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Topic
ChelseyV Member
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7
Last edited May 16, 2013
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one step checkout? This post is outdated

Hi,

is it possible to group both checkout steps into just one? So a user would see an overview of their order, shipping / billing address and how would you like to pay all in one page? I can't figure out how / where / if I can change any of that template!

many thanks, Chelsey

i
Replies
Jamie Chief Officer of Funness shopify.com/plus
Posts:
5852
October 22, 2012

Sorry but you cannot change the checkout process Chelsey. It is locked down to change other that adding a stylesheet to your theme for the look and feel.

http://shopifyplus.com ::: http://twitter.com/bacchus
ChelseyV Member
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7
October 23, 2012
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Ah thought that was the case, thanks Jamie :) Are there any plans to allow a more custom approach? I can understand limitations for security but it would be good to be able to change header / footer to show navigation so you don't feel you are leaving the site so much. or even shortcodes so you can dictate what's on each checkout step? our SEO company have advised on changes to decrease order dropouts but we can't :(

Thomas Shopify Merchant en.bentoandco.com
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3
November 01, 2012
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upvotes

How did Angry Birds Shop managed to get a One Page Checkout? 

Angry Brids Shop is one of the famous Shopify Store if I don't make mistakes.

 

Capture d  cran 2012 11 01   13.21.46 thumb
Thomas | I use Shopify since the beta, in 2006. | My company has now 5 Shopify Stores (Bento&co / Bento&co Pro / JapanOnly). | http://info-shopify.com Le blog info-shopify, l'actu Shopify en français.
Sachin Gulaya Shopify Merchant
Posts:
13
November 02, 2012

Thomas, I'm curious about this as well. 

One possibility is that angry birds no longer hosts their store with shopify?

ChelseyV Member
Posts:
7
November 05, 2012

jamie, are you able to get back to me..? thanks

Jamie Chief Officer of Funness shopify.com/plus
Posts:
5852
November 05, 2012

Hi Chelsey!

You need to either add or edit your checkout.css file in your theme. A basic guide on this is in the wiki here: http://wiki.shopify.com/Checkout_CSS

http://shopifyplus.com ::: http://twitter.com/bacchus
Posts:
1125
November 05, 2012

It would appear Angry Birds have flown the coop.

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
ChelseyV Member
Posts:
7
November 06, 2012

Thanks Jamie, but that doesn't answer my actual question :/

 

" Are there any plans to allow a more custom approach? I can understand limitations for security but it would be good to be able to change header / footer to show navigation so you don't feel you are leaving the site so much. or even shortcodes so you can dictate what's on each checkout step? our SEO company have advised on changes to decrease order dropouts but we can't :("

 

Cheers,

Chelsey

 

 

Posts:
3754
Last edited November 06, 2012

Chelsey... honestly... I would be very sceptical of any advice you're getting about SEO and the checkout process. It's like having buried treasure on an island in the Caribbean, and your customers have used the treasure map you gave them to locate the old wooden crate containing the loot. They are at the stage of trying to open the rusty lock, which will surely just fall off and hence they are pretty much done. 

SEO is nothing more than that treasure map, and it already led them from the boat to the shore, from the shore through the mangrove swamp, and finally from the swamp up the mosquito infested trails to the hill where 10 steps NNE from the rock shaped like a mango on it's side, sits the treasure.

 

Custom Shopify Apps built just for you! hunkybill@gmail.com http://www.resistorsoftware.com
ChelseyV Member
Posts:
7
November 06, 2012

haha love the analogy! I get what you mean, however i am stuck between a SEO stone and a hard client who 

believes all they have been told :) 

Jamie Chief Officer of Funness shopify.com/plus
Posts:
5852
November 06, 2012

Great analogy Dave! :D

Chelsey, much can be done to style the checkout, but injecting content is not one of them. You will have to flavor the checkout via CSS. Look at the pennyarcade.com checkout pages for an example of extreme branding in the checkout area. For the record I agree 100% with Dave on this. SEO in the checkout? Makes no sense whatsoever. This is a hashed URL that can never be crawled by a search engine. It makes no sense.

http://shopifyplus.com ::: http://twitter.com/bacchus
ChelseyV Member
Posts:
7
November 06, 2012

ok, I dont want to / nor understand why you think I do inject content I just want to be able to reduce the amount of steps to 1 which I don't think is such a big ask. Its not just about SEO for me its usability as well and quickening the payment process.. Maybe you've missed my point again, I'm just curious why my questions seem to have still been ignored :)

For fear of repeating myself again:

" Are there any plans to allow a more custom approach? I can understand limitations for security but it would be good to be able to change header / footer to show navigation so you don't feel you are leaving the site so much. or even shortcodes so you can dictate what's on each checkout step?"

 

 

 

 

 

ChelseyV Member
Posts:
7
November 06, 2012

btw, forgot to say thankyou :)

Posts:
180
November 06, 2012

Hi Chelsey,

Jamie's example above shows that you can style the checkout to look exactly like the rest of your site, you just can't change the content of the page.

Here's a wiki article on the checkout CSS: http://wiki.shopify.com/Checkout_CSS

Salman Sajid Shopify Merchant touchtypecase.com
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14
February 04, 2013
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Hello everyone,

I would like to add my vote for a one-page checkout option because recent A/B testing research has shown that it can reduce checkout abandonment.

Since Shopify makes money from completed transactions, I think they would increase their own company's bottom line if they offered one-page checkout (even as an option)

Touchtype - A case for the iPad and Apple Wireless Keyboard : http://touchtypecase.com
Sachin Gulaya Shopify Merchant
Posts:
13
February 04, 2013

And while you would hope for that to be the case Shopify diverts its resources to making iPad apps. I guess checkout is decidedly unsexy. 

Plenty of things could be fixed in Shopify's checkout. For example, making it clear that you can ship to an alternate address. By default, an alternative shipping address is turned off. The checkbox to turn it back on is position inappropriately at the bottom of the page.

Simply moving that checkbox up and to the right would improve conversions.

Curiously, shopify doesn't seem to care?

Posts:
328
February 04, 2013

Sachin,

to me the checkout page where you enter your address(es) makes perfect sense: You enter your billing address (clearly labeled) and then, if you wish to have your order shipped to another address, you simply uncheck the checkbox and enter the shipping address.

In any case, I would assume that most orders have identical addresses for billing and shipping. At least that's been my experience so far.

I also fail to see how moving the checkbox higher up would (significantly) improve conversions. How many customers will abandon an order because they apparently can't supply a separate shipping address? One in 1000 maybe? Moving the checkbox probably wouldn't hurt conversions, but I doubt it would have a measurable effect.

Thomas Borowski - Bilingual (English and German) Shopify Expert specializing in shop setup and customization - https://thomasborowski.de
Shopify Adam Shopify
Posts:
153
February 04, 2013

Shopify cares. There are a great number of checkout changes being introduced in the coming months. To be fair Sachin, the team working on checkout isn't the same team working on mobile.

VP Product - Shopify
Sachin Gulaya Shopify Merchant
Posts:
13
February 04, 2013

Tom, I'll clarify.

I sell e-cigarettes. People want privacy. I get questions about packaging, whats going to show up on their CC statements, etc. My customers care where their products are shipped. 

When you go to checkout you see in red text "Item(s) will be shipped to your billing address." in red text. When you get to the checkout page the eyes are drawn to the red text: See here: https://dl.dropbox.com/u/5450940/bad.png . In fact, the option to select a shipping address isn't even there. Customers look at that and give up. They don't bother filling out their billing address. There is nothing in "Items will be shipped to your billing address" that makes customers think its possible to ship to an alternate address. 

There was a store owner on the forums who ran a flower shop and said his customers emailed him constantly about this problem because, as you could imagine, almost none of his customers shipped flowers to their billing address. If his customers couldn't figure it out I am sure mine(or yours) wouldn't be able to either.

Customers are not rational. They see red text--> they get an impression of what they can and can't do--> they leave. They're not going to email you about it. 5 seconds later they've already forgotten you exist.

I sell extremely high margin items. Losing 1 customer out of 1000 for me is ~$800 in profit per year on my average order size. That's a big deal to me.

My solution to this problem was inelegant but important enough for me to find a hack. I played with the CSS. I added a background image to the checkbox and manipulated its size. See: https://dl.dropbox.com/u/5450940/better.png

I'll A/B test it eventually. For now, I just implemented it.

Posts:
328
February 04, 2013

Sachin,

that makes total sense and goes to show that no matter how much I think I've got ecommerce figured out, there's always another shop with customers and products I was unaware of before.

Shopify could improve the checkout page with one simple change:

Change the text from

"Item(s) will be shipped to your billing address"

to

"To ship to a different address, uncheck the "Ship items to the billing address" checkbox" below.

Would take them 10 seconds. Easy.

Thomas Borowski - Bilingual (English and German) Shopify Expert specializing in shop setup and customization - https://thomasborowski.de
Sachin Gulaya Shopify Merchant
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13
Last edited February 04, 2013
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Adam, that's exactly my complaint. There is room for new initiatives that no one asked for but simple problems go unfixed. This checkout box is literally a 2 minute fix coupled with maybe a few hours of bureaucracy to get it approved.

People have been complaining about this for years. 

I am not the first of your customers to make a hack solution to get around it.

One page checkout is obviously more involved...but seriously, its like the main selling point of your competitors(volusion).

We don't need new dashboards, we don't want iPad apps, we want checkout fixed because it effects our bottom line.

Shopify Adam Shopify
Posts:
153
February 04, 2013

Thanks for the suggestion Sachin and Tom. It's something we might be able to test considering it wouldn't break templates.

VP Product - Shopify
Sachin Gulaya Shopify Merchant
Posts:
13
February 04, 2013

Adam, I would be truly grateful if it was tested and/or implemented.

Shopify Adam Shopify
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February 04, 2013
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Sachin, we're happy to test something like this to see if it improves conversions. Especially if it doesn't require advanced notice to our shop owners to change their checkout.css. I'll follow up shortly.

VP Product - Shopify
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Last edited February 05, 2013
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The most beneficial update for the cart for most users would be a one step checkout.  Or, what we'd really like to see is the ability to remove and add certain features of the cart process.

The current cart process is ( Basket > Checkout Step 1 > Checkout Step 2 > Complete ).  A major problem for us is that it's very confusing for our customers as they are presented a different total to pay on the basket and step 1, and it changes again on step 2.  A confused customer is a customer more likely to quit the transaction.

We do not ship internationally, UK only, so there's no need to be calculating the shipping at the last stage, we already know shipping costs at the basket. So we'd like to remove the whole 'choose your country and we'll calculate the shipping on the next page' altogether.  A one step checkout would also fix this.

I've seen it in other cart software, there's no reason we can't have it with Shopify.

http://www.tapwellbathrooms.co.uk/collections/bathroom-furniture
Posts:
8
February 07, 2013

Hey Shopify, 

If you want to test out a one-step checkout system, we would love to be your Guinea pigs! www.bentoandco.com

 

Also, the Angry Birds site, which I thought was on Shopify, has a one-step checkout. How does that work?

 

Thanks!

Sachin Gulaya Shopify Merchant
Posts:
13
February 07, 2013

Angry Birds is no longer on shopify. They're on Magento(search "magento" in their checkout page html). Magento is a pain and a half to configure/administer but worth it after a certain size.

Rovio's interview about picking Shopify explains it all. They wanted to set up a good looking store quickly. You can't do that with Magento. It would've taken them weeks.

Posts:
8
February 07, 2013

Thanks, Sachin!

Posts:
30
Last edited February 09, 2013

Also vote for the 1-step checkout.. If you have a little understanding in E-commerce, then you know that checkout is where most people leave if not it is quick and easy.

 

Here is an example of Danish well enough, but I think most suggestive picture.

 

1-step checkout for the win

 

Sk rmbillede 2013 02 09 kl. 01.42.44 thumb
Posts:
89
February 11, 2013

Customers should get a clear overview. That doesn't mean putting everything visibly on the same page. 

A better solution would be the Magento approach wich I really like.  

 

Like so:

Schermafbeelding 2013 02 11 om 17.20.02 thumb
Posts:
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February 11, 2013

Dries: i really dont like that one, to many steps for the customer.. It has to be as easy as posible

Sachin Gulaya Shopify Merchant
Posts:
13
February 11, 2013

Kim, the form dynamically opens as you fill out the boxes. While I doubt Shopify would ever implement checkout like that there is some evidence showing that those kinds of checkouts work better. The idea is that it is 'less stressful' for the customer to be presented with the checkout piecemeal instead of seeing a lot of boxes they need to fill in.

See: http://kylerush.net/blog/optimization-at-the-obama-campaign-ab-testing/

Sachin Gulaya Shopify Merchant
Posts:
13
March 14, 2013

Any followup on this?

 

I just got a question from a support rep: "is there a way to make it so that the billing and shipping address are not the same? a customer said he couldn't put in two different ones when ordering"

 

 

Posts:
1125
March 15, 2013

Customer needs to deselect the "Ship items to billing address" and then he/she gets the opportunity to enter a different ship to address.

 

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
Posts:
14
March 29, 2013

Any further news on 1 step checkouts? some of my clients customers are getting confused and she is losing sales - alternatively can there be a step 1 of 3, step 2 of 3 and step 3 of 3 displayed at the top of the page?

