Title Replies Last Post
Skipping Checkout Steps g6

Hi, I have a store where default shipping is $10, but shipping is free over $100. My problem is the check out from the cart skips the first two teps (including the shipping) if the user is logged in and goes directly to the payment screen (#3)? And it forgets about the free shipping alltogether. If the user changes the amounts in his cart and suddenly qualifies for free shipping, the che...

Yesterday by Jim West
re-visiting cost of goods sold field( or lack thereof) g12

its been a while since I or anyone elee has post anything on this.. We are a retail shop, we buy clothing wholesale and sell retail. every item we sell has a cost.. We would benefit greatky from a cost of goods sold/product cost field. In the occasions where we do re-order a product, there is rarely a price difference. If any difference does happen, we average the cost across all the good...

Today by The Prosperous Shop
Cost of goods sold field? Ever going to happen? g12

We take advantage of Shopify POS and Shopify Mobile, and use Shopify Payments. IF Shopify would find a way to add a cost field, per item variant. We wouldnt need any other program. all i need is a way to run an order report that would show me total sale, sales tax collected, cost of goods sold, and net profit. Seems too easy to make thi report happen. Are there any updates, or does anyone have ...

Today by The Prosperous Shop
Shopify now has SSL!

Hey everyone! As of February 1st, Shopify is adding the option to encrypt your custom domains with SSL, right from the very first page. We wrote a blog about it! We’ve always had SSL in the checkout but more recently there has been a demand to switch over to entirely encrypted sites, not just for customer peace-of-mind, but also to keep up with changes being made by search engines to put ...

Nov 30 2016 by test
Feature Requests: How do I make them?

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member at support@shopify.com. While we make our changes, this makes sure that we definitely read your requests and are able ...

Oct 28 2016 by Tara
Reporting Bugs

If you run into a bug with the system, please contact Shopify Support. They are staffed 24/7 and will be able to escalate issues to the proper team. We continue to invite you to provide your insights and feedback on how we can improve Shopify in this forum. We listen to all of your feedback, even if we can't implement every suggestion. This forum is also a great place for you and fellow storeow...

Sep 4 2013 by Jonathan Snook
Facebook Sales Channel Error - "Content isn't available at the moment"

I have had this issue for the last few months but neither Shopify or Facebook can assist with the error. Basically my Shopify Facebook Sales Channel isn't showing up on my Facebook Page. All indicators in my Shopify setting suggest that the shop is active on Facebook (Facebook account is connected, shop is enabled, collections/products have been published) but none of this is accessible on Face...

Today by EveryShop
Backorders During High Order Volume

During the recent Black Friday sale, our store was been hit with about 300 backorders. We don't have the "allow backorders" button checked, and before our high level of sales we weren't running into this problem. Have any of you experienced any backorder issues with Shopify before and did you have any luck figuring out the cause? 

Yesterday by Warren Pedersen
"fulfillment_status" property of Order JSON data contains wrong value wh...

Hi, I have registered a webhook on orders/paid event and have implemented a business logic based on "fulfillment_status" property of order JSON data. It apears that when an order is being placed through POS device irrespective of the setting "mark orders as fulfilled" as disabled/enabled, the received data from webhook contains "fulfillment_status" property as null. Expectation is that when ...

Yesterday by Jordan
Downloading product images

Is it possible to download my product images?  My NAS crashed and I would like to have a local copy of product images.  Thanks!

Yesterday by Julie Weiser
Help: how to add the variant in 'Notifications'

Hi everyone, I would like to show the variants in all notifications, like order confirmation/shipping confirmation etc. However, I am not sure how to add the lines. My original template is : Order Description: {% for line in line_items %} {{ line.quantity }} x {{ line.title }} for {{ line.price | money }} each  {% endfor %} My customers get annoyed because they cant see the variant. ...

Yesterday by Jeff C
Product descriptions

Regarding dropship from aliexpress and description, how u guys write good description about the products? i mean, more specific and interesting. I use oberlo but still I waste so much time just for 1 product.  Please advice. Thanks for advance.  Sorry for my english. 

Yesterday by Jeff C
Combine t-shirts, sweatshirts, etc. into one product view?

Is there a way to combine multiple items from Printful into a single product view? By this I mean, the user would see a t-shirt of a given design, but when they click through they can see a sweatshirt or something other combination of similar items. Is this possible? I haven't been able to find anything illustrating this.

Yesterday by JWX23
Order Stuck With One Unfulfilled Item

I have an order stuck on Partially Fulfilled. When I click into the order, I can see the unfulfilled item but I don't see the Fulfill button.  The item is in stock, available online and requires shipping. Initally, there were two items pending fulfillment. When I clicked on the Fulfill button ( it was showing then ), the popup didn't have a quantity box for the item above. Once I fulfilled t...

Yesterday by Marcus
UPS is our only active carrier but labels are still printing USPS

When we set up our accont we selected USPS but now have switched to UPS. The tracking is still going out with USPS and it says that the carrier is USPS. How do I fix this?

Yesterday by Jeff C
Curious on Countries

Anyone explain to me that in the drop down menu on the countries within the 'Countries' option Czech Republic & Russia are lists as 4 most popular at the top before all others?

Yesterday by stevectaylor
SunFrog and RedBubble on Shopify

Hello all, I currently have SunFrog and RedBubble stores which are doing alright. The SunFrog shop was helped a lot when I put together a blog, but that's not really the best way to make conversions outside of your group of friends. Is there a SunFrog and/or RedBubble equivalent I should look at using? I usually sell a lot of t-shirts and stickers. While SunFrog does have an app, they do not...

Yesterday by Kerstin K.
Customer entered billing information being overwritten HELP!

Has anyone else had customers complain that their billing information has been overwritten with the shipping information. I have a feeling it has something to do with PayPal payments being enabled but I am not 100% sure. Does anyone have a solution for this?

Yesterday by Dave E
Position of Thumbnail Images

Hello, I am working in the Venture theme and cannot figure out how to change the positiion of the gallery of images. The theme has it built in so the images position on the left of the main image, but I would like them to be below the main image. Please let me know if there is a solution to this. Thanks so much, Sam

Yesterday by Brian M
Scammed by a Dead Guy!

I’ve come to learn recently that I’m never more vulnerable than when I’m trying to sell something. I put my heart and sole into my business. As a solo-preneur (I hate that term, but it’s probably the closest thing to what I am), efficiency is everything if you want to have any time at all with your family. Developing the best apparel possible, for the consumer, the manufacturer, the planet a...

Yesterday by Ricky