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Nick Sather Shopify Merchant
Posts:
21
April 11, 2013

Top 5 Frustrations with Shopify This post is outdated

I have tried just about every major shopping cart out there and finally decided on Shopify because of the new design for the tool. However, after using it for about 3 months I have found the following things that just drive me a bit insane.

1. You can changes the status of the order, every other cart has this feature. You can change the status from one status to another. I asked Shopify support "Sorry can't Un-Cancel an order."

2. Entered a wrong tracking number, I cannot find an easy way to change it. Waiting on support to probably tell me you can't.

3. Can't change the email address on the billing address details. I can edit the customer's email int their login profile, but it does not update the order email. how come I can't change it in the actual order?

4. Can't seem to create a new order from within the admin tool, I need to place it through the website like a customer.

5. Cannot offer free shipping per product and the free shipping discount code seems to be only up to a dollar amount.

Don't mean to complain, but these items should be basic shopping cart features. Or maybe I'm not looking in the right place in the admin where I am able to do these things. Any feedback from other users, I had an order that encountered 3 of these issues as the result of item #1 , which was cause by the Fraud Filter not working properly and cancelled the order. Thanks.

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Replies
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April 11, 2013
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Agreed! Shopify is well made, easy to use, and by far the prettiest shopping cart, but missing some of the features. I'm still frustrating about putting SEO info on tags(currently not available in Shopify), changing info for many items/orders at once(hate that I have to use APPs every time). Hope they fix some of the major problems soon!

Design519 Member
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8
April 12, 2013
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Honestly, the amount that is missing from Shopify nearly cancels out all of the coolness. There is too much that just "can't be done".

Posts:
145
April 14, 2013

Give them a time, they slowly keep updated Shopify with enhancements. All the more, there are a huge amount of apps available for Shopify, and it seems to me that the most popular things will be included in Shopify in future.

Make your brand go viral with SocialShopWave: social login and sharing, reviews, wishlist, community, Q&A, comments, Instagram galleries, personalization and more.
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June 08, 2013
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Hello in the new release of shopify we can not add keywords to the pictures and images we add, why????

My SEO strategy can not be ok without this option, someone can help me?

In the old version it was very easy to do it.

 

Thanks in advance

stephane

Nick Sather Shopify Merchant
Posts:
21
June 08, 2013

Hi Esteban,

Have you tried the little ALT link under the picture.

Ever

Posts:
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June 08, 2013
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I agree with the list - the cart functions, or lack thereof, are very frustrating.  Not being able to adjust a customer's order is nuts.  We have times when a customer orders two of something then changes their mind prior to shipping and  only wants one.  Fine.  But how to adjust that in Shopify?  You can't.  When asked a Shopify expert responded: "You can now issue partial refunds!  Isn't that great?!?"  Um, not really.  The customer's order will still show they ordered 2 of something when in fact they only received 1.

I understand they are making changes/updates, but a more robust cart/order control is a priority over many of the little changes made in Shopify 2 in my opinion of course.

Posts:
5
June 08, 2013

Hello ever the alt text just permit to change picture but not to put keywords add to each pictures... Now we keep many people from our pictures in thailand but with the new release i do not know to continue to do it???

any idea...???

 

Nick Sather Shopify Merchant
Posts:
21
June 08, 2013

Esteban,

Unless, I am wrong, this is what you should see.

http://www.screencast.com/t/MMxIujasg

EE

Posts:
5
June 09, 2013

Thanks Ever but i continue to do not know how to put the description fo the picture... i send you what i was doing before... thanks ever... gracias

 

 

Screen shot 2013 06 09 at 6.08.05 pm thumb
Posts:
1
August 10, 2013

This list is pretty accurate. I feel all of Shopify's change/upgrade priorities are messed up. They should be working on necessary features not nice to haves. All ecommerce sites should allow editing of orders / accounts as well as supporting offline orders first. And the new interface is a step back. If you're trying to enhance the user experience, try working on these basics. Sorry for the venting but the experience with this is that bad.. 

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August 11, 2013
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It's a shame because Shopify is one of the best shopping cart platforms and isn't responding to these problems as quickly as we would. 

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J.B. Shopify Merchant
Posts:
27
August 11, 2013

Spot on!

2-5 are particular sticking points for me.

