experience using STRIPE, had over $5000 in 5-6 chargebacks in less than 4 months on our new website, never had this issue before with Paypal on our old site.

Terrible customer service, poor response front he Stripe team and they even closed a dispute in their favour before the timeframe expired for me to respond to the dispute.

My advise! Spread the word! NEVER EVER USE STRIPE.COM!!!  Stripe.com Will ruin your life, your business, your bank accounts.

I don't think they have any secure measures in place and definitely no Seller Protection or CARE FACTOR

Lisa Member
Posts:
1
March 07, 2015
g
1
upvotes

Michael,

I am a bit worried about Stripe; I have filled out the contact form and have not received a response.

I signed up; processed a few charges; I was charged more than the 2.4% + .20 per charge; I have not received the transfer yet; I can't get a response from Stripe as to why.

Can you please email me: GenericEmail40@gmail.com? This is not the email I signed up with as that would possibly worry my customers if they were to see this post.

Thank you!

Posts:
2
May 25, 2015
g
1
upvotes

ABSOLUTLEY TERRIBLE EXPERIENCE WITH STRIPE. I am no longer accepting payments with stripe for they put me in the hole for $500 on my new shop, I still have not received my payouts, any tech support and they won't answer my emails. They don't have a phone number which is very strange being a Credit Card company. Very shady. Terrible expereince. I am just going to use Paypal Pro from this point forward.

Obey Imaging Member
Posts:
1
May 27, 2015
g
1
upvotes

STRIPE IS THE WORST!!!

They have been nothing but a headached. They will still process transactions we declined and then still hit us with chargeback fees.What a nightmare. No phone number to call. Customer service non-existent!

ABSOLUTELY NOT RECOMMENDED!!!

Posts:
2
June 01, 2015
g
2
upvotes

A quick update, after I posted this message I contacted Stripe and told them I have spoken with Shopify about the lack of customer service received from Stripe. Low and behold I am happy to say I received excellent service and about 20 emails all day and night until the issue was fixed. So... you may want to mention Shopify to them and they will help you much faster! ;) 

Revamp Shopify Partner www.revampco.com
Posts:
32
June 02, 2015
g
2
upvotes

Thanks Koleson for the update, good to know.

 

Shopify Experts, Setup, Design and Dev. Check www.ilovemybeautifulhair.com
Christopher Odell Shopify Merchant dsgear.com
Posts:
175
September 16, 2015

Has shopify payments gotten any better about this lately guys? I went back over to it this weekend becuase I wanted to use the Shopify POS ststem, which worked well and then I realized I could start using Pintrest integrations too now which is nice but not a huge deal for me.

The main question is how is the system on fruad these days? I have Subuno for screening but I recall having big issues with Stripe in the past before I used Subuno and the thought of it happening again is not a pleasant one.

Anyone here running a big store (at least over 500k a year) and happy with Shopify Payments?

jasons Member
Posts:
2
September 18, 2015

I am interested to see how this proceeds, as I have had similar problems... Let me know.

 

Jason

Christopher Odell Shopify Merchant dsgear.com
Posts:
175
September 18, 2015

well i'm leaving it active for now, crossing my fingers. last time i tried that i lost a few thousand to fruad, but genneraly you don;t know for a few weeks till the chargebacks start coming in. i hope Subuno covers my ass heheh

Posts:
7
October 10, 2015
g
1
upvotes

Do not use Stripe or Paypal really...merchant services account linked to your bank account is the best way to safeguard your transactions.

Christopher Odell Shopify Merchant dsgear.com
Posts:
175
October 10, 2015

I prefer stripe or paypal due to clarity of fees and less buercratic old school non-sense the way most mech accounts handle things. The fees are gennerally better as well when you get done being nickled and dimed. But yes the processing can sometimes be trickier and the protection for fruad.

CH Digital Shopify Partner chdigital.com
Posts:
28
February 17, 2016

The upside is that by using Stripe directly as opposed to Shopify Payments, you can actually store credit cards and bill someone later.  If Shopify would actually add the ability to store credit cards, most of these situations would all go away.

Nour Member
Posts:
12
February 18, 2016

Hello Chris. This exactly what I'm looking for! I would like to accept pre-orders and not charge customers upfront, only when the item ships out. Is there anyway I can setup my store to use stripe to save a token (API) and charge later. Basically the AUTH & Charge happens later. I know if you AUTH only, you have 7 days to charge or the transaction gets cancelled or expires. 

