Title Replies Last Post
Shopify now has SSL!

Hey everyone! As of February 1st, Shopify is adding the option to encrypt your custom domains with SSL, right from the very first page. We wrote a blog about it! We’ve always had SSL in the checkout but more recently there has been a demand to switch over to entirely encrypted sites, not just for customer peace-of-mind, but also to keep up with changes being made by search engines to put ...

Feb 17 2017 by Shane
Feature Requests: How do I make them?

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member at support@shopify.com. While we make our changes, this makes sure that we definitely read your requests and are able ...

Jan 9 2017 by Rowby
Reporting Bugs

If you run into a bug with the system, please contact Shopify Support. They are staffed 24/7 and will be able to escalate issues to the proper team. We continue to invite you to provide your insights and feedback on how we can improve Shopify in this forum. We listen to all of your feedback, even if we can't implement every suggestion. This forum is also a great place for you and fellow storeow...

Sep 4 2013 by Jonathan Snook
CDN, Hows that working for you?

Here is my average loadtime on my website right now from different country's https://www.jollyshirts.com and I read that Shopify has built in CDN networking? Well how is that working for you?  These loadtimes are insanely bad. (Numbers are decimals, they're seconds). United States 3,442. Germany 5,473. Russia 9,734. Haiti 15,655. Ghana 16,326. Pakistan 21,...

Today by JollyShirts
Selling products designed by user at my site

My site is to design the jewels,rings by the user and they can sell the products in online.Is that possible to sell the designed products in shoppify. Thanks in advance ! 

Today by Aaron B
Removing Stripe has tanked my conversion rate. Any ideas why?

Hey Shopifyers. A few weeks back, I upgraded to PayPal Pro. A requirement was to remove Stripe which wasn't a problem for me. Since the removal of Stripe on the 13th my conversion rate has nosedived from 4% to around 1.50%-1.75% and I don't know why. The checkout process is exactly the same and I've spoken to Live Chat if they can see any problems. I don't use Shopify Payments but the che...

Today by Sanjay Modha
Get all collections to display in an array on a certain page - Shopify L...

I made a team page, and Im displaying all the collecptions under that team page. Right now if I do this:   <script> var categories = {{ collections | json }}; console.log(categories); </script>   It will display this:     That is all the collections on my site. I need something like that, only for my particular page.   I can get all the coll...

Today by David Trushkov
Credit Card Unable to Authorize ... on Visa ending in...

Hi, I'm register to  PayPal payments with PayPal Payments Pro (US) and im receving  a lot abandent carts from USA with this error : "Credit Card Unable to Authorize ... on Visa ending in..." the clients are tring with 2-3 credit card but getting the same error  what can i do ? im losing money !

Today by natsa
Take-aways question.

Hi there. :-) I want to create an online store that sells freshly prepared home cooked meals, that is delivered to the client's doorstep. The idea is for the user to order, and pay online, from a list of meals, that is then freshly prepared and delivered. Is it possible to have Shopify send an immediate payment notification once the user has ordered, so we know what to prepare and where t...

Today by Koreen W
Adding reviews from aliexpress

I was wondering if there is a way to add aliexpress reviews, (from products I've imported using oberlo) into my site. 

Today by David
Cart Notes

Hey Guys, I'm almost ready to launch my shopify store (moving here from squarespace) and one of these things I need is for the customer to be able to enter their wrist size in for the products I make. It looks like I can enter a custom note (cart note) on the cart page to handle this. However, in this article: https://help.shopify.com/themes/customization/cart/get-more-information-with-order...

Today by Koreen W
How do I Remove Vendor Name from Product Pages in Minimal Theme?

I have Featured Products on my home page but when you click on the image it takes you to the Product page and the Vendor's name is showing. I have unchecked the boxes in both Collections and Products but it's still there. Please help. 

Today by gorillazone
Your Shopify Payments account is on hold ?

My account had this on the homepage and now I can't recieve payments Your Shopify Payments account is on hold You are currently unable to receive payouts for orders processed through Shopify Payments

Today by Ana W
Email & Domain Question

Hello all - before anyone bites my head off - I did search and found confusing posts. We have a domain that was purchased long before we met up with Shopify. We have a live shopify store (as you can see) wordfun.myshopify.com We have been using our email account for the domain to contact/reply/market with people. We want to use our real domain not storename.myshopify.com. More profe...

Today by Advaith Jagathesan
How to remove estimated delivery times from checkout on carrier calculat...

The customer is shown an 'estimated delivery time' at check out. We want to remove these because they are not accurate and set an incorrect expectation. These are carrier returned rates from FedEx, USPS.  How can we move the delivery estimate?

Today by Tom Brown
Blog article isn't visible when you go to "Blog" page

Articles I have read on the forum all say "outdated" at the top, and don't seem to apply, and I'd really like to figure this out. When I click on "Blog" in my menu, it takes me to my Blog, but the article isn't visible. A summary version of it shows in the footer, but I want the actual article to show on the Blog page.  It SHOULD, right?  I'm used to Wordpress... and Shopify is new for me. ...

Today by Advaith Jagathesan
Billed repeatedly for app that we did not have access to. Shopify will n...

We were billed $29.99/month for a subscription we did not make to an app that we did not have access to. This app had a 30 day free trial. We received an email after 30 days that our account had expired and we would need to subscribe in order to keep using the app. We didn't. We did an audit of the store for 2016 and discovered we were being billed 29.99 month for the app. I reached out to t...

Yesterday by Michael
Adding additional price with cart attribute

Hello everyone. I am about to launch my rental service on Shopify and still setting the last few things up before activating. I don't know if this is the right place to post for this advice. The thing is people add what they want to rent and has a daily cost, but at the cart they should be able to say if they wish to rent it more days and if they do they get a discount for each day. So if th...

Yesterday by Gavin from Zetya (BBG)
Product Import CSV fields

Does anyone know if there's a field in the CSV import that allows me to set the different visibility of a product?  ie I have both online and facebook as channels and when I import it only marks Online and not facebook. Many thanks Paul

Yesterday by Martha
Any news on the Online Store Editor?

At Unite 2016, Shopify announced the Online Store Editor. The website page said it was coming Fall 2016. Then, the rest of the year, it was not updated (even in winter). At the end of the year, though, they took the page down.   What is the current status on the Online Store Editor?

Yesterday by Advaith Jagathesan