Posts:
3
April 10, 2013

I would love a reply on this too. Research studies have shown time and again that a one page checkout increases conversion rate.  I look forward to further updates from Shopify.  The last I heard was that they hoped to release something early 2013 :)

Posts:
10
April 16, 2013

One more vote for one page checkout option!!

Panos Member
Posts:
4
April 24, 2013

C'mon Shopify deliver us a One-Page Check Out system.

I simply don't get how Shopify has overlooked such an important feature of the modern ecommerce world.

@kim, even Magentos' check out system - which you dont like - is more user friendly.

Cheers

 

 

 

Posts:
126
April 24, 2013

@Panos

The out of the box checkout page in Magento is certainly more user friendly, although slightly long winded.  The difference is Magento is flexible enough to allow third party plug ins for the checkout, more specifically there's a couple for around $30 that make the checkout just 1 screen and unbeleivably simple.

It's definitely a big oversight by Shopify

http://www.tapwellbathrooms.co.uk/collections/bathroom-furniture
Posts:
1125
April 24, 2013

If I am not mistaken, Shopify has a lot of great things in the works, made possibly by the Shopify 2 rewrite (and $22 Million in funding - always helps). Shipping, Discounts, Checkout are all high on the list from what I have read, including on this forum. I appreciate that the change has to be deliberate and not rushed. While I'd love to see features rolling out everyday, I also would hate to have our business disrupted by unintended consequences brought about by a lack of diligence in testing/developing. 

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
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April 29, 2013
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This was a very big surprise to us too when we moved to shopify last month. Everything else has been working well and we love the platform, but the checkout process is proving to be a disaster. 

On our previous website (hosted on prestashop) we had a 15% funnel conversion rate with a 3 step checkout. When we realized prestashop has an option to automatically change the checkout to 1 page we managed to increase that to 25% and with a few improvements up to 30%. That was a huge increase in sales. We've been on shopify for about 3 weeks and the funnel conversion has dropped to 5% now!!! One of the biggest issues we have is that we offer small discounts for sharing a cart (Addshoppers app) or give small discounts for orders that are of more than 100USD, as well as cart recovery discounts etc. which all work very well for us, our customers love to feel they are getting a unique deal even though they may only be getting 5 or 10% off. 

The issue now is that with the current checkout process on shopify, customers are asked to put in their credit card details after step 1 and the discount codes can only be added on the last page of the checkout. So when a customer is typing their credit card details it shows the full amount of the order with no discount. It took me several attempts to realize that even though you are being asked to put in your credit card details, you are not getting billed until later in the process. I have never seen this on any other site before and I still cant understand the logic behind it, were get numerous questions about this from our regular customers on our zopim chat and nobody seems to understand it, so we are losing a lot of sales because of it. 

Im attaching a picture of what our checkout looked like on our old page. As you can see, the input field for the vouchers (discounts) is right below the checkout summary so as soon as you type it in the discount is deducted from the total cart amount. Following that you have a summary of the shipping where you can register if you are a new user, or modify your address if you are an existing user, below that are the payment options. Thats it, simple and fast. We really need this solved somehow, is there any chance we can be granted the 1 page checkout please? We cannot afford a drop of 85% in orders! :(

Thank you!

1 page checkout thumb
Shopify Adam Shopify
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May 03, 2013
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standoutd, thanks for the wonderful comment. Yes, we have a ton of things in the works builiding on top of Shopify 2. You'll start to see the fruits of that labour very soon.

Thanks for the patience everyone. Happy selling!

VP Product - Shopify
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May 03, 2013
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Better selling with one step checkout ;-)

Posts:
59
May 05, 2013

Can't wait to know more!

Kyoto, Japan. Happy Shopify user since Shopify beta. Bento&co French Shop : http://www.bentoandco.com Bento&co English Shop : http://en.bentoandco.com Bento&co Japanese Shop : http://www.bentoandco.jp Bento&co BtoB Shop : http://www.bentoandcopro.com/ JapanOnly : http://www.japanonly.com Le blog francophone sur Shopify : http://info-shopify.com
Sachin Gulaya Shopify Merchant
Posts:
13
May 05, 2013

Adam, did you ever get to A/B test that suggested change for the "ship to a different address" text? I'm still waiting on your follow-up.

Posts:
145
May 06, 2013

One more thumb up! One-page checkout really is important in nowadays.Recently 2Checkout has released Direct Checkout is one of `one page checkout` trend - https://www.2checkout.com/direct-checkout/

Make your brand go viral with SocialShopWave: social login and sharing, reviews, wishlist, community, Q&A, comments, Instagram galleries, personalization and more.
Ram Member juspay.in
Posts:
1
May 06, 2013

Hi Daniel,

Did you find any other credible way to improve the checkout experience in your site? I would like to know more about how you solved this problem for yourself. 

-- Ram

Posts:
1
May 09, 2013

We second Daneil La Sambuca's point and would love to see those same improvements.

 

<font face="sans-serif, Arial, Verdana, Trebuchet MS"> As you can see, the input field for the vouchers (discounts) is right below the checkout summary so as soon as you type it in the discount is deducted from the total cart amount. Following that you have a summary of the shipping where you can register if you are a new user, or modify your address if you are an existing user, below that are the payment options. Thats it, simple and fast.</font>

peter hahn Shopify Merchant turntablelab.com
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August 06, 2013
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+1 on one step checkout.

Harper Shopify Partner
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95
August 14, 2013
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+1 for one-page checkout.

Any update? 

We want to incentivize customers to buy more quantity of a certain item. For example, if we say buy 5 packs of the tea and get free shipping. On the checkout page, we can give them another reminder, and they can adjust their quantity and see their shipping charge be reflected in real-time. We cannot do this now with the separate checkout pages. 

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August 25, 2013
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+1 for one-page checkout. 

Shopify - what's happening here?

sml Member
Posts:
73
August 26, 2013

We've been on shopify for about 3 weeks and the funnel conversion has dropped to 5% now!!!

 

Maybe the checkout is not the problem. Maybe your customers are cautious are using a checkout & entering their credit card details when the shopify checkout directs them to an unknown HTTPS with some weird shopify URL SSL.

When they are browsing ... yourwebsite.com but then get redirected to some weird checkout.shopify.com site to enter their credit card details, then they probably think it is a scam.

Posts:
1125
Last edited August 27, 2013

While I eagerly await an more flexible and integrated checkout, we show the attached on the Login page.

The link takes you to:

http://www.shopify.com/pci-compliant

We also change the Checkout Language so the top of the actual checkout reads "Standout Designs Secure Checkout Provided by Shopify."

 

Snippet thumb
http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
Posts:
1125
August 27, 2013

Here is what the top looks like.

Snippet2 thumb
http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
sml Member
Posts:
73
Last edited August 27, 2013

"Standout Designs Secure Checkout Provided by Shopify."

 

The problem with this is that 99.9% of the world's population have never heard about shopify, so it doesn't add a great deal of trust for the majority. People just get redirected to a weird URL.

So you might as well just state 'Standout Design Secure Checkout Provided by Shopi-Phisher'.

Posts:
1125
August 27, 2013

I agree that there is room for improvement. I was surprised by the checkout process and its customization limitations but I also balanced it against the PCI work done our behalf. That plus Liquid, the App Store, etc. prompted us to choose Shopify for the 2 dozen others I tested. 

I am simply sharing the steps we have taken to assure customers that we are legit. I don't see it as appearing like phishing though since 99.9% of the world does not know us! Someone could host a store with SSL and fake the checkout if the intent was to do wrong to people by collecting credit card info - no need to redirect anywhere else for that.

Other steps we have taken:

1. We have a Credit Card by Phone option so people can call with the card info if they choose. (Yes, they need to get that far).

2. We have McAfee Secure badge and BBB badge in the footer of our site.

3. We also have a link to a page in the footer called "Secure Shopping" that introduces Shopify. 

(I just looked at that page and see I need to increase the # of stores hosted from 20,000+ to 60,000+!)

I know Road Maps change but at some point the code hits the pavement (sorry - could not resist), so some more indication of direction and timeline I am sure would be welcomed by the shop community. Perhaps we will soon know what we can expect. I just know it has to be bullet proof or 99.9% of shop owners will be unhappy!

 

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
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November 12, 2013
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Is one-step-checkout coming anytime soon?

One step checkout improves conversion rate tremendously.  The more time it takes for buyers to go through the checkout process, the more likely they will change their mind and abandon their purchasing decision.  Additionally, computer illiterate buyers want a SUPER simple checkout process so they can buy quickly and not feel the pain of paying such a high price item.  A larger percentage of purchasing is based on emotion, features such as nice account creation, widgets here and there doesn't really matter.  What customers want is secure and fast checkout. There must be a reason why Amazon patent the one click checkout.

Amazon is driving traditional shopping cart buyers from small businesses to theirs.  Shopify, you guys need to step it up and deliver features such as one-step-checkout for small businesses hosting their site on Shopify can still maintain their sales revenue.

I moved from Magento with an awesome one step checkout process to Shopify with three steps checkout that's so cumbersome.  I hope Shopify offers the one-step-checkout before the holidays.  

 

Thanks,
Henry

Posts:
14
November 12, 2013

Yes, I wish there was some sort of announcement or timeline for this as it is pushing me towards moving from Shopify to Magento.

I have been looking and I am almost ready to make the move away. 1 step checkout is a must, and the ability to mask the web address so it looks like the user is staying on the site whilst they are paying as well.

Come on Shopify, let's have a reply please, and not the generic type of reply either!.

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November 12, 2013
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It's  almost a year since the first post was posted on the forum.  One-step-checkout and URL masking doesn't take rocket science programmers to develop.  The feature should take a week to develop, a week to test, and another week for production test., and GA  release at week 4.   Unless Shopify management and engineering are not on the same page., and customer has no  power since everything is owned by Shopify.

LawLiner Member
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November 15, 2013
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Thought I'd pop back here to catch any updates after a year using alternative software.

Out of all the essentials Shopify is lacking, I think this one probably tops them all.  Considering the massive effect a single step checkout has on conversions I'm amazed this is still yet to be implemented.

Whilst other software providers have offered this ability for years, why is Shopify still unable?  Shopify is a relatively new alternative, surely the basics such as this should have been part of the development plan from the start...


For the sake of being thorough, here are some other major issues with Shopify:

In addition to the lack of a one-step checkout system, the cart and checkout area are overly complicated and very limited in the way of customisation.  Resulting in a shabby, multi-step checkout process, in a lot of cases.

SUB CATEGORIES.  Another massive flaw in Shopify. The convoluted 'Collection' system offered by Shopify results in serious complications and restrictions.

Handle names are restricted because they must comply with a naming structure, leaving very little flexibility which can be a serious issue when it comes to SEO.  In addition, URLs become longer than advisable and more nonsensical due to the way in which the next sub collection handle must include the parent collection handle.

No (or limited) collection filtering.  'Tags' are available to use, but in no way provide the sort of filtering needed for the vast majority of Ecommerce sites.

Unintuitive product import system.  I understand the need for a new line for each variation, but for those that don't need to track stock levels this is a major cause of wasted time.  I've had single products which required up to 80 different lines simply to be able to offer it to the customer with three options.  This is ludicrous. 

In addition to the above, you can't assign a product to a category through the import process. This results in even more time wasted assigning them manually via the UI.

The only way around the above would be to use Shopify's 'Smart Collections'.  But wait, 'Smart Collections' only work with the 'OR' operator (resulting in inability to organise by 'type a' AND 'type b' etc), which negates any ability to use them for smartly organising products.

No built in contact forms, third party only.

No built in user reviews, third party only.

No ability to create manual orders.

Severely insufficient interface for interacting with customers and logging order events.

The UI is majorly lacking in the ability to bulk edit products, amongst other essential uses.

Very small collection of third party plug-ins, most of which will greatly increase the already expensive monthly premium.

There are many more disadvantages to Shopify, but I think I've done enough bashing here.

Although the Shopify team have always been fairly helpfull, I must say that I wholeheartedly regret ever investing time and money in this service.  In comparison to market alternatives Shopify is left WELL behind.  Simply spending time trying to code what should be standard out of the box functionality results in a not so efficient experience for the customer, and thousands of lines of unnecessary and clumsy code.  When you include in the mix the premium you pay in comparison to others (Magento being free), Shopify is an option I always make sure to tell my clients to steer well clear of.

For those still using Shopify, I really hope they take notice of their customers concerns noted here, it certainly seems like they aren't too bothered.


Shopify recently authored a blog article based on the '5 Must Have Features For Ecommerce Blogs'.  I'm sure if there was ever such a list of 5 must have features for a an Ecommerce website, it'd look something like this:

1. One-step checkout   (No)
2. Flexible, multi-level category management   (No)
3. Effective, powerful interface for managing collections, products and customer accounts   (No)
4. Efficient filtering for easy user experience   (No)
5. Vast range of FREE useful plug-ins and upgrades   (No)

Harper Shopify Partner
Posts:
95
November 17, 2013

any update with the progress? thanks.

Posts:
10
November 17, 2013

Same here. Conversion rate is just horrible with Shopify and it's especially bad for those who sell €200+ products. After one year with Shopify I am closer and closer to moving to Magento even though I know Magento will be pain in the ass...