Shopify Adam Shopify
Posts:
153
August 12, 2013

Thanks for the great feedback. We'll look into fixes where possible.

VP Product - Shopify
ToniqNZ Shopify Partner www.toniq.co.nz
Posts:
2
August 13, 2013

I have just had a client ask me why their customers who create accounts cannot update their own account email address. This is changeable via the Shopify Admin back-end.  But surely the customer should be allowed to change which email they want to use for their account without having to contact the store or creating an entirely new account.

hollaa01 Member
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35
August 13, 2013
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This will only get the usual 'we'll look into it' response from Shopify. They're just way too slow and they don't do themselves any favours with the lack of prompt solutions and generic responses.

Posts:
29
August 13, 2013

In another thread I complained about the lack of RMA/Return/Cart Modification issues and was informed there that an update is due out at the end of the Summer addressing most if not all of these concerns.

Nick Sather Shopify Merchant
Posts:
21
August 14, 2013

Hi Everyone. Thanks for your posts on my original thread here. I just saw Shopify is releasing some payment gateway thing, so I guess that is where they've been spending their developing time. From what I read It's the same thing as Stripe. Rather than fixing out concerns that are over 4 months old on this thread. Most real merchants are not going to switchover to this new Shopify gateway. It has a 7 day hold on funds..ouch.

I wish they would just fix one of my issues listed above or my other issue with cancelled orders not being excluded from the dashboard sales. I wished they'd  focus on making their cart more flexible, rather than building another payment gateway. In the meantime, I've learned to adapt and become an app troll, looking for the latest apps to solve problems Shopify cannot handle :)

Posts:
29
August 14, 2013

I too was pretty annoyed at seeing Shopify work on increasing revenue for a new product rather than providing the basic needs for their current product.

We have four manual processes that must be used with Shopify just to track sales, returns, RMAs, repairs, and customer service properly.  Way too much when many of these things should be standard features in any online shopping solution.

As far as the Shopify gateway?  Forget it. I won't even look at it until the basics for cart maintenance, returns, and RMAs are addressed first.  And if it truly has a seven day hold?  Umm, no thanks.

Shopify Adam Shopify
Posts:
153
Last edited August 14, 2013

Thanks for the feedback.

We balance our efforts between features that help new merchants get started, like Shopify Payments, and features that help existing merchants manage orders, like editing tracking numbers.

I understand that all merchants would appreciate knowing when new features are arriving. We can communicate general trends on our roadmap, but we can't share features or ship dates. By publicly committing to either of these, we lose our ability to respond to an industry that evolves incredibly quickly.

VP Product - Shopify
Posts:
1
August 14, 2013

I don't understand why orders cannot be created from the admin panel? What if I accept phone orders? That I need to manually enter? I have to do it through the regular site, being the admin.

Is this going to be fixed soon?

Posts:
29
August 14, 2013

I understand the need for additional revenue streams from Shopify's point of view - heck we all do since we are merchants - but not implementing the very basic needs of a robust shopping site and cart will only lose you money by people migrating away from the platform.

I am willing to wait a while to see how things shake out, but at some point I will move on and pay more so that my staff does not need to use 2 different Access DBases, Excel spreadsheets, and manual tracking/filing to provide our top notch customer support.  It is too easy to have something fall through the cracks when having to balance multiple manual processes.

Nick Sather Shopify Merchant
Posts:
21
August 14, 2013

Bruno, 

It's because Shopify cares about getting new merchants, instead of fixing simple issues for us that are paying a monthly fee. I really like shopify for their very intuitive design. However, basic features that every other major shopping cart has are missing here, and I have to end using apps to patch up the gaps. I like adding apps that improve my marketing and improve customer conversion. However, adding apps to create invoices is beyond ridiculous.

Shopify Admin,

We are not asking for your feature roadmap, the items we are asking for - are not some secret feature that only shopify will have or give them a competitive advantage. These are basic features found in every other big carts.   

So my list now officially has 2 more items for Shopify to fix in addition to the 5 original ones on this thread

6. Please please please Shopify. Exclude cancelled orders from the Sales on the Dashboard.

7. Can you give us a better tool to print invoices, so I don't have to pay an extra 10 bucks a month for this app feature.