Is there a way to use stripe independently on shopify to auth & charge beyond 7 days? Thanks

CFred Member
Posts:
3
April 03, 2016
g
1
upvotes

As a customer who had to deal with an inappropriately placed fraud alert on my card: don't use Shopify in any way shape or form. I will not shop with you if I even think you have a relationship with Shopify. 

 

Posts:
2
June 03, 2016
g
1
upvotes

Did you mention that it is days between - email respones?

Posts:
2
June 03, 2016
g
1
upvotes

You will probably get denied your account (Which they don't tell you about until 10 or so days after they took thier first payment from one of your customers. ) They will probably hold, yours and your customers money for about 21 days then tell you via NO REPLY email, that you cannot have an account. They will not ask you for any extra verification, like CC auth. forms, invoices, business formation documents or liceneses they will probably just - not approve you. And not tell you why . WHILE HOLDING YOUR MONEY FOR WEEKS.

Posts:
12
June 22, 2016
g
1
upvotes

We have had two instances. They didn't help. 

Posts:
12
June 22, 2016
g
1
upvotes

Thank you for the insights. 

Posts:
12
Last edited June 22, 2016

Is it easy to integrate a traditional merchant account thru a bank with shopify? What must be done for that?

Thx

shambo Member
Posts:
1
Last edited September 06, 2016
g
1
upvotes

I have been using Stripe for my online Shopify site. Two weeks ago, Shopify stopped paying out the money my customers were giving them. They gave no notice – and no explanation. Two weeks of constant online chats and emails provided no answers. Shopify said it was Stripes fault. Stripe said it was Shopify. After initiating legal action to get back the $52000 from Shopify, they suddenly 'found' the 52K. Apparently Stripe had frozen my account for 'review' without informing me and without admitting they had done so. We had done nothing wrong. This sort of action could break a small business (and nearly did.) Beware of this shonky company! DO NOT USE STRIPE!

 

Posts:
4
September 07, 2016
g
1
upvotes

I must join the group of persons having to complain BIG TIME against STRIPE.

After working with them for few days, I received an email from them saying they stop the services because someone used a card without the consent of the owner.

I mean, it can happen anytime, something like that, and here no money were lost because I refunded the customer anyway before sending the goods.
How can you imagine that a processor act like this for ONE problem happening ONCE!

Now they flagged my website as a risky business, for that, and even Braintree refuse to work with me EXCLUSIVELY because of Stripe flagging me.
When you add up all those together, you can only say : DO NOT WORK WITH STRIPE! EVER!
Not only they are the most unprofessional processor I ever seen but they don't protect you at all not bear any responsibilities.
I wrote a comment on BBBusiness.com, Stripe answered me that following their Terms Of Uses, they don't protect you, can stop their service anytime for any reason, don't have to justify anything, can stop the MONEY TRANSFER ANYTIME, and so on....
So yes, if you work with Stripe, you REALLY are running a risky business!!!

Posts:
3
September 11, 2016
g
1
upvotes

Wow,  I read all your experiences with Stripe. It looks like it should be called STRIP.  And I read such good things on 60 minutes about how these 2 kids started it in the Netherlands.

Here is my dilema. I sell Apple related stuff. I'm trying to do more direct business to my site.  I moved from OpenCart to Shopify. I want to avoid transaction fees because my markup is under 20% 

I received a notice after 3 weeks that my stripe account closed for high risk. Eventhough none of my items are on the restricted list. They offered no assistance to provide another solution.  It looks like they want to drive me to the 2% transaction fee or upgrade my subscripion.  I feel it was bait and switch.

After spending so much time and money switching to Stripe, I was hoping for a little bid of compasion and flexibility and overall a complete web solution. Not just a bunch on No, No, No and Sorry, Sorry, Sorry.

I would love to say with Shopify, but it feels like I'm entering a long term commitment of disappointments.  Anybody have any advice going forward.

 

Thank You.

 

 

Lucy1629 Member
Posts:
28
Last edited September 22, 2016

Considering the Stripe payment gateway for your online Shopify store? This innovative gateway offers merchants a simple and straightforward pricing structure along with attractive features including card storage, subscriptions, mobile payments and trusted security.

Better yet, as a Shopify supported payment gateway, Stripe can be integrated into your online store quickly, easily and without unnecessary hassles and complications

It is something people say about Stripe payment.

Posts:
15
11 months ago

if you had a chargeback, it's because the issuing bank accepted the customer's request for a chargeback. You can't blame Stripe for that. end.

