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jan hanson Shopify Merchant www.timesolution.dk
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February 01, 2013
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European stores at risk of closure with Shopify This post is outdated

Hi European Shopify Store owners.

All European Shopify Store owners may be forced to close, because Shopify do not comply with European ECommerce law.

The problem have been presented to Shopify several times in 2012 and again in 2013.

Shopify have not taken steps to protect their European stores against the very real treat of being forced to close by European law.

There are 2 main issues to address:

1: To have a check box where the customer active accept terms and conditions. ( This can be done by a workaround javascript in the chart page )

2: To have a summery of the customers entered data on the payment page and the possibility for the customer to go 1 step back and Edit the entered information.

Besides other important information, these are both required by law.

There have been several European store owners where government law suit have forced ecommerce store owners to implement this or forced to close.

Today our Shopify store are at severe risk of being met by a law suit and the government have sent us a warning to comply with step 2.

 We are very desperate and get no help from Shopify to solve the issue.

We urge European store owners to help putting pressure on Shopify to come up with a solution.

Link to EU regulations:
http://ecommerce.shopify.com/c/payments-shipping-fulfilment/t/summary-of-the-clients-information-is-a-legal-requirement-on-the-european-market-113756

 

Best Regards,

jan Hanson

Time Solution

Vinduespudsning.com

i
Replies
Posts:
7
February 04, 2013

Why has noone replied to this? Shopify? Sounds very serious. 

www.deadstock.co.nz Online Streetwear
Posts:
89
February 04, 2013

I have heard a similar story from someone in Denmark as well. To add a confirmation page in the checkout flow will not take Shopify much time to do.

Creator of the metafields editor application. http://apps.shopify.com/metafields-editor
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4
February 04, 2013
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upvotes

Agree. This is a priority issue and must be solved asap by Shopify

Authorized retailer of international watch brands. Visit the shop @ http://www.fairtime.dk
Posts:
8
February 04, 2013

I have heard this before. Europe have a lot rules on this front, Shopify should do something to help! As said above - This is a priority issue!

Best Regards Anders Berendt Founder and owner of Abbe Polyhagen
jan hanson Shopify Merchant www.timesolution.dk
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February 04, 2013
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upvotes

Hi All,

So happy to hear from you all.

We are truly at risk of being closed down here and Shopify have not been able to put this in the to-do box.

We LOVE Shopify with 4 stores since 2007, and the amount of work to move to another platform is just to silly with this little change.

All we ask is for the customer to see their enterd information on the payment page and a edit buttom to make changes.

 

I hope more from Europe will help requesting this and shout loud to Shopify.

 

Best regards

 

jan Hanson

Shopify Adam Shopify
Posts:
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Last edited February 04, 2013
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Hi all. Jan, as I said to you in an email on Friday, it's already at the top of our list to be looked at. I don't have an ETA yet on changes. Changes to the checkout have to be taken seriously as they affect every Shopify shop, are subject to theming by shop owners, etc.

VP Product - Shopify
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Last edited February 05, 2013
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upvotes

@Shopify Adam, sounds good!

The order summary will help bring down the number of orders with typing errors (address, products etc.). We saw this in our current shop when it was first introduced many years ago.

To make everybody happy both issues could be implemented as options:

[] check this to enable order summary before payment.

[] check this if you don't want to comply to European law ;-)

jan hanson Shopify Merchant www.timesolution.dk
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15
February 07, 2013
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upvotes

Hi Adam,

 

It is now more than 3 months i reached out and asked you to make this change.

Tomorrow i am forced to remove the danish e-commerce approval certificate until you can make this important change.

This is very embarrassing and will affect our sales.

I do not understand your policy, i mean 3 months should be time enough.

Regards

 

jan Hanson

Posts:
11
April 15, 2013

Any news on this? 2 months ago it was "at the top of our list". Since then, nothing? This is crucial for complying with European legislation.

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May 11, 2013
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Hi everyone,

my client's shop is also affected by the new legislation and I've found this thread which provides a quick and dirty solution.

http://ecommerce.shopify.com/c/ecommerce-design/t/resolved-checkout-once-again-eu-laws-110569

Apart from that it's outrageous that nobody from Shopify Support / Devs cares about this issue. Shopify customers pay for a product which is advertised as using the highest standards available but the software is not even up to date with 8 months old legal requirements.

