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Topic
tendash Member
Posts:
1
12 days ago

Shopify Android App Notifications

For the last week or two I have not been getting order notifications from the andriod app on my phone. This is also happening to another member of our team. Looking at the setting everything looks fine, nofications are turned on and not being blocked by andriod. They just don't show up, not even when I send a test notication from the website. Any suggestions as what could be causing this or are others having the same issue?

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Replies
Alex Shopify Employee
Posts:
263
12 days ago

Hey there!

My name is Alex, I'm a guru here at Shopify!

Thanks for reaching out on this, appreciate it!  So sorry to hear that you've been seeing this issue.  Our mobile team is aware that some merchants using Android aren't receiving their notifications; we're hard at work on an app update to address this -  we'll have it shipped out as soon as possible for you!

Please feel free to let me know if there's anything else that we can help with, and you can always give us a call or start a live chat at any time.  We're open 24/7 for your convenience and always happy to assist!

Cheers,

Alex | Shopify Guru