LawLiner Member
Posts:
4
November 17, 2013

To clear up any misconceptions..  Out of the box, Magento is not a pain in any way, providing you have a bit of common sense and IT experience.  

Most decent hosts offer free installation and assistance with setting it up.

It becomes a bit more complex when you want to delve into customisation, but I'd say it's no more difficult than liquid.

sml Member
Posts:
73
November 17, 2013

Pavel,

Magento will be much easier than you are expecting.

The only difficult part about Magento is getting decent performance and this is easily (but not cheaply) solved will require a decent VPS hosting and the Turpentine Varnish Full Page Cache.

I am in the process of setting up an OpenCart store and I have needed to install about 19 extra extensions to meet my requirements. With Magento, I can have the same functionality with two extra extensions.

Posts:
26
November 18, 2013
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upvotes

One Step Checkout is a must - any update Shopify ...??? 

Shopify Adam Shopify
Posts:
153
November 18, 2013
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2
upvotes

We're working on a redesigned checkout and have some concepts headed to testing.

VP Product - Shopify
Posts:
10
November 18, 2013
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upvotes

Adam, I think I speak for most on this list when I say 'thank you' for letting us know that we've been heard and that Shopify is indeed on working towards these improvements and options!

Sachin Gulaya Shopify Merchant
Posts:
13
Last edited November 18, 2013

Adam, is a one page checkout on the planned list of improvements to Shopify's checkout? When you say "changes" are forthcoming--is this one of the planned changes?

Posts:
26
November 19, 2013

Great thanks for the update.

Posts:
9
Last edited November 21, 2013

Hi Adam,

Thank you for your response.  A few questions:

1.  What is the expected time for the release of the new checkout or one-step checkout function?

2.  Will the secured URL checkout address be resolved with the new checkout?  Right now when the clients go through the checkout process, the favorite icon becomes blank, this concerns everyone.  Plus no one is familiar with Shopify, so they abandon the checkout process since Shopify checkout does not disclosed that is being process by Shopify secured credit card processing server.

3.  I used to get at least 3-5 orders a day, transitioning to Shopify in the last 3 months resulted in 0 orders so far.  Something must be wrong with Shopify shopping cart checkout experience.  I have been selling for the past 15 years. This is the worst sales drought ever.

I hope you guys can address this issue quickly, many small business owners are in the same challenging conundrum about Shopify shopping cart system and checkout experience. 

Regards,
Henry

Posts:
1125
November 21, 2013

Henry, here are some suggestions pending a formal change by Shopify.

1. Have a "secure shopping" link in the footer of each page that introduces Shopify and gives a heads up about the checkout experience. We have our link here: 

http://www.standoutdesigns.com/pages/secure-shopping

I looked at it after thinking about your post. I noticed I said that Shopify powered over 20,000 stores. That was June 2012. Now it's 70,000.

2. Put a note on the login screen. This is ours, including a link to Shopify's PCI page:

http://www.standoutdesigns.com/account/login

3. Edit the Checkout Language to customize the header that appears at checkout. Attached is a screen snippet of ours.

We had similar concerns and still look forward to the improved checkout in the works. We deal with high value products and have had no one in 1.5 years call or email to express a concern over this. Does not mean no one abandons due it but we think someone would have called and said something just to check us out if the URL change concerned them. Since we communicate it up front, we believe it has been less of an issue.

2 thumb
http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
Peter Cain Shopify Partner store.datago.co
Posts:
9
November 26, 2013
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upvotes

To be fair Shopify, a bit better dialogue from your end on this issue would be appreciated by all (paying) Shopify users.

This thread alone probably highlights a tendency to fob off user input, and seems to illustrate an inability to be responsive in taking action. 

Yeah, 'lots' of new features are great, but how about just keeping us in the loop on the ones that matter.

I few of the guys have already highlighted your downfalls, but anything that affects: 
1) conversion
2) customer acquisition (search/SEO etc), and
3
) manager usability/functionality (making our lives easier) 

..you are going to be praised when you get it right, and should be fairly reminded if you don't.

I'm pretty sure the option for '1 page checkout' (or at least an improved version of checkout) IS critical and it is kind of surprising you wouldn't want to a) do something about it, & b) keep us (yes, your customers) in the loop about it.

What isn't a surprise is that the guys that kill it in commerce ( eBay, Amazon and even providers like Uber, AirBnB), spend big bucks on making the experience of taking their customers money as frictionless as possible. 

Maybe you should take a few leaves out of leading SaaS providers like Xero, who seem to do a much better job of agile and responsive innovation for their customers.

I say this in honestly trying to help you, help yourself.

There is no shortage of competition out there heating up for a slice of the eCom market (BigCommerce and even the new Weebly eCom)... its great that we can pull in functionality from 3rd party Apps (mostly paid - if actually useful), but every time I do, I'm not sure I'm the only one thinking to myself- 'Why the hell hasn't Shopify addressed this in their core functionality as a leading eCom solution??'.. those apps are great, but gee they start to add up in cost.

To be straight down the line, its lazy on your behalf, lift your game, engage in better dialogue with us, and deliver better core functionality, faster, on things that count.... or yes, we will go elsewhere... as small business owners we only know to well that is what happens if we don't do the same for our own customers!

Shopify Adam Shopify
Posts:
153
November 26, 2013

Thanks for the feedback Peter. Seven days ago I posted above saying that we had concepts in testing. This means that we're actively working on it (and not ignoring our users as you suggest). When we're happy with some of those design candidates, we'll put them forward for public testing. Until then, our product development team is working on it in the same way we did with gift cards.

VP Product - Shopify
Harper Shopify Partner
Posts:
95
November 26, 2013

 

Thanks Adam 

Peter Cain Shopify Partner store.datago.co
Posts:
9
November 26, 2013
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upvotes

Yeah thanks for the reply, and some more clarification.

Yes you did mention that 7 days ago, but you also mentioned 10 months ago that Shopify cares about this, and there is a great number of changes coming. 

Maybe its something most engineers are allergic to, but it is kind of handy for us to have some idea (or clarification like that) around time frames and the like- particularly if the current set-up is costing us conversions/customers. Nothing is perfect, but I couldn't imagine shipping to my customers with open-ended dates of 'you might get the product one day...but I'm definitely working on shipping it to you'.

Posts:
59
November 26, 2013

Adam, ready for public testing!

Kyoto, Japan. Happy Shopify user since Shopify beta. Bento&amp;co French Shop : http://www.bentoandco.com Bento&amp;co English Shop : http://en.bentoandco.com Bento&amp;co Japanese Shop : http://www.bentoandco.jp Bento&amp;co BtoB Shop : http://www.bentoandcopro.com/ JapanOnly : http://www.japanonly.com Le blog francophone sur Shopify : http://info-shopify.com
Posts:
14
November 26, 2013
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upvotes

Adam, in my opinion Peter is right, this issue has been discussed for close to a year, you did not address anything in your last post other than to pretty much repeat what we all know, which is you're working on it. Do you not have any estimate for public testing?, or why not invite some of us to be part of a beta program?

 

sml Member
Posts:
73
November 26, 2013

The shopify updates to this thread bring back memories of my custom SSL thread here. One day we'll get there but you shouldn't run your business waiting for miracles.

Anyway, you guys should try OpenCart ... quite simple to get up & running on a shared web hosting with cPanel and Installatron (similar to opening a shopify account). For $10/mth for the shared hosting, the performance is as good and Shopify and with no commission fees .. and there are fantastic one-step checkouts for $30! .. and custom SSLs .. and awesome themes cost $40 ... not the $150+ like on Shopify.

Posts:
9
November 26, 2013

I can understand the encryption requirements to process credit cards, saving customer contact information, and all that stuff.  The checkout is just a form, a HTML page sitting on a ssl certificate communication channel to encrypt communications between the server and the client, I wouldn't image it would take longer than a week to develop.  A CS project in my college years - such as building a compiler had a due date of one month, now a form for e-commerce takes more than a year?  I'm a bit baffle.

On the business perspective, time is running out and business owners patience are getting thinner as sales revenue continues to decline.  I'm planning to dump a grand and have a free lancer move everything from Shopify to either the latest Magento or WordPress.

When I first setup the shopping cart with Magento in 2001, sales was a bit slow.  After setting up the one step checkout which was crappy with Magento, my conversion increased by 400%. This is from out of the box "one step checkout" from Magento.

Later down the road, I purchased more fancy one step checkout add-ons with nicer integration and it offer better experience in error checking, automatic city name lookup, tax rates and all that fancy stuff.  At the end, what matter most was the simple one step checkout.  That's more than 10 years ago guys.  Shopify - there are things that works great, I'm not sure why this feature was not included during the first day of development in imaging creating a better experience for small owners to start a ecommerce business.

I hope everyone at Shopify (management, sales, marketing, engineering, and administrative) is reading this thread.

Thanks,
Henry

 

hollaa01 Member
Posts:
35
November 26, 2013

Couldn't agree more. I know they keep saying it's 'in development', but come on - it's been months ...YEARS! A one-page checkout is going to make things better for everybody. Shopify need to get cracking and actually make this happen. The current set up just isn't good enough and losing people customers in a difficult economic environment.

'We're working on it' is way too vague. Please, help us out here.

Posts:
134
November 27, 2013

Does anyone understand that one-page checkouts cause abandoned carts and orders, reduces conversion rates and you lose sales and money. There were tons of researches done regarding this and there was one in particular (that I can't quite remember the name of) that proved his three-step (yes, 3-step) process got him more sales than it did with a one-step. It's better to have simple, short, and clear instructions on each page than it is to cram it all into one -- there, the customer feels pressured to complete everything in one fell swoop and any error on his part will be a major one in fact. I truly hope Shopify does not come out with this infrastructure and feature, it would ruin shops and it will ruin Shopify. Whether you choose to believe this or not, that is fine with me but that is the exact reason why Shopify will never give you an exact answer on when this will "come out". Because it won't ever, they just have to find an excuse to keep you on your toes. After all, what the customer wants, the customer should have and if they cannot have it, let the customer think they are soon to get it.

Just my two cents on this topic and from a business man's perspective on things.

"There's heroes and there's legends. Heroes get remembered, but legends never die." -Babe Ruth
Posts:
14
November 27, 2013

The '1 step checkout' can be created with steps but the transaction needs to be completed once the user has been to Paypal not add another step after, as this is where I think transactions are being lost. I am using Paypal as my example as a lot of my clients customers use Paypal.

Maybe instead of keeping its customers on it's toes as you put it, Shopify could cater for both types of checkout and give its customers the option for the checkout type of their choice.

 

Posts:
134
November 27, 2013
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Didn't quite think of the PayPal end of things since a lot of my customers don't utilize PayPal. A lot are asking for Amazon Payments which I am trying to integrate into my store myself since Shopify doesn't have integration for Amazon Payments. I understand where you are coming from and that makes more sense. There may be a possibility PayPal can just complete the purchase without the customer going back to your store? Then, redirecting the customer back to the store with the Thank You page at the end of checkout confirming the order and payment?

"There's heroes and there's legends. Heroes get remembered, but legends never die." -Babe Ruth
Posts:
1
December 04, 2013

Peter is right! I have two e-shops. My first is 4 years old in wordpress and the new is now one month old in shopify. 

I published my page www.caser.ee 1.nov.2013. in one month 849 clients reached to checkout and only 257 purchased!

My old page in wordpress  712 reached to checkout and 454 purchased!

ONLY diffrence is that my wordpress page has one page checkout

These are hard facts. Im waiting till january and if then there is no one page checkout, sorry but im gonna leave shopiy. I read that you have had lot of time to solve this CRITICAL problem (SIMPLE HTML FORM!!) To othes also wait a bit more, but when there is no result after a month you all should leave also. I know its not easy to move your e-shop it takse time and so on, but its not fair to lose orders because of this problem.

Best thing from shopify right now would be publishing one page checkout before big holidays! 

 

Regards

Kristjan 

sml Member
Posts:
73
December 04, 2013

Sorry to disappoint but you have zero chance of a one-page checkout by January!

Posts:
22
December 27, 2013

Woohoo can't wait for big changes to the checkout UI!
 

Harper Shopify Partner
Posts:
95
December 27, 2013

No doubt buddy

Posts:
8
December 27, 2013

Is there any update to the checkout process we can look forward to?

sml Member
Posts:
73
December 27, 2013

Where is the shopify post about upcoming changes?

Posts:
19
December 28, 2013

This would be fantastic...

Posts:
14
December 28, 2013

I can't believe it has taken a year for these things and probably, from the looks of things, longer. Very disappointing.

Sachin Gulaya Shopify Merchant
Posts:
13
December 28, 2013

IMHO, there are two major problems. The first is that Shopify is focused elsewhere. They launched their payment processor and looking to square up against Square(pun intended) and other POS solutions. I can see the dream--a merchant uses Shopify to sell in stores, online, and as their payment processor. A full featured merchant ecosystem a la Amazon or eBay...except less terrible than those two. But there are a lot more low hanging fruit in these new markets than there are in the hosted shopping cart market.

