Title Replies Last Post
Feature Requests: How do I make them? g5

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member at support@shopify.com. While we make our changes, this makes sure that we definitely read your requests and are able ...

Oct 15 2018 by Jony
Introducing the Shopify changelog

Are you looking to stay updated on changes to the Shopify? If so make sure you check out the Shopify changelog located at https://changelog.shopify.com/. The changelog is an easy-to-read, chronological feed of changes, improvements, and additions Shopify is making to the platform so you can stay updated on new features, and updates at a glance.  If you have a question, or would like to...

Nov 10 2018 by Paul L. Newton
Can I empty ALL customers carts?

Is there a way that I can empty all customers carts? 

Yesterday by Cynthia Johnson
SOS! Instagram product tagging not working. "No Product Sources Available"

*Made my product available on my FB and Insta business pages through Shopify and both were were approved.  *My FB business is shown as owning my Insta business on FB Business manager.  *FB and Insta are checked as available sales channels.  *My product is shown in my FB Business>Catalog as 1 product, no roles assigned, owner Shopify, diagnostics All Good.  *My product is availabl...

Yesterday by Bethany Cannon
Instagram sales channel is not working

I can not tag products on instagram. There is no 'product' section in the 'setting' of 'instagram'. And there is no 'shop' on my instagram as well. My business is in UK and this function seems to work well for others I have followed all the steps - Added both facebook and instagram sales on Shopify. In shopify 'sales channel', it says that all products are available on Instagram and Faceb...

Yesterday by Jinsted
Create end points for Zippykind Webhooks

hi There, We are using Zippykind for our store delivery management. For creating tickets in Zippykind we are using either Zippykind API's or Uploader(using Exporting Orders). Whenever there is an update to a tciket's status to successfull(Delivery completed), we want to update the Shopify store order status to fulfilled. For that Zippykind provides Webhooks(https://zippykind.com/app/ap...

Yesterday by ddnum
Show Amount of Times Limited Use Discount Codes Can Be Used Live on Website

For an upcoming event, we are hoping to be able to do online "door busters" on our site. What I mean by that is we are going to have select discounts that can only be used 50 times before it expires and cannot be used any more. The idea is to get people to our site with those bigger, limited use, coupons and let them use those if there are any left, or use one of the other coupons that are not ...

Yesterday by Riley Kurtz
Resizing Slideshow in Supply Theme.

Hello, I am having trouble resizing my slideshow is the Supply theme. I want to make it shorter, and I found a forum suggesting I try this code: .wrapper.main-content .shopify-section{ max-width: 1200px; max-height: 400px; margin: 0 auto; padding: 0 20px; } .wrapper.main-content, .shopify-section.slider-section{ max-width: 100%;   margin: 0 auto; padding: 0px 0px; width: 100%;...

Yesterday by Katy
Search pages being indexed - Should this be the case?

Hi guys, I have certain search pages being indexed. Pretty sure this is bad for SEO. See image. How do you exclude these from being indexed? Thanks

Yesterday by Jason
CSV upload variant already exist even when overwrite selected

  Has there been a change to how the CSV uploader works. It seems that if I upload a CSV file for an existing product,  and even with the Overwrite  selected the uploader is now trying to add variant to the existing product rather then over write it. This all worked OK about a week or so ago. My uploads now fail because the uploader now says the variant already exists, so now I have to de...

Yesterday by Nick
Shopify - Potentially Vulnerable To Clickjacking

Hi, Recently we ran a SecurityMetrics report (with the aim of meeting PCI compilance) against our shop, and one of the issues raised was as follows: "The remote web server does not set an X-Frame-Options response header or a Content-Security-Policy 'frame-ancestors' response header in all content responses." Resolution Return the X-Frame-Options or Content-Security-Policy (with th...

Yesterday by Dawn Parker
Help. Ads disapproved on Google Ads due to malicious or unwanted software.

I can't seem to determine where the problem is coming from. Theme, apps. page/s or product page/s? I checked the source and I'm seeing suspicious iframe codes on the product description section, even those products showing on 'related products'. But if I check the codes on rich text html editor, it's clean, there's nothing suspicious. Can someone help me on this, please? The store link is...

Nov 12 2018 by Kritz Villegas
Shipping Method

Hi We have 2 different Shipping Methods at our Checkout; Click and Collect = FREE Standard UK Delivery = £2.95 The Click and Collect Radio Button is automatically selected when the customer reaches the Checkout, is there any way that this can be changed so the the Standatd UK Delivery Radio Button is automatically selected at the Checkout? We have had a few situation where the cust...

Yesterday by Nicholas Hänny
New Automatic Discount NOT USER FRIENDLY does not add discount to order

The new automatic discount feature is NOT USER FRIENDLY.   I have set it up properly and been on the phone with support.   My customer would have to Add whatever they are suspose to get for free or discounted to the check out for this to apply! .....You are asking the CUSTOMER TO DO ALL THE WORK!!!!!      I love this idea but PLEASE make it user friendly.   I will not install this and make my c...

Yesterday by RB
Invoices, Customer Statements, Price-Override

Hi. We're starting to take on wholesale accounts and retail stores as customers. I have a few questions: 1. Is there a way to manually override a customer's price in Shopify? We have different wholesalers/retailers that have different prices. 2. How can we send monthly statements to customers showing what invoices they have open and how much they owe? 3. Can I send an invoice to a cust...

Yesterday by David
Problems with shopify admin and shopify help not loading

Everything was a'ok until about 15 minutes ago. I now log into my admin account and it's all huge see attached pic for reference. Seems like the CSS isn't being registered. I've rebooted, cleared cookies/cache and tried firefox. I'm also unable to go onto the help.shopify.com to contact support as it gives me a time out error. Could anybody point me in the right direction? Thanks.

Nov 12 2018 by Shop Official Brands
Migrate from Hostgator to Shopify - keep email

Hi guys... I'm moving from HostGator (OpenCart) to Shopify... I understand the whole DNS thing, but I'm struggling with my email strategy. :/ I currently have my emails going through HostGator and then POP'ing into Gmail... if I point my domain at Shopify, I lose the Hostgator mailservers and this whole system breaks down... right??? I can afford to keep my HostGator hosting, I have 6 ...

Nov 12 2018 by Sir Radness
New products does not get published on Facebook

Hi   I have successfully published my products on facebook. But when add new products, it does not get reflected on facebook. The product is "visible" for facbook and I do click on "synchrozie" the store link. But  the newly added product does not show up in the facebook page

Nov 12 2018 by Koreen W
Lingerie online shop

I want to ask a few questions for those who already have a underwear shop, it can be newly fresh online shop!! What prompted you to open an e-shop in the niche of a lingerie? What kind of adds you use for bigger sales, have they proven? What are the biggest minuses for creating an e-store brand for lingerie niche? What would you recommend for new entrepreneurs who want to sell lingerie on...

Oct 10 2018 by Pure Feral
Let's address the Facebook sales channel issues... (October 1st, 2018)

Around 6 weeks ago I found out that my facebook shop was not functioning. Considering my page has been growing considerably lately, this is not good for conversion and curious shoppers. It also used to work really well for pretty much forever until lately.  At first, I figured the issue was a simple resynchronization needed for the shop, so I did so. I then tried disabling my shop, and total...

Nov 12 2018 by Rick McCharles