Title Replies Last Post
Deactivate Order Confirmation g30

Hi there, can someone tell me how I can disable the order confirmation email? Thanks in advance. Marco

Yesterday by standoutd
re-visiting cost of goods sold field( or lack thereof) g12

its been a while since I or anyone elee has post anything on this.. We are a retail shop, we buy clothing wholesale and sell retail. every item we sell has a cost.. We would benefit greatky from a cost of goods sold/product cost field. In the occasions where we do re-order a product, there is rarely a price difference. If any difference does happen, we average the cost across all the good...

Yesterday by Mind Yer Website
Feature Requests: How do I make them?

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member at support@shopify.com. While we make our changes, this makes sure that we definitely read your requests and are able ...

Yesterday by danielle mangum
Shopify now has SSL!

Hey everyone! As of February 1st, Shopify is adding the option to encrypt your custom domains with SSL, right from the very first page. We wrote a blog about it! We’ve always had SSL in the checkout but more recently there has been a demand to switch over to entirely encrypted sites, not just for customer peace-of-mind, but also to keep up with changes being made by search engines to put ...

Sep 16 2016 by Devon
Reporting Bugs

If you run into a bug with the system, please contact Shopify Support. They are staffed 24/7 and will be able to escalate issues to the proper team. We continue to invite you to provide your insights and feedback on how we can improve Shopify in this forum. We listen to all of your feedback, even if we can't implement every suggestion. This forum is also a great place for you and fellow storeow...

Sep 4 2013 by Jonathan Snook
Chargeback notification won't disappear

Hi, I've been testing my shopping cart with using the website in test mode before I make it public, and I used a test code to make a test order have a chargeback. I deleted the chargeback under the orders since it's just a test and I go back to my main dashboard and I see a "1 chargeback requires a response" "View Chargeback" notification at the top in yellow. I click on the button for View Cha...

Today by Deborah B
How can I get pin it buttons in pictures?

I want to make my pictures pinnable. I want it for blog posts but even more for my product images. Any EASY option? Without meddling with  code?

Yesterday by dandelion
Page speed is low

Hi, Our main landing page has a very low page speed (56/100 on mobile and 54/100 on desktop). The landing page is: https://karuschains.com/collections/gold-chains-for-men On the Google developer page it points out that I need to optimize several images- I used an app from Shopify a few weeks ago so I don't know whay this issue is still showing up. Also on the Goolge developer page t...

Yesterday by dandelion
After logging in to Shopify Online store, where should user's go?

After users login to my online store it takes them to their account page. As far as I can tell there is no way to control this behavior. I'd like to redirect them back to another page, and maybe have a temporary message saying they were successfully logged in. Has anybody achieved this? Any advice? How did you do it?

Yesterday by normasbathandbody
Loading products

Hi, does anyone know why the products on my page are randomly placed with spaces inbetween, and do not all flow? We are due to go live soon but the page does not look right due to the gaps in the pictures? Am I doing something wrong? Thank you

Yesterday by normasbathandbody
Is it possible to import products and have them NOT be active on the site?

I need to import products but have them not be active while I tweak them before having them go live. Is it possible to do this? 

Yesterday by normasbathandbody
Limit to my products

I have roughly 3 pages of products on my site (approx . 150 products) - some of which I cannot see when i open the site as a visitor. Is there a limit to the amount of products I can see / use?

Yesterday by normasbathandbody
"Total Sales" now includes sales made with gift cards

Shopify changed how "Total Sales" is calculated, and it now includes sales paid for using gift cards. I just wanted to give my feedback on this. For our business, we've always used the "Total Sales" number to monitor cash flow goals. We create daily sales goals, and we check the dashboard to see how we're doing, but now that Total Sales includes sales made using gift cards, the number is less r...

Yesterday by Chris
Make storefront search, search by SKU

Hello, Is there a way to enable SKU search on the storefront? The admin products search works with SKU, so I thought it was the same for the storefront. Am I missing some configuration, is there way to enable SKU search on the storefront?

Yesterday by Elías Orozco
Facebook pixel events not working

Hello, I recently launched a Shopify store and integrating Facebook Pixel through the standard method; filling my ID into the field in store settings. PageView event is definitely working, ViewContent seems to as well and possibly Search and AddToCart. However, Purchase is definitely not working; I have tried to do some test purchases and the event never registers in my Pixel (the chrome ext...

Yesterday by crabsmack
Disable shipping options for certain products/collections?

Is there a way to enable/disable certain shipping options for certain products/collections? For example, we have some products that are not able to be shipped through USPS, but we have some products where it would be cheaper to use USPS, but we can't have it show up as an option on products that can't use it.

Yesterday by Aaron
How to disable 'out for delivery' and 'delivered' notification emails?

Hello how do I disable these new notifcation emails "out for delivery" and delivered, I already use after ship and don't need it.

Yesterday by PRice
Shipping emails have no tracking numbers/links

Hi, I'm new, on a trail and having an issues with shipping confirmation emails on a test order. I mark the order as fulfilled and enter a tracking number, but when the customer gets the email there is no tracking number or link to the carrier's website.  Is this normal?   Paul

Yesterday by PRice
The connection to twitter button is grayed out

Hi expert, I tried to conect the twitter with the website. After I the  twiiter has been added in the sales chanell, the Conect button was grayed out. Please advise!

Yesterday by Hugh Luong
Barcode scanner new app - gone?

Please Shopify, no ! The barcode scanner was one of the best features of the old app and now apparently I need to type everything into the search bar  Why on earth would that be something that you would get rid of?  Please reinstate asap ! 

Yesterday by Iggy Poop