The second problem is most likely PCI compliance or some serious engineering hurdle. OpenCart and others are self-hosted solutions and/or don't have the same risk exposure that Shopify does. Shopify 2's checkout is actually worse(amazing) than the older version. For me, Shopify 2 was a lame duck. Gift cards were a nice touch, reports are worthless, still can't get decent attribution(e.g. twitter's URL shortener never shows up as a revenue source), and Optimizely A/B revenue testing is totally broken because the confirmation page has been moved from yourdomain.com to checkout.shopify.com (browsers blocking 3rd party cookies).

Still can't stack coupons or do any creative couponing whatsoever.

You can no longer disable coupon codes during checkout if you have active codes. This holiday season we ran sales by discounting all prices on our store(to prevent people from having to order 2-3 times to get discounts on products) but couldn't disable coupon codes because we didn't want to have to recreate them all from scratch afterwards.

In any case, the point is, I know I'm leaving a lot of $ on the table sticking with Shopify and, even though it was turnkey to start my store, I can't ignore the elephant in the room. Migrating to Spree is going to suck...but I've started the process.

Posts:
8
Last edited December 28, 2013

Despite Shopify continues to try its best to convince us "mortals" that the 3 step checkout has a higher conversion rate than the 1 page checkout, it seems there is a growing dissatisfaction among users towards the ongoing limitations on this aspect. Unfortunately we're being pushed to the point where will have to migrate to less attractive platforms that are more practical and revenue generating. I love shopify but we're clearly losing sales because of this...

Posts:
3
January 03, 2014

I'm in the same boat with Sachin.  I was on prestashop 3.7, a dinosaur of a store and moved to shopify thinking i would be getting better functionality.  boy did i make a bad bet.  the amount of time i've had my developer devote to tweaking things for shopify could have easily been spent installing the latest version of prestashop and custom-designing things to meet my specific needs.  When you couple this with the lack of proper discounting (prestashop had this), the lack of a one-page checkout (pestashop had this), the useless reports (it took my developer 2 days to write a custom reporting system for my prestashop store that did EVERYTHING I needed), and the fact that i pay $179/month for all these limitations, i have to admit I MADE A BAD CHOICE.  this investment will be used temporarily to get me through my busy season, and I'll move back over to prestashop.  shopify has been a huge disappointment.  if i had read the thread on discounts, or this thread, or the reports thread before buying, i would have known better.  at least these threads are publically available...if i had done more research i would have seen how many frustrated customers shopify has.  it was my own fault for not doing due dilligence.

 

Posts:
9
January 03, 2014

Jeff,

I also made a REAL BAD decision moving to Shopify.  I'm moving back to Magento.  No OneStepCheckout, extensions on Shopify is expensive and the flexilibity is not there.  The extensions charges you on a monthly basis, it adds up over a year.

 

-Henry

 

Posts:
3
Last edited January 03, 2014

Henry, absolutely.  By the time I figured out just how many limitations there were, I had invested 4 weeks into the coding and design process and couldn't turn back.  I kept hoping my investment would pay dividends...you know how it is, you drop money into something and hope it comes back to you.  But it got worse...more limitations came to light, and I found the totally deceptive "hidden you have to pay 1% of your sales total unless you're on a $179/month account charge after it was too late.  BAM, another $1200 a year.  See this thread to know what I'm talking about:

https://ecommerce.shopify.com/c/shopify-discussion/t/shopify-plans-no-more-transaction-fees-157400

In any event, onwards and upwards...

Posts:
9
January 03, 2014

Jeff,

I spent two weeks customizing the theme for Shopify.  When I noticed I didn't have to install my SSL certificate and could not change the checkout page, I was doomed.  I called Shopify and they say, "oh - we own the shopping cart, so you are not allow to change the checkout page.  You're just RENTING it".

After setting up my own merchant gateway with Shopify, I found out that Shopify charges additional transaction fees when you're not using their payment gateway, that is doubling down on the transaction fees per order.  Its a great revenue model policy to make sure all users use their gateway instead of the open market competition.

Shopify Marketing team did a great job conveying a solution that is not available and engineering is not listening.

Henry

Posts:
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January 16, 2014
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upvotes

Hi - for my two pence worth. 

I'd like to see the discount code added as early in the process as possible. 

I think customers who have their discount code want to be assured that they are going to have chance to use it before any other form filling. 

Cheers, Olivier 

Harper Shopify Partner
Posts:
95
January 16, 2014

up vote for one page checkout 

Posts:
23
January 19, 2014

Any more news about this?

Posts:
9
January 19, 2014

Zepia - its not going to happen.  Your best bet is to switch to other platforms.  I moved back to Magento.

sml Member
Posts:
73
January 19, 2014

+1 ... much easier to move to OpenCart of Magento. The hosting part is not that difficult and probably works out cheaper than paying the Shopify fees anyway.

Shopify Adam Shopify
Posts:
153
January 19, 2014

Henry: of course it's going to happen. In fact, there's an entire team working on it right now.

Oliver, interestingly enough we tried moving the discount code in our latest prototype. It actually decreased the number of customers successfully checking out, so we're back to the drawing board.

VP Product - Shopify
Posts:
1125
Last edited January 20, 2014
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upvotes

Perhaps since the code as been placed earlier on, both could remain and it could be an option for the shop under admin. I think effectiveness could vary based on product availability, price category, etc. If the codes could be applied via an email link, that would be great too. Shopper clicks and now the template can display

Reg. $X

Just $Y after promo code.

You save $Z.

 

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
Jason Shopify Expert freakdesign.com.au
Posts:
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Last edited January 19, 2014
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upvotes

I would just expect the code should be something that can be applied within any page of the store, or at any point in the checkout process. There should be some endpoint that we can POST to use/ remove the code. Once the code is used, it visually notes that in the checkout process alone with a "remove code" option. In the template pages, extra liquid is available to give details of the code in use. 

If a code has not been used then the "enter code" box appears at the various steps.

If the codes could be applied via an email link, that would be great too. Shopper clicks and now the template can save

That would fall into being able to apply a discount code outside of the checkout process. Which would be pretty handy.

★ Winning Partner of the Build a Business competition. ★ http://freakdesign.com.au
Posts:
1
January 20, 2014

I'm a new Shopify user and was disheartened to discover that a checkout process required 4 clicks to complete, with no one-page checkout option!! And even more disheartened that this issue has been in discussion for 8+ months now, as evident in this thread, without any resolution yet...  Please make this happen soon Shopify.  Please.

Harper Shopify Partner
Posts:
95
January 20, 2014

@Jason - your suggestions are always well thought out !

Posts:
9
January 20, 2014

It's time for you to pack your bags and go. Shopify lied, I left, the best move since my X.

Posts:
9
January 20, 2014

I apologize for my bro-ness, it's all cuz of my disappointment isn't clearly stated.  I can understand of Shopify and EBay business strategy to control revenue understanding and strategic market dominance - I think your strategy is not very strategic and poorly executed even nominated as a player in the league with no respect.  

 

Please feel free to email confidentially via email.

Posts:
649
January 20, 2014

Oliver, interestingly enough we tried moving the discount code in our latest prototype. It actually decreased the number of customers successfully checking out, so we're back to the drawing board.

No offense, but I have a really hard time believing that.  You are saying you tested two prototypes, with statistically significant transactions (say 1000 each, across many stores) and the ONLY thing different in the two was the placement of the discount code?  And that it was a  statistically significant difference (say 10%).  If that is not what you are saying (like you used 50 transactions and had more than one difference), then I'd really like to see that data.  Because as a user, I personally could not care less where my discount code is put in.

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Shopify Adam Shopify
Posts:
153
January 20, 2014

There was a 1.2% drop in completion across 114,000 transactions. That's a decrease of about $20M/year in merchant sales. The test is still running. Thanks for your concern.

VP Product - Shopify
Posts:
649
January 20, 2014

Well, from the perspective of this side of the interface, I don't find 1.2% significant.  Sure maybe Shopify's cut of $20/year might be important to YOU, 1.2% isn't important to me.  The CHOICE of how to structure my own store is important to me and worth 1.2% in gross sales.

And would you confirm it was the only change in the prototypes?  If it was not, I would consider your results invalid.  Bad scientific method you know?  But kuddos for 114,000 transactions.

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Shopify Adam Shopify
Posts:
153
January 20, 2014

Yes, the change was tested in isolation.

VP Product - Shopify
Posts:
649
January 20, 2014

Fair enough and thanks for the prompt response. 

But my thoughts/opinions stand.  1.2% doesn't seem worth scraping an entire variation.  Believe it or not, sometimes money ISN"T the thing people want the most and making that assumption isn't the best way to structure a business decision.  I personally shoot for  customer satisfaction and amazingly the money happens.

Makes me wonder if you folks persist on this path, you will end up loosing more than 1.2% of your clients.  I for one look for solutions on how to bail from shopify every single week.

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Posts:
1125
January 20, 2014
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I share many of the frustrations voiced on the forums and eagerly await much-anticipated enhanced core functionality, like order editing. However, I also recognize that Shopify is a hosted platform, not a "shopping cart" of old. It has experienced tremendous growth and it lives at the heart of a world-wide ecosystem and must proceed carefully and mindfully to avoid breaking it.

Things are usually more complex than they seem. Take Gift Cards. There are all sorts of tax and regulation implications that had to be considered to simply comply with the laws of various countries. THEN you get to the extra functionality.

Shopify communicates data to all sorts of systems that shops depend on to run their business. You can't change that willy-nilly and break those integrations or you really will hear upset. I heard from a developer that there have been a lot of changes behind the scenes in order to allow what many here will see as simple, long overdue changes. Progress is being made even if we don't see it.

The reasons we chose Shopify in 2012 still stand and I know in 2014 it will be only better. 

 

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
Shopify Adam Shopify
Posts:
153
January 21, 2014
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upvotes

We’re all on the same team. We care that everyone builds healthy businesses, and any comments to the contrary are misinformed. You need to trust that we have everyone’s best interests in mind.

I understand the level of urgency some people feel for this project. What will be delivered is worth your continued patience. Taking care to build the right thing, not the fastest thing, is to everyone’s benefit.

Volusion and BigCommerce run dated technology stacks and it's costing their merchants. I admire Magento’s customizability, but it has awful performance characteristics and maintenance is a nightmare. Our job is simple: keep your storefront looking great while running on reliable technology.

The points below are just FYI:

  • Our updated checkout requires changes to our internationalization engine. The updated engine will power internationalized storefronts in the future.
  • It’s written in Liquid. We won’t release it as fully customizable at the beginning, but the foundation is there for future customization.
  • It’s a great design.
  • It’s responsive. We’re testing it across screen sizes, as well as in modal configurations.
  • It has to be tested across all of the various payment methods (direct gateways, several variants of Paypal, offsite gateways, gift cards, custom payment methods, and Bitcoin).
VP Product - Shopify
Posts:
59
January 21, 2014

Thank you Adam. 
Can't wait to see this update.

If you need beta tester... ;-)

Kyoto, Japan. Happy Shopify user since Shopify beta. Bento&amp;co French Shop : http://www.bentoandco.com Bento&amp;co English Shop : http://en.bentoandco.com Bento&amp;co Japanese Shop : http://www.bentoandco.jp Bento&amp;co BtoB Shop : http://www.bentoandcopro.com/ JapanOnly : http://www.japanonly.com Le blog francophone sur Shopify : http://info-shopify.com
Posts:
8
January 21, 2014

Thanks for the update Adam, that's the kind of response we were hoping for! 

We'd also like to be part of the beta test, is there a way we can sign up for that?

 

 

Harper Shopify Partner
Posts:
95
Last edited January 21, 2014

Hi Adam, thanks for the explanation. 
Have another question tied in to what you guys are doing now.

On the shopping cart page and the checkout page, is it possible to be able to set an optional custom message that appears when the consumer is eligible to get free shipping and lets them know how much they are short - so it calls out explicitly to the consumer and motivates them to spend more.

For example, this is what Amazon has for their page - 
"Add $20.70 of eligible items to your order to qualify for FREE Shipping.  See details."

The free shipping can be applied by the admin depending if it is over a certain dollar amount for the total order or for over a dollar amount for a specific item.

In a likely scenario, on the checkout page, the consumer would be able to see the shipping costs, and decide that by spending a few more dollars, they could get free shipping. Their decision would be based off the information they see at the shopping cart / checkout page.

Posts:
23
January 21, 2014

Hey Adam,

 

Thanks for the update! quick question... This updated checkout is not going to cost us extra money per month is it? or make us upgrade to a different plan?

 

I would like to know this before I get my hopes up.

 

Thanks

Shopify Adam Shopify
Posts:
153
January 22, 2014

Hi Zepia,

The updated checkout will replace our existing one. I can't speak to the availability of the fully customizable checkout layout. We'll likely go through lots of AB testing after launch before opening it up to changes.

VP Product - Shopify
Posts:
1
February 09, 2014

Hi Adam, 

Its great to see Shopify working on the one page checkout. When are we expecting the roll out of this feature? 

Posts:
10
Last edited February 09, 2014

Hi everyone and Shopify staff especially,

This just has to be changed. I have just lost 3.000 USD over the weekend in Abandoned cart orders. After customers going through all those steps + through PayPal steps as it turned out (I tried myself) that's the message they get.

