497 results for "refund"


I refunded an order - mostly successfully, however Shopify didn't associate any cost... with the refund.  It refunded the items, put them back into inventory but for Zero...

Posted by Jeremy Stanfield in Payments, Shipping & Fulfillment — September 04, 2014


Hi I used an online shop that I believe was a shopify store I made 2 purchases one of £1.99 and another of £14.99 and now the store has gone I can't find it anywhere can anyone help I don't know if this is the right place but you know shopify so hopful...

Posted by Dswilko in Payments, Shipping & Fulfillment — June 18, 2017

Refunds - Updating Shopify after Manual Paypal Refund

The customer requested a refund. I refunded him manually via Paypal. How do I now... update the order in the Shopify system? Do I cancel the order? or Refund the Or...

Posted by Larry in Payments, Shipping & Fulfillment — September 27, 2016

Notifications Refund E-Mail - Refund Reason Variable

I have been trying to add a refund reason to the refund notificatione email in my shopify stores... Shopify? If so why can I add a refund reason to the order but not disp...

Posted by Mpmullally in Payments, Shipping & Fulfillment — December 12, 2016

For partial refunds of orders - are shopify fees refunded also?

Hi,I know that the 2% transaction fee is totally refunded if the whole order is refunded... , however how are transaction fees refunded in the following cases:-1). half th...

Posted by Yin in Payments, Shipping & Fulfillment — March 18, 2014

Refunds and reports

to cancel the order and issue a refund, Shopify allow the order to be cancelled but does... not allow me to enter the amount to refund. It defaulted to zero.  When this happened

Posted by Zapfor Solutions in Payments, Shipping & Fulfillment — March 13, 2017

refund request?

How does customer request refund after they recieve product ?Does Shopify offer any procedure for refund?&nbsp

Posted by alice in Payments, Shipping & Fulfillment — December 05, 2013

Refund Question

My customer forgot to use the coupon code, I would like to refund her the 15% off her order

Posted by Alley Kids in Payments, Shipping & Fulfillment — June 24, 2014

SagePay and refunds

-integration-166259">This thread from 2014 says that SagePay doesn't support refunds. This isn'... ;t true any more (see Refunds on

Posted by Andrew Smith in Payments, Shipping & Fulfillment — 6 months ago

Refunding customers return shipping charges

Hey Ian! Phil from the Shopify Guru team here. Let me explain how the refund system... works.  You can only refund the maximum amount of money that was paid by the customer

Posted by Philip K in Payments, Shipping & Fulfillment — March 11, 2016

Email notification of partial refund

Hi! This seems like an important issue. When I partially refund an order... (to grant free shipping) the customer receives an email that says that the order is refunded. Nothing

Posted by Jérôme Barbier in Payments, Shipping & Fulfillment — November 29, 2016

Refund Button Not working

When I click the refund button above the order it takes me to the normal refund screen. When I... type the amount Id like to refund the button is not-clickable.Thanks

Posted by Zak Reason in Payments, Shipping & Fulfillment — August 14, 2014

Creating a no refund policy

Can I create a no refund statement or policy upon checkout?  There is a generic refund... policy but what if I don't want to offer refunds for digital products?

Posted by Christine LaBeach in Payments, Shipping & Fulfillment — May 27, 2017

Refund on returned item?

Hey there!You can absolutely do a refund right on the order screen. You also have... the option for the item to be restocked and this should happen right away. Read more about refunds

Posted by Sacha in Payments, Shipping & Fulfillment — December 04, 2013

Refund on returned item?

impressed with the system.  Until now.  I started looking into refunds and partial refunds. &nbsp... ;I just tried to do a straight refund and it did not restock the ...

Posted by Jules in Payments, Shipping & Fulfillment — February 14, 2014

Manual authorization to adjust shipping

will show you how to make a partial refund on your orders: refund-cancel-order#refund-part-of-an-order">Refund part of an order Hope this helps! Nicholas Shop...

Posted by Nicholas O' Fegan in Payments, Shipping & Fulfillment — November 01, 2016

For partial refunds of orders - are shopify fees refunded also?

Shopify Payment Expert told me that the fees are not refunded if a partial refund is processed... this and they will be able to let you know for sure whether or not the fees are

Posted by D&M Collectibles in Payments, Shipping & Fulfillment — April 10, 2014

If a refund is issued, can customer still file charge back?

and decided to refund, you may still receive a charge back down the road.  You may lose the refund... thought once you issue a refund, as long as the

Posted by Snoopy in Payments, Shipping & Fulfillment — July 22, 2015

Refund error with Paypal gateway

Hello I am trying to issue a refund using the paypal express gateway. I successful test... purchased something and was able to immediately refund it when it was unfulfilled but I need to

Posted by K C in Payments, Shipping & Fulfillment — May 19, 2015

Shopify Gateway Refund payments stating Pending not paid

with you. It would depend on whether these orders were fully refunded or not. The status should... normally be "Refunded" or "Partially Refunded", you can filter to include

Posted by Jen in Payments, Shipping & Fulfillment — June 26, 2016

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