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Jared Burns Shopify Advisor get.sy
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496
Last edited May 21, 2013

Finally, Sell Digital Goods with Shopify! This post is outdated

That's right, you can now use your Shopify store to sell digital goods like music, videos, pictures, PDF's, ebooks, etc. Simply sign-up for a "Fetch":http://www.fetchapp.com account, which integrates seamlessly with your Shopify account, upload your digital goods that are safely stored (SSL) on our secure servers, and we'll automatically deliver time-sensitive download links by email to your customers when an order is received. "Fetch, seamless digital delivery for Shopify!":http://www.fetchapp.com
Jared Burns, CEO at Getsy (http://get.sy)
i
Replies
Posts:
2056
October 24, 2007
Tobias Lütke - Shopify CEO // http://twitter.com/tobi
Ryan Meashaw Shopify Expert keenpixel.com
Posts:
329
October 24, 2007

Cool Jared…keep up the good work!

Keenpixel - Custom Shopify themes: http://experts.shopify.com/keenpix , http://keenpixel.com , http://twitter.com/keenpixel
Jared Burns Shopify Advisor get.sy
Posts:
496
Last edited October 24, 2007
Jared Burns, CEO at Getsy (http://get.sy)
Posts:
407
October 25, 2007

Awesome job! I’ve been referring quite a few people to Fetch already, even though I guess it wasn’t officially launched yet :)

Cody Fauser Shopify – CTO
Jared Burns Shopify Advisor get.sy
Posts:
496
October 25, 2007

Yeah, thanks Cody! Already have some sign-ups!

Jared Burns, CEO at Getsy (http://get.sy)
rob. Member
Posts:
184
October 25, 2007

Looks great.

Have you considered a free option? Just a thought…

For some people they’re looking at shopify monthly, shopify final selling fees, paypal / credit card fees, and then the fetchapp monthly. Lots of fees when you’re starting out… then we can just upgrade as necessary.

Just throwing out the suggestion. I would definitely try it out if I didn’t have to pay a fee. But then again, your target audience may just be those established digital download stores already.

Either way, it’s nice. Good job.

Jared Burns Shopify Advisor get.sy
Posts:
496
November 01, 2007

Though Fetch is only a week old, we’ve made some major changes – hopefully to your liking! So, here’s a few…

  • 14 day free trial with any plan.
  • No Shopify user/pass required anymore.
  • Better product import for Shopify.
  • Lower prices!

In addition to clarifying our unlimited support, flat fees, etc. on the homepage, you can also explore Fetch in greater detail through the brand new sliding tour…

http://www.fetchapp.com/tour

Check it out!

Jared Burns, CEO at Getsy (http://get.sy)
Posts:
150
November 01, 2007

Fetch looks great Jared. Well done.

Matt Beck, CouldBe Studios | Portland, OR | http://www.couldbestudios.com : http://deals.couldbestudios.com
Posts:
1
January 18, 2008

In a digital good environment how do you change the screen that says “will be shipped to billing address”?

Much appreciated.

—meredith

Posts:
38
January 31, 2008

How did I miss this?! It is great to hear and I will be checking out the free trial asap.

My first questions are:

What does it offer my customers? That is, can they pay by credit card as well as Paypal? Can they pay by bank transfer?
What do the emails they receive look like? Can I customise that email?

I couldn’t immediately glean this from the Fetch site.

Jared Burns Shopify Advisor get.sy
Posts:
496
February 01, 2008

Hi Scraps. Fetch is nearly invisible to the customer. They still go to your Shopify store, select products, add to cart, then purchase. Once the order is placed, it’s automatically received into your Fetch account and a customizable email is sent with a time sensitive link in it. Have a look at the Fetch Tour for more info.

Jared Burns, CEO at Getsy (http://get.sy)
Posts:
38
February 01, 2008

Hi

Ok, I can see that I can customise the email.

It would still be good to have some details on the benefits to customers. What happens with refunds/have issues etc?