Please, dear Shopify team, if Shopify is not usable for shops based in the EU then officially declare that it's not usable for shops based in the EU. An official statement on the compliance to the current legal situation would be helpful and greatly appreciated.

Notwithstanding the above, it's high time to give developers more control over the checkout process which is the crucial step before the deal is done.

Cheers,

D

Posts:
72
May 12, 2013

hi daniel, I run a shopify store in berlin and I would like to talk to you about some implementations I need. can you please contact me? best regards from berlin,

philippe

http://www.maitrephilippe.de/

http://www.maitrephilippe.de
Posts:
29
May 12, 2013

I find it truly outrageous that Shopify has not addressed this issue yet. They have the audacity to accept money from EU members when their services don't even meet basic European law. Extremely unprofessional and borderline dishonest.

jan hanson Shopify Merchant www.timesolution.dk
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May 16, 2013
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upvotes

Dear Shopify,

Would you be so kind to update us with a comment on this issue.

Why is it taking so long to solve ? Why are you not following up.

Best Regards

jan Hanson

Posts:
4
August 03, 2013

Hello everybody,

 

i´m glad to read so many people have this problem. I also talked to some laywers and the told me not to go online as long as this is not resolved!!

I feel lost! Website is almost ready to go and now days and weeks pass with no solution. Everybody i asked tells me: "...sorry dude, can´t help ask support." Support says: "Oh third Party - no support." Even the shopify gurus (i wrote to 6 different experts in all parts of the world!) don´t even get in deep conversation to create something else to get it work like code additional pages or whatever. 

I had the idea to leave the 2 steps but make step one with overview, tax, shipping info, payment info, adress etc.

Step 2 just needed to be an summary / overview about step 1. Plus the customer needs to agree T&C. Then the button has to be called buy now (Kostenpflichtig bestellen) and it would be done. 

Lot´s of my friends could do it in CSS bit you can´t get access to the files....

I´m sad because now i have to think about kickin shopify to trash and start from scratch with something else. Too bad after 6 month paying bills and a good looking store with a perfect admin area.

What´s up shopify ? Please help us! 2 more solutions have become bigger in germany!!! SUPR.COM and versacommerce.de Don´t let them take us!!!!

 

best 

Oliver (eskju)

Posts:
38
August 03, 2013

Folks at Shopify, we really do need you guys to sort this, it's a huge deal for European storeholders.

http://www.waltzingmousestamps.com/
Posts:
4
August 04, 2013

Hello,

just talked to the support in UK.

It´s NOT possible to make the checkout process law secure for Germany! 

I´m angry that i´ve not known this before and have to leave shopify, throw the whole site in the trash and start something new. Cost me money and a lot of time. I AM NOT SATISFIED with this opportunity.

Bye Bye Shopify

oliver 

 

Posts:
16
August 06, 2013

A big +1 to this.

Considering the amount of money that European shop owners are bringing to Shopify each month (we have 3 stores for example), this should have been dealt with ages ago.  This and the 3D-Secure issue which STILL isnt sorted.

Out of interest, are there any big European brands using Shopify at the moment?

Tony
Lisa@Shopify Shopify Employee
Posts:
3
Last edited January 24, 2014

Hello,

My name is Lisa and I am with Shopify. I am sorry that there is a concern that you don’t feel is being addressed. Just wondering if I could get some clarification on which Danish Law is at issue. The EU directive is not binding on citizens until individual countries implement it. Again, we are very sorry that there is an issue and we are hoping to address it promptly.

Kind Regards, 

Lisa

jan hanson Shopify Merchant www.timesolution.dk
Posts:
15
August 08, 2013

Dear Shopify,

Completely out of order and offending.

Lisa - Take a look at the top and read what started this discussion.

I reccomend you do NOT pretend to be a lawyer in European Law.

The document from 2009 is binding FOR ALL IN THE EU UNION.

THIS DISCUSSION HAVE BEEN PRESENTED TO SHOPIFY IN THE BEGINNING OF 2012.

ALL TOP MANAGERS FROM SHOPIFY HAVE BEEN INVOLVED IN THIS ISSUE.

