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Topic
Posts:
2
8 days ago

Paypal Express Checkout not working as expected form

Hello,

How can I accept payments from credit cards using Paypal because when I click on checkout button, it brings me to a small paypal connection page without the possibility to pay.

 

in another shop which is not under shopify, I accept payments using credits cards using Paypal (The same account I'm using on Shopify)

 

Regards,

i
Replies
Ann Shopify Employee
Posts:
58
8 days ago

Hey Kadour, 

I'm Ann, from the team here at Shopify :)

Depending on your location, you should be able to turn that feature on! It's actually a setting you need to turn on in PayPal directly. You can see the step by step process on this page in our Shopify Manual. That said, in some countries, PayPal will require your customers to pay using a PayPal account no matter what. So if you're having issues with this, reach out to PayPal directly and they can confirm if that's the case for you, or they can also walk you through how to turn this on! 

I hope this helps! If you have any more questions or concerns feel free to reach out to us here :) 

Have a great one,
Ann

Posts:
2
8 days ago

Hello,

Thank you for you reply,

It is not a problem with paypal regarding my country, I have another shop connected to the same paypal account and it works perfectly.