 

 

Abandoned thumb
Posts:
10
February 09, 2014

Here are stats from Abandoned cart. As you can see some people tried twice and couldn't finish the payment. When someone tries twice to pay 2.100 USD for your products (which would've been biggest sale we've had) and eventually walks away that just hurts. Would appreciate any comments.

Abandoned page thumb
Posts:
3
February 09, 2014
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1
upvotes

Pavel, the only way to avoid this is to move to another system.  I invested over $5000 with Shopify in the past three months that I finally decided was a complete waste of my money.  I used to be on Prestashop and have started builing a Prestashop store again.  This is the only way to avoid the issues.  You are completely beholden to the Shopify team for things like this.  May I add I've had the exact same experience as you, with certifiably lower sales since moving because of the checkout process and the discount process, which is a complete joke.  Cut your losses and take control of your store again.

Shopify Adam Shopify
Posts:
153
Last edited February 09, 2014

Pavel, I've edited your post to remove the profanity as this is a public forum.

The error you're referencing is being returned by Paypal. Your customer's credit card was declined. Specifically, it's a Paypal error code 10486 funding failure. 

VP Product - Shopify
Posts:
10
February 09, 2014

Hi Adam,

Profanity you're talking about was just a single word that I used to express how frustrating this situation is. Anyway, sorry about that.

The error message I posted is the one I got myself and I am absolutely sure my card is fine. I've also attached a list of Abandoned orders where customers tried to purchase twice which I think means the payment error kept reoccurring. I doubt that there would be 4 customers from different countries trying to purchase something twice with an invalid card. Do you agree?

 

 

 

Posts:
1
February 12, 2014
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1
upvotes

+1 for one page checkout

Glad this is being worked on and I hope the new checkout will be released soon! :)

Posts:
2
February 18, 2014
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1
upvotes

+1 for a one page checkout

Hoping for a quick release.... More then  willing to beta test...

Harper Shopify Partner
Posts:
95
February 26, 2014
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1
upvotes

Hi Adam,


Can you let us know what is the stage of development for the one-page checkout.

Is it in the stage of testing or still some distance away?

Posts:
1
March 07, 2014
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1
upvotes

If you are confused One step checkout, here is the list of best one step checkout.

Hope this help

gowri Member
Posts:
54
March 10, 2014

i have created 3 different tab of the products the customer purchase in 1st tab a product count value is 5 and again put 5 this is not added in my website? how to add a count value again and again to purchase a product this link is https://myakr-corporation.myshopify.com/

Posts:
1
March 14, 2014
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upvotes

Adam,

Well I guess I'm joining this a little late, but it looks like this topic has been going on for more than a year and a half...just wondering if there is any news on this. 
I feel the same way as others do...1 page checkout/ or customizable checkout. PLEASE.

**Pats you on the back, and says**

"You can do it Shopify. You've come so far with rad software...you can do anything. Don't let us down!

 

Or else..."

 

 

Posts:
2
March 20, 2014
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1
upvotes

Yes I am keen to hear updates on this issue also. Thanks. 

Lief Storer Shopify Merchant boombotix.com
Posts:
4
April 03, 2014
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3
upvotes

Shopify... you are great if you need a turnkey shop with a decent amount of customization. 

For those of you that have the resources and strength in developers on your team, use an open source shopping cart (Spree or Magento)

We are just about to jump off of Shopify for this very reason. We want single page checkouts that have the best conversion rate possible. I wrote more about my experience with Shopify and why I'm switching.

Shopify, if you could allow some customization on checkout or at least build a really bad ass checkout right off the bat, that would help SO MANY PEOPLE.  

I make ultraportable speakers. I like music. I like motion.
Posts:
12
April 03, 2014

my thoughts exactly! 

Posts:
8
April 17, 2014
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2
upvotes

I've been on this thread for almost a year and despite the promises that we will be getting a one page checkout there have been no improvements on this front. Adam, as the VP of product can you tell us what we can expect if anything at all and when? 

Harper Shopify Partner
Posts:
95
April 17, 2014

ball park date?

Posts:
2
April 17, 2014
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1
upvotes

I gave up, after seen this go on for over a year I decided it was not going to be a quick resolution. I moved to Bigcommerce. While I like shopify a lot and this it has some great features there were a few short comings that made me switch. the main one being my own SSL to keep customers on my domain and the single checkout. Other issue like variant images although the app is good, it stared to mess up my GA with referrals coming from cdn.shopify if a user click one on my variant images. Sorry, guys great platform but not deep enough for the more advanced user requirements.

LawLiner Member
Posts:
4
April 17, 2014
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1
upvotes

Potential customers of Shopify should be pointed in the direction of this thread. Whilst Shopify has the image of a modern, cutting-edge platform, it truly has some serious flaws.

It's simply ill-equipped to build and run a fully functioning ecommerce site, and the inflexibility of it's business model results in problems with basic requirements, like this one page checkout fiasco.

Lord Sloth Member
Posts:
4
Last edited April 23, 2014
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Shopify is a shopping cart for the masses.  It's designed for people that want's to get an online store up and running with the least amount of effort, and upfront costs.  Many will use it to complement their retail shop, and as long as it brings in a little additional revenue stream, they are happy.  Others, will be interested in expanding their business, improve conversions, and increase profits.  At some point, they will jump ship, and if you are reading this thread, you are a good candidate.

The success of one page checkout depends on the layout and design, and the most important consideration, is to ask as few questions as possible to close the sale.  If you want to ask questions, like would you like a subscription, or sign up for an account, leave it to the thank you page, after you complete the sale.  

If your checkout process looks like a job application, expect your conversion rate to be in the dumps.

The other point is to cut down on the options.  Giving the customer options, force them to think, which is a bad idea.  You want them to blindly fill out the minimal amount of information, check off as few check boxes or radio buttons as possible, and enter their card information.  Terms and Conditions, save them for the Thank You page. They are like EULA's, nobody is going to read them.

We sell at a minimal discount and we offer one shipping method (FedEx Ground).  Our philosophy is, if you want it quick, then why the heck are you shopping online. We only get a few requests a year for express shipping.  If you must, offer Ground and Express, then get rid of the 2 day, 3 day, options, to eliminate needless choices.  People who order at the last minute, or are overly impatient, have a greater chance of having mental health issues.  Trust me, its better to give these customers to your competition.

As far as shopping carts, we canned our in-house system we used for 15 years, and went with PrestaShop.  We like how the product was built, and the huge selection of themes and add-ons (including several one page checkouts to choose from).  When there was bugs, they were quickly fixed, or work-arounds were provided between patches.Virtuamart was our second choice (but they were slow in new releases), and Magento, despite it being the swiss army knife of shopping carts, was to complex and slow.

Well that's my two cents worth, for someone that has been selling online since late 1998.

 

Posts:
7
April 26, 2014

Hi, 

Ive just spent a month macking out my new store to launch our new fashion label in Brazil.

Ive spent hundreds of hours designing and making all kinds of conversion improvements to my store. This week i come to point where i am adding Brazilian payment systems (which luckily for me, came native to shopify this week) to find my checkout process is 4, yes thats FOUR pages long. 

Honestly, i couldnt believe my eyes. 

There is a checkout page, then 1st page of payment process, then 2nd page of payment process, then i get redirected to my payment gateway (PagSeguro). 

This simply wont wash with online shoppers anymore. It might of in the 90's, or early 00's, but people want, demand and need 1 page checkout.

 

Without 1 page, or even 2 page checkout there is no way i can use Shopify. Im a conversion specialist and i know this will put my conversions well below 1%. 

 

Sorry guys, i love your software, but this isnt want people want.

Unless Shopify can offer something solid here, you will loose another user. 

 

I guess the lesson i have learnt here is to do my research from Logo to Checkout.

 

Evulse Shopify Partner evulse.com
Posts:
411
April 27, 2014
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1
upvotes

From what I've picked up from other discussions and little comments here and there from Shopify employees, I get the impression that the new checkout is now at the top of the feature list and is being worked on. 

When it comes down to it though I've converted stores from 1 step checkouts to Shopify and conversion rates actually increase. It has probably more to do with the great page load times across the whole site but still the current checkout doesn't look like it has a negative impact. We aren't talking small stores either, $1 million+ revenue.

Want an app but can't find what you need? Let us know we custom build apps for Free
Posts:
26
July 01, 2014

Any update on this Shopify ?? months pass with no news....

APAD1 Member
Posts:
120
July 01, 2014

Par for the course with Shopify. 

  1. Customer addresses issue that can be easily resolved with a few hours of work.
  2. Shopify "support" staff reply to OP without even attempting to address their issue(and usually offer a solution that has nothing to do with the question).
  3. Months pass with dozens of other customers addressing the same concerns as the OP.
  4. Repeat.

I am honestly amazed Shopify is even still in business.

Posts:
5
Last edited July 02, 2014

Tell me, is this depressing or what? 70 items added to cart, 1 reached checkout and 0 purchased! I keep on getting messages from customers who are complaining that they do not understand our checkout process. My adverts are bringing in customers, but your platform is killing me, and I still pay you every month.

Which platform offers a one-step checkout, anyone?

Patrick

Posts:
5
July 02, 2014

Still testing?

Posts:
5
July 02, 2014

Tell them!

Evulse Shopify Partner evulse.com
Posts:
411
July 07, 2014
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I know a free solution is the best option, but we have a surprise coming very very soon. All I can say is there will be an option to have a checkout without limitations to flow or design. Feel free to get in contact if you want to provide feedback before we launch especially if you handle multi currency, tiered pricing through apps or unqiue shipping methods. support@carted.com

Want an app but can't find what you need? Let us know we custom build apps for Free
sml Member
Posts:
73
July 07, 2014

Patrick Muriithi Nyawira,

Have you ever considered that it might be your unusual setup requiring customers to add a comment to their order to specify a size? Never seen that before. You need to create options with your products to allow customers to specify a size (as per 99.9% of other websites).

Rice Member
Posts:
9
July 09, 2014

+1 on one step checkout.

Adam, is there any news about when the updated checkout will be available? 

Lord Sloth Member
Posts:
4
Last edited July 09, 2014

Patrick Murithi Nyawira  - The one step shopping cart is the least of your problems right now.

The #1, #2, #3 reason you are not receiving sales (in no particular order) are

Your delivery time is 30 days or longer.  People are impatient.  Anything over a week is pushing it.

You have a no return policy. Double Suicide "you are selling clothing and you have a no return policy"

You have a no exchange policy.  Expect 5% returns on clothing best case, even with detailed sizing information, and higher for women, due to vanity sizing problems in the industry.

You are in a non-niche market, and are competing with thousands of stores that are selling designer goods.  Making a profit in this industry is tough, even when things are fined tuned.

Other issues

Don't tell the world that you are drop shipping.  It makes you look small, even although major companies do this. It's a trust thing.

Don't go on a public forum, provide a link to your site, and complain about dismal sales.  Anything you say on the web is a public record, and will be searchable until the end of time.

Offer a small discount "everybody loves a sale", charge for shipping, and get shipping down to under a week. Put in a fair exchange return policy.  "See other clothing stores for samples".  Drop the drop shipping, and business model info and replace with "a reasons to buy" type message.

And this is just a start.  Building traffic is a whole different ball game.

Oh, bye the way +1 for one step check out - ( I thought this was a discussion about one step checkout in general, not just a voting thread)

 

ssmyth Shopify Partner
Posts:
4
July 09, 2014
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upvotes

Please stay on topic  +1 for one page checkout 

sml Member
Posts:
73
July 09, 2014

He was on topic for one page checkout and he provided an excellent response.

ssmyth Shopify Partner
Posts:
4
July 09, 2014
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upvotes

Agreed :) +1

sml Member
Posts:
73
July 21, 2014
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upvotes

What about progress on custom SSLs?

LawLiner Member
Posts:
4
July 21, 2014
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2
upvotes

"Shopify cares. There are a great number of checkout changes being introduced in the coming months"

Shopify Adam - February 04, 2013

Mark Borromeo Shopify Partner btnatural.com
Posts:
15
July 21, 2014
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1
upvotes

The first mention of "Shopify cares" is on February 04, 2013 and 8 months ago.. any updates guys?
 

sml Member
Posts:
73
July 21, 2014

Not really much happening here. I actually think that the one-page checkout is not critical. Sure, the data and analysis will show that people leave through the checkout process ... I do this myself when shopping just to check how much shipping may be for example, or check payment options, etc.

You guys should be more worried that your customers get scared when they get redirected to the shopify checkout domain. Pretty much no-one has heard of shopify (apart from us merchants), so people should know that it looks like a phishing scam and leave immediately.

Tariq Shopify Employee
Posts:
73
Last edited August 08, 2014
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4
upvotes

Hi everyone,

Just a quick update, we are working on and testing a new version of our checkout. If you'd like to see it, please visit crafted.shopify.com

I can't disclose anything else about it just yet.

Thanks,

Tariq

Posts:
59
August 08, 2014

Thank you Tariq.

It looks good.
Could you add a PayPal option in the payment section to see how it will look?

Kyoto, Japan. Happy Shopify user since Shopify beta. Bento&amp;co French Shop : http://www.bentoandco.com Bento&amp;co English Shop : http://en.bentoandco.com Bento&amp;co Japanese Shop : http://www.bentoandco.jp Bento&amp;co BtoB Shop : http://www.bentoandcopro.com/ JapanOnly : http://www.japanonly.com Le blog francophone sur Shopify : http://info-shopify.com
Posts:
649
August 08, 2014
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upvotes

Hrm.  Interesting. It is new, but it is not one step or one page.  It's different.  And it is nice. 