ALL SAY IT IS ON TOP OF THE TO DO LIST.

I DO NOT BELIVE YOU AT ALL WHEN YOU STATE: We are very sorry

Shopify. I think you are unable to change this.

I think you have made a contract with someone on the https side and you cannot change this because it is to costly for you. I cannot think of any other reason.

Best Regards

 

jan Hanson

Time Solution

Posts:
17
August 08, 2013

There's got to be something more to it than simple coding and editing. I reckon there's some sort of profits before people issue involved and this could really be the downfall of Shopify. The funny thing is what the support team doesn't realise is that users in other parts of the world will feel threatened by their lack of co-operation and willingness to do something about it for their loyal customers.

 

Relevant, high quality blogs for guest posts and blog comments.
Lisa@Shopify Shopify Employee
Posts:
3
August 08, 2013

Hello Everyone, 

I am certainly not a lawyer, but am interested in the legalities of this issue and want the information I need to be able to help you. It would be very helpful if I would be able to see one of these letters from your government stating that a store must be shut down. I respect that this is really complicated and am on board to try and assist in making Shopify work for everyone. 

Kind Regards, 

Lisa 

Shopify Adam Shopify
Posts:
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August 08, 2013
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Hi all,

I assure you no profits are involved. The decision is much simpler: we're working on a new checkout system. Making changes to the existing one, unless explicitly required by law (and not a directive), slows progress of a checkout that contains changes similar to the ones your governments are requesting (and more). Our Checkout team defers to our legal council's opinion on the matter, which Lisa is happy to help with.

VP Product - Shopify
jan hanson Shopify Merchant www.timesolution.dk
Posts:
15
August 08, 2013

You would like letters...

Excuse me but i do not belive you at all.

You have been dragging me/us around for almost 2,5 years now with -we will help you- -we are sorry-  -on top of the list-

We  had our own expert lawyer call and discuss it with Jeremy Cochrane and other managers, making promises.

Time have shown nothing is going to happen with this issue.

jan

Posts:
72
August 08, 2013

Hi all,

my shop runs in Germany and I don't have the problems you are talking about. I have never heard about a low, but it's anyway a good thing if Shopify works on a new checkout. waiting for the news.

Cheers,

Philippe

http://www.maitrephilippe.de
Posts:
4
September 01, 2013

Hey Adam,

is there an ETA for the new Checkout? We are based in Germany and our lawyer told us that an order summary is absolutely required by law. There is the risk of being sued for it which costs a lot of money (~2000€ min) or having to close down or migrate the shop to a different system, which would be additional costs and hassle. The lawyer gave us an example of what it would have to look like: http://www.e-recht24.de/images/stories/news/e-recht24-bestellseite.png (It's german but I think it's easy to understand)

I think this should be an option in the control panel that is disabled by default, so only stores that need it can activate it, which would make the fix backwards-compatible. The data that needs to be displayed is all there anyways (it really only is the adresses, the way of payment and a button to sign of ToS and Return Policies). I'm quite frustrated by that right now and really would like to have an answer I can rely on. If this change will happen in the far future, then please tell us so.

Regards,

Felix

Posts:
4
September 01, 2013

Lisa,

here is a whitepaper on the German law that enforces these changes. The law is in effect since 08/2012. In the paper you will find the law-text in question and detailed instructions on what to do about it. The paper is in german.

http://www.haendlerbund.de/hinweisblaetter/finish/1-hinweisblaetter/99-button-loesung

Shopify Adam Shopify
Posts:
153
September 01, 2013

Hi Felix. There is a team working on our new checkout, but any time estimates would have a high degree of uncertainty. Changes require diligence and a high degree of testing because several billion dollars flow through our checkout each year.

VP Product - Shopify
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September 01, 2013
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Hey Adam,

thank you for the quick reply. I linked a law-text for your legal council that shows that this is already a legal problem, at least in Germany. I am a freelancing web-developer and -not being aware of this issue- completed developing the shop in Shopify (which was great btw). This legal issue is unacceptable for my client and I am now trying to decide whether I should wait for the issue to resolve itself quickly, which puts him in the risk of losing a lot of money if it doesn't get adressed soon or bite in the sour apple and spent a lot of time porting Shopify which would put me into financial trouble since I can't really bill the hours porting, but puts me out of the risk of facing legal costs (that could be up far higher than the money I earned with the shop). I am really furious right now that this is mentioned nowhere and some alternatives (e.g. Versacommerce that too uses Liquid) already handle this perfectly. I don't understand how implementing this behind a flag in the settings-tab affects anyone besides the people that need it, so I really don't think the "billion dollars"-argument has any basis.