Posts:
1
10 months ago
g
1
upvotes

 

My experience with stripe

 

the beginning.

  • launched a company
  • Went international 
  • Built an open payment gateway that had fraud protection 

the build

  • we used both PayPal and stripe
  • ​​​​​no charge back from PayPal.  Fraud protect system works and was sufficient in acquired information to pass any inspection of transaction via ip. 
  • stripe.com listed all transactions as fraudulent based on EIN numbers.  We were 100 % legit. They took over 3000 in prior sales, 1200 of which came directly out of someone's social security funds. Then they complained to the authorities about harassment after stealing this former us marines money because it threw him into a ptsd episode. 
  • They tried to return 515 dollars of that man's money,  which was returned to back to stripe.com which immediately was immediately followed by his detaiNing
  • That man spent 2 months in jail over harassment of his social security funds being garnished illegally as stripe.com was made aware of the situation.
  • There is now a nocontact order between that man and stripe.com / ceo jon zeiger.

 

they still have not returned his cash, nor followed up with proper research on the business transactions which were shown as legit.

 

they even labeled donations from menial fundraisers from local friends as fraudulent.

 

B È W A R E

If you use this company, be prepared for being robbed, and them using the fbi, and local Authorities to cover up their own illegal activities. 

 

their game is simply to create a system that  taxes the merchant literally out of business, by way of financing and product.

 

we know this. Personally.  Due to this experience our lives will never be the same. Thanks.

we will be seeking damages. 

Posts:
2
10 months ago

I just had the worst experience of my life dealing with Stripe. The worst part is it was reccommended by shopify customer services. 
I lost $1000+ within the first month of using Stripe. Every single transaction that made it pass their "Improved Radar" for fraud detection turned out to be a fraud/scam. I still went through the entire process of filling up the dispute forms etc. EVEN WITH PROOF OF DELIVERY, tracking information, proof of the items sent out, picutres all of the items, the cases were reviewed in the fraud's favor and I lost my money, products and wasted a whole bunch of f***king time dealing with all this BS. 

Stripe's customer service just kept sending me paragraphs of useless texts and links that just wasted my damn time I asked a question or even replied an email. It has been the most retarded, stupid, frustrating months of my life dealing with all this nonsense. 

WHY IS SHOPIFY STILL HAVING THEM ON? WHY DO YOU EVEN RECOMMENDING IT TO YOUR SHOPIFY STORE OWNERS?

DON'T EVER USE STRIPE. 
 

Posts:
1
7 months ago

I have had totally crap experience with Stripe too - my problems don't compare with the scale of some other people on here, but wanted to warn people as Stripe still haven't sorted their SH1T out obviously - the first complaints were back in 2014/15 - it is now April 2017. 

Money deposited by customer 4 weeks ago now - failed at first attempt to pay me as they amalgamated the name on my Stripe account (business name) with my bank account details (personal account) so it failed. I had to use rubbish chat support - "computer says no", "can't help", "not my job" etc..you get the picture.

Having then provided my IBAN number - they told me that my bank account number didn't have enough digits in it!!! Well it did because we have a standard 8 or 9 digit code in the UK and have had for many years!!!  Having resolved the name issue and the IBAN issue myself, the payment has failed another twice.

Each time, there is nothing the chat support op can do to speed the payment up. I had an email from Stripe this Monday (11th April) stating transfer was being made (I stupidly assumed the money would be paid into my account yesterday or today!!!) and on Stripe dashboard, it states that the payment will reach my account on 18th April. WTF??!!!

That money was paid to me 4 weeks ago via Stripe, 3 payments failed through no fault of my own. Stripe won't accept any of this is their fault although another user above in this topic, has had the exact same problem. I have never had this problem with any other PG in 10 years!!

RUN!!!!!!!!!!!!!!!!!! DO NOT USE SHOPIFY UNDER ANY CIRCUMSTANCES!!!!!!!!!!!!!!!!!

Posts:
1
5 months ago

My accountant has just spotted we havent been receiving payouts from Stripe since April 2016, 14 months, they owe me nearly 6000 euros. !!!!

I contacted Stripe  by emaill yesterday, tried again today, and used an internal contact link.

I have checked our dashboard, all seams to be set up correctly, we were receiving payouts regularly prior to April 2016.

The rolloing amount they owe me rolls back a day each day as the payout date, today it says paying out on 15 June , 7 days from now.

 

 

 

 

 

mooneyalan Member
Posts:
1
5 months ago

Sadly I have to agree with everyone above, do not use Stripe. You cannot afford to use them!

