Title Replies Last Post
Feature Requests: How do I make them?

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member at support@shopify.com. While we make our changes, this makes sure that we definitely read your requests and are able ...

Apr 23 2017 by Lothar Bongartz
Shopify now has SSL!

Hey everyone! As of February 1st, Shopify is adding the option to encrypt your custom domains with SSL, right from the very first page. We wrote a blog about it! We’ve always had SSL in the checkout but more recently there has been a demand to switch over to entirely encrypted sites, not just for customer peace-of-mind, but also to keep up with changes being made by search engines to put ...

Feb 17 2017 by Shane
Reporting Bugs

If you run into a bug with the system, please contact Shopify Support. They are staffed 24/7 and will be able to escalate issues to the proper team. We continue to invite you to provide your insights and feedback on how we can improve Shopify in this forum. We listen to all of your feedback, even if we can't implement every suggestion. This forum is also a great place for you and fellow storeow...

Sep 4 2013 by Jonathan Snook
Pseudo Pharmaceuticals Payment Gateways

So I recently developed and launched a store for my client that is selling fitness supplements. Selling things like Whey Protein Isolate, L-­Glutamine, Creatine, Casein Protein, Maltodextrin, ect... They wanted to setup an in-store shop first. So we ordered the shopify POS and got setup on that. They launched last Saturday and the grand opening went really well, ribbon cutting and all. My...

Today by K
AED ( UAE) Currency showing not supported by Google Shopping app.

Hi, Just try to install the google shopping app from app store showing an error AED not supported. I saw https://ecommerce.shopify.com/c/shopify-discussion/t/google-shopping-app-by-shopify-does-not-support-inr-159504 Where shopify emplyees did amazing job and informed the user that support has been added. Now i will apprecite if you can add AED supported in Google shopping App

Today by Kevin
how to show custom variants

hi i'm create custom varient using namespace = c_f and key = [v]test [v]test it creates custom varient, i'm try to get this in frontend, but it not shows the values, please help me how can i get these dynamic values.

Today by paradise
Can you save multiple carts in Shopify?

I have a client request to create an online store for their bricks and mortar business. One major feature that they need is the ability for a customer to save their cart to retrieve later, but also save multiple carts. For example, if a customer is pricing up different jobs by adding a list of components into a cart, they want to be able to save that to come back to later. Is this possible w...

Today by Jason
Shipment Delivered by missing

I have shipped an order to a customer and it was delivered (according to tracking number) Courier left package on door step and it sounds like someone stole it. customer never received it. No value was set during shipping so no claim can be recovered. Order is worth $300 How would you handle this situation? A) Refund B) Send replacement parts C) Do nothing, its a customer &...

Today by Adam Filipowicz
Deleting files

Hello, We need to put datasheets & manuals at every product page.  The way I'm doing this now is by uploading a pdf file in Settings/Files & copy the URL. Then in my product page I'm putting "Datasheet" and using the 'Edit link' buton. In the edit link buton I paste the URL in the 'Link to' field.  My questions are: 1. We have over 500 products, which are going to need diffe...

Today by Tisha
How to assign shipping/delivery times to individual products?

Hello!   I am currently working on launching a dropshopping business. The different websites I get the dropshipped products from have big variance in the average delivery time.   Some of my products might take less than a week to all regions. Others might take 2 weeks to e.g. the states but 3-6 weeks to west europe. If the customer does not have 100% transparency regarding the estim...

Today by Stephen B.
Tutorial: How to add view all products button to Minimal Theme

Not sure if this is the right place to post this, but I just wanted to make a quick and easy tutorial to add a View all products button to the Minimal theme. I have realized a lot of people ask this, and I realized its really simple so here it is.  Step 1: go to your minimal theme and go to edit code   I'm showing you how to add the button at the bottom of the page after your featured ...

Today by Leena
The link to reset your password is no longer valid.

I can't log in so I tried to reset but there appears "The link to reset password is no longer valid"

Apr 23 2017 by Kris
Looking for Point Rewards System that is customizable

I am only just starting my business so I'm looking for something that allows me to use it free while I'm still growing and finding customers. But I want to be able to give my members the options to exchange their points for items, like tickets. I don't want to have to track how many tickets they've purchased with points so I'd like the reward system to do this for me. Is there anything out ther...

Today by William from S Loyalty
Mass Discount Disabling

Hello,  If I can generate a list of referral codes that need to be disabled through a data sync tool like Jitterbit, can I push those codes into Shopify for auto-disabling? We have strict rules with our referral program and want to make sure that our customers are unable to access a code they should not have access to in real time.  Thanks! Zulay

Yesterday by Zulay Olivo
Webhook Validation

Hi, I have written script at my end to validate webhook. As per the Webhook scpecification from Shopify, Shared key and HTTP post request body should be used to generate HMAC address and it should match with incoming HMAC in request for verification. In HTTP request I am receving 16 key value pair . 1. I was thinking if i need to pass all 16 key value as request body to script or only few of...

Yesterday by Pooja Rai
Using Debit Card in shopify account settings

Hello,   I am from India and I have a Platinum International Debit Card (VISA). I am able to use my card on PayPal and on almost all international sites to make transactions. I am not able to add the card in /admin/settings/account Would I need credit card ONLY? Is there any other alternative? Can I make payment by PayPal or any other option to upgrade plan?   Thank you in ...

Yesterday by Daryoush Shabahang
Specify shipping date and country for Google Trusted Stores

I'm trying to set up a store for Google Trusted Stores but I'm having trouble generating a shipping date and shipping address. For shipping adddress I'm using: <span id="gts-o-shipping-total">{{ order.shipping_address }}</span> but I receive the following output: <span id="gts-o-country">AddressDrop</span> I’ll need to give GTS a 2 letter country code rath...

Yesterday by timd
When will Shopify build full box dimension capability into the site?

I am in the final stages of setting up our website. I recently discovered that Shopify does not have integrated shipping box dimension per product/variant capability. Only one default box size can be used. I have searched the forums and found many others complaining about the fact that this feature is lacking. I'm very surprised given the fact most carriers require dimensions in order to calcul...

Yesterday by Aaron B
Collect in Person feature

Hello Does anyone know how I add the option for a customer to collect in person for £0 charge?  I have seen it before but cannot find the right place as not on my shipping page!   Thanks  

Yesterday by Daryoush Shabahang
Urls changes

Hi guys I have a question. I would like to change the way shopify dispay my urls  example: that's one of my url product   https://www.hely-shop.co.uk/collections/best-selling-products/products/align-t-rex-700x-dominator-super-combo-rh70e23xt but I would like shopify to display like this https://www.hely-shop.co.uk/align-t-rex-700x-dominator-super-combo-rh70e23xt   I have been fol...

Yesterday by Daryoush Shabahang