A clear statement from Shopify's side regarding this issue is overdue as this is a grave issue for part of your paying customers.

Posts:
4
September 01, 2013

i´m glad that some people have the same problems....

Wish i could release my shop but instead i´m messing around with other solutions which cost me time and money. 

...

Shopify Adam Shopify
Posts:
153
September 01, 2013

I appreciate your situation and we're working to resolve it.

Modifying our existing checkout requires nearly the same effort as completing our new checkout that is already in progress. So, we've committed to shipping our new checkout, rather than retrofitting the existing one. Our new checkout does a better job of addressing this issue than anything proposed here. It also contains a myriad of other improvements not possible with our current implementation.

VP Product - Shopify
Posts:
4
September 01, 2013

That sounds good..... but when? How long do we have to wait? 

A week, a month or a year? I know you can´t say exactly but it would be nice to hear it will be in 2013.

 

Shopify Adam Shopify
Posts:
153
September 01, 2013

Oliver, asked and answered above.

VP Product - Shopify
Posts:
4
Last edited September 01, 2013

Adam,

thanks again, appreciate your support on a sunday. My problem is that I can't work with a "when it's done" as my client does not accept this as an answer (which I totally understand).

You state in your FAQ that Shopify works globally and this support is limited only by the payment gateway ( http://www.shopify.com/faq/which-countries-and-currencies-are-usable-with-shopify ). You even promote this aspect of the product on the front page. Considering that this law passed a year ago and this thread is 7 months old, this is misleading and at least the FAQ-statement can be considered a plain lie. You promote yourself as an easy solution to get started in the world of e-commerce, but considering the facts you have people investing a lot of money and time based on false information. Especially beginners in the e-commerce world are not aware of issues like this. I can consider myself lucky that I worked with a lawyer and now at least know that the shop I designed violates laws.You may not know this, but there are quite a few lawyers in Germany who make their money by searching exactly for stuff like this. By default, most themes show a "Powered by Shopify" in the footer. A quick google search for ""powered by shopify" deutschland" alone returned some shops, I could sue all of them if I wanted to.

 While I can understand that there seems to be an NDA on current development status, I consider this a bad user experience.

Posts:
4
September 03, 2013

I am interested in this issue, too - since running a Shopify shop in Austria and Germany.

Ramon Member
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September 06, 2013
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upvotes

This doesn't look good at all.

Was about to recommend Shopify to one of my clients, but after reading this thread, I don't think that's a good move.

Pitty Shopify doesn't see the big picture to get oversea customers happy and satisfied too.

Shopify has alot to offer when it comes to design freedom.

Not solving this problem in a timely matter will kill business eventually!

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October 21, 2013
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go, go, go Shopify! Germany needs you.

Interesting article on the lack of small shopping-systems in Germany: http://praegnanz.de/weblog/shopsysteme

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November 19, 2013
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bump. any news about this topic?

D. L. Member
Posts:
1
December 11, 2013

Is there any ETA on when the new changes will be implemented?

Posts:
16
December 13, 2013

Seriously Shopify?  Your complacency just goes to show how North America centric you are as an organisation. I don't know how much of your revenue stream is generated from customers outside of North America but is it so insignificant that you can afford to lose it?  I am hoping for the best but planning for the worst which will cost us time and money.  This demonstrates a horrible lack of respect for your customers, without which you are nothing.

KFE Shopify Partner
Posts:
41
December 16, 2013
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I'm a US shop so this doesn't matter to me .. but yikes Shopify... this thread is not a good look.

Jason7 Member
Posts:
102
January 10, 2014
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I was looking forward working on a nice shopify online store (germany) but now I am afraid I guess. Any news Shopify?

Posts:
5
January 23, 2014

according to EU Law, the Purchase Button has to be called "zahlungspflichtig bestellen" in German. Is there already a German translation, which uses the correct wording required by law? 

