RW Member
10 days ago

Product review app

Hello, I am trying to import reviews from a previous site into our new Shopify store, using the Product Reviews app, and all my uploaded dates on site are showing 1 day later from the date that is actually in the upload .csv. Has anyone else had this issue? Thanks! I am using Chrome to upload.

The .csv has:

8/31/2017  1:00:00 PM

On site it shows Sep 01, 2017

Katy Shopify Employee
Last edited 9 days ago

Hey, there!

Katy here from Shopify! Welcome to our Forum community, and indeed to Shopify!

I would like to confirm which app you are using for this. It is our own Product Reviews app here? If so, this is something that our support team can have a closer look into with you. The date you are referencing appears to be one year and a day off, though I am not sure if this is a typo? Hard to believe we are nearing the end of 2018! 

When importing reviews there is a field for when the review had been created_at  - referring to when your customer's created the review initially, but based on your post it seems like this refers to the entire CSV file. 

I've sent you an email so that we can verify your details and have a closer look into this. Do feel free to reply to me when you can. 

All in all, it's great that you'd like to port these over. Product Reviews are a great way to instil trust in your customers with the products and services that you offer, increase interactivity on your site, which in turn will hopefully generate some more conversions! We have a guide here with some some cool tips to help you further with this here. 

Looking forward to hearing from you,