Title Replies Last Post
Wire transfer orders

In my store, besides credit card and paypal, I have the wire transfer option (it's cheaper for me, since I don't pay fees) but a high percentage of customers never pay and the order remain with the status "payment pending" forever... This also creates a problem: the stock. When a customer finishes an order, even if the payment status is pending, the stock is updated and the units remo...

Sep 7 2012 by Benjamin
Paypal Pro Italy

Dear all, recently Paypal Pro has become available also for Italy but in Shopify documentation I still see that Paypal Pro is only available for US, CA and UK. Is that correct? Anyone knows if Paypal Pro Italy will integrate seamlessly with Shopify checkout process? Thanks a lot! Filippo

Aug 30 2012 by Jamie
Feedback on Stripe payment gateway

Hi Shopifiers, I'm thinking about hooking up the Stripe payment gateway. Does anyone have any feedback (good, bad or otherwise) that may be helpful to someone new who's thinking of signing up? Thanks in advance for your help. Ozmael..

Aug 27 2012 by Ozmael
Payment gateway for shopify shop based in Asia

I'm managing online-store for worldwide in Korea now using only PayPal. I couldn't find a payment gateway that I can use, because I have only business license of Korea. Is there any payment gateway for me?

Aug 26 2012 by Chang
PreOrders - Anyone found a way to handle?

I will be offering items for pre-order. I do not want to charge the customers credit card until the items are available to ship. Shopify does not allow me to capture the credit card info so I can charge it later. I will be using Google Wallet Checkout. Does anyone have a suggestion? Thanks

Aug 21 2012 by Jamie
Checkout Payment Options missing?

Hi there, I've almost finished setting up a site for a client, however the Checkout and Payment Options is showing PayPal only as an option, and the others simply aren't there, eg Accept Credit Cards, Additional Payment Methods and Offline & Custom Payment Methods. Has anyone else experienced this at all? Any ideas on how to fix it? CheersJacob 

Aug 14 2012 by TasJake
Authorize.net ARB

Anyone using the ARB with Shopify? I know it means we have entr subscription in the backend of Authorize.net. But I want to know if anyone has used this combination? Thanks

Tracking Numbers Not Saving

The tracking numbers aren't saving when I go to fulfill an order - but it only happens when I've marked payment as "Received". For example, I mark payment as received, then add my tracking number and hit "Fulfill Items" but the tracking number doesn't save. The tracking numbers do save however if I don't mark payment as received. Is this a bug Shopify can look into?Has anyone else experienced t...

Aug 13 2012 by NovaComm
Changing the customer order confirmation email to include payment option...

I already have the html automated emails setup, including logo, customer info and order info etc (copied from a Shopify support page), but I would like to add some code that tells the customer what payment method they have chosen. Also, I accept pre-payment to our bank account, and I would like to special instructions for customers who have chosen this payment method. I guess it needs to say s...

Aug 4 2012 by Helena Henning
formatting exported order files so they're compatible with UPS?

My store opens this coming Wednesday. Yesterday, I was trying to export a file with a test order in it and upload it as a batch so that I don't have to type orders manually into UPS.com to print labels. The problem is, the shopify file and UPS are not compatible. These are the requirements for the file: http://www.ups.com/content/us/en/shipping/create/shipping/create/batch_file.html I am a...

Jul 27 2012 by cuteheads
Webgistix? Feedback, reviews?

(same questions as Shipwire)     Hello,  We are considering Webgistix as a fulfillment house and would like to hear some of your experiences and feedback. Some things we're thinking about: - cost - it looks a lot higher than our current fulfillment place, but the estimates are hard to compare. What are your monthly bills looking like? - location - we are based on the east coast, but a ma...

Jul 17 2012 by JC2
ShipWire? Looking for current (2012) feedback

Hello,  We are considering Shipwire as a fulfillment house and would like to hear some of your experiences and feedback. Some things we're thinking about" - cost - it looks a lot higher than our current fulfillment place, but the estimates are hard to compare. What are your monthly bills looking like? - location - we are based on the east coast, but a majority of our sales take place on the...

Jul 18 2012 by Alex Ikonn
PayPal Payments Pro in Australia

Hiya, Just had a bit of surprise when going to set up my client's payment method - he's based in Australia and has signed up for PayPal Payments Pro but when I go to select this option in Shopify I only get PayPal Payments Pro (US)?!? Does this mean PayPal Payments Pro is only available in the US? If so, is this a limitation set by PayPal or by Shopify? Thanks for any insights

Jun 27 2012 by stormer
Payment gateway for Thailand?

I'm in the middle of setting up my store and I wondered if anyone had any recommendations/thoughts on what payment gateway would be best for accepting orders in Thailand, and in Thai Baht? Thanks, Chris

Jun 23 2012 by noodles
managing back orders

looking for a way to identify any back order items (unfullfilled) so we can issue purchase orders to vendors

Oct 26 2017 by John. S
Stolen Card Details?

Hi,  Just wanted to know if an owner of a Shopify store is able to obtain the credit card details required at checkout? I believe a certain Shopify has been set up with malicious intent . After accepting my purchase details I got a message mentioning 'This Custom account cannot currently make live charges.' and that I wasn't charged for any purchase. Does the person behind this Shopify...

Nov 18 2017 by Jade
Payouts Failed

Hey, to get straight to the point none of my payouts are being processed. It says to contact the bank but they couldn’t find problem , I can receive funds from friends, my salary from work and money from PayPal but not payouts from shopify. Just wondering if anyone knows how to fix this?

Mar 1 2018 by Jade
Update EIN in Payments

When setting up payments, I remember putting in my EIN, which at the time was my SSN.  Since then, I have set up an EIN, and wanted to update that information but can't find where to do so.  How do I do this?

Apr 25 2017 by Koreen W
Help needed please on Metafields..

Hi.. I am a bit lost on trying to have an additional information to be made available. Basically, I would like to input the Location Bin details of the product (where exactly it is being stored in the warehouse). After I download the metafields app.. what should be the approporiate Namespace and Key be? And after i have done so, what is the liquid code to place at the cart.liquid an...

Apr 24 2017 by Jason
Please delete - reposted in Shopify Discussion

Hi, On the product page it shows Stock Availability - -- Availability: In Stock I'd like to change the 'In Stock' message to display a custom field if the custom field is applicable. This is the current code dictating the message: <link itemprop="availability" href="http://schema.org/{% if product.available %}InStock{% else %}OutOfStock{% endif %}"> and my customfield code ...

Apr 14 2017 by Linda Ladley