5 months ago

Product Reviews - no way for customers to add a review This post is outdated

I just installed Shopify's "Product Reviews" app. The box displaying customer reviews appears, but there's no link or button anywhere for a customer to add a review. What am I missing?

Is it possible this app isn't compatible with my theme? This is Pixel Union's "Grid" theme.

Any help or suggestions would be appreciated.


Peter Shopify Employee
5 months ago

Hey Ed!

Peter here from Shopify Support!

I did some testing with the "Grid" theme and it would appear that the "product.liquid" file is coded quite different than that of a Shopify theme. After some testing, I can confirm its how this file is coded that's causing the issue you're seeing. 

I'm no coding expert myself, so I'm not entirely sure why this isn't working, however, I can point you in the right direction. Since you paid for the theme, Pixel Union should be able to help out with getting this added, so it would be best to reach out to their support directly via email: support+shopify@pixelunion.net!

If there's anything else I can help with please don't hesitate to reply back and I'll happily help out!

All the best, 

Shopify Support