Title Replies Last Post
UK Postcode Address Lookup

I'm getting on really well with the POS App.  I suppose we are slightly unusual in that we use it to sell goods that we deliver to the Customer. One killer addition would be the integration of a UK Postcode Address Lookup function.  This would dramatically speed up the use of the App and cut down on bad address data being entered. We use Crafty Clicks Postcode lookup in our online store a...

Today by Bridget
Using Shopify in Switzerland

Hello. I currently have an online a physical shop here in Switzerland. I use Squarespace for my online store and Sum Up to process payments in my shop. I love the idea of stremlining everything by using Shopify though it looks like there are several obstacles - does anyone have any experience with this? I know payments can not be processed by Shopify and I'd need to use an outside payment proce...

Yesterday by Leon

Hi,  The shopify pos app has been really slow in completing orders and printing receipts (takes about 1 min for receipt to print once you have clicked “charge”). I have attached a screenshot of what comes up on the app. https://imgur.com/a/sCFJJ I have a stable and fast internet connection. It is also happening in all 9 locations I have this app running at. So it is app related, not...

Apr 24 2018 by Lucy McEvilly
Proveedor de Pago BBVA

Buenas noches, Tengo contratado un TPV virtual con la entidad financiera BBVA y no sé cómo relacionarlo con Shopify. ¿Es posible integrar un TPV virtual ajeno o deben ser los que aparecen en la lista?

Apr 21 2018 by Yolanda Garrido G...
Barcode Scanner for Discount Codes

The universal addition of discounts codes was great timing for us. Thank you for listening to the feedback. Can you please make the barcode scanner available for use for the discount code input field? It would be ideal for us to be able to scan a code rather than input it everytime.

Apr 18 2018 by BrandonSPX

Our POS APP has basically stopped working due to being unable to process a sale.   We're just getting this message saying "Slow Connection" - unable to process sale.  We have to close the app completely and then go back in to print a receipt. Has anyone else experienced this? It's definitely related to the latest updates - our connection speed is the same as it always was.   Than...

Apr 18 2018 by Joshua Barraza
Feature request: Be able to add notes to order before taking payment

Hi, we're looking into different solutions on how to track which individual serial number went out with which order for items that have multiple quantities so we can accurately track returns, being able to use a Bluetooth barcode scanner to add a note to the order easily would entirely remedy this problem. Thanks.

Apr 16 2018 by Adam Sanderson
Order Numbers

Hi, Placing a few test orders, I can see using the Shopify POS system the order numbers have a prefix (based on location), followed by an order number. I only have one physical location, and was wondering if I can have the order number follow my online store order number, so it continues sequentially? Also is there anyway to change the location prefix number? For example, my orders are...

Apr 16 2018 by Stephane Lafrenaye
Using Shopify POS in France and Europe

As Shopify Partners in France, we would love to offer POS to our French clients. However, the French government has recently passed a set of laws on point of sale systems in an effort to reduce tax fraud, and they will be put into effect on January 2018.  Unfortunately, a lot of POS software out there enables merchants to permanently delete or edit transactions, enabling them to retrieve cas...

Apr 15 2018 by Abdel Test
email a payable invoice from an order made in POS

is it possible to take a filled cart from the POS and instead of having it paid in person, to email a payable invoice to the customer? I called the help line but their only suggestion was to build the order through the web dashboard, but I cant scan items into the order through that So far the only workaround I've found was to mark it as partially paid with $0, then go into my orders and dup...

Apr 10 2018 by Props
Alternative Methods for Handling Signatures

We're internally testing the various Shopify Hardware packages but nothing appears to come with a signature pad. All signatures are done on the screen which doesn't work for us because some of our locations are behind a glass wall to filter out noise from the busy outside lobby. I notice that we can skip through the signature process and accept a blank signature. Can we use that process to inst...

Apr 10 2018 by Shopify David
Constant Credit Card Declines

Is anyone else having this problem?? It seems like at least 25% of all our transactions get declined (from people I know have the money). If anyone is even remotely from out of town/state/country, it's pretty much guaranteed to decline them. Is there anything we can do to stop this from happening? It's embarassing on our end and we're losing numerous sales.

Apr 9 2018 by Michael
Electronic Shelf Labels (ELS)

Hi Has anyone looks at incorpating Electronic Shelf Labels (ELS) with shopify. I know there a few big brands out there like Pricer.com. However cannot find any info with regards to incoparating into shopify. Please Help

Apr 9 2018 by Eddy
We're seriously considering switching to Lightspeed. Can anyone convince...

We've been using Shopify POS for over a year now and although we like the look and feel of it, it has a few shortcomings that have caused major headaches for our accountant and the technical issues we've found and brought to support's attention have been treated as 'feature requests' which may never actually be fixed. Major problem #1: Incorrect Sales Totals in Reports We charge out product...

Jan 22 2018 by Kate - bnkle.com
Searching customer and order notes

It would be great if when searching on the CUSTOMERS or ORDERS page, the search included the notes field of the individual customer or order. I use the notes feature to keep track of all kinds of things. The tags feature works for a different kind of grouping. I want to search for a customer/order by a certain reference I made in the notes field.  

Oct 16 2017 by Remo Giuffre
Cost of Goods

So, obviously many of us are a little frustrated with not have a COGS option on the POS. I've been using Stitch Labs. While they might be a great alternative, they are expensive and do not offer phone support, unless you're paying them a ridiculous amount. I do like the ability to enter a purchase order with the cost of goods, but I continuously have issue with their inventory not keeping corre...

Apr 7 2018 by Amber
View Customer Tags from Shopify on POS customer

We need to be able to see a tag on the POS customer profile but tags from Shopify doesn't seem to pass to the customer in the POS - had anyone tried to "turn on" tags on the POS customer and had any success?

Apr 5 2018 by Peter
Declining cards 1/3 customers

Hi, im a Canadian vendor selling in the states at trade shows and conventions. i am experiencing about a 1/3 rate of cards getting declined for fraud protection. This is far too much and no other vendors are getting this issue with other payment processors. 

Mar 30 2018 by Noms Designs
Mailchimp List Segment for POS Orders ONLY

Hello,  I've reached out to Mailchimp regarding this issue, but thought I would leave the message here as well. Perhaps Shopify can get it on the roadmap... right behind COG's and a better exchange system for POS... I'll hold my breath.  It would be nice to attach a tag to where the order came from. Online orders should be denoted as online and POS orders should be denoted as POS.  I w...

Mar 29 2018 by Walter Manning
Printing to the Bluetooth Receipt Printer

Greetings, Now that the discount code functionality is available, we've purchased a POS station for evaluation. If all goes well we're going to commit to 4 more. There are still some other issues I'm working through. With each admission to our museum we print out a $2 off merchandise coupon. With our current POS system this prints right at the end of the receipt. I'm looking to create a p...

Mar 29 2018 by BrandonSPX