Shopify Suddenly Closed Stores For No Reason
This is Raghuvendra, I am a Shopify e-commerce platform user.
I am using Shopify as my online store builder.
I have built two store with Shopify, although I did not get any sales from them. I still think it is a platform that is easy to use.
However, a days ago, Shopify closed both of my growing store for no reason.
On September, 2, 2017, when I was working on the only store.
Suddenly, I see this:
brushesmm.myshopify.com is currently unavailable.
bikinibest.myshopify.com is currently unavailable.
Then I tried to reach other pages, they all looked the same “Sorry, this shop is currently unavailable.”
At that time I feel like WTF. I checked my emails. No one from Shopify have sent me any notice about the store closing.
Then I looked for the open chat in Shopify. They took 5 hours to give me a response:
Wade here from Shopify Risk Operations.
I'm afraid that after reviewing your information and website we believe your business presents a level of risk that we will be unable to support with Shopify. I'm sorry we won't be able to help with your business, and if you have any questions, please let us know.
Best of luck with your business going forward,
Risk Analyst | Shopify
Your ticket ID is 6770004.
I am ready to provide my identity documents if you need but could you please resolve this?
If business presents a level of risk then i am ready to resolve that. I can give you id proof and address proof and anything else that you need. I really want to use shopify please.