d
Topic
Posts:
16
January 28, 2017
g
1
upvotes

Order Numbers

Hi,

Placing a few test orders, I can see using the Shopify POS system the order numbers have a prefix (based on location), followed by an order number.

I only have one physical location, and was wondering if I can have the order number follow my online store order number, so it continues sequentially?

Also is there anyway to change the location prefix number? For example, my orders are coming up as #2-1001 (I may have installed POS on another device a while back to test this out).

Thanks

i
Replies
Kassey Shopify Employee
Posts:
114
February 01, 2017

Hello There!

Kassey here from the Shopify Guru Team! Currently the Shopify POS Order ID cannot be changed, the reason for it is because the Order formats from POS and the Online Sale channel act as identifiers for the channel and ios device that they come from. I'm sorry about that!

If you have any further questions be sure to reach out to Shopify support! We would be glad to help! :)

Kassey
Shopify Guru

Posts:
4
Last edited 6 months ago
g
1
upvotes

Kassey,

We have noticed that the device prefix on all orders have been removed? What logical reason can you provide for this revision?

Being able to easily sort our orders by POS location is ESSENTIAL to basic basic accounting for our small business to identify growth. Now we cannot distinguish between an online order, a POS order in our flagship store, a POS order at our pop-up location, tent sale, etc.

Who thought this was a good idea? And what's the logic behind it?   

Karlie Shopify Employee
Posts:
160
6 months ago

Hey, John! 

Karlie here from the Shopify Guru Team! First off, I would like to thank you for the feedback - it's always appreciated as we're always looking to improve the Shopify platform. I will be sure to send your feedback up to the appropriate team here at Shopify. Along with any sort of update comes change, but not to fear because there is still a way for you to filter through your orders by POS location or sales channel from the Shopify Admin. 

What you would want to do is head to your Shopify Admin> Orders > Filter and then you can choose what you woud like to filter through, like location or sales channel. Keep in mind that you can also save your filters so that your filtered orders list is easily accessible, to do that you would simply click on the 'Save Search' button after choosing a filter. Be sure to check out this guide for more in-depth instructions on how to filter through your orders section. 

I hope this helps, but if you have any further questions - be sure to ask and we would be happy to help!

Karlie
Shopify Guru
support@shopify.com

Posts:
8
6 months ago
g
1
upvotes

We have the exact same issue, Why have the order numbers changed all of a sudden to one type and no longer using separate prefixes? If this wasn't another Shopify error/bug, then its a terrible downgrade of a decision.

Please fix this instead of telling customers to use filters to check order history, thats poor customer service.

Posts:
4
Last edited 6 months ago
g
2
upvotes

Thanks Karlie

This isn't a solution to this problem, this is a work-around. This method actually requires a few additional steps (and work) to do some very simple accounting.  

There's no logical reason for shopify to have removed the prefix on locations/devices. Please bring them back. Offering work-around and add-on 3rd party applications to solve a problem your developers designed INTO the system is odd. 

Our company has been lobbying your customer services reps for a week now trying to get a phone call with your team to discuss this "issue". 

Posts:
8
6 months ago
g
2
upvotes

I couldn't agree more with you John, we also share your pain trying to resolve this.

I'm pretty certain this was a bug that Shopify havn't resolved or cared about and not an intentional change to their system.

Not fixing system issues is a common theme here it seems.

Posts:
4
5 months ago
g
3
upvotes

We've reached out to your customer service team and they refuse to schedule a phone call with the development team, and tell us "it's a waiting game on their end".  

Alex Russel - from what I can gather this was DESIGNED OUT of their system, not a bug. Someone on their design/dev side who probably does NO ACCOUNTING at all, decided this was an unneccesary feature.  There is zero logic in removing the prefix. 

Poor customer service. 

Shopify team - There are ZERO updsides to removing the prefix, only downsides. This is poor design.

 

Karlie Shopify Employee
Posts:
160
5 months ago

Hello, John and Alex!

While I can definitely appreciate your feedback, I would love to expand on the ways you can overcome the removal of the POS prefixes. We did discuss filtering your order list in my previous post - this is probably the easiest way to filter through your orders and find orders specifically by order location and sales channel. It might seem like a few extra clicks of the mouse - but a little more work now means a lot less work later! 