But am I missing the definition of 'one step checkout'.  Seems when checking out Crafted, I had to click Continue twice.  Three times with payment.  That's one MORE step than currently in place.

Please tell me what I am missing.

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
sml Member
Posts:
73
August 09, 2014

Yea .. that is the old OpenCart one page checkout ... it is not really one page at all .. although at least with OpenCart you can buy a proper one-page checkout for $30 .. and zero commission .. and it performs great from a decent $10/mth shared server.

Posts:
89
August 10, 2014

@tariq: If your looking for beta testers feel free to contact me. dries@treehousemedia.be

Do you think it would be possible to give developers a little more control over the checkout page? (Make it a liquid editable page for example)

Posts:
8
August 10, 2014

The new checkout page looks awesome! At least, the customer can now apply the coupon code before paying for the order. Please keep us informed. Thanks.

J.B. Shopify Merchant
Posts:
27
August 11, 2014

Took a quick glance and it's definitely a BIG improvement over the current checkout process. Feels more seamless and it's a big plus to have the discount box on the same page. Just one thing to think about though: I think many customers are used to seeing an option next to the shipping address to select and provide a different billing address. I can see a lot of customers getting hung up on the first step if they do have a different billing address and just not proceeding to subsequent steps to see there is an option for a different billing address. People don't want to provide their personal information if they think they won't be able to actually checkout. This part needs to be reworked. 

Posts:
2
August 11, 2014

Yes I like the new checkout also with the coupon option very helpful for advertising!!

Posts:
18
August 14, 2014

Looks great! When can we expect a release?

Make us happy!

Lynne Member
Posts:
8
August 17, 2014

I've just noticed that if people want to check out with paypal express button, then they can't add the discount code at all as it skips step 2, so doesn't it make sense to have the discount option in step 1?

Lynne Member
Posts:
8
August 17, 2014

Hi, in reference to this new shopping cart, it's still not a one step checkout? I think people want to see the discount option straight away.

Why does the shipping cost say 'estimated' + why can't it be subtotalled on that first page so people can see the total cost?

It's better, in that the shipping is calculated before people add in their card details, but it's still not one-page. 

If this is the one page checkout you've been promising, then I expect to be moving away from Shopify in 2015.

sml Member
Posts:
73
August 17, 2014

no point waiting until 2015 ... this attempt is just 4 separate steps/pages merged onto the one page.

Andy Member
Posts:
83
Last edited August 17, 2014

I just can not believe that after so many years, it was decided to make another completely pointless and broken checkout. Are you serious?

And by the way, my clients can not now choose half of the countries in the delivery address - is this the result of your alterations?

jholl Shopify Expert github.com/midoil
Posts:
354
August 17, 2014

I like it; keep working on it - I'm sure you'll squash all the bugs and do continual improvement.  @Dries, I doubt we'll see any HTML or liquid control over the checkout because -- 1) its on a shopify site, not your site and 2) that breaks the security protocol, simply add some JS to the page to send valuable credit card data away when people are entering it. :(   Better to let shopify handle the markup and liquid on this page, that we style the page, and that we constructively communicate bugs/feature requests so that shopify will quickly respond and implement.

Jason Shopify Expert freakdesign.com.au
Posts:
7986
August 17, 2014

I find it interesting the demands for a one step checkout without any proof that it actually converts better. Does anyone in this thread have real quantifiable data or is this just jumping on the bandwagon? I am genuinely curious. 

★ Winning Partner of the Build a Business competition. ★ http://freakdesign.com.au
sml Member
Posts:
73
August 17, 2014

Doubt it ... i would be more concerned about having intelligent customers picking up on what looks like a phishing scam when they are redirected from mystore.com ... to ... shopifycheckout.blah.com

Jason Shopify Expert freakdesign.com.au
Posts:
7986
August 17, 2014

 i would be more concerned about having intelligent customers picking up on what looks like a phishing scam

So tell them they'll be seeing a new url on the cart page. If they notice the url on change, they'll notice the message beforehand. Can't hurt to try and test the results.

★ Winning Partner of the Build a Business competition. ★ http://freakdesign.com.au
Andy Member
Posts:
83
August 17, 2014

Do not even hesitate for a second - with one step checkout increases the conversion several times at least. It's just known to those skilled in UI / UX. There is no such expert In shopify  - that's the problem.

Jason, you're a very competent programmer, why don't you do checkout?

Or too late - someone had already invited his cousin to do this?

 

sml Member
Posts:
73
Last edited August 17, 2014

Here is one of many tests on the benefits of a one page checkout ....

http://www.getelastic.com/single-vs-two-page-checkout/

Although it is not the most simple & compact one-page checkout.

Posts:
34
August 18, 2014
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To Shopify employees: Regarding 1 page checkout, will this be happening in the near future or would you recommend looking into other providers? We’re looking to transition our online powersports part store and this is a requirement for the new site. Just need a realistic answer one way or the other.

Just to clarify: we are only interested in the 1 page checkout. Not interested in 2 or 3 page solutions. Thanks!

Posts:
18
August 21, 2014

The new checkout looks great! What are you waiting for? Release it!

Posts:
89
August 21, 2014

It's currently in beta. It will be released in september. ;-)

Posts:
2
Last edited August 22, 2014

Will the new checkout process have options to do the following?

1. Reorder shipping methods

2. Require a phone number for the shipping carrier (its absolutely essential for international and freight orders)

Tariq Shopify Employee
Posts:
73
August 22, 2014

Kjohn, yes you can make phone number a required field on the shipping address.

Posts:
2
August 23, 2014

It would be a HUGE help if the Shopify developers added some classes to <li class="product"> which allowed us to style each list item differently depending on vendor, product type, product ID etc... I have my reasons! If we can't edit the markup of the page at least give us some helpful classes to be allow us to style it to our individual needs!

Posts:
8
August 30, 2014
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upvotes

Hi Tariq,

Can you let us know when we can get the new checkout on our website?

Thank you!

Daniel

Jonathon Member
Posts:
12
September 12, 2014

I think shopify Checkout will remain like this for so long, as this is common for all store. However, users may reduce the steps for Order Process. For example, Store owners can try to implement Quick Order or something like this to give the users Fast buy experience, as they can not control the checkout process anyway.

Posts:
8
September 24, 2014
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2
upvotes

@Tariq Could you please update on the onepage checkout release day? The September is almost over. Thanks.

Tariq Shopify Employee
Posts:
73
September 25, 2014

@MYQTY.com, @Craig,

Soon! We are incorporating and testing the feedback received during our trials. We will release it once we are finished.

Robin Regnier Shopify Partner
Posts:
17
September 25, 2014
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1
upvotes

Why so bloody secretive?

Posts:
42
Last edited September 27, 2014
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upvotes

Looking forward to the new checkout system. Lets be honest, it shouldn't have taken nearly 2 years of complaining for it to happen. I am impressed by the demo shown by Tariq, it is certainly a big step up from the current system. I like that it's all on the same page, but it would be nice if they could reduce steps further.. from 4 to 2. Either way, I hope we see this happen soon as the shopify partner above said it would be released in September and we're running out of days.

BUT, biggest issue of all is the lack of having our own domain on the checkout portion. And not being able to customize the checkout page other than CSS is painful. And perhaps worse than those any of those things is that THE SHIPPING FEATURES provided by shopify are absolute garbage. Complete embarrassment, it makes it very difficult to run my storefront the way we need to, to be successful.

I would take an updated shipping configuration over any other aspect of the store.

Oh, and I also agree with the guy above, no need for the secrecy. You guys should be completely open about what you're working on and actively getting feedback from us.

Please check out my new storefront and offer suggestions! Thank you!
Posts:
145
September 30, 2014
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1
upvotes

It is the end of September.... any news?

Make your brand go viral with SocialShopWave: social login and sharing, reviews, wishlist, community, Q&amp;A, comments, Instagram galleries, personalization and more.
Posts:
5
October 01, 2014
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upvotes

its October 1st....

Posts:
26
October 10, 2014
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2
upvotes

Any update Shopify please on this one step checkout issue ?

CarlowSEO Shopify Expert www.carlowseo.com
Posts:
497
October 16, 2014

Also interested... now some customers are seeing other shopify stores with it and wondering when they will get it.

Trevor www.carlowseo.com
rj64 Shopify Merchant rachellucie.co.uk
Posts:
703
October 16, 2014

so, one page checkout is on it's way?? I hope so.

You can never please everyone with styling options and people selling specific products with specific requirements, however ONE PAGE CHECKOUT IS DIFFERENT! No one disputes it as being a great idea. I myself have abandoned orders just because I didn't have time to go through a checkout process and thought 'I'll come back later to do this' - what do you know, with the best of intentions I forgot. We are all busy, let's make it easy for people, not because they are stupid, just busy.

I'm assuming one checkout, when it arrives will be for all plans... not just the expensive ones???

jewellery designer-maker &amp; nature inspired photographer | West Yorkshire, UK
Tariq Shopify Employee
Posts:
73
October 16, 2014

@rj64, the new checkout will support all plans. @CarlowSEO we are testing it with a number of shops across each vertical and will be releasing it to everyone very soon.

rj64 Shopify Merchant rachellucie.co.uk
Posts:
703
October 16, 2014

great, good to hear, Tariq :)

jewellery designer-maker &amp; nature inspired photographer | West Yorkshire, UK
Posts:
5
October 17, 2014
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1
upvotes

we hear about this "soon" thing almost 2 month we need more specific date I am losing alot of orders because of this checkout page and I am considering close my shopify store and move to other platform :(

can you provide us more stores that use the onestep page for review?

Posts:
42
October 18, 2014

Just checked the new checkout page for updates, looks like they reduced the steps from 4 to 3 since I last checked. Looks very nice. I don't see a discount coupon option anymore but maybe they just disabled it (perhaps they're going to give us an option to disable with the new page, which would be nice.. I'm actually hiding the option with CSS because I'm not currently offering any coupons).

Please check out my new storefront and offer suggestions! Thank you!
Oli Shopify Expert w3commerce.co.uk
Posts:
39
October 18, 2014

Hi Daniel - the new checkout hides the discount field if there are no active discount codes available, though I believe that is the case with the 'old' checkout too.

http://experts.shopify.com/w3c
Posts:
12
October 25, 2014

Is one-page check outs live yet?

Posts:
7
October 27, 2014
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upvotes

As of Oct 27 2014.  NO one page check out yet.  Hopefully soon.. I hope

Mark Borromeo Shopify Partner btnatural.com
Posts:
15
October 29, 2014
rj64 Shopify Merchant rachellucie.co.uk
Posts:
703
October 29, 2014

Yes, I was really excited when I got the mail! BUT there is a big problem in my opinion. This shipping and billing address inputs are really confusing, and could put people off. 

The first stage says 'shipping address' (which I think should be billing), and the next page prefills what you put for shipping address in a part called 'billing address'. It then gives you the option to enter and alternative billing address. 

This seems totally counter intuitive to me, and how many people will realise on the second page that they need to change the shipping address, and have to go back? I certainly would. A large number of my customers are ex-pats who order from another country around Christmas, to ship to a UK address of relative or friend. The old checkout, for all it's flaws (I hated it) was much simpler in this respect. Where does who is buying it live, do you want to ship there, or somewhere else? Job done.

I do like the layout of the new checkout, everything else is way better, but this fundamental flaw means I can't change. Gutted!!

jewellery designer-maker &amp; nature inspired photographer | West Yorkshire, UK
sml Member
Posts:
73
October 29, 2014
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upvotes

Why is it called a one-page checkout when it has more than one-page?

A one-page checkout (many available for Magento and OpenCart) actually has one-page!

 

 

Posts:
42
October 29, 2014

The new checkout only has one page doesn't it?

Please check out my new storefront and offer suggestions! Thank you!
Posts:
42
Last edited October 29, 2014
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1
upvotes

I do like the layout of the new checkout, everything else is way better, but this fundamental flaw means I can't change. Gutted!!

Honestly, I saw a similar, potentially confusing issue as you with the steps, but I don't think you'll have a choice. I'm willing to bet that they're going to switch everyone over to the new system eventually. It's probably the only choice for new stores.

Also, given all the conversion testing they did.. I think it's worth taking the risk to see if it improves abandonment rate. The customers will ultimately provide the answer to whether it's an improvement or not. It probably won't be overly confusing to most users, my customers aren't brain-dead :)

Please check out my new storefront and offer suggestions! Thank you!
sml Member
Posts:
73
October 29, 2014
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upvotes

It is sort of like two-steps or two-pages as the ajax block refreshes when you click the next step .. not much different to loading a new page really.

It is not as clean as the Magento or OpenCart one-page checkouts.

 

rj64 Shopify Merchant rachellucie.co.uk
Posts:
703
October 29, 2014

Good point Daniel.

Yes, it's not what I would call one page!

