Title Replies Last Post
Feature Requests: How do I make them?

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member at support@shopify.com. While we make our changes, this makes sure that we definitely read your requests and are able ...

Jul 13 2016 by Alex Rodriguez
Shopify now has SSL!

Hey everyone! As of February 1st, Shopify is adding the option to encrypt your custom domains with SSL, right from the very first page. We wrote a blog about it! We’ve always had SSL in the checkout but more recently there has been a demand to switch over to entirely encrypted sites, not just for customer peace-of-mind, but also to keep up with changes being made by search engines to put ...

Jun 15 2016 by Shannon Roper
Reporting Bugs

If you run into a bug with the system, please contact Shopify Support. They are staffed 24/7 and will be able to escalate issues to the proper team. We continue to invite you to provide your insights and feedback on how we can improve Shopify in this forum. We listen to all of your feedback, even if we can't implement every suggestion. This forum is also a great place for you and fellow storeow...

Sep 4 2013 by Jonathan Snook
Shipping Address overwrites Billing Address when Paying via Paypal

We have been live with Shopify for a couple of weeks and have encountered a problem where the Billing Address is over-written with the Shipping Address if the customer pays via Paypal. If they select the CHECK OUT WITH PAYPAL button from the Customer Information page (or View Cart) then a different billing address can be set on the order before it comes through to us (although the clumsiness...

Today by Rachel Rice
Lets here some actual stories of your store

Hi , I plan on fully launching my store August 1st. Just looking to hear some stories about your own personal expeirence. Are you failing ? successful ?. Drop some comments below of your progress.

Yesterday by Major10314
really need help with csv files!!!!!! im loosing hope!!!

Hello you've probably heard this a million times but im trying to import a file i exported before messing with my product line with a new csv file, I exported 84 product lines from shopify with products i was happy with before i did this just in case i lost them all. well I did !!! now when i import the original export file i created,   only 8 of the 84 products are importing again can an...

Jun 28 2016 by Shay
How to add..."Order in the next ??? and it will ship today" on product p...

Is there an app that will do this? I want to display text on my product pages to encourage buyers to place an order before our shipping deadline each day. It should allow me to specify times and days of the week and then display that info on the page: Example: Order in the next 3 hours and 23 minutes and it will ship today   It should display at week days only and the deadline shoul...

Yesterday by Paul B
Order Tags

Hi Everybody,Last week, we released a new feature: Order Tags. Order tags are a great way to categorize and find orders.For example, if you have a stage between capturing payment and fulfilling an order where you need to indicate that items are packed and ready to go, you can tag orders with a "Packed" tag. Then filter orders in the Orders list view for all open orders with the "Packed" tag. Yo...

Yesterday by Schui Baumann
BRAND missing in Google shopping

Hi all, Am using the shopify Google shopping app to feed my products to the merchant centre and have hit a few problems.   No 1 on the list is that the brand field is empty on 75% of my products in merchant centre even though the vendor field is correctly filled in for all on shopify.  I have warnings for all my products re variant colour, but I have seperate listings for the rare occa...

Yesterday by Nicole Scalamandre
Error found in CSV Header

Can anyone take a quick look at my import file? I have started putting together a CSV to import customers but I get this error. I downloaded the file from shopify, filled it in and tried to upload it but now it wont import? Cheers, Grant

Yesterday by Grant Wesgate
HELP!!! I need a Multi-Channel/Multi-Warehouse Inventory Management Syst...

We have 6 brick and mortar locations and an online store. We've just centralized everything to Shopify and Shopify POS. Which is GREAT!  I love Shopify! But... I cannot manage multiple location inventories through Shopify. I need an inventory management app that will sync with my Shopify Online Store and Shopify POS and track/update inventory quantities. It would also need to allow me to vie...

Yesterday by Bradley Markham
Automatically remove customer tag after x days

Hello, Is it possible to automatically remove a specific customer tag after x days? For example: you register on a custom customer registration page that automatically adds a particular tag to your account. Goal: after x days, that tag is automatically removed to prevent further access to a protected page. Any suggestions are much appreciated thx in advance.

Yesterday by Sébastien Gens
Birmingham, UK Meet up! - Aug 2016

Hi everyone, We'll be having Birmingmam's first ever Shopify meetup on Thursday 11 Aug 2016. Full details here. Hope to see those of you in the area there! Richard Shopifybuilder

Yesterday by Shopifybuilder2016
Customized site using shopify

Hi there,   We want to create a website similar to www.blindstogo.com which offers customer to order blinds online and this will be a made to order product. So the site will be having a product customizer page like height, width and colour of the product will be selected by user on the go.   I need to know whether we can use Shopify store buy button SDK for this. If yes, then could ...

Yesterday by Umair Ahmed
How to change the default view (List or Tile/Grid) when looking at products

Hello, I have been doing some searching but I have yet to find any articles on how to do this so im hoping someone around here may already know. I would like to make it so the default view on my products is the list view and not the tile view. The List view displays much more information about the product and I know customers will want to see this info without having to click on every part. ...

Yesterday by Vinay P
Help. site down

My site has been down on and off for 48 hours. I have contacted support but no reply   

Yesterday by angela Turner
Bulk Price Change

I'm trying to do a bulk price change on a number of products. I could have sworn there was a 'change price' option under 'Bulk Actons' when selecting multiple products. Am I just imagining this or has Shopify removed this option?

Yesterday by Connor M
Help with segmentation within MailChimp?

Anyone know of a service that can help integrate our Shopify website with Mailchimp segmentation?  We need some help getting all of our email segmentation set up and would love to outsource this if possible. Any ideas on services that offer this?  thanks in advance!

Yesterday by Rock Paper Copy
Joining mailing list leads to error

Hi there,  I am having some difficulty with my website. I am using the fashionopolism v4-1 template. At the bottom of the website, (just above footer), it has a bar that says sign up for email updates. This then has an entry bar to type your email, followed up a join button. However, when you enter an email address and click join, it leads to an error page. How do I change this to redirect t...

Jul 25 2016 by Pagara London
Analytics - conversions attributed to wrong source

Hi guys, There have been a ton of threads already about this issue, I've managed to remove some of the issues I've had with tracking shopify already but still stuck with the following issue: Analytics sees a lot of the traffic/conversions coming in as direct traffic. Not on the root domain but on the following pages: /checkout/contact_information /checkout/thank_you /cart /checkout/...

Jul 25 2016 by Capital