Worst Experience with Stripe Payment Gate. How many people using Stripe?
We moved to Shopify this May 2013 and since then we offered Stripe and Paypal as payment gates for our customers. Luckily we've never had any disputes before moving over to Shopify. However, since transition, we've received 3 disputing charges via Stripe.
The problem with Stripe is that I can't get a hold of them. We've sent out at least 5 emails in the past 5 days and counting, but I am yet to hear from them. Do you guys have the same issue with Stripe? They only notify us regarding disputing charges, but they don't do anything to answer any of our questions and concerns. They don't have a phone number to be reached either. I have so many questions and I have limited amount of time to dispute charges against our store, but they are literally MIA.
I don't recommend Stripe at all to any of Shopify users.