Patti, you click on the blue link that says 'enter coupon here' (or words to that effect). There is no box as such, I presume one appears when you click the link.

jewellery designer-maker &amp; nature inspired photographer | West Yorkshire, UK
Mark Borromeo Shopify Partner btnatural.com
Posts:
15
October 30, 2014

They're freaking crazy.. making it hard for all of us and our customers.. isn't it? Why would not just put a simple box there. holly figurine!

sml Member
Posts:
73
October 30, 2014

Coupon .... That's essentially another 'page' in my view! So it really like a 3-step or 3-page checkout.

Clicking steps & boxes to open windows or ajax refreshes is cheating.

Anyway .. Like I have said before .... you should be more concerned about the SSL cert than the checkout.

Evulse Shopify Partner evulse.com
Posts:
411
October 30, 2014

Custom SSL has been available for a long time and I doubt they will ever be available to anyone but Plus stores. You may not get a response out of Shopify now but pay for the Plus level and you get instant support. We work with a few stores and if your store does any more than $1 million your worth considering the switch. 

Want an app but can't find what you need? Let us know we custom build apps for Free
Posts:
34
October 30, 2014

Yikes, aside from Carted this has become a Debbie Downer Party. Sheesh.

A couple things. First, we would have also loved to see a truly one-page checkout system but apparently the countless conversion studies Shopify did hold more weight than all of our combined blathering. No idea why that might be. I just think it would be awesome if we could show appreciation for their time/money/research enough to give the new checkout a fair shot before writing it off completely. If it’s worked out great for stores that have 10's of millions in annual sales then it will probably work out well for most of us too.

Second, as has been stated previously there are a number of other options for those who are interested. If you don’t agree with the choices Shopify made then vote with your wallet. Easy peasy! Shopify hasn’t forced anyone to update to the new checkout. It would just be nice if everyone could get a little perspective about how massively difficult this type of change is to make on a worldwide scale. Years of work by a whole team of human people and a bunch of negativity right away isn’t going to encourage them to listen. These people have families/kids just like us and have probably poured many late nights (and/or early mornings) into this change—just think of what it would feel like if you were the one who had done the work. There is a lot to like about the new system too. So let’s keep it positive, people! Might not be a perfect fit for some but least it’s a big step in the right direction. I’m not saying we shouldn’t try and address things that could be done better. I am saying we should keep in mind there are actual people doing the work and we should be just as quick to let them know what we do like about it. So, what do you think—can we try and be a bit more positive?     :)

Oli Shopify Expert w3commerce.co.uk
Posts:
39
October 30, 2014
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upvotes

Well put rx (and Carted). Regarding Plus, I think that figure is below $1m now with the 0.5% fee on Unlimited.

To be fair, to those mentioning Magento, their 'One Page' checkout takes 5 steps plus (where you click and update things) plus confirmation if enabled.

I was concerned about the Shipping address/Delivery address potential confusion, but it has not presented any issues on our newer stores using this. 

One of the reasons a voucher code box may not be jumping out at you is because if you, as a shopper, spot one you are likely to head over to your favourite Search Engine to find a code for that website!

The hosted checkout/SSL 'issue' doesn't appear to be a problem for our client's stores - including those we've migrated from other platforms mentioned many times above beginning with M. 
This is data-backed fact, not speculation.

Of course, I can't flat out say this is not causing an issue for your store, just offering some perspective, and suggesting that maybe there are other issues to investigate.

http://experts.shopify.com/w3c
Posts:
649
October 30, 2014
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upvotes

can we try and be a bit more positive?     :)

no :P

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
CarlowSEO Shopify Expert www.carlowseo.com
Posts:
497
October 30, 2014
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I agree that there has to be some more kudos for Shopify! Many people don't truly understand software as a service based models. You always have a choice. Make a choice and go for it. Expecting a software company to fix everything for everyone is not realistic.

There are still issues and things that can be approved! but that is what good software companies do... constantly make improvements regardless of how big or small they may be. 

Trevor www.carlowseo.com
Posts:
246
October 30, 2014
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I have to say i LOVE  the checkout!! 

I saw the coupon box right away, I say it's pretty self explanatory.I don't see how anyone could be confused by that.

 

Susan - Alley Kids
Posts:
42
Last edited November 01, 2014
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I saw the coupon box right away, I say it's pretty self explanatory.I don't see how anyone could be confused by that.

Yeah I agree, I don't understand all the complaints I'm seeing about the coupon box.. it's very simple and I saw it right away as well. And like others have said, you really don't want it to show up immediately before all the other options because people will go looking for a coupon code if they don't have one, which often results in an abandoned checkout, as Shopify discovered in their conversion testing.

And like Carlow and rx said, just give it a shot and see what your results are. Fortunately, you can switch back to the old checkout if you aren't happy with the results.

For me, the biggest issue is that my checkout.css styling is not taking effect on the new checkout. It seems to be a bug, I styled the new checkout to fit my store theme but it's simply being ignored. Hopefully they'll fix this soon so I can start using the new checkout system.

Update: I got checkout css styling to work. There was a missing bracket in my media query which apparently caused my stylesheet not to run.

 

Please check out my new storefront and offer suggestions! Thank you!
Matthew Ayers Member
Posts:
18
October 30, 2014

Not happy our css is not taking effect on the new responsive checkout. Look forward to finding a fix. We've been waiting to test the discount code box on page 1 vs page 2 of checkout. Trying to figure out why customers are paying 10% more instead of just inputting the coupon code on our site. Last two orders customers could of saved $47.75 and $44.99. All I know when I personally shop online, I always use discount codes and easily enter them on the first page in the discount code box that is already displayed. 

Posts:
42
October 30, 2014

patti, not sure what you're referring to but sounds like it would be very easy to remove via CSS, too bad that the CSS stylesheet doesn't seem to be working yet for the new checkout, but hopefully they fix that soon.

Please check out my new storefront and offer suggestions! Thank you!
rj64 Shopify Merchant rachellucie.co.uk
Posts:
703
October 30, 2014

Patti, I had that on my old checkout, there is a way to remove it, I think it's an option somewhere within the admin panel. Wish I could remember! Someone will hopefully do so for you. So I don't think that's the new checkout, rather that maybe you had it before, and it shows more now. I don't have it in the new checkout.

I'm happy in so many ways with the new checkout - it's simply the way the shipping/billing address part works that I have an issue with. 

 

jewellery designer-maker &amp; nature inspired photographer | West Yorkshire, UK
Chang Shopify Merchant kollectionk.myshopify.com
Posts:
36
October 31, 2014

It's hard to find coupon code box. Especially on mobile device it's terribly hard to find the box.

Tariq Shopify Employee
Posts:
73
October 31, 2014

@Patti – PayPal's guidelines require that we display the button at the top of the checkout. You may also notice that we don't always do this. If your customer visits the cart page first and the paypal button is displayed, we will not show it at checkout.

@Daniel, @Matthew – You can still use a stylesheet to customize checkout. Responsive Checkout uses Sass stylesheets. For more info on how to make advanced customization, please read: http://docs.shopify.com/manual/configuration/store-customization/page-specific/checkout-page/advanced-customizations

Posts:
42
October 31, 2014

There was a small error in my css which prevented the entire stylesheet from compiling.. got it working now.

Please check out my new storefront and offer suggestions! Thank you!
Virender Kumar Shopify Partner bazzzar.com
Posts:
8
Last edited November 01, 2014

How to avoid duplicate css coming on checkout page in header section through javascript. 

 

Posts:
2
Last edited November 02, 2014

 unfortunately Shopify cannot do "one step checkouts" at the time.  However this app: https://apps.shopify.com/digital-downloads can help you with digital downloads which may be useful to you.

I hope this helps.

Virender Kumar Shopify Partner bazzzar.com
Posts:
8
Last edited November 03, 2014

@Patti, How did you changed the placeholder ("Your First Name") of the fields of Shipping Address on the Checkout Page?

Posts:
649
November 03, 2014

You can still use a stylesheet to customize checkout. Responsive Checkout uses Sass stylesheets. For more info on how to make advanced customization, please read: http://docs.shopify.com/manual/configuration/store-customization/page-specific/checkout-page/advanced-customizations

I have to say that the new checkout looks pretty good.  But I am also REALLY terrified of trying it out.  Upon checking out the customization above, it makes a big point that says basically 'you are on your own'.

Unsupported customizations fall outside the scope of our support service. This means that we’re not able to help you if you run into problems. The good news is that we’ve classified each tutorial according to its level of difficulty, to help you decide whether to attempt it on your own.

To those that have switched, how hard is it to match the new checkout to your store theme?

And to Shopify, if we switch, but get overwhelmed, can we switch back so the store doesn't look broken?

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Posts:
1125
November 03, 2014

You CAN easily revert back to the old checkout. We did for a short period of time while we figured out how to change the checkout language to our liking. Once activated, in the Checkout section of Admin you will see the option at the top to revert back.

 

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
Posts:
649
November 03, 2014

Thanks Standoutd, that is reassuring to hear.  How are you finding the customization process?  I recall it being a bear the last time, but that was years ago.  And I don't recall at all how I went about it.

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Posts:
1125
November 03, 2014

We've only done a custom logo and the language changes, no styling, so I am not the best to answer that. In the case of the former, I found out by trial and error that because it is responsive, trying to make a wide logo that also included our holiday promo code, it will scale things down to zip. So I remade it with the extra info below our image. 

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
CarlowSEO Shopify Expert www.carlowseo.com
Posts:
497
November 03, 2014

Anyone having issues with the new checkout and Line Item properties?

Trevor www.carlowseo.com
Posts:
42
November 03, 2014

To those that have switched, how hard is it to match the new checkout to your store theme

@alchemistjohn It was very easy for me and I only needed to make a few changes to match my theme to my liking. But, I also designed my entire store using CSS/liquid/html, so if you haven't learned how to use CSS it might be difficult for you. It's no different than the old checkout in that regard. Both old and new can be styled with CSS (and now it uses sass), though they changed all of the elements so the old styling isn't compatible. You can see what I did on my site.

because it is responsive, trying to make a wide logo that also included our holiday promo code, it will scale things down to zip

@standoutd One of the things I did on my checkout was to change the scaling function of the header. The default code didn't work well with my header so I came up with a solution that properly fit my theme. Again, all this can be done with CSS.

Please check out my new storefront and offer suggestions! Thank you!
Virender Kumar Shopify Partner bazzzar.com
Posts:
8
November 04, 2014

@Patti, Thank You :)

Posts:
649
November 04, 2014

I've tossed this question to Support, but have not heard back.

I can't make my Logo act correctly.  On a full screen it zooms in something awful instead of scaling.  And on a small screen, it starts to scale, but never fully.  It's very close to their suggestion of 1000 x  400.  It is 1,000px × 326px.

Any thoughts or suggestions?

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Posts:
1125
November 04, 2014

I believe that the 1000 x 400 recommendation is for a background not the logo. I don't recall seeing a recommended size for logo. Would be handy to know.

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
Posts:
649
November 04, 2014

Fair enough.  Background Banner image is what I meant---which for me is my logo.

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Posts:
42
November 04, 2014

I can't make my Logo act correctly.  On a full screen it zooms in something awful instead of scaling.  And on a small screen, it starts to scale, but never fully.  It's very close to their suggestion of 1000 x  400.  It is 1,000px × 326px.

Like I said in my post above, just need to edit the CSS. I edited mine to scale the header horizontally instead of zoom, so it stays perfectly sharp at all screen sizes.

Please check out my new storefront and offer suggestions! Thank you!
Posts:
1125
November 04, 2014

Thanks, Daniel.

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
Posts:
649
November 04, 2014

Would you mind sharing that little piece of code.

What I really don't get though is why it's zooming and chopping to such a crazy degree, given how close my size it.

 

 

Comparison thumb
John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Posts:
26
November 05, 2014
Daniel, would you share what you changed in css exactly, have spent hours trying to sort this zoom/chop problem. Many thanks Julie
Posts:
649
November 05, 2014

As is not uncommon, I'm not real impressed with the support so far for these 'basics'.  I'm getting nothing but run around and passing the buck via email tech support.  Maybe they need to take the hint it's not working stunning out of the box for basic customization instead of

"I am sure you will not want to go back though ;) It is much better in every way :)'.

Goodness I get tired of that over the top joyfulness when help is what I really need.

 

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Allen Shopify Partner
Posts:
18
November 06, 2014

Just chiming in to say I very much dislike the new checkout's setup of billing/shipping address.

Address fields should be on the SAME PAGE, not different pages. I am worried about my AVS failure rates going through the roof. The majority of my customers want stuff shipped to a different address than their billing and already constantly type this stuff in right.

Please consider changing 'Expiry' to 'Expiration Date'. That's what everyone is used to.

Additionally, my logo is extremely small in the checkout, even though I'm using the same file that's in the homepage.

 

Finally, why does PayPal force you guys to list them as the first option of payment? Considering they only account for 10-15% of the average store owner sales, they seem to have unreasonable power over you. I will probably end up disabling PayPal as a result of this.

Posts:
42
November 06, 2014

Daniel, would you share what you changed in css exactly, have spent hours trying to sort this zoom/chop problem.