Posts:
4
January 23, 2014

the button is not the only probem. there are more, e.g. the missing (but necessary) checkbox to agree to the "AGB" (agreement of terms?) and some other already mentioned. 

The translation of the button alone is easy to 'fix'.

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Last edited January 23, 2014

Not good

Tariq Shopify Employee
Posts:
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January 23, 2014
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Hi everyone,

A review/confirmation step has been added to the checkout process. We are checking with legal council in the EU to validate that the checkout satisfies all legal requirements. Once we get approval, an option to enable the extra step will be made available to you.

Thanks.

Posts:
72
January 23, 2014

great news, thanks

http://www.maitrephilippe.de
Posts:
5840
Last edited January 24, 2014

Hi Kerstin, all text appearing on the checkout pages can be changed/translated with a checkout translation.

Hi m4gr01ino, while we resolve this you can add a checkbox to your cart page above the checkout button: Add an Agree to Terms & Conditions Checkbox Just to be clear, this isn't added to the payment confirmation page, though. It's added to the cart page.

Caroline from http://11heavens.com ∴ mllegeorgesand AT gmail DOT com
Posts:
4
January 24, 2014

Since when are you reviewing this? Any information on how long this could take?

Have not opened my shop yet, but will change the shopsystem, if I can't get online soon.

So any information would be helpful.

Tariq Shopify Employee
Posts:
73
January 24, 2014

@Ali - We have a solution undergoing legal review to ensure that you won't be at risk anymore. Once we are 100% confident that it resolves this matter, we will release it.

Thanks.

Posts:
4
February 25, 2014

any news on this?

Tariq Shopify Employee
Posts:
73
February 25, 2014

@Ali expect to see some movement on this thread soon. The feature is still under review but we don't anticipate anything major will need to be changed.

Posts:
89
Last edited March 13, 2014

I have been following this thread for a year and I have to say the speed at which Shopify moves is extremely slow on this important matter.  I am a competent developer and adding a check box on a page and only allow users to continue if it is checked is a fairly common thing. In fact, almost any site that requires signup has such a feature. Understanding the number of shops on Shopify and there is some risk of breaking things when introducing changes. But isn't this just a normal part of a thriving web business (adding new features to address current customers concerns). I am sure Shopify has released other bigger fixes and more "dangerous" changes in the past year. An important note I keep for customer service is to be upfront and transparent.  If you promise something at certain date, you meet it.  No buts or ifs.

With that venting aside:) ,  for those of you who cannot wait for this "Soon to released" feature, I have helped a couple of Danish customers with their Shopify store to comply with local regulation. The work involved is to modify the cart page and add the checkbox there, and also present the shipping charge on the cart page so the customer can see the total charge before checking the checkbox. This seems to have satisfied local regulation and my client passed whatever certification they have over there.

 

Creator of the metafields editor application. http://apps.shopify.com/metafields-editor
Harper Shopify Partner
Posts:
95
March 13, 2014

@Richard  Well said

Posts:
10
March 14, 2014

Without wishing to give anyone ideas.

This new (and making legal) check out feature WILL be included in the cheaper price plans right?

Tariq Shopify Employee
Posts:
73
March 17, 2014

@Andy, it will be available to everyone.

Posts:
10
March 17, 2014

Splendid! 

Tariq Shopify Employee
Posts:
73
March 21, 2014

Hi everyone,

Just a quick update to keep everyone informed with our progress. The Danish Consumer Ombudsman has assessed our solution and is requesting an additional change to the confirmation step to achieve compliance with Denmark's E-Commerce Act.

We are working on the modifications necessary to meet the new requirements.

Thanks.

 

Posts:
72
March 21, 2014

Great news, I guess it will be almost the same for Germany?!

http://www.maitrephilippe.de
Tariq Shopify Employee
Posts:
73
March 21, 2014

@Philippe, yes. Denmark is the last country we need to compliance in before we release the feature.

Posts:
72
March 21, 2014

just can't wait!

very happy :)

http://www.maitrephilippe.de
lille-m Member
Posts:
3
March 21, 2014

Hi,

I´ve been following this threat for months now. I have to open my online store right now, it will be a Polish webshop. If I establish the store now, will it be very hard to change to the new feature? I´ve been happy that my webshop had to wait because I hoped this issue will be solved but now I cant wait any longer.

