Better draft orders
We have a number of call centre staff who need to start taking orders over the phone.
Now I'm fully aware that draft orders in Shopify are quite limited. There's a number of things we need it to do that it just can't - take discount codes and looking up customers by postcode for example. All things that are pretty essential for call centre staff.
I'm also aware that there doesn't currently seem to be an app that addresses these limitations. EditOrder does to an extent but it would be too complicated for call centre staff.
Does anyone have a similar issue? Do you have any thoughts about how to resolve this other than developing a custom app?