327 results

USPS Priority Mail option not displaying

Howdy everyone!The first thing to try in this case would be resetting the USPS credentials by deactivating and reactivating the account.This will pull new information and reset the rates we are offering with the correct information.

Posted by Massaad in Payments, Shipping & Fulfillment — August 13, 2013

Shopify POS

Hi there Will, just seeing your email summary. Always easier to get our attention by email but Andrew and I are keen to solve many of the issues you speak of.Were dependent on the structure of Shopify for point 1, gift cards are a very complex issue an...

Posted by Massaad in Shopify Apps — September 11, 2013

Shipping setup returned to per country?

Hello All, Its amazing to hear this great feedback. Of course we are always actively interested in what customers need at Shopify. We are owner-operated and owner-focused. A note about the feature request, its not on GitHub our account is mostly privat...

Posted by Massaad in Shopify Discussion — July 27, 2013

Critical bug costing sales - product tags with ampersand are broken in v2

Hi there Tony, I'm very sorry you ran into this. If you have not already can you send us over an email @ support@shopify.com about this issue so we can investigate. Thanks for letting us know your feedback, If you send us or me ane mail we can notify y...

Posted by Massaad in Shopify Discussion — July 27, 2013

Problems I've encountered with Shopify 2

Hi there Ken, thanks for your feedback.You should be able to still upload more than one photo at a time, are you able to give it a try in Google Chrome? The tags cannot be pasted but they are remembered in the system, so to type shopify for example you...

Posted by Massaad in Shopify Discussion — July 27, 2013

Adding a line break to product names?

Hey there Cruzader, that can be done . . . but there are areas this will be an issue.There is a line of code in the product.liquid or cart.liquid templates that will display the title but strip HTML. The problem is that in areas such as the check...

Posted by Massaad in Shopify Design — July 27, 2013

shopify to amazon xml product feed

Hi there Kevin, oh dear! Sorry to hear about RetailTower at this time, I'm sure they're working on a resolution ASAP. Right now I think this app (paid, $9 a month right now) will do the trick for Amazon and a few others: http://apps.shopify.com/lexity-...

Posted by Massaad in Wholesale & Drop Shipping — October 16, 2013

Comparison of Shopify Payments with Stripe vs Paypal Pro

I think "off topic" is the word Christopher.Derek: I know why you would be recommending a different solution here, but this is a review of Payments with Stripe vs PayPal Pro and your information doesn't help our customers trying to use this topic as an...

Posted by Massaad in Payments, Shipping & Fulfillment — September 12, 2013

Comparison of Shopify Payments with Stripe vs Paypal Pro

Thanks for the post Christopher, its a pretty great break down of what we hope to be able to provide to our customers moving forward! Some unique points about Shopify Payments:-Very simple application process (this simple setup is related to the holdin...

Posted by Massaad in Payments, Shipping & Fulfillment — August 26, 2013

No risk analysis on orders with manual payment?

Hello again Stefan,We're still working to bring the Risk Analysis window to the admin, we need a bit more time to rework that design, but its being worked on now.In the mean time we are recording the IP with the order and you can see this today by addi...

Posted by Massaad in Payments, Shipping & Fulfillment — February 19, 2014

Access IP adress of order?

Hello All, I just wanted to update you all on the progress of exposing this useful data.We're still working to bring the Risk Analysis window to the admin. It requires a bit more work on our part before we release the polished design, but its being wor...

Posted by Massaad in Shopify Discussion — February 19, 2014

Let customers pay in different currencies depending on Shipping address

Hello Kareem,Unfortunately since products and everything else in your store only supports one currency you can only select one at a time. The checkout can only ever be in one currency so we can support many currencies, but only one at a time on a store...

Posted by Massaad in Payments, Shipping & Fulfillment — February 11, 2014

Tax Exempt HST like PST

Hey Thomas, Sorry for the late reply, but I just noticed we recently released a feature that may help with this. Its creatively called Tax Exemptions and it doesn't use the older collection method.You should be able to test it out in the Settings>Ta...

Posted by Massaad in Accounting & Taxes — February 11, 2014

Charging Tax on POS & not online

Hi there Jen, why do you want to charge in person and not online at all?When selling online to customers in-state you will want to charge the appropriate state tax. It looks as if you have set up two regions in Texas but the main issue will be the sett...

Posted by Massaad in Accounting & Taxes — February 11, 2014

Access IP adress of order?

Great suggestion, unfortunately the IP is not captured in the order for manual payment orders. The IP is given to help identify customers (for example if I place two similar orders of flowers, one for me, one for my mother - both from the same IP) but ...

Posted by Massaad in Shopify Discussion — February 11, 2014

So Angry, I can't believe I am even writing!

Hey there all, Its certainly not our habit to defer to your internet browser, although often this is the source of many (unrelated) support tickets. It may also be the first suggestion since it rules out server error. We must go through all the rounds,...

Posted by Massaad in Shopify Discussion — February 11, 2014

Charging Tax on POS & not online

Hi Jen,Unfortunately it is not possible, even though from your perspective you're eating the cost for online in reality you are asking to charge tax in-person, and not online. You can do the reverse but turning tax collection off in the app, or having ...

Posted by Massaad in Accounting & Taxes — February 11, 2014

So Angry, I can't believe I am even writing!

Hi John, I think you reframed two of my points in a way that isn't true to my message.We believe that being optimistic about future customers is very serious, and not flippant, but I note your point. There will not be more one of a kind products to sel...

Posted by Massaad in Shopify Discussion — February 11, 2014

Access IP adress of order?

Thanks for your feedback, it does make sense - although it is totally unrelated to the payment itself.I've talked with the team about this data point and adding it to the orders. It looks like adding this data is possible in a future update.We're tryin...

Posted by Massaad in Shopify Discussion — February 11, 2014

No risk analysis on orders with manual payment?

Hi Stefan,This currently is not possible with Shopify since the payment happens separately (the IP did not relate to the payment, so we didn't offer a risk analysis)I've spoken to our team about adding this feature in and I'll update you once I have mo...

Posted by Massaad in Payments, Shipping & Fulfillment — February 11, 2014

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