Title Replies Last Post
Feature Requests: How do I make them?

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member at support@shopify.com. While we make our changes, this makes sure that we definitely read your requests and are able ...

Jan 16 2018 by Stacy PRN
Reporting Bugs

If you run into a bug with the system, please contact Shopify Support. They are staffed 24/7 and will be able to escalate issues to the proper team. We continue to invite you to provide your insights and feedback on how we can improve Shopify in this forum. We listen to all of your feedback, even if we can't implement every suggestion. This forum is also a great place for you and fellow storeow...

Sep 4 2013 by Jonathan Snook
Shopify domain displayed instead of 3rd party domain (Google Domains)

I have a google domain (worsthobbyapparel.com) that is set as the primary domain. When I type in my address (www.worsthobbyapparel.com) it takes me to my site, however the shown URL is my shopify domain (worst-hobby-apparel.myshopify.com).  I *believe* the fix is to check the  "redirect all traffic to this primary domain" option, but that creates a redirect loop.  I think I may be missing...

Today by Worst Hobby Apparel
Site not secure?

I had a customer today tell me that Chrome warned her that my Shopify site is not secure. This is a major problem for me right now as I am  in the beginning of a big product launch. My conversions from store visit to order is only around 8%; I don't need anything else like this to discourage people from buying. Testing the shop site at www.whynopadlock.com shows two problems: Your w...

Today by Max
Admin Bar Missing

Hey guys! I can’t seem to figure out why I can no longer see the admin bar when I’m logged into my account.  Can anyone help point me in the right direction as it’s driving me crazy! My store is: MrsBest.co.uk password: flourish Thank you :)  

Today by Sarah
Shopify/Facebook Integration - Your Facebook shop has been disabled

"One or more of the products in your Shop do not meet Facebook’s product policy requirements. Your Shop will not be visible on Facebook while it offers these products. Contact Facebook if you want to appeal this decision." I sell supplements that are safe, pose no risk, manufactured in the same country. I can only assume Facebook has deemed these as "unsafe supplements". I have emailed them ...

Yesterday by Cameron
Facebook Shop Issues

I have had a Facebook shop on my FB page linked to my Shopify account. However, recently, it only shows two items on the shop at the top of the page (it shows all items when you click on the shop link), neither of these items are from the collection that I chose through Shopify to be on display. FB help is no help, as expected, so can anyone tell me how to display a collection or at least more ...

Yesterday by Alex
Houzz for Canadian Shops?

We tried to add the online channel for Houzz to our store - but after the 7 day review - they (Houzz) responded that they could not list any store not located physically in the United State. Our shop - is in Canada - but we sell with US currency, have a US$ bank account (Canadian Based), and ship product through Niagara Falls NY - USPS - with Chit Chat. Under avilable channels - Shopify l...

Yesterday by Moghees Mian
There are no shipping methods available for your cart or destination.

Error when trying to checkout with certain products: Your cart has been modified and the shipping rate you previously selected no longer applies. Please select a new rate. There are no shipping methods available for your cart or destination. I read other threads and set the Sample box in the Saved packages section to 0.0 lb, but that didn't work. I only have two Shipping Zones (Dom...

Jan 2 2018 by Max
Payouts on hold

Hi, Yesterday I got the email from Cody - Risk Analyst saying: Upon review of your account our banking partners have found that you are reselling recognized brand name products. Because of this, when logging into your Shopify Dashboard you will notice a red banner stating that your Shopify Payments account has been placed on hold.  In order to continue to sell these products on Shopify...

Jan 11 2018 by Max
Is shopify ever going to add a "free sample" button that can be added pr...

Hi  I run a tile website, its all going well apart from the fact that to add a sample product I can't have the customer go through a checkout process, I currently have to have them email me with reference codes based on the SKU so i can send them out. I think its a bit silly that an ecom site doesn't have a button I can add that allows an "order sample" to the product pages.  Is there any...

Yesterday by Ava
Design site while keeping current site live - How Please?

Hello all Im thinking of taking the leap from my current Woocommerce site to Shopify. I just need to know if I can design my new Shopify site while keeping Woocommerce live and then moving over to make the new Shopify site live? Are there any complications with this? Thanks

Yesterday by Julian1968
collection thumbnail is stretched - supply theme

Hi guys, I'm struggling with the size of a thumbnail on the 'Collection List' page and on the home page in 'collection list' section. No matter what size of the picture is uploaded and if it's square or not, it always appears to be stretched. This happens only to the first image in the row.  https://imgur.com/a/RxDsC I assume it's caused by the changes I've made to increase the widt...

Yesterday by Jan Frys
Unused Tags will not Delete

Hi, I created several tags when first opening my store. I attempted to delete those tags as my overall store design took shape, and was surprised to see those tags still remain in my "filter" list when viewing my products in their catalog page. I read several posts made my by several shopify users over the past 3 years, and they all seem to have the same problem. I removed these tag...

Yesterday by LozzieM
Shopify UPS Shipping

... I've banged my head with Support Chat. ... I've banged my head with Support Phone. Can't get an answer from either one of them. Super simple question. When using the UPS shipping option, can somebody tell me what the weight cut-off is per parcel? Meaning, if I have an order that totals 100lbs (over, let's say 10 items) -- and UPS returns a rate, how are they breaking down the b...

Yesterday by ManByTheSea
Pinterest question regarding Etsy and Shopify store

Hi Everyone, I am in the process of setting up my shopify store under the same name as my Etsy store. I have had my Etsy store since 2016 and I have been busy with that. However I wanted to setup a Shopify store under the same name with my own website url. My Etsy store will be selling some similar items as my Shopify store...however there will also be a lot of different items as well....

Yesterday by katiedps
Printing a Transfer

Love the option of creating a transfer to receive inventory. But is there a way to print a transfer? I cant seem to find it anywhere and the format is horrible if I just print the screen. Thanks https://help.shopify.com/manual/products/inventory/transfers/create-transfer

Yesterday by yinyeelai
HELP: How to Increase Meta Description Limit from the outdated 160 Chara...

Hi! Google has unofficially increased the meta description in most of its SERP results to around 300 characters (from 160 characters) yet shopify still limits its users to setting a max of 160 characters for all meta desctiptions on the page. Is there a workaroudn for this? A way to override the 160-character limit?  AS A WORST CASE SCENARIO: if no solution, can I at least bypass the l...

Yesterday by abeassi408
Checkout Error Message

I've looked through the forums and I can't find anything on this.   When my customers are logged into their account and try to check out they get the following error message.  They are able to check out if they do not login though.  I can't seem to figure out what the problem is.  Any insight? Thank you for your time!  

Yesterday by decaff97
How do I change the size of the add to cart button, on the product page,...

Hey all, I need to increase the width of the add to cart button on the Jumpstart theme product page but I can't figure it out. It needs to change on the product page, not for the home page featured product which it has on one of my attempts. I have tried to add some different codes to the HTML but they have failed to change the button size, apart from one which only changed the size of the butt...

Jan 17 2018 by Ara Mawaty