I will appreciate your answer. I only want to use Shopify, no other providers. 

Tariq Shopify Employee
Posts:
73
March 21, 2014

@lille-m

the effort required on the merchant's part should be minimal to none. We're being very careful to reuse as much of the layout and structure present in the checkout html markup.

lille-m Member
Posts:
3
March 21, 2014

Thank you for a super fast answer. I look forward to set up my store then!

lille-m Member
Posts:
3
Last edited March 21, 2014

Thank you for a super fast answer. I look forward to setting up my store then!

Jason7 Member
Posts:
102
March 24, 2014

Looking forward to!

Posts:
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April 04, 2014
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I am very disappointed that it takes such a huge amount of time for Shopify to react on such essential user requests. This is not just "nice to have" stuff rather than "must haves". I am also totally convinced that this stuff does not take a lot of effort to implement. Most of the work ist to get everything right such that is ok with the European laws. If you would prioritize this stuff accordingly, your legal staff would clarify thiese issue quite fast so that you could implement your solution. 

A lot of stores might get into serious legal trouble, which seems to be of no interest for Shopify.

I mean this thread was opened a year ago, and still everything we are getting told is, that everything will be here soon. What happens if there are any legal changes again? Will it again take over a year to implement that stuff?

I guess this issue will not just be resolved by realeasing the "new features". A lot of people are reading this thread and a lot of people are held back to use Shopify at all. We are all paying customers and I'd argue that you owe your customers at least an explanation on how you are going to deal with this issue now and how you are going to deal with stuff like this in the future.

Posts:
5
April 07, 2014

Ali,

Responses like this are typical with Shopify, in my experience. We run two stores, and they regularly run into problems - even some serious issues - that takes Shopify months to resolve. We're also outside of the US, and I think that's a big source of the problem. It seems that Shopify doesn't care very much about non-US retailers. I guarantee you if there were a US law, the checkout would have been changed within weeks.

Shopify Adam Shopify
Posts:
153
Last edited April 07, 2014

Actually, Ali and Jason, the issue was that every European law firm we spoke to didn't know exactly what needed to be changed to become compliant, because as far as they knew, no precedents had ever been set. Even the people at the regulatory bodies couldn't give a clear answer about these "laws."

VP Product - Shopify
Jason7 Member
Posts:
102
April 16, 2014

Adam, does this mean now that the implementation of EU-law compliant checkout processes is stopped?

Posts:
3
April 28, 2014

Hm - I asked yesterday if there are any news about the new checkout and got a notification of another user asking the same here. Today those questions are not here anymore. Why?

Please - give us some news about when it will be available.

Posts:
89
April 28, 2014

It is coming and that is what everyone outside of Shopify is told.

Creator of the metafields editor application. http://apps.shopify.com/metafields-editor
Posts:
4
April 28, 2014

weird, I saw that some posts / replies in this thread got removed, too..

Lisa@Shopify Shopify Employee
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3
Last edited May 07, 2014
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Hi everyone,

Checkout order confirmation pages are now available for Shopify stores in the EU.

As a store located in the EU, you may need to ask customers to confirm their order before completing checkout.

Learn more about Shopify’s checkout order confirmation page and how to turn it on.

Thank you for your patience.

Posts:
2
May 07, 2014

thank you very much this is a good news.

but for Italy we need to be able to add a news field in the checkout process ( VAT number for company or fiscal code for consumer) ... is this change possible?

Posts:
72
Last edited May 07, 2014

Hey Lisa,

thanks finally, it's a great news.

Best regards,

Philippe

http://www.maitrephilippe.de
Tariq Shopify Employee
Posts:
73
May 07, 2014

@Renato - Its not a requirement of the directive to ask for this. If you really want it, you can create a checkout translation and rename the company field label.

Posts:
2
May 07, 2014

@Tariq thank you for your suggestion a good escape way :)

I only know that in Italy from 2014 the fiscal code is required ...

maybe I could do anything to have the company field ( fiscal code or vat in my used ) a mandatory field ?

