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Flyhead Member
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10 months ago
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3
upvotes

Multiple currency check out

About two years ago Lenneke Klomp asked a question about accepting multiple currencies at check out, someone from Shopify said the limitation to only one default currency is because of the limitation in payment gateways. This is not true at all. Most major gateways accept multiple currencies. 

To me as an operator, it is very important for my customers to pay in a currency they are comfortable with. We have been allowing all major international currencies through PayPal in a self-hosted platform for our online shop. This limitation in Shopify to accept only one default currency at checkout is a major reason we are skeptical to migrate. It also makes us doubt about Shopify's commitment to real international ecommerce.

So here is the question: will this limitaion be eradicated soon?

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Replies
Daryoush Shabahang Shopify Employee
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238
Last edited 10 months ago
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1
upvotes

Hey there!

I'm Daryoush, on the Shopify Guru team! :)

You are absolutely correct, currently our built-in checkout page (checkout.shopify.com) solely accepts the store's default currency, and not multiple currencies. This is a vital topic our developers have discussed, and a multiple currency checkout may be a feature in the near future. I want to express that we understand this is what our merchants want for their stores, so we are treating it as a serious request. The product prices can be displayed in a number of different currencies, either by customizing the code or with one of our automatic currency switcher apps.

Thank you so much for your feedback, we truly appreciate it. We encourage you to contact us in the future to see if this feature is implemented.

I hope this helps! Please feel free to give us a call or start a live chat at any time, we are open 24/7 for your convenience and always happy to help! Have a lovely weekend!

Cheers,
Daryoush

Chang Shopify Merchant kollectionk.myshopify.com
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Last edited 10 months ago
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upvotes

Hi Daryoush,

It's really nice news. Recently we consider migrating to another shopping cart because of the multiple currency checkout. If it is available in near future, I don't need the migration.

Can you show different payment methods by currency? I need special payment methods for some countries like Indonesia and Malaysia.

Do you expect to activate that functionality within this year ahead?

Daryoush Shabahang Shopify Employee
Posts:
238
Last edited 9 months ago

Hey Chang!

I very much understand and agree with you on this topic, it is an important feature. You can enable multiple payment methods in "Settings" -> "Payments", they are all for the default currency. There is not a timeline for this functionality, hopefully it will be in the horizon for the future!

Cheers,
Daryoush

Chang Shopify Merchant kollectionk.myshopify.com
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36
9 months ago
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1
upvotes

Hi Daryoush,

 

Thank you for your reply.

But I'm talking about multiple currency checkout.

We