I set up stripe on my website and started receiving payments, everything seemed to be fine. Payments came in, Stripe kept a bit, the rest went to my account. Then a few larger payments came in and no payouts were scheduled, so I contacted Stripe. What a pointless idea that is, contacting stripe, they dont reply, maybe 2 days later you could get a response, and its from a different person every time. Very frustrating.

Eventually they reply anyhow, they inform me they need additional information about my company, which I supply within minutes.

Then nothing, for another 2 days, some tumbleweed rolls by, my company continues working. Then stripe reply, We wont be processing your current payments for 90days to safegaurd against possible chargebacks as we think your business could have a lot of refunds.

I reply immediately that Ive been in business for years and have never had a refund.

2 days go by. nothing again.

I email them again looking for more news.

Another day goes by, then they respond that they are sorry but suggest I use some other payment gateway.

Finally, I see the light and remove stripe from my website, I then have to issue refunds to all clients who paid through my site and ask them to pay in other ways.

Now I use paypal, its the original and best, it works every time. And they have people you can talk to! Novel idea Stripe, get tech support!

You cannot afford to use stripe in your small business. They are frustrating, faceless and have no interest in working with people.

Issues with stripe, problems with stripe, stripe frustrations. Ive had them all in the last 2 weeks.

AVOID.

Posts:
2
5 months ago
g
1
upvotes

Stripe has been nothing but a headache!! We recently moved to Stripe and had 5 completed orders amounting to $1500+ sales. We shipped all orders after payments said "complete" 

a week later, there was a fraud detected by the same customer placing 4 orders after each other, with 4 different Credit cards... a day later we received an email from Stripe saying that they will be refunding all past-completed order to the customers because we are a risky business.. without explaining.  

I ran after them email after email and no response until i contacted them over TWITTER !! and still 0 help... i had to run after the 5 customers explaining to please repay via paypal... thank god 4 out of 5 did.. but some customer out there is enjoying our product for free....DOONTTT USE STRIPEEE

Robert Member
Posts:
1
3 months ago

I am Robert Richardson from Houston here in Texas when I was in need of a loan I apply through my bank but was deny cos of my credit score then someone refer me on this site to Diversified Financial Network and I apply for a loan with them and was approved without credit check and low interest rate of 3% and there was no cosigner, You can reach them with this email if you need a loan I am sure they can still help you financialnetowrking@usa.com

Robert Richardson
 

Posts:
1
3 months ago

I received the email below on the 11th of August 2017. Since then I have been emailing asking what happens to the funds they are holding but no reply. 

I actually respect their right to choose to process my business or not (even though Shopify recommended I use Stripe) but  please note I didn't have one chargeback in three months of processing so my business can't be too "risky".

Anyway. Can anyone with similar experience with Stripe advise what does actually happen to the funds that they are holding on our behalf. Are they eventually released to the business owner? If so, how long is the usual wait?

Thank you for getting in touch with Stripe. My name is Sonny and I'm here to help out while Grayson is out of the office. I hope that's okay.

Sadly, we will not be able to support your business going forward. Our system takes many different pieces of information into consideration when matching it to other accounts. In this case, your account was deemed to be related to a rejected one, and we cannot continue to process payments now. I’m afraid this is a regulation laid down by our financial partners, and it isn’t something we’re able to work around.

Please feel free to let me know if you have any questions, or if you'd like assistance in transferring any data from Stripe to a new processor.

Best,
Sonny

Manu Gzuz Member
Posts:
2
about 1 month ago

Same thing happened to my business. I started off strong and stripe refunded 2700 Dlls of the 3700 dlls that my site made in that week. Only sent an email to me saying that we are a high risk business and cant work with us anymore.

I have emailed time and time again and have had no response. Before I work on the lawsuit, I went ahead and reported the site to the BBB and to my surprise the have around 450 + complaints regarding their BAD SERVICE and still have and A+ rating. HOW CAN THAT BE, IF THEY ARE RIPPING CUSTOMERS (US) OFF

Also, they have 1095 dlls of mine still held up and they keep changing the payout date almost everyday.

Just really sucks to have stripe...

Manu Gzuz Member
Posts:
2
about 1 month ago

Me too. Also in the span of two weeks, stripe literally killed my business...

Posts:
2
about 1 month ago

The fact that shopify still has them on it's horrible. Despite all these bad review from everyone here and on other forums they still endorse and recommend it to stores.