Hey Jullie, you'll just want to use this code in checkout css:

.header{
background-image: url("YOUR IMAGE FILE");
width: 100%;
background-repeat: repeat-x;
background-position: center bottom;
-webkit-background-size: initial;
background-size: initial;
}

you might also need to change padding, depending on your header size:

@media screen and (min-width: 1000px) {
  .header {
	padding: 3em 0 2em;
	}
}

@media screen and (max-width: 1410px) {
.header {
max-width:100%;
width:100%;
  }
}
@media (min-width: 600px){
.header {
	padding: 3em 0 2em;
	}
}

And you might want to make changes to logo and desc margins..

Please check out my new storefront and offer suggestions! Thank you!
Posts:
2
Last edited November 06, 2014

a

Posts:
649
November 06, 2014

@Daniel,

Is that code inserted?  I don't see anything like that in checkout.css.liquid.  Is that the correct Asset to be editing?

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Posts:
42
November 06, 2014

yeah it's code I wrote to add to or replace anything in checkout.css. that file is no longer used by the new checkout, the new one require checkout.scss file, so that's where the code would go.

Please check out my new storefront and offer suggestions! Thank you!
Virender Kumar Shopify Partner bazzzar.com
Posts:
8
November 06, 2014

@CarlowSEO, I am getting some issues, with new checkout : 

When someone places an order, payment gets captured but in shopify, that order is shown as abandoned order.

Posts:
649
November 06, 2014

yeah it's code I wrote to add to or replace anything in checkout.css. that file is no longer used by the new checkout, the new one require checkout.scss file, so that's where the code would go.

So here is the thing.  I can't find checkout.scss.  It's an Asset in my Theme editor, right?  Clearly I am missing the obvious. 

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Chris Long Shopify Employee shopify.com
Posts:
8
November 06, 2014

Hi,

To customize the CSS of Responsive Checkout, you'll need to create checkout.scss.liquid in your Theme editor. Make sure you enter the filename as checkout, and select ".scss.liquid" in the dropdown.

Thanks,

Chris

 

Mark Borromeo Shopify Partner btnatural.com
Posts:
15
November 07, 2014

That's great to hear Chris Long! thank you!

Posts:
3
Last edited November 08, 2014

Update

Found India related forum, here you can post issues/bugs found on Indian payment gateway and one page checkout related queries:

https://ecommerce.shopify.com/c/payments-shipping-fulfilment/t/payment-gateway-payu-integration-139825

-----------------

CRITICAL

Hi,

I would like to get your attention to the critical bug/issue we and several others are facing with new/responsive checkout here in India perhaps with the PAYU payment gateway.

When a user successfully completes his/her transaction, payment is getting captured through PAYU payment gateway, we do get payment notification email from gateway, user gets notification of card being charged, but what is not happening is this:

  • User does not get order confirmation email
  • User does not see that order in his/her account
  • We do not see that order being placed in shopify admin
  • Order is reflected as abandoned order in shopify admin and
  • There is no way we can edit that abandoned order into successful order

My dear good friend at korra.in is facing the similar problem.

We love the simplicity and usability in new checkout process but will not be able to keep it with this risk/bug/issue. We are following up with customers and processing orders manually without keeping a record in shopify.

Your attention to the matter is critical in order to save ourselves from some embarrassment.

PS
Attached are screeshots from Shopify abandoned checkouts and PayU confirmation email.

Screen shot 2014 11 08 at 3.50.16 pm thumb
Posts:
42
November 19, 2014

Hey all, just a quick update from me since updating our store to responsive checkout. My order conversion rate has doubled or tripled since I did the upgrade, so I'm happy with it! Curious how others have fared..

Please check out my new storefront and offer suggestions! Thank you!
Posts:
26
November 20, 2014

Thanks Daniel !

feddyups Member
Posts:
2
Last edited November 27, 2014
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1
upvotes

hey everybody! 
I had the chance ( and honor) to develop an extension for a User-Configurable Shopify Responsive Checkout, to provide 50+ design customizations available through the configuration panel (via Theme Settings) without any knowledge of HTML, CSS, or Javascript.

Feel free to contact Tricky3 ( http://experts.shopify.com/tricky3 Tricky3 )  for more info! 
Thanks!

Untitled 1 thumb
Posts:
42
November 26, 2014

Nicely done feddups! That should definitely help all the people here who don't have an understanding of CSS. Personally I made all the changes I needed with CSS but I hope others who have struggled will take advantage of your work.

Please check out my new storefront and offer suggestions! Thank you!
feddyups Member
Posts:
2
November 26, 2014

Glad you're liking it. 
I should have it all carved into stone by tomorrow this time, still upgrading , inserting new options, re-ordering... 
Any feedback would be welcome so this extension gets even better / more useful! 
 

Posts:
42
November 27, 2014

Like I said I haven't tried it because I don't have a need for it personally since I do CSS design on my own, but from what I saw on your github page, it would be helpful for others.

Please check out my new storefront and offer suggestions! Thank you!
Posts:
1
May 29, 2015

Adam,

I am among the people itching for one page checkout.  And while you have been saying you're working on it, if we can't get it I'm going to have to consider moving from Shopify which is a huge bummer because we just recently launched and have invested in building our business around shopify.

HOWEVER, I consider myself somewhat of a conversion rate optimization specialist AND I have proof positive that we are losing money on the 2 step checkout process.

I have measured it and we have over 50% loss from people who land on page 1 of the checkout process to people who land on page 2 of the checkout process.   That's HUGE, so anyone who says the 2 steps are better are just plain wrong in my book and every month that goes by we are losing huge money on conversions.  You can't launch this fast enough.  Not only that but since you guys get a % of our sales, it should be important to you too.

Wnat to prove it yourself?  Just put tracking on page 1 and page 2 for all your customers, and see the dropoff for yourself.

Part of the problem can also be the placement of the paypal and pay with google logo at the top PLUS the fact that underneath that there are no credit card logos.  But over 50% loss from checkout page 1 to checkout page 2 is simply unacceptable.

Additionally, it would be nice if we could put a Digicert SSL certificate on the checkout page.  That might help conversion some as well.  Digicert says its within your rights to supply that for your customers but we can't get the code for the image (and the related clickable verification) because we don't have the account with Digicert.

I'm not trying to be rude, but I can't stress enough how rediculous it is that you don't offer a 1 page checkout page that has been conversion optimized, when checkout is the single most important driver of conversion.   A 50% drop off from page 1 of checkout to page 2 could account for 150% to 200% more sales if you simply eliminated the need to go to a second page.

I hope you run this up the flagpole with Zeal because we're all losing money, including shopify.

Lee

 

 

 

Posts:
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May 29, 2015
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upvotes

@Lee, as much as I would like to see a one page checkout also, I think it is worth noting that correlation is not causation.  You have no proof that people are leaving because it's two pages.  I tried to look at your site but the Order Now button was not working.  I often put things in carts just to get the shipping.  From appearance it would seem I am abandoning the cart because it has two pages (assuming it's two).  But I'm not.

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
CarlowSEO Shopify Expert www.carlowseo.com
Posts:
497
May 29, 2015
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1
upvotes

I would also agree... the 2 steps isn't the only reason people fall off...

Lack of styling... getting shipping rates... etc all contribute but the general web average is somewhere around 68% from what I know so 50% is actually pretty good spot in the curve

Trevor www.carlowseo.com
Posts:
34
May 29, 2015

@Lee, I get your frustration completely and I agree it would be really nice if Shopify could add an setting for single page checkout for those that want it. At first, I was disappointed as well when they released the new 2-page responsive checkout when I was expecting [based on Shopify employee posts in this thread and others] a 1 page solution.

That being said, I think there are a number of assumptions you are making in your post here that aren’t really fair.

  1. What leads you to believe that a 1 page vs 2 page checkout is the reason people aren’t completing their orders? Even highly desireable brands like Apple see checkout abandonment rates in the 50% plus range.
  2. Changing to a 1 page checkout would mean losing the ability to send Abandoned Cart Notifications [because we wouldn’t have the customers email address prior to finishing their order]. I’ve personally found these emails to be extremely valuable, especially when paired with an automatically applied discount code for 20% off regular priced merchandise. Have you tried this?
  3. Most importantly, it is a pretty large leap to consider your data to be proof of anything without doing an A/B study comparing the results of a 1-page checkout to a 2-page one—and Shopify has already done that using millions of dollars worth of real orders. It’s tough fo me to believe Shopify would avoid a 1-page checkout if it meant their profits would skyrocket.

Not trying to pile onto you here, just wanted to encourage you to look at this stuff a bit more before blaming everything on the 2-page checkout Shopify has currently. Thanks!

Harper Shopify Partner
Posts:
95
June 09, 2015

this site has a REALLY well done one-step checkout.

is it possible to implement this in Shopify? 

https://ringly.com/#preorder

 

Posts:
56
Last edited September 23, 2015

Hello everyone, sorry to hijack the thread but is there a way to PM other users here in the forums? We are looking to get in touch with "Andy" in the above thread!

Thanks and apologies in advance =)

And just so I am adding to it I just spoke to a shopify employee who said this, 

"We actually did studies which showed checkouts are more successful if you have multiple small step pages. We did tests with 20,000 merchants over a span of last year."

I do not agree with this at all, why does Amazon have a buy it now button??

I would like to actively encourage shopify to add this as an option, regular checkout and a "buy it now with 1 click"Amazon KNOWS what it is doing. Shopify should just follow suite not do their own studies.. IMHO

 

Regards!

Devon

www.bikiniluxe.com - Luxury Resortwear | Activewear | Swimwear

 

Visit our Luxury Bikini and Women's Fashion Website, Featuring many highly sought after and limited edition pieces from around the world! http://www.bikiniluxe.com
Posts:
34
September 23, 2015

Hi Devon, I’m no “Andy” but maybe I can help. I don’t believe these forums have a way of sending Direct Messages to another member.

Up until about 5 days ago there was no way of allowing customers to login/pay for a Shopify-powered-store order using their Amazon account, but with the just released integration of Amazon payments it appears that has changed. I haven’t looked into it much but I would start there.

Posts:
52
September 24, 2015

I suspect part of the problem is that  Amazon patented the code for 'buy it now' and so any attempt to incorporate needs to stay away from the code that is patented or license it from Amazon which for a shopify is hard because its just a platform for merchants.  Just my guess

Posts:
56
September 29, 2015

This is fantastically interesting, they would patent the code for that. Makes a lot of sense.. I did not know that was possible. And wouldn't someone just code something that does the same thing? (apologies in advance for my lack of knowledge about patenting code)

 

Regards, 

Devon

 

Visit our Luxury Bikini and Women's Fashion Website, Featuring many highly sought after and limited edition pieces from around the world! http://www.bikiniluxe.com
Posts:
6
October 27, 2015

I just had to scroll for ages!! Just to agree please make ONE STEP CHECKOUT a possibility

Thank you.

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7
June 07, 2016
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+1 for Once step Checkout. 

Its very hard to belive that this has not been changed after 3 years of positve suggestions on this thread.

Posts:
1
June 14, 2016

+1 for One Step Checkout.

If Shopify team don't want to make the one step checkout feature, then please provide API for 3rd parters to do it. 

 

Posts:
9
June 30, 2016

I have been reading this topic yesterday and i have to admit:

it is pretty sad to see that after 3 years still nothing has been done.

As someone who opened her shop in april. (And i see a lot of things that i still want to change in my store.) 

This puts me in a position that i start to think if i really want to out all my effort now in my shopify store or to look at a different platform. If even these small changes that mean a lot for small business owners can not be fixed within a couple of months. It kind of hurts my trust to see the comments from the shopify team promising and promising and until now 3 years later we still have the same problem.

 

Posts:
649
June 30, 2016

@Kimberly, I would wholeheartedly say get out while you still can afford to.  In the last two month, I have had all my templates wiped clean that I had to re-create from scratch.  The reply? "Look at the wonderful opportunity it gives you to get everything current".  Dead serious.  Utter bullshit.

As for 3 years, that's nothing.  Did you know you can't edit an order if a customer makes a mistake?  We've only been asking for that for something like 7 years. 

And they just announced that the new responsive checkout is now manadaory and will no longer accept the css coding I have in place and that if Idon't chance, I will be moved over and loose all my current checkout customization.  Unfortunately it had become so complicated years ago I had to pay someone to do it, and now I'm forced to do it again.  Completely not fair or right.

But they hold all the cards and leverage.

Get out while you can.

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Posts:
12
July 02, 2016

YES - WE NEED TO BE ABLE TO EDIT ORDERS!!!  That is just crazy.  I can see not editing an order that may impact a credit card charge, that is a different situation - but to be able to edit an order at least that does not financially impact the transaction.  So MANY of our customers, order the incorrect choice and then call us and say "can you change this"  and we often add a random free gift of our choice when someone places an order on our current store - so its nice to be able to just add that or add a certain flier or something, but it needs to be able to be on the ORDER because we have a 3rd party fulfillment center.  PLEASE SHOPIFY - LISTEN TO YOUR CLIENTS!!!!!  ADD EDIT ORDER FEATURE (and not one fo the apps that duplicates orders - that's just crazy). 

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19
July 03, 2016
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This may finally be an answer:

https://carthook.com/products/checkout

This from the guys behind Carthook: https://apps.shopify.com/carthook

I'm not affiliated in any way but I've been searching like so many of you for a solution to this. PayPal isn't yet supported (I don't believe) and the price point is high at present ($300 per month).