Shopify Adam Shopify
Posts:
153
August 14, 2013

We have a free order printer application in our App Store: http://apps.shopify.com/order-printer

VP Product - Shopify
Nick Sather Shopify Merchant
Posts:
21
August 14, 2013

I have tried the Shopify Order Printer and it's terrible for merchants like me that have no template experience. I use Orderly Print which has a standard invoice design with the logo and you can add text to the invoice. If you guys could build something like that it would be great :)

 

 

Charlie Member
Posts:
30
Last edited August 14, 2013

I am both a Shopify merchant and also a partner. I have made extensive use of the API for my store and the other stores I have worked on. Here's a gripe of mine:  

Yesterday I get an email blast about a rather significant change being made to the API, unannounced, within a week and a half. Shopify apps that break with this new change will be (temporarily) removed from the app store. I post a question about the API change to the appropriate forum yesterday literally minutes after receiving the email, and over 24 hours later the only person to respond was another mystified developer! The new and sudden API change is not reflected in the (now wrong) Shopify API docs, and it's not discussed in the @shopifyapi twitter feed or the Technology blog, both of which haven't had any new content for nearly 2 months. 

The developers are part of what makes Shopify good because we fill in a lot of the missing or specific functionality that Shopify's merchants need. Please take the time to fix the documentation as you continue to make changes to improve your systems. It would go a long way toward encouraging more talent to develop for your platform!

Shopify Adam Shopify
Posts:
153
August 14, 2013

Sorry for the frustration Charlie. The change only became required last week. I've forwarded the comments to the engineering team.

VP Product - Shopify
Posts:
6
August 16, 2013
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In order to make this experience better, you have to have $100+ a month in apps for all this crap to work. You get charged a monthly fee vs. paying for the app once. ANNOYING. And the lamest checkout page via desktop and mobile. I love Shopify, but I really hope there are some updates ASAP. 

Posts:
29
August 16, 2013

I agree the base Shopify I really love - but the missing pieces are a bit annoying.  I really hope Shopify is listening and moving to integrate a more complete/robust shopping cart and RMA process (RMA is NOT covered by any App out there right now.)

Jonathan Snook Shopify Employee
Posts:
733
August 16, 2013

Ever, you can update your tracking number by clicking on the fulfillment in the order history. It expands and lets you modify the tracking number. We've taken your other feedback to heart, most of which is already on the roadmap. The rest of which we'll be adding.

Thank you.

I work for Shopify.
Nick Sather Shopify Merchant
Posts:
21
August 16, 2013

Thanks Jonathan! Nice to hear they are on the road map. I eventually figured out the tracking number. It would be more intuitive if there was an edit link next to the tracking number field at the top of the order page. As for the rest of the features,  you can see from the posts many of us would love to see these items resolved soon. Order the developers lots of coffee and red bull :)

Nick Sather Shopify Merchant
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21
August 31, 2013
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My latest frustration with Shopify. So this new pre-defined search feature is released and now the way I have been using Shopify for months has changed and it's driving me crazy. My orders now defaults to "All Orders", I want to default it to "Open Orders". I don't want to see all orders, as I archive the orders as I process them. So I ask Shopify SUpport how to default it back to "Open Orders". They response with use the filter to select status Open.  Hello, of course I know how to select the filter and select status equal Open. That was not my question. I am trying to default, so when I click the orders link it shows my "Open Orders" instead of "All Orders" like it started doing a little over a week ago.

I want my orders to default like they use to "Open Orders", not need for me to click on a filter and select the status. Why would I want to every time I click on Orders would I want to click on filter and then select Staus equal Open. That defeats the point of defaulting. This new save pre-defined search is driving my crazy. What is the point of archiving the orders, if the default is "All Orders" and it shows them.

Do any of the developers in shopify actually own a online store. If you did, you would probably see how these deficiencies are a pain.

Please Shopify, bring back the Open Orders default, make it the first tab before "All Orders". Or show me how to truly make this my default when I click on Orders. Otherwise, I have officially started my count down to searching for another shopping cart.

Jason Shopify Expert freakdesign.com.au
Posts:
7149
Last edited August 31, 2013

I want my orders to default like they use to "Open Orders", not need for me to click on a filter and select the status. 

My JavaScript add on makes it so clicking the box with the open orders in it shortcuts to the open orders.

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