Jared Burns Shopify Advisor get.sy
Posts:
496
February 01, 2008

That all happens in Shopify. Fetch is basically where you store your digital goods and the notification happens. There are basic stats including how many times a file is downloaded, how long until the link expires, etc. You can expire a link manually at any time (good if you have issues) or you can resend the link again.

Anything regarding payment, order details, or general management of your customer all takes place in Shopify. Make sense?

Jared Burns, CEO at Getsy (http://get.sy)
Posts:
38
February 06, 2008

I’ve signed up for my trial, loaded some items – all of which was dead easy…but now can’t to see how I integrate the items in to my Shopify product pages. Is there an ‘insert item’ option that I’m missing?

Apologies if this is the wrong place to post this question.

Jared Burns Shopify Advisor get.sy
Posts:
496
February 06, 2008

Hi Scraps. Glad to hear you had an easy time setting up Fetch.

You display products through Shopify, just as if you weren’t using Fetch at all. Just make sure your variant SKU’s in Shopify match the item SKU’s in Fetch. Once an order is placed through your Shopify storefront, it will be received in your Fetch account as well.

Feel free to email help [at] fetchapp [dot] com for direct help if you’d like.

Jared Burns, CEO at Getsy (http://get.sy)
rob. Member
Posts:
184
February 08, 2008

I just want to clear my thought process on this.

1. If a digital item is purchased through shopify, fetch is notified and automatically sends the customizable email with download info to the customer. Is this correct? The buyer will still get an order confirmation from shopify as well, right?

2. If a digital item is purchased along with other physical merchandise, I am assuming this will get an order confirmation sent by Shopify AND the automatic email sent by fetch. Is that correct?

Are there variables within shopify to customize the Order Confirmation saying another email will be delivered for ‘whatever digital item’ shortly with download information? I think that would be helpful.

Last question. If a buyer purchases, downloads, and a few months later loses the file due to some reason… does fetchapp store this buyers info so that I can check the history and resend info? Or is that order log eventually purged?

Thanks!

Jared Burns Shopify Advisor get.sy
Posts:
496
February 08, 2008

Hi Rob. I’ll respond to your questions one by one…

  1. Exactly! The download link in the customizable email is randomly generated (unique) and will expire at a given time, which you specify in Fetch.
  2. Emails are NOT sent from Fetch if the order has items that are not in Fetch by default. This is done because a user may have just forgotten to create an item in Fetch, but it exists in Shopify. Therefore an email would be sent with a link to a non-existent item when an order is placed. However, there’s an option in Fetch to “ignore items not in the system” that will send out an email from Fetch even if it doesn’t exist in your Fetch inventory. This assumes that the user intentionally didn’t create an item in Fetch, but they did in Shopify because it’s a physical item. With all that said, yes you can sell both digital and physical goods, but you just need to be sure you have Fetch setup correctly.
  3. In Preferences → Email & Notifications → Order Confirmation you can edit the email sent to your customer from Shopify to say whatever you’d like. You can most certainly let your customer know what is about to happen.
  4. Fetch keeps all orders and they are never purged (unless you manually do it in the settings). You can locate the order and simply click the resend button, which will open the order back up, send a NEW time sensitive link, and expire at your specified deadline.

Feel free to email us at help [at] fetchapp [dot] com for direct help. Thanks!

Jared Burns, CEO at Getsy (http://get.sy)
rob. Member
Posts:
184
February 08, 2008

Thanks for the reply. For just a little clarification…

On number 2. Both physical and digital goods can be sold if fetch is setup correctly. It is safe to assume, if setup correctly, that if a buyer buys a physical item AND a digital item, fetch will automatically send the download link email for the digital item and shopify will send the order confirmation, right? And then of couse I send the physical item, and mark as sent, close, etc. I read what you wrote a few times, but not sure if it’s sticking. Maybe I just have to go through the trial myself to see it in action. I just want to make sure that it will be still be automated if a buyer decides to buy some physical items as well.