You can also check out your POS orders by using the Shopify Analytics section of your Admin! If you head over to your Shopify Admin and into the Analytics section, you can check out the 'Overview dashboard' for your store - which is where you can see a report based on Sales by POS location! This guide goes more into depth about how to use your Overview Dashboard in your admin!

Lastly, you can always do a CSV Export of your order list, which would show you aspects of your orders such as; Location, Device ID (for orders that have gone through phone or ipad), billing information and many others. To see how you would export your orders, be sure to check out our awesome guide on exporting orders, here!

Karlie
Shopify Guru
support@shopify.com

Posts:
8
5 months ago
g
1
upvotes

Shopify is hilarious.

One of the main benefits for us by having the prefixes available is real time tracking of orders and where/who processed them on a daily basis that would not be viable to constantly check through filters via Karlie's workaround.

"While I can definitely appreciate your feedback, I would love to expand on the ways you can overcome the removal of the POS prefixes." 

I guess John is right, this was a systematic removal of this feature. Another example of poor design and another one of the reasons our company is in the process of migrating off Shopify for a better platform that doesn't hold you hostage to how their design flaws.

Ironically, when I made a call to customer service and explained this situation, the rep actually was also interested in having the prefix put back in place as they also used and found it benefical.

We see zero reason why this was removed entirely and still yet to hear any logical reason for it. If Shopify had any real common sense, they were simple make it a option you could toggle on or off as per user preference.

Posts:
1
5 months ago
g
3
upvotes

Will i do appreciate you Karlie trying to find a work-around, but i think what you should say is more this:

Thank guys to have find this bug and let me validate a ETA with the dev team on when this issue will be resolve by our team. I will get back to each and everyone on this feed and let you know what will be the next steps:

1./ either fix this issue OR

2./ this is not a bug but our new way of doing things.

Shopify is a mutli billion dollars company and i think you should allow your members to have access to a road map before changes like this appers. Now we are many that did notice this change (on top of a much slower order processing btw...) and we all dislike this new reality.

Instead of convicing us on new ways to filter results, please simply get back to us with an ETA.

Stephane

Posts:
8
5 months ago
g
1
upvotes

Any updates on fixing this issue, Shopify? 

Posts:
12
5 months ago
g
2
upvotes

Hi shopify, any updates on this?

We really need the order prefix back for POS.

Posts:
8
4 months ago
g
1
upvotes

Shopify legit don't care.

I'm willing to bet this 'change' was a result of trying to save resources and money not fixing this, and now instead claiming its a new change (AKA downgrade).

Posts:
1
4 months ago
g
2
upvotes

I'm also having this same issue but it's not with phyiscal locations and my online store. It's between my two Sales Channels. Our current process is to have two separate prefixes. One for our Web orders and one for our Amazon orders. Shopify is telling me that there is some super round-about way of making this happen. With the Order API, I would have to find all Amazon orders that come in, change the Order Name (not ID) to whatever I need it to be, resubmit the Order in the Shopify database, delete the original order. This basically creates double data though. It's completely ridiculous and messy data. I seriously cannot believe Shopify doesn't let you have separate prefixes for separate sales channels. Like someone above said, it's simple accounting that makes things a million times easier. And the fact that there hasn't been any response here from them in 2 months isn't reassuring. 

Posts:
2
4 months ago
g
2
upvotes

We also use the order number prefix for accounting purposes (via the transactions export CSV).

I think Stephane Lafrenaye's point about clarifying the issue-- is this a bug or a feature removal? -- is on point.  It can make a big difference for all of us if we hear about deprecated features beforehand, versus having the rug pulled out from under us with no notice.  It's also unsettling that over the course of two months there's no straight answer about which occurred here.

Posts:
2
4 months ago
g
1
upvotes

On another note, the best workaround I can see for us (aiming to get the same by-channel sales information as shown on the home page in the web interface) is to do a CSV export of order details as Karlie suggested and then pull out the Location column (#54) or Device ID column (#55).  Nothing in the transactions export, including the different version offered on the orders export dialog, has that information anymore now that the prefix on order numbers is gone.  This is still a workaround rather than a drop-in replacement, though.

Posts:
8
3 months ago
g
2
upvotes

Just sweep it under the rug Shopify. Nice one