 

thanks in advance

Posts:
6
May 12, 2014

@Tariq will US customers be able to use this checkout confirmation as well.. Although i know its not a legal requirement hear .. it would be nice to give our customers the same edit option ... i kno me myself as a customer i use the edit options from time to time when shopping online .. 

Tariq Shopify Employee
Posts:
73
May 13, 2014

@Renato – Can you please provide a link to Italian legislation on the requirements of this field? Thanks.

@Nathalia – The confirmation step was added in order to conform to EU legislation. We don't recommend adding additional steps such as this (unless required to by law) as it can have a negative affect on conversion rates.

Posts:
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June 23, 2014

@Tariq I was only interested in adding the option to go back on the checkout page because I'm a frequent online shopper and I know I make mistakes when entering my billing and shipping info sometimes. Just the other day I was ordering on target.com and made a mistake with the shipping info .. Mid order I realized I need to ship it to my moms house instead of mine, luckily I was able to go back and edit my info. That actually made me think back to this post to check your answer. While I know it's not a legal issue it just makes ordering a lil easier for future customers. As of right now if I make a mistake while entering my billing and shipping info .. I can't go back to edit, I have to cancel the checkout process and return back to the store. From a customer perspective it's kind of annoying. But with all that said   I'm pleased with shopify so far and hope to see it available like that in the future.

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Last edited June 29, 2014
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Thanks for letting me register a shop from Germany, not telling me I couldn't change the checkout process regarding to European eCommerce law! I've lost hours working, waiting and readjusting a shop I would never be able to take online!! I have taken my business at risk, I have lost money to shopify, I am really unhappy about all this. And seeing that you shopify tech guys are working on this for more than a year now leaves me in agony! 

Edit: I have a valid report of my lawyer who specialised in ecommerce how the checkout process would have to look like. It's so close to what it does, but there are just still a few changes to make that would be so easily doable just letting us edit the original templates!

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3
June 29, 2014

@Lucas: what ist missing?

Posts:
72
June 29, 2014

Hi Lucas,

I use shopify in Germany (Berlin) since 2006 and I am very happy with it. I know also a lot of others german shops using shopify and you shouldn't be so paranoiac. 

Best regards,

Philippe

http://www.maitrephilippe.de
Tariq Shopify Employee
Posts:
73
June 29, 2014

Hi Lucas,

We recently finished an audit of our technology to ensure that we are compliant with all eCommerce laws in the EU. If you can elaborate a little bit on what you are trying to achieve, I'm sure I can point you to the appropriate section of our docs.

Thanks,

Tariq

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2
Last edited June 29, 2014

Hey Tariq, thanks for you answer!

The shop is legally fine so far, its just all about the checkout process. If I could just edit the templates, I could do everything needed myself. So maybe you have an idea where I can find them?

Otherwise I'd appreciate if you just could reach out to me via email!

Cheers :)

 

Edit: Hey Tariq, I've created an image showing all the issues I got with the checkout process. Who can I send this to that will be able to help me?

Posts:
3
June 29, 2014

@Lucas

Why not just share with us the issues of the checkout process. It could be that there are tips on how to resolve that. There are no templates available for the checkout system - only styles. You can do alot of things just with the styles.

ciao,

Jochen

Posts:
1
November 03, 2014

Hi,

during the checkout process I see the privacy policy, refund policy and terms of service at the bottom right. Unfortunately I am not able to change the language (use a translation). Since I am selling in Germany that doesn't make a lot if sense. Where am I able to change this?

Glad for any suggestions.

Magdalena

Jonas Lavoie-Levesque Shopify Employee jll.is
Posts:
22
November 17, 2014

Hi Magdalena,

You can create your Privacy Policy, Refund Policy and Terms of Services by visiting the Checkout Tab in your Admin's settings section. You will find three text areas at the bottom of the page allowing you to fill those in.

Hope this helps!

Jonas

Jason7 Member
Posts:
102
February 19, 2015

What's wrong with the checkout process Lucas?

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3
May 10, 2015

Dear All,

 I am happy we are opening now and it sounds like the issue has been resolved.

Can I ask you in this thread guys whether is it mandatory to have the Privacy and Refund policies or the Terms of Services in each locale or in EU it is sufficient in English ?!

Thanks!!

Tiziano