Title Replies Last Post
Feature Requests: How do I make them?

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member at support@shopify.com. While we make our changes, this makes sure that we definitely read your requests and are able ...

Mar 22 2017 by Banana07
Shopify now has SSL!

Hey everyone! As of February 1st, Shopify is adding the option to encrypt your custom domains with SSL, right from the very first page. We wrote a blog about it! We’ve always had SSL in the checkout but more recently there has been a demand to switch over to entirely encrypted sites, not just for customer peace-of-mind, but also to keep up with changes being made by search engines to put ...

Feb 17 2017 by Shane
Reporting Bugs

If you run into a bug with the system, please contact Shopify Support. They are staffed 24/7 and will be able to escalate issues to the proper team. We continue to invite you to provide your insights and feedback on how we can improve Shopify in this forum. We listen to all of your feedback, even if we can't implement every suggestion. This forum is also a great place for you and fellow storeow...

Sep 4 2013 by Jonathan Snook

Hi, Is there a way to show specify the link preview images (og:image) that will be generated (in Facebook) if I share different website linkls? For example, if I send the link https://www.glutax.com.ph the image preview will that should show is https://cdn.shopify.com/s/files/1/1593/0523/files/New_Glutax_Ad.png?15379481346853790320  and if I send the link https://www.glutax.com.ph/2000GS,...

Today by Catherine Jaime
IE not allowing customers to buy

Hello, A few customers have reported that in Internet Explorer (specifically version 10, but could be others) that; when they click 'add to basket' the cart appears but shows as "your cart is currently empty". Image attached below, but I also see that it is displaying the layout incorrectly (text over items). I have the dreaded feeling that we have many silent frustrated and lost cust...

Today by Essential Oils UK
The review stars are not getting highlighting when a review has been placed

Hi, I recently instaleld the "Product Reviews" addon and have done a few test reviews. It works great. However the star rating icons near the "Add to Cart" button still show as no stars have been highlighted.     How to resolve this? Thanks! Krishna

Today by Webbie Ninjas
Hreflang tags

Hi, Bit lost while implementing Herflang tags and will appreciate any help in this regard! We have website for the India market (www.lai-designs.com) and we are duplicating it for our US customers (www.lai-usa.com). (1) Where exactly do I need to insert the hreflang tags? A Shopify blog article says"Hreflang is a tag you can add to each page on your respective websites (add it to th...

Today by Jodi Markham
How to remove the "Hurry, there are only 0 item(s) left!" message and re...

Hi. I want to remove the "Hurry, there are only 0 item(s) left!" message and remove the empty space. I actually know how to remove this line by code, I am removing this message using this in the styles.liquid.css file: .product_message_alarm { display: none; } But unfortunately there is that horizontal line below it that doesn't go away. This is what I have now: This i...

Today by Krishna
Google says "Sitemap contains urls which are blocked by robots.txt" ???

I just ran a sitemap test on my new shopify store at www.vintagerstraps.com and google says I have 3 urls which are blocked by robots.txt. How do I correct this?  See below for screencap of the problem URLs, thanks for any help!

Today by MD
Dealing with duplicate wholesale content and SEO

I am setting up a new store and it will be selling the same products retail and wholesale. This was done so I can use one store to sell both products with the great Locksmith app. To do this I have a retail and wholesale version of same product, but tag the wholesale  one with a 'wholesale' tag and then create a separate wholesale collection. Everything works great, but now I'm worried about du...

Today by Paisley Parker
How to remove the "Ships From" field and edit the colors drop down menu

Hi, I'd like to do two things: 1)  In the color drop down box, I want to remove the word "COLOR" from all of the color dropdown items 2) I want to remove the "Ships From" label and the dropdown box that has the value of 'China' Thank you so much!!      

Yesterday by Krishna
auto export of orders on a schedule

Is there a way to do that? I only see how to do it on demand, when logged into the admin. I need to set up an FTP export or something so I can get these orders imported directly into my order management system without manually doing it. I already have that set up for our Amazon store, so I'm able to figure it out on this end. I just need to know how to get Shopify set up that way.

Yesterday by Bobby Beaulieu
Uploading customer and order data at line item level from Magento store

Hello, We have a data extract from Magento in a CSV file.  Is there a way to upload the file so that customers can see their history from Magento in their account? Thanks, Michelle

Yesterday by Michelle Teillon
Problem with collections

Hi we currently use a 3rd party website to manage our inventory and we have been importing orders managing stock from this website (storefeeder.com).  We are now trying to push products to the website however we have hit a problem where shopify does not allow you to import all collections and storefeeder can only see collection type custom.   Is there anyway to make collections custom or i...

Yesterday by Brandon@Shopify
Hiding unavailable products/ while simultaneously graying out sold out p...

Hello, I have been having major trouble getting these two to work at the same time. We would like it so that unavailable variants are hidden so customers can not select options that we do not make. But also when a product is sold out, have it remain visible but become grayed out to indicate its sold out.   I have previously installed the 'Linked Options' snippit, as well as the '...

Yesterday by Brandon@Shopify
Color changes + underline

Hello! Is it possible to make them catégories in my menu underlined + colored with red? pls ? ( FACE MAKEUP / EYE MAKEUP / LIP MAKEUP / MAKE UP BRUSHES ) because they are big titles for the ones with •  PS: I'm using Brooklyn theme + image of the menu below   http://i.imgur.com/mVbPui4.png    

Yesterday by Brandon@Shopify
New Shop KLequipment.myshopify.com , suggestions on increasing visitors

Hello, not long time ago I created my first online shop KLequipment.com , this shop is connected to a foundation "Urban-Light.org" and I aim to get money to donate to this foundation. I would like to have some suggestions on how to increase visitors and sales. Thanks!

Yesterday by Brandon@Shopify
Paypal express check out manual capture

Hi all, we just moved from Yahoo store and we are having problem setting up paypal manual capture in Shopify. We have both shopify payment (set to manual capture) and express check out but paypal payment would automatic capture funds. We would like to have it authorize only. I have spoke to Paypal and Shopify on this and both said that is not possible however there is doucmentation from Shopify...

Yesterday by Kit Lin
shopify continue shopping button customization

I have already added the continue shopping. When clicked it takes you to the last collection page you were viewing. If you are viewing a collection and on page 5 of that collection before clicking a product. I click add to cart and then click continue shopping. How do I get the button to take me where I left off? Cause currently it takes me to the beginning of that collection I was viewing. ...

Yesterday by Brandon@Shopify
Primary domains/preferred domains

I appreciate similar questions have come up but the replies all seem to say "outdated" and I'm obviously keen not to get this wrong. Our site is www.thewonderfulgardencompany.co.uk and this is set as our primary domain in Shopify. This was a rebrand from www.thewonderfultoolcompany.co.uk which now sits under the primary domain. However, the business bit of the store remains the-wonderful-tool-c...

Yesterday by Brandon@Shopify