Redirecting my Domain name to Shopify
Hi, would really appreciate any help on this.
I already have my own Shopify store but am helping a friend set up his. He already has a very old site that someone else built for him and is hosted by a 3rd party and built using HTML, but wants to migrate to Shopify.
I am trying to connect his existing domain name to his Shopify store, and asked the old developer to point the Cname and A record towards Shopify. The developer did this, and sent me a screenshot of the changes. Although it took a few days to propagate the domain shows as connected, but the domain name (www.urbaninktattoos.co.uk) is still opening on the old site.
Can anyone advise me how I can fix this or does anyone have experience in migrating over to Shopfiy? I raised a ticket with support but they have only said I need to contact the domain provider, but the last web developer who is the only one who has access to the domain settings is being very awkward and refusing to give details of who this is. Any suggestions welcome!