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Topic
Posts:
2
4 days ago

Redirecting my Domain name to Shopify

Hi, would really appreciate any help on this. 

I already have my own Shopify store but am helping a friend set up his. He already has a very old site that someone else built for him and is hosted by a 3rd party and built using HTML, but wants to migrate to Shopify. 

I am trying to connect his existing domain name to his Shopify store, and asked the old developer to point the Cname and A record towards Shopify. The developer did this, and sent me a screenshot of the changes. Although it took a few days to propagate the domain shows as connected, but the domain name (www.urbaninktattoos.co.uk) is still opening on the old site. 

Can anyone advise me how I can fix this or does anyone have experience in migrating over to Shopfiy? I raised a ticket with support but they have only said I need to contact the domain provider, but the last web developer who is the only one who has access to the domain settings is being very awkward and refusing to give details of who this is. Any suggestions welcome! 

Many thanks. 

i
Replies
Ava Shopify Employee flomp.myshopify.com
Posts:
177
4 days ago

Hi, Nikki.

My name is Ava, I’m one of Shopify’s Gurus and I’m here to help :)

I've taken a look at your domain here on www.whatsmydns.net, just to see where it was pointing. It looks like your A Record is pointing to two different IP addresses; Shopify's IP address and the old stores IP address. You can check that out here.

Your SSL certs will also not be able to come through if your domain is pointing in two different directions, as it would not be secure.

I can also see your CNAME Record does not seem to be set up at all.

You would need to speak to your web developer about this to correct it. In order for the domains to connect correctly, the DNS settings will need to be edited so that -  

  • The A Record, urbaninktattoos.co.uk, needs to point to Shopify's IP address, which is 23.227.38.32 
  • The CNAME record, www.urbaninktattoos.co.uk should point to shops.myshopify.com 

Once they have been edited, they need to be added to the admin section of the store, under Online Store > Domains > Connect existing domain. Make sure both urbaninktattoos.co.uk and www.urbaninktattoos.co.uk are connected in the admin.

As this is a third party domain, our own support team are limited with the help we can offer, as we cannot log in and correct this for you. I'm sure if you reach out to your developer, they can correct this for you :)

Let me know if you have any more questions, happy to help!

Ava

Social Care Guru | support@shopify.com

Posts:
2
4 days ago

Hi Ava, 

Thanks so much for your reply.The developer did confirm to me that the A record and Cname had been done, and I can see on his screenshot that they are up to date so not sure why the Cname is showing as blank?  

But after finally finding the domain provider and speaking to them he has suggested that all the A records need to be changed to point towards Shopify.

Currently only the 'A" record is pointing to Shopify's IP but the others arent, which are the blank/naked / * and www - these are all still pointing to the old site - see screenshot attached - so I'm guessing they need to be changed to point to Shopify? 

I will ask him to change these and fingers crossed this will fix it! 

Many thanks again

Nicola 

Heart  dns management for urbaninktattoos co uk thumb
Ava Shopify Employee flomp.myshopify.com
Posts:
177
4 days ago

Thanks so much for the screenshot to clarify!

I've taken a look, these records should be deleted 

The first two are A Records and are still attached and pointing the domain in different directions. The last record there with the 'www', that's also an A Record, and there shouldn't be an A record for the CNAME. The CNAME at the very bottom, that one is correct!

Once these changes are made, it can take 24 hours for the changes to propagate. Also be sure to add both domains in the Shopify admin.

Let me know how you get on here, happy to keep chatting!

Ava

Social Care Guru | support@shopify.com