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Topic
VamVinDev Member
Posts:
4
about 2 months ago

Shopify Not Sending Out Webhooks

Hey Team,

I am not seeing any webhooks being sent by shopify for any event.

I tested and confirm in 2 ways,

1. Stores connected to our Unific App aren't receiving the webhooks
2. Used this https://webhook.site/ by adding a custom webhooks for few different events and tried sending test notifications and also creating products/orders/contacts in Shopify store but none of the webhooks were triggered from Shopify.
3. Also, we are not seeing any webhooks from our client's stores too.

 

Please check this and do the needful.

i
Replies
Jarvis Shopify Expert kaleido.club
Posts:
259
about 2 months ago

To receive webhooks you have to check them first: https://help.shopify.com/en/api/getting-started/webhooks

★ 14,750+ merchants have downloaded our guide on tips and tricks only Shopify PLUS know . Grab yours at https://kaleido.club | e: welcome@kaleido.club ★
VamVinDev Member
Posts:
4
Last edited about 2 months ago

Hi Jarvis,

This issue is solved now, but to answer you, there are two methods which I used to debug this as mentioned above. 

So, when we install our app(Unific) then the webhooks get registered on the store automatically with verified signing key.

And the second method is where I added a custom webhook from the webhook testing website I provided above. I added the webhooks as described in the 3rd step of the article you shared.

Jarvis Shopify Expert kaleido.club
Posts:
259
about 2 months ago

Glad it worked!

Cheers!

★ 14,750+ merchants have downloaded our guide on tips and tricks only Shopify PLUS know . Grab yours at https://kaleido.club | e: welcome@kaleido.club ★
VamVinDev Member
Posts:
4
about 2 months ago

But what actually bothers me is that I didn't see any downtime on Shopify's status page but I can clearly see an issue i.e., webhooks not being sent or being delayed.

The issue solved by itself.

Peter Member
Posts:
1
5 days ago

Hi team,

We are facing the same issue :)

Followed the below steps

1) Created a order/create webhook via API call. Got 201 status code and able to list those from GET call.

2) When i tried to place an order from store front, unable to get the data on webhook URL.

We are unable to find the reason for this.

When we tried with admin panel(Created a webhook from panel with the same URL), it worked. So the webhook configured URL is valid.

Any suggestions.