Title Replies Last Post
Feature Requests: How do I make them?

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member at support@shopify.com. While we make our changes, this makes sure that we definitely read your requests and are able ...

Apr 23 2017 by Lothar Bongartz
Shopify now has SSL!

Hey everyone! As of February 1st, Shopify is adding the option to encrypt your custom domains with SSL, right from the very first page. We wrote a blog about it! We’ve always had SSL in the checkout but more recently there has been a demand to switch over to entirely encrypted sites, not just for customer peace-of-mind, but also to keep up with changes being made by search engines to put ...

Feb 17 2017 by Shane
Reporting Bugs

If you run into a bug with the system, please contact Shopify Support. They are staffed 24/7 and will be able to escalate issues to the proper team. We continue to invite you to provide your insights and feedback on how we can improve Shopify in this forum. We listen to all of your feedback, even if we can't implement every suggestion. This forum is also a great place for you and fellow storeow...

Sep 4 2013 by Jonathan Snook
Crawling Shopify stores returns HTTP error 430

Hi,  We do crawl some of Shopify stores (with owners consent) for our business. Recently we noticed that crawling those stores returning HTTP error 430. I wonder if Shopify have started actively blocking crawling attempts. 

Today by Janak
Google Product Category

Is there any way to bulk-edit items' Google Product Category?  Right now it appears that the only way to set the Google Product Category is to edit each item individually, and the Google Shopping app is extremely slow to load the category options.  The page loads pretty quickly but the category options take another full minute or more to load.  

Today by Charles
Bulk Image Linking in CSV (Very Specific Question)

Hi, My name is Rich, I've been learning the ins and outs of Shopify for a while after switching over from freewebstore.org. I've searched the forums and found thousands of posts and replies regarding bulk image uploading. Some are very silly questions which can be easily googled, however I can't seem to find a definitive answer to my question. The bulk upload part: Easy. There's tonnes of...

Today by yesiamrich
Language Translations for Buy Button / Buy SDK

Hello. I have a website with multiple languages and I embed the product to my website using Buy Button. I am curious to know if is it possible to translate my products and the checkout page with multiple languages? Is this do-able with some Javascript? Or I need any plugins? It seems that I cannot find one for my case, as they are mostly for translating themes. It would be good if t...

Today by InfoWholesaler
Variant Images have stopped working

Hi there,  My variant images on my shop aren't working anymore. When the thumbnail image is click it isnt being loaded into the larger container. I have attemted to fix it with the following:  https://help.shopify.com/themes/customization/products/select-variants-by-clicking-images   I pasted all the code into the relevant files and it only half fixed the issue. The price now updates w...

Today by omar
Changing Default Currency - Australia

Hi All, I recognise this is a query that has been posed before in terms of how to change the default currency of a Shopify store. Whilst I am located in Australia and my bank account is also located in Australia, I would like for all my prices to be in US Dollars regardless of the location of the customer. I am investigating alternative payment gateway/merchant account providers in Austra...

Today by Isaac Honor
Debut Theme (Sectioned) - Excluding Collections from Collection Page

Hi There. I've been looking to exclude a collection from showing on the main collections page, and had been expecting to find and do some something like: {% for collection in collections%} {% unless collection.handle == 'frontpage' %} {% endunless %} {% endfor %} But have been unable to find this within any collection templates. In the collection-template.l...

Today by tim
How to display the from price only?

Hi Guys, I am using the Mr Parker theme. How do I only display the from price?   Currently the price is display for example as $17-39. I want to only display the $17. here is the link https://gilded-hound-designs.myshopify.com/collections/all   But the site is not live as yet. Any advice will help Cheers

Today by tim
Feature Request: Custom Field, per variant, to use for tracking each va...

As it is, I export my Shopify sales data (and payments) and paste them into a spreadsheet which auto generates pivot table reports in about 20 different ways (see image:  http://imgur.com/a/MPW6D).  What I would like to do is have a field, per variant, that does not display publicly but that I can use to record my cost for that variant -- and it must export with the "Total Sales" data that I ex...

Today by Clement
Problem connecting my domain

Hey everyone! I've been facing some issues regarding connecting my domain to my new shopify site. I'm getting this error when adding my domain : "A Record and CNAME entered incorrectly". Although my A record and CNAME are correct. Heres a screen shot of my cloudflare dns settings : http://prntscr.com/fb3q8z When enerting my domain, it shows this http://prntscr.com/fb3qry This ...

Yesterday by Savannah F
Creating a product with submission form for file uploads

Hi there, I have created a product submission form to allow for file uploads according with these instructions. You can find my form here. It seems to work all fine except the fact that if you press the add to bag button at the end, it doesn't do anything so you never get to purchase the product. Does anyone know what I am missing? You can see my code below: <!-- /templates/product.l...

Yesterday by Domini Hogg
Physical Gift Card Help - 4 months and no solution

Hey peeps Been at this for a long time now, and still no luck, posted on the forum previously with little responce... Client has had a Shopify store built, products are in, but can't open her online store until a solution is found, and it's been about 4 months now. Hoping someone can please help. The current gift system the client (woocommerce), the shoper can purchase a gift card, ...

Yesterday by JMDesign
Deleting Credit card option in Payment Method when using PayPal Payment...

Hello, I am creating a shopify store for my client and she wants to only use PayPal as payment method, with no credit card options displaying on the checkout page. I went to Settings/Payments and disabled Shopify Payments. Then I activated PayPal using PayPal Payments Pro. When I went and looked on the checkout page, I saw credit card as an option along with PayPal. So I went back to the ...

Yesterday by Kraken42
Background Image For Page

Hi, I uploaded a background image to my page but the image is being pushed down by the white of the menu thereby leaving a gap between the backround image and the header. How to I code the image to go all the way up to the header? 

Yesterday by Matthew Wearp
HELP! Slow minimal theme for variants and description

Hi If someone clicks on a product it looks like its loading fast as there is one picture and add to cart button showing.  However - its not listing all the variants (ie the drop down box to select colour) and the rest of the pictures for a good 30 seconds.  Same with the product description.  Its just started recently doing this and noone knows how to fix it!! an example https://www.an...

Yesterday by Kassey S.
Taxes are not adding to the total in the POS Android app/in person

This has been a very frustating problem I am having. On the website, the taxes are working just fine for checkout (in the tax settings I've unchecked "All taxes are included in my prices") but in the POS app it is not adding to the total. I sell my shirts at festivals and I need to add the tax onto the sale. In the android app, it shows: Subtotal: $40.00 HST (13%): $4.60 Total: $40.00 B...

Yesterday by Christina Muxlow
Sales Channel SDK Access

Hi there, The Sales Channel SDK is currently only available by request, apparently. Does "currently" signal any intention for it to be opened up for wider access and are there any expectations around when that might be? There's a lot of valuable functionality in there that us (and I'm certain many others) could really benefit from. Any information would be massively appreciated. Thanks...

Yesterday by Nick M