d
Topic
Raghu Member
Posts:
1
8 months ago
g
1
upvotes

Shopify Suddenly Closed Stores For No Reason

Hi Guys,

This is Raghuvendra, I am a Shopify e-commerce platform user.

I am using Shopify as my online store builder.

I have built two store with Shopify, although I did not get any sales from them. I still think it is a platform that is easy to use.

However, a days ago, Shopify closed both of my growing store for no reason.

On September, 2, 2017, when I was working on the only store.

Suddenly, I see this:

brushesmm.myshopify.com is currently unavailable.

bikinibest.myshopify.com is currently unavailable.

Then I tried to reach other pages, they all looked the same “Sorry, this shop is currently unavailable.”

At that time I feel like WTF. I checked my emails. No one from Shopify have sent me any notice about the store closing.

Then I looked for the open chat in Shopify. They took 5 hours to give me a response:

Hello,

Wade here from Shopify Risk Operations.

I'm afraid that after reviewing your information and website we believe your business presents a level of risk that we will be unable to support with Shopify. I'm sorry we won't be able to help with your business, and if you have any questions, please let us know.

Best of luck with your business going forward,

Wade
Risk Analyst | Shopify

 

Your ticket ID is 6770004.

 

I am ready to provide my identity documents if you need but could you please resolve this?

If business presents a level of risk then i am ready to resolve that. I can give you id proof and address proof and anything else that you need. I really want to use shopify please.

i
Replies
brns Member
Posts:
1
Last edited 8 months ago

The same thing happened to me too. I'm happy that this thing happened now, which has motivated me to re-consider using shopify. I cant imagine myself, or anyone in this kind of situation that makes you lose all your trust to shopify. When you just change your ip address or try to make payments with different cards, you are automatically banned, and no explanation is given. This is legal, but not fair.

I'm starting a strong business, but after this event, I dont think I'll ever use any service. I mailed to Wade too. Its good to receive answers, but not in this way because this makes it sounds like there is no way that you can use shopify again. I think people can always use shopify, but can you really imagine that your shop being declined suddenly, and no explanation given?

People should definitely be able to use or try different cards when buying shopify packs. I'll do international business and will be having lots of cards, and lots of laptops, which means there will be lots of ip addresses for me to log-in. So, how can I pose risk to shopify if i'm just an international trader? This is sth that I will never understand.

From this e-mail (that I also receive couple of days ago), I understand that everybody in shopify must be careful because their online stores can be closed in a second, with no explanation, and permanently...

My ticket id:  6752406

mydream Member
Posts:
1
Last edited 5 months ago

My site to was closed for No reason, and no notice was given, I received an email from a Customer 
letting me know he could not access my store, and when I went to my site it was taken down, I contacted support and was referreed to the Risk dept. who came back 2 days later with a Generic response stating my site was some type of risk, which makes no sense, I am USA based, and the supplier is USA based, so I do not understand why my site was taken down, hours and hours of work down the drain for No reason and no valid explanation, every image I used on my site was 100% public domain, and the products was 100% Authentic, I am so dispointed and Pissed that Shopify can just Destroy your business at will and with No explanation or just reason, now I am out of business for Nothing I did Nothing wrong. 

 

Maybe someone can explain to me How to avoid having your shop closed for no reason? 

Mybright Member
Posts:
1
4 months ago

Happened the same to me. After hours of work the account was suddenly not available anymore without giving me any sort of notification.

"I'm afraid that after reviewing your information and website we believe your business presents a level of risk that we will be unable to support with Shopify. I'm sorry we won't be able to help with your business.

Regrettably as well for security and privacy reasons we are unable to divulge the results of our reviews and investigations.

Unfortunately, once an account has been declined the decision is final."

After asking for an explanation by email they stated they were unwilling to provide one other then that I provide some sort of risk. I did outsource some of the store building duties to a third party in Asia. Speculating on the cause that could be one of the reasons. But it also could be something else. 

I thik this is shockingly bad customer service. You can have a strict policy which is fine but at least point out where one is overstepping the boundaries and provide them an opportunity to set it right. 

Now it could be anything. 

Posts:
2
3 months ago

Hey, i recently had this exact situation happen to me. what did you guys do I still really want to use Shopify

Posts:
2
10 days ago

i have exactly the same problem just like others. I've proceeded to pay with my debit card and then i have this message "cata-lyst.myshopify.com is currently unavailable." I am even unable to log in to my the backoffice. how do i cancel the payment from my debit card, since i am not able to log in to my shopify account. My shopify account is  "shoppndrop.com " Looking forward for your response.

Posts:
2
10 days ago

i have exactly the same problem just like others. I've proceeded to pay with my debit card and then i have this message "cata-lyst.myshopify.com is currently unavailable." I am even unable to log in to my the backoffice. how do i cancel the payment from my debit card, since i am not able to log in to my shopify account. My shopify account is  "shoppndrop.com " Looking forward for your response.

Screen shot 2018 04 17 at 12.15.31 am thumb