Title Replies Last Post
Feature Requests: How do I make them?

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member at support@shopify.com. While we make our changes, this makes sure that we definitely read your requests and are able ...

Jul 7 2018 by Ricardo Alves
Reporting Bugs

If you run into a bug with the system, please contact Shopify Support. They are staffed 24/7 and will be able to escalate issues to the proper team. We continue to invite you to provide your insights and feedback on how we can improve Shopify in this forum. We listen to all of your feedback, even if we can't implement every suggestion. This forum is also a great place for you and fellow storeow...

Sep 4 2013 by Jonathan Snook
How to handle SO MANY orders everyday

Hey, this question is the biggest question in my life, what do you do if you get 250 orders a day? Im just curious? Its impossible to fullfill them one by one, and also, how do you automate this in a way where it doesnt fullfill risk orders? How do you automate it in a way where it will always provide emails to customers detailing their tracking number and order number? Pleasee answeerrrr   ...

Today by Animationix
Size and Color filter

Hello! Is it really true that this (seamingly simple, and very important) feature is NOT a part of Shopify as a basic part of the build? - and that the only two options i can find is either rubbish (https://apps.shopify.com/collection-filter) or wildly expensive (https://apps.shopify.com/smart-product-filter) I would very much like to file a request for Size and color filter. - Jesper

Today by Pooperpotamus
Print Gift Card Message With Order Printer

Hey guys, I want to be able to print gift card messages using the Shopify Order Printer app. Here's what I'm essentially trying to achieve: Use value entered in the Shopify order "note" field Display a logo and border around the message Use the Google font "Crafty Girls" Have everything centred in the middle of the paper when printed Print onto A6 card stock From other discus...

Today by Shane Black
Website backups

Hi,   I have the following questions: -Are there automated backups being taken of the website? -How can I manually take backups of the website? Can I restore to one of those backups if I messed up my customisations? -Is there a way where I can do my customisations to a demo/testing site under my domain, and when I am finally happy with the result I can just apply all my customisa...

Today by Maris
Undefined Item(s)

Just about to laucnch store.  One issue I have on products is when i ask shopify to manage inventory every product under Availablity comes up as Undefined item(s) when I ask shopify NOT to manage inventory my products then show as Available. Surely this should be the other way around? Help !!  

Today by Tony
Waterfall GET Shop URL Time Vary

Hello, I need some clarifiation regarding this waterfall generate by GTMetrix report. I run 5 sites including my shop through GTMetrix, and from what I can see, the first request is vary between these shops. Some are longer, some are shorter. I thought it's because of the file size, but some of the shops got smaller size than my shop but still the request end longer. Those shops are https://...

Today by r1nk
The ADD TO CART Button only half appears

Hi guys, I've set up my website and everything is coming along very nicely. However on the desktop version of my website, all the "Add to Cart" buttons are only half appearing on a webpage, see below: https://imgur.com/a/XbUtINh What can I do to rectify this odd issue/bug so that the whole button appears? Many thanks

Today by George
Keep getting an error when connecting Google Shopping

I'm trying to configure google shopping and when I set up the account I get the following error. I've taken a look at my shipping setting and can't see any issues. Please help. Shipping settings Google requires shipping settings for certain countries. We’ll import them from your current Shopify store settings. Shipping rates are required for Australia. We located your Shopify store ...

Today by Jade
Delete products are still showing in product pages on the site

Hi,   I have previously installed 3 review apps: 'Product Reviews', 'Loox' and Ali Reviews. I have then uninstalled both Product Reviews and Loox. However, in one of my pages I can see three review boxes from all the the three apps. I only want one (Ali Reviews). Can you please help me to remove the unwanted review boxes from my pages. Thanks.

Today by Sherif Hafez
How to avoid abandon cart email from going to spam?

Can we avoid our abadoned cart emails to go to spam? I want it in the primary inboxes for people Anyone know the fix?

Today by Jade
Recart trial period ended in 1 day!

Hi,   I installed recart yesterday from their site (https://apps.shopify.com/recart?page=3#reviews). It says on their website 28 days free trial. Today, I received an email saying I have been charged $29 ! Can you please check the problem and help me get a refund. Thanks.

Yesterday by Sherif Hafez
What are Sales by Social Source?

Fairly new to Shopify and understanding its analytics. I just noticed that we are getting "Sales by Social Source" from Instagram. I do our social media marketing and have not run any sponsored ads on Instagram. Are the sales an organic result of people who simply click on our website in our Instagram bio? Would be awesome if that's the case!   

Yesterday by Rebecca Gardon
How well I can Promote My Customized Gift Shop

I was a new to online selling plat form, can you please visit my site and tell me the improvements I need to improve traffic and sales?

Yesterday by Max
Change price of an order

Hi, I'm new to Shopify and am going to use it to set up the ecom side for my brick/mortar store, but first I need to use it to streamline my existing Amazon business. I have it connected to my Amazon Seller store and am seeing orders come through. Question is: Is it possible to change the price of an order in Shopify after it has been placed? Reason: I have Shopify automatically syn...

Yesterday by Lauren @WigsForPigs
Current Volusion customer with some questions about Shopify

Hi everyone.  I've been doing ecommerce for about 14 years now.  Started off with a simple website with paypal buttons, then xcart, now Volusion.  I'm debating switching over to Shopify and have some questions. 1) In modern times companies show us pricing, but then tack on fees everywhere to increase what we really pay out the door each month.  Volusion credit card processing fees tack on to...

Yesterday by Lauren @WigsForPigs
Ahead of Shark Tank: Performance Test Returns 400 errors

Hi everyone! Our fashion brand be on German Shark Tank in about 3 weeks.  That's why recently I ran a performance / load test with loader.io on our website. The result is frightening & confusing. Please find a screenshot here:  https://ibb.co/igacoK   Why do we receive all those 400 errors after just a few thousand requests at the same time? Does Shopify somehow protect itself ...

Yesterday by Jonas Detlefsen
I am done with Shopify & their HORRIBLE Customer Support.

Hello All, I am going to make this short. Shopify has shut down 2 of my stores consecutively. I started building my first one, added products, customized it fully - The next day to my surprise, it's shut down. No email from them. I live chat with them which just led to Shopify sending me an email and saying my business is high risk, the same Copy/Paste BS. 1 day later, I decided to give it a...

Yesterday by Tina
Remove Strikethrough from original price on product page when red 'compa...

I would like to remove the strikethrough from the original price on the product page Brooklyn Theme. The strikethrough appears when the compared at discounted price is showing.  However I would like the original price to remain valid as I will be editing it to convey a 50% downpayment process.  So it will end up like:   $100  Total Price   (with no strikethrough) $50   Only 50% deposit...

Yesterday by Tom van der Lee