Title Replies Last Post
Merge two customer accounts into one g16

I have a customer who placed an order using email A, and then another order using email B. Now she has two different customer accounts. She's contacted us asking if we can merge the account from email B into email A, that way she can see all her order history and reward points all in one place. How do I go about doing this?  

Yesterday by HunkyBill
Feature Requests: How do I make them?

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member at support@shopify.com. While we make our changes, this makes sure that we definitely read your requests and are able ...

Yesterday by BigAyd
Shopify now has SSL!

Hey everyone! As of February 1st, Shopify is adding the option to encrypt your custom domains with SSL, right from the very first page. We wrote a blog about it! We’ve always had SSL in the checkout but more recently there has been a demand to switch over to entirely encrypted sites, not just for customer peace-of-mind, but also to keep up with changes being made by search engines to put ...

Jun 15 2016 by Shannon Roper
Reporting Bugs

If you run into a bug with the system, please contact Shopify Support. They are staffed 24/7 and will be able to escalate issues to the proper team. We continue to invite you to provide your insights and feedback on how we can improve Shopify in this forum. We listen to all of your feedback, even if we can't implement every suggestion. This forum is also a great place for you and fellow storeow...

Sep 4 2013 by Jonathan Snook
How many products and how much data can a shopify site really handle?

I tried posting this in a different subforum a few days ago with no responses. Subjects says it all.  5 digit answers don't come close to my needs, and I'm being advised to go to another platform. One of the primary issues is that 3 option values are simply not enough to deal with the amount of information needed to describe my products. I'm being advised that this platform is simply not ...

Today by HunkyBill
How to add slideshow onto a page, using Brooklyn theme

Hi there, I am trying to add the correct code to have a slideshow appear below some text in one of my pages on the Brooklyn Theme. I have already downloaded the theme and added the 7 images to the assets folder that I want to appear in the slide show. I was working off this code below, just not sure where to enter it or if I had the code correct in the first place... {% if page.handle == ...

Yesterday by Rhys Clareburt
Looking for a Shopify theme with one step 'add to cart' design.

We are heavily invested in Shopify - e-commerce, POS, payments, mobile etc. www.cartolina.com We need a new wholesale site. As a wholesale seller, and also a retail buyer, I know how frustrating it is to order multiple items from a website that has a 2 or 3 step 'add to cart' system (and then have to return all the way back to the collection page to start ordering the next item.) It takes ...

Yesterday by Cartolina
How can I change the social media icon?

Hi There, How can I have a custom icon for my social media?I'm using Venture theme. I can see youtube icon in Snippest here the code: icon-youtube.liquid <svg aria-hidden="true" focusable="false" role="presentation" viewBox="0 0 33 32" class="icon icon-youtube"><path fill="#444" d="M-.314 25.286q0 1.97 1.3 3.347t3.162 1.378H28.06q1.865 0 3.164-1.377t1.3-3.347V6.256q0-1.97-1...

Yesterday by BigAyd
Splitting an Order into multiple shipments

I have an Order that was already placed.  There are two items in the order. I provided the Tracking Number and now it says both items have shipped which is incorrect, only one did.  Now the Order is "Fulfilled"..  In reality its only partially fullfilled. How do i enter the SECOND tracking number and have that email notification send to the customer? Thanks, matt  

Yesterday by Yasmin M.
Linking a Menu to many collections

On the navigation i would like to link one menu item to point a say 10 different collections, how do i do that?

Yesterday by Gao
How can I create a drop down text in my page?

Hi Shopify, Please visit this page at :http://www.deathwishcoffee.com/pages/faq when you click on any option a drop menu text appears and when you click it again it will disappear.How can I have it the same on my page.Actually I'm gonna make a FAQ using these options.   Thank you for your kind feedback

Yesterday by Max
Loyalty discount

I have looked through the help section on discounts, but can't see the option I am looking for. Is it possible to automatically generate a loyalty coupon when a customer places an oder, which gives them a % off their next order for a specified period of time? eg, I want to give 10% off the next order made within 60 days of the original order. Can I automate this process, or will I need...

Yesterday by Doug Steimel
Free gift on first order

Dear Shopify Team, Kindly I need to know if there is a way or an app to offer the user a free gift after first registration and creating his first order. I have found many apps that do a free gift but none of them has a condition to offer a free gift upon first order. Thank you in advance,

Yesterday by Doug Steimel
Save Contact form data on shopify admin panel.......

How can i save contact form submitted data on shopify admin panel...???

Aug 27 2016 by Stephanie R
Sale item has strange extra NOW.

Hello,  I have a shop site: https://www.tenderessence.com and just added a sale item (it's top of the main page, 8 set of essential oils ) But it reads NOW NOW, it has a double NOW word on it, I can't find out why this occurs on sale items? How do you remove this extra word, please? All help appreciated,  Best regards, Adele

Aug 27 2016 by Essential Oils UK
Notification of changes/updates to Shopify WITHOUT getting spammed by bl...

Shopify seems to love making changes wihtout letting anyone know- the recent change to the contact form styling, the egregious mess that was the notifications change, etc. Then there are the things we kinda get told about, by way of the dashboard cards which may or may not show up within a reasonable timeline of changes. Is there a way to get notification of these changes/updates? I was at o...

Aug 27 2016 by BigAyd
SSL Certificates and Domain Problems

SSL Certificates and Godaddy Domain Problems Hello, Yesterday I got the notice that I could add SSL to my website. I went into the Domains page and saw that it said my Default Shopify domain was "OK" and then I saw the 2 versions of my Godaddy purchased domain with and without the www extensions next to them saying "OK"in green and then next to is "SSL UNAVAILABLE". I clicked to activate ...

Aug 27 2016 by Nicholas Hamilton
Creating fields on order history

I would like to create a few blank fields to cut and paste a link to files available on Dropbox on the order history. So after the order is placed I would like to be able to provide links to a file that is related to the order (proof of record) and they are very large. Anyone have any ideas if this is possible?

Aug 27 2016 by Barry Voltz
Facebook did not approve

Hello,  Waited ages for facebook to approve our listings on our facebook page: https://www.facebook.com/TenderEssence/ They have messaged to say not approved with no reason why? We sell Essential oils, nothing illicit. The listings all show for me, but not publicly until we are approved, but not sure why? Any help or anyone know a facebook admin person to help us? Thanks, Adele

Aug 26 2016 by Essential Oils UK
Why does shopify not check if the email owner is the actual owner?

Whenever a user registers an account using the registration page, it immediately adds the account to the site as a customer. If I enter the email id of Barack Obama, it assumes I am the rightful owner of the barack obama email id and sends him a "welcome message". Is this behaviour normal? Does shopify not check if the account entered is actually the account of the user who is trying to signup?

May 2 2016 by SmartCookie