On number 3. I was just wanting a if/then type statement. For instance, if there was a purchase of a digital item, the statement “another email will be sent with download info”, and then if there was only a purchase of a physical item (nothing digital), the statement would be omitted. The order confirmation template seems like it could handle this, but I have no clue how to do it. [ex: The discounts line is omitted with an if/then type statement when there is no discount]. Maybe this might be an unecessary suggestion, but I think it would make for a cleaner look rather than having some generic message “another email will be sent IF YOU PURCHASED something digital with download info” in every confirmation page.

Jared Burns Shopify Advisor get.sy
Posts:
496
February 08, 2008

That’s correct. If an order contains a physical and digital good, Fetch will only send a link for the digital good and completely ignore the physical good.

Sure, you could do some Liquid logic to check if your order contains a digital product. I’d have to think about this a bit, but you could probably make all your digital product SKU start with DIG or something, then check for that in your order confirmation template. There are probably a few ways to achieve this.

Jared Burns, CEO at Getsy (http://get.sy)
rob. Member
Posts:
184
February 10, 2008

Another question.

Would I be able to manually send a buyer the information if the sale wasn’t through shopify? For example, if I sold it on ebay, rather than sending the file directly to the buyer where they can download over and over, send them the digital file through fetch so that it has an expiration/limit. For me, it doesn’t have to be automated through ebay since I would encourage people to purchase though my shopify store, but I use ebay for marketing purposes/ advertising.

I haven’t explored ebay’s delivery method of digital goods yet, so maybe I could even do it through ebay. However, I think through them, you still provide a link where they could probably download over and over w/o limit as well. Someone that knows about ebays method can correct me if Im wrong.

Jared Burns Shopify Advisor get.sy
Posts:
496
February 10, 2008

Well, to send an email out of Fetch you’d need an order first. We already have an API in place and will be announcing it soon that will let you create orders and items from anywhere (not just Shopify) – this includes eBay or your own personal script. Stayed tuned to http://www.fetchapp.com for more info.

Jared Burns, CEO at Getsy (http://get.sy)
Posts:
38
February 11, 2008

Hi

I’m embarassed to have to post this – I can’t find an address to log in to my Fetch free trial that I set up!

Posts:
38
February 11, 2008

Also, can you perhaps add a feature that allows us to ‘test’ the process from beginning to end? The service I was using before allows me to test each product so I can see exactly what the customer sees.

Jared Burns Shopify Advisor get.sy
Posts:
496
February 11, 2008

Your login is…

http://fitzpatterns.fetchapp.com

Sure, you can test the process now. Make sure you’ve setup your items in Shopify AND Fetch, turn on auto-check in your Fetch admin, then place an order through your Shopify store using your email address. You’ll see the whole process from beginning to end. =)

Jared Burns, CEO at Getsy (http://get.sy)
Posts:
6
February 13, 2008

Ok, I’ve been slow getting my shopify store launched. But I’m getting close to doing a little mini-launch. I’ve set up Fetch and I’m testing a purchase of a digital item.

Why does it say that it will charge $10 for shipping? Do I need to change a setting somewhere?

Thanks!

Jared Burns Shopify Advisor get.sy
Posts:
496
February 13, 2008

In Shopify go to Preferences → Shipping, then create a shipping rate called “Digital Delivery” or something and give it a price of $0.00.

Jared Burns, CEO at Getsy (http://get.sy)
Posts:
6
February 13, 2008

Thank you. I figured I could do something like that. But then I have a question:

If the customer can choose free shipping, how do I make sure that they don’t choose that for physical items that are shipped?

Jared Burns Shopify Advisor get.sy
Posts:
496
February 13, 2008

Ahh, that’s an interesting predicament! Fortunately you have the power not to ship until all charges are collected. I would suggest offering both a “Digital Delivery” and physical shipping rate. If somebody places an order for a physical good but chooses the digital delivery shipping rate, you could contact them and inform them of the error and you’d need to charge for shipping still.

Jared Burns, CEO at Getsy (http://get.sy)
Posts:
6
February 13, 2008

Thank you for being so responsive.

Is it possible to use the weights to control the shipping options?

Jared Burns Shopify Advisor get.sy
Posts:
496
February 13, 2008

Hmm, that’s a great thought!

