Title Replies Last Post
Feature Requests: How do I make them?

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member at support@shopify.com. While we make our changes, this makes sure that we definitely read your requests and are able ...

Jul 13 2016 by Alex Rodriguez
Shopify now has SSL!

Hey everyone! As of February 1st, Shopify is adding the option to encrypt your custom domains with SSL, right from the very first page. We wrote a blog about it! We’ve always had SSL in the checkout but more recently there has been a demand to switch over to entirely encrypted sites, not just for customer peace-of-mind, but also to keep up with changes being made by search engines to put ...

Jun 15 2016 by Shannon Roper
Reporting Bugs

If you run into a bug with the system, please contact Shopify Support. They are staffed 24/7 and will be able to escalate issues to the proper team. We continue to invite you to provide your insights and feedback on how we can improve Shopify in this forum. We listen to all of your feedback, even if we can't implement every suggestion. This forum is also a great place for you and fellow storeow...

Sep 4 2013 by Jonathan Snook
Items I deleted still showup when I view Facebook

When I imported my items from eBay it imported things not related to my Shopify Page.  So I deleted those items and synched the page but those items still show when I view the page.  When I open them it says: People cannot currently see this product because it is not marked as published for sale on Facebook. But the item is not in my Shopify Products anymore.  How can I remove these items so th...

Today by Grant Williams
Featured Products missing

Hi, unfortunately i´m not able to place my products in the "featured products" category. Where can i set my products into the featured products list on my home-website ?  

Yesterday by David Jahangiri
Shopify Web Designs [Shopify Expert]

Hi, This is Sam from Gilco Digital, we've been apart of Shopify development for quite a while now and have recently decided to launch our website which is targeted at helping newcomers build their very own shopify websites. We have tons of experience and testimonials from previous customers on our website. We will be helping clients build businesses from the ground up at fractions of the ...

Jun 20 2016 by Gilco Digital
Help creating site wide reviews (app?)

I want to display reviews either on my "shop menu page" with collections and thumbnails or on the actual product pages.  People tend to leave reviews on the overall experience with my store, not individual products.  If there a way to have site wide rviews display as opposed to product specific ones.  The free review app looks great and has great usability, but it is product specific.    ...

Yesterday by Leitia McHugh
Thank You page BUT no order.

I see many people in my thank you page (Google Analytics) but there is no order coming in.     Am I Missing something?

Yesterday by SteveC
Shipping Challenges (and the mods to Better Shipping that could fix them)

I apologize for the length of the opening post, but I think this is something that could benefit all Shopify stores. So please, bear with me. Better Shipping is often recommended by Shopify staff on these forums when someone has a shipping challenge that Shopify's basic shipping settings can't solve - such as restricting delivery to certain areas, etc. I recently installed the app on my Shop...

Yesterday by Erick Roque
Adding Shipping Charge to Customer's Order

I had a customer place an order who chose local pickup by accident.  She has approved the additional shipping charge, but I need to know how to add that charge to her order.  It will not let me capture an amount greater than what her original total was.  Any suggestions would be appreciated!!

Yesterday by Jonathan Grenier
Help. site down

My site has been down on and off for 48 hours. I have contacted support but no reply   

Yesterday by Jason
Creating automatic discount BY customer's country

Hi,   We are in a situation where we want to create a special discount sale for a specific product ONLY for Canadian users (as required by our provider).  It's tricky, because we can ship some other products to USA, so we do not want to disable shipping to USA in order to have a special price for 2 weeks. Is there a way to do this or an app not to expensive to do this? Thanks.   ...

Yesterday by Benoit - Ivan
Question regarding about the purchasing product process work?

I am very interested in shopify service, but before using this service, i have some question that need to be clalify.   1.  From boundless theme, I don't understand about sale invoice function - how can it be used? i can't click at it . where is the form?  2.  From Boundless theme, when i click fufill order and put the tracking number with the company name, but this information was not...

Yesterday by Jonathan Grenier
really need help with csv files!!!!!! im loosing hope!!!

Hello you've probably heard this a million times but im trying to import a file i exported before messing with my product line with a new csv file, I exported 84 product lines from shopify with products i was happy with before i did this just in case i lost them all. well I did !!! now when i import the original export file i created,   only 8 of the 84 products are importing again can an...

Jun 28 2016 by Shay
Google Search Console Warning: SSL

I received an email from Google this morning with the following message: Google has detected that the current SSL/TLS certificate used on https://www.r2western.com/  does not include https://www.r2western.com/  domain name. This means that your website is not perceived as secure by some browsers. As a result, many web browsers will block users accessing your site by displaying a security w...

Yesterday by Jordan L
please email me at cordelldow!gmail.com I need help with better ship...

please email me at cordelldow!gmail.com     I need help with better shipping,, need live help, skype would be ok,,,Please help me

Yesterday by Rock Paper Copy
Custom Item, priced upon request

I want to add a custom item to my site, a pendant cast in 14k gold. Since the price of gold fluctuates daily, is there a way I can add the item without a price, and make it "priced upon request"?

Jul 22 2016 by Paul B
How can I delete "test" abandoned shopping carts?

After testing, I have many "abandoned" carts that I would like to delete. I do not want to archive them - they will add bad data to my archives - I want to delete them. Is there any way to do this?  Bonus question: If it is not possible, can someone tell me why not?

Jul 22 2016 by Stephanie R
Enquiry Form

Hi, I'd like to know if it's possible to replace the 'Add to Cart' button with an Enquiry button on the product page. When the Enquire button is clicked it forces a pop up, so that the user can enter their details and enquiry. It would be great if when the form is filled in, it stores the product and notes this in the email that is sent to the store owner. Any ideas? thanks. M...

Jul 22 2016 by MichaelW
Custom gift cards

Hi everybody, we have the need of sell giftcards of a system of third parties.  We have 5 kinds of cards, with different prices, and for each of them, we have a the a list of codes. When the user buy a giftcard, we need to sent him one code from the list, via email. Do you think is possible doing something like this? Thanks! Gianni

Jul 22 2016 by Stephanie R