Title Replies Last Post
Feature Requests: How do I make them?

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member at support@shopify.com. While we make our changes, this makes sure that we definitely read your requests and are able ...

47
Jul 7 2018 by Ricardo Alves
Reporting Bugs

If you run into a bug with the system, please contact Shopify Support. They are staffed 24/7 and will be able to escalate issues to the proper team. We continue to invite you to provide your insights and feedback on how we can improve Shopify in this forum. We listen to all of your feedback, even if we can't implement every suggestion. This forum is also a great place for you and fellow storeow...

0
Sep 4 2013 by Jonathan Snook
Displaying single variant title

Hi all, I have multiple variants and titles on a variant "title1", "title2", "title3" . I am trying to display each title seperately in a grid as a heading. How do i output this? {{product.variants.title}} outputs all of the titles concatinated with \ Thanks for the help! Greg

1
Yesterday by DashboardQ
Variants

Currently we have a product with 3 sets of variants as follows: Color, Size, Sample. We were able to implement the drop-down no default variant selection on our site (https://docs.shopify.com/themes/customization/products/how-to-add-a-pick-an-option-to-drop-downs), but we'd like the customer to have a choice to only select a sample variant and be able to add that to cart and checkout. With o...

1
Yesterday by DashboardQ
Discount code not working in Google Chrome browser.

I've created a discount code and when I went to test it, I received the following message: "Unable to find a valid discount matching the code entered" So, I deleted the promo code and re-created it. I have tried the promo code in Firefox (desktop), IE (desktop) and Safari (iPhone X) and the promo code works fine. However, when I try to apply the promo code in Chrome, I get the message. ...

1
Yesterday by DashboardQ
PLEASE HELP! Blog "Header"

Hi All I'm really hoping someone can help solve a problem.  That is, I want to put a "intro" above my blog with some text and pictures.  I can think of two ways to do this (but don't know how to do either!): -put a permanent picture at the top of the blog -make a post "stick" to always being the first post   Can anyone help with either of those solutions, or any other way of doin...

1
Yesterday by DashboardQ
how to add sizing variant for one-off products

Hello, I mostly create one of a kind rings- a size needs to be chosen in order for me to make the sizing prior to shipping my product.  I cannot add a size variant with only one quanitity of the product. and if i choose not to use the size variant then there is no other way for customers to tell me their ring size when they purchase my product.   HELP

1
Yesterday by DashboardQ
Setting a carrier pref in label making?

When in the label making process, is there a way to set it up so it auto defaults to just one carrier? I use USPS about 95% of the time, so it would be cool to just have it default to that, since I don’t really need to see rates from other carriers, even if they're better.

1
Yesterday by DashboardQ
Two different products, same SKU. Double inventory count?

Hi guys, I have two seperate products, but due to the nature of them they need to share the same SKU. Even if I enter the same SKU for the variants on the products, the stock count number still counts them as two different stocks when I look at my inventory count. Is it possible to link the products so that it shares the same inventory count, prefferably without the use of third party app...

2
Yesterday by Pedro Marques
HELP!!! I need a Multi-Channel/Multi-Warehouse Inventory Management Syst...

We have 6 brick and mortar locations and an online store. We've just centralized everything to Shopify and Shopify POS. Which is GREAT!  I love Shopify! But... I cannot manage multiple location inventories through Shopify. I need an inventory management app that will sync with my Shopify Online Store and Shopify POS and track/update inventory quantities. It would also need to allow me to vie...

27
Yesterday by Kosmos eSync Team
PLEASE URGENT: Add To Cart Facebook Pixel Event

I know that Shopify supports nativaly the facebook pixel but in my theme (using ajax) the addtocart event it is not firing so i was advised that i would need to add it manualy. According with facebook, this is the code i need to insert in product the file. This code will fire the addtocart event, so it is working in a way. But... <button id="addToCartButton">Add to Basket</butt...

1
Yesterday by DashboardQ
Explain Vendor Fields to me

I sell vintage items, many of which have no brand, and of course I am not buying from some major supplier like Sony or something. What is the purpose of the vendor field? What is the best thing to fill in for a seller like me? Where does it show up? I've seen some posts saying it screwed up their tweets by showing up there.

2
Yesterday by Laura
Add to Cart error Cannot Find Variant

Some of my products are throwing me a "cannot find variant" error. When I check the product, there's no variants added. When I check it against a product that can be added to cart, I see no difference in the settings. Why is it doing this? This is a trial store.

0
Yesterday by Laura
Keep getting an error when connecting Google Shopping

I'm trying to configure google shopping and when I set up the account I get the following error. I've taken a look at my shipping setting and can't see any issues. Please help. Shipping settings Google requires shipping settings for certain countries. We’ll import them from your current Shopify store settings. Shipping rates are required for Australia. We located your Shopify store ...

4
Yesterday by Gopinath Pathikonda
How does epacket work?

A lot of people are saying to only choose epacket? I want to do 'WORLDWIDE SHIPPING' but some countries do not support epacket? How do I get around this? Do I always need to choose epacket for dropshipping? 

0
Yesterday by Animationix
Can I import the same item on AliExpress?

Can I import the same exact item from Ali Express? Because im thinking to have one variant for each colour on my product page instead of having one product with COLOUR CHOICES.  Is this possible? Using Oberlo

0
Yesterday by Animationix
HELP - I am trying to re add the instagram sales channel after removing ...

Hi, I had originally added the instagram sales channel and was not approved for selling on instagram. I then fixed what I think was the issue and removed the instagram channel so I could re-add it so it could be reviewed again (as there appears to be no other way to get instagram to review it again besides removing and starting again). Anyway, now that I have removed it as a sales channel I ...

2
Yesterday by Heather Okarma
Ahead of Shark Tank: Performance Test Returns 400 errors

Hi everyone! Our fashion brand be on German Shark Tank in about 3 weeks.  That's why recently I ran a performance / load test with loader.io on our website. The result is frightening & confusing. Please find a screenshot here:  https://ibb.co/igacoK   Why do we receive all those 400 errors after just a few thousand requests at the same time? Does Shopify somehow protect itself ...

3
Yesterday by Jason
Syncing inventory with Square

We use Square for POS at farmers markets, and are in the process of openeing up a Shopify Store. Is there an option (free or paid) that will allow me to sync inventory Square <-> Shopify?

8
Mar 7 2018 by Export Products
Very odd traffic to store

Greetings! Today I noticed through Google Analytics some odd traffic to my store. As of writing, 44 of 72 sessions from 18 different countries (including Uganda, Costa Rica, Maldives, Antigua & Barbuda, Israel, Iran, France, ... ) land at a page that loads as an error ( /h/888925.html ). Anyone else experiencing similar traffic? Any ideas on what is going on? TIA Eleanor

0
Aug 17 2018 by Eleanor