Since the cart adds the weight of each variant to give a total weight, you could certainly use weights effectively. Simply make all your digital goods have a weight of 0 lbs. and physical goods at least 0.01 lbs. Then create a $0.00 shipping rate for digital goods and whatever dollar value you’d like for physical goods. Attached is a screenshot of a sample setup.

When setup like this, the “Digital Deliver” shipping rate will only be available if there are no physical goods in the cart. Otherwise the shipping rate will be the appropriate value in relation to the carts total weight.

Jared Burns, CEO at Getsy (http://get.sy)
Jared Burns Shopify Advisor get.sy
Posts:
496
Last edited February 13, 2008

Looks like the forum is having issues with attachments. Tobi/Daniel, you guys wanna have a look?

Jared Burns, CEO at Getsy (http://get.sy)
rob. Member
Posts:
184
February 21, 2008

Hey Jared, any update to the estimated release of this? I want to know if I should start looking into other alternatives or to wait for this to be released. Thanks.

“Well, to send an email out of Fetch you’d need an order first. We already have an API in place and will be announcing it soon that will let you create orders and items from anywhere (not just Shopify) – this includes eBay or your own personal script. Stayed tuned to http://www.fetchapp.com for more info.”

Jared Burns Shopify Advisor get.sy
Posts:
496
February 21, 2008

Hi Rob. Actually it’s funny you mention it, we just pushed it out last night. We have a few other customers working with it right now, but you’re more than welcome to be a BETA tester as well. Just sign-up for an account and we’ll assign a key/token for you then email instructions.

Jared Burns, CEO at Getsy (http://get.sy)
rob. Member
Posts:
184
February 21, 2008

I am assuming if I sign up now to test it, I get the 14 day trial, and then pay afterward, right?

To be honest, I am only working on 1 ebook guide and will probably only be selling one item digitally. I wish you had like a EXTRA LITE PLAN (ha) for a limit of 5 items. Then I can test the waters and upgrade as necessary should I decide to create more ebook guides.

Jared Burns Shopify Advisor get.sy
Posts:
496
February 21, 2008

Send me an email and let’s chat about your situation. We’re happy to provide custom plans for situations that warrant it.

help [at] fetchapp [dot] com

Jared Burns, CEO at Getsy (http://get.sy)
jdeveloper Member
Posts:
15
September 16, 2008

i’m still getting shipping charges added

i have USPS rate calculator and then 2 standard shipping rates so GOOGLE checkout still works

my mp3’s are set to 0.0 …my first shipping rate starts at 0.1 lbs why is it still adding shipping ?

Posts:
26
Last edited November 04, 2008

I’m working on a CSS hack that might work, for those who want to hide shipping address options during checkout. More soon.

Cooper Web Design www.cooperwebdesign.ca
Posts:
38
November 05, 2008

Is it possible to ‘sell’ some digital products for free?

I currently offer free products by having a link in the product text. This works fine but the purpose of the free products is to demonstrate how the paid ones work so it would be great if they went through the same process. It would also help me get an idea of who & how many people are downloading my free products.

I am keen to hear a solution to the shipping address options too.

Jared Burns Shopify Advisor get.sy
Posts:
496
Last edited November 05, 2008

Deleted

Jared Burns, CEO at Getsy (http://get.sy)
Posts:
130
Last edited November 05, 2008

You sure can! You could create a variant with a price that is $0, or even a completely new product.

If a shopper only orders the free product, no shipping is required and the order would immediately be processed by Fetch. Our monthly fees still apply, but since you’re already a customer, you’re all set!

Free item thumb
Mike Larkin | http://www.pixellent.com | http://www.fetchapp.com | mikelarkin [at] pixellent [dot] com
Mike B Shopify Expert www.sunrisedesign.com
Posts:
84
Last edited November 05, 2008

Fetch seems like a neat app. I’m curious…

Would it be possible to sell a digital gift certificate? Even if it’s a PDF that they print up, could you generate the PDF on-the-fly so that a unique ID is associated with it when the user receives it.

Is this too complex for Shopify/Fetch?

Mike B. http://SunriseDesign.com
Posts:
130
November 05, 2008

Mike,

Thank you for your interest in Fetch! I’m sorry to say, it’s not possible to generate a PDF from within Fetch at this time.

We’ve received requests to add file specific functionality like this before, including DRM management for music, streaming support for video, and PDF signing / generation.

While we’d love to add all these features, our goal is to keep Fetch as simple as possible—we store and deliver your files. And that’s it. The minute we cross the line into managing what is in your files is when we feel Fetch will become another bloated web application that is confusing and slow to use with a bunch of features that only make sense to a few people given our broad customer base.

We like the idea of doing one thing, and doing it extremely well.

That being said, we do have an API that will allow you to do everything programmatically that you can do via your web browser, so if you came up with your own solution to generate the PDFs, you could easily use the API to create a unique product, upload the new PDF (file uploads via the API coming soon!), and deliver it to your clients that way.

Please feel free to contact us at hello[at]fetchapp.com with more questions!

Thanks!

Mike Larkin | http://www.pixellent.com | http://www.fetchapp.com | mikelarkin [at] pixellent [dot] com
Posts:
130
December 12, 2008

We’ve been super busy in the hopes of delivering some new
features in time for the holidays, and we’re happy to announce
some of those now! We’ve added a few features that we’re sure
you’ll like:

  • Ability to limit the number of times a file is downloaded.
    You’ll find this option under Settings > General.
  • RSS feed of Orders (accessible from the Orders page).
  • RSS feed of Downloads (accessible from the Orders and Items
    pages).
  • Detailed download information about each order item.
  • More prominent link to the referral program so you can earn
    some $$ (look under the Settings tab).
  • Daily bandwidth usage report (Settings > Account).

We’ve also been reworking our plans to give you more space at
less cost, and will be unveiling those along with a new UI
very soon!

Thanks, and happy holidays!

Mike Larkin | http://www.pixellent.com | http://www.fetchapp.com | mikelarkin [at] pixellent [dot] com
Posts:
5840
Last edited December 12, 2008

We’ve also been reworking our plans to give you more space at less cost

That’s great, since you’re using Amazon S3 that’s dirt-cheap in the first place! ;-) I found that the only rub with your service was the space available. Living in an age of video & audio goods…

Thanks Mike.

Caroline from http://11heavens.com ∴ mllegeorgesand AT gmail DOT com
Addison Member
Posts:
133
January 16, 2009

Great mike, I’m with Caroline.

For one .zip file of my album it is 46 MB - that’s almost the entire allotment for the basic plan!
-Addison
AddisonKirk.com

thepims Member
Posts:
28
June 29, 2009

Has anyone successfully CSS’d out the shipping address for digital only stores (Fetch-enabled)?

Jared Burns Shopify Advisor get.sy
Posts:
496
June 29, 2009

Yep, sure have. Have a look at one our upcoming client shops…

http://pixallent1.myshopify.com/products/transit-df-8025

Add the product to the cart and start checkout.

You just need to include a checkout.css file in your theme.liquid head and make the necessary CSS overrides.

We fully customized the checkout look, but feel free to look at the CSS file for examples of how to hide the fields you’re inquiring about.

Jared Burns, CEO at Getsy (http://get.sy)
thepims Member
Posts:
28
June 30, 2009

Thanks, Jared! That looks great. It’s a big help to us, and I’m sure to anyone wanting to digital only stores with Shopify and Fetch!

Posts:
130
July 01, 2009

Just in case someone stumbles across this post, we launched the new pricing plans a few months ago that both lowered the price and increased the storage allocation quite a bit.

Check out this link to see the updates!

Mike Larkin | http://www.pixellent.com | http://www.fetchapp.com | mikelarkin [at] pixellent [dot] com
d777 Member
Posts:
10
February 25, 2011

That also does not work if they purchase a combination of physical and digital goods.

There really should be a "free shipping" option on individual items.

It would be really helpful on digital items or services.

Screen shot 2011 02 25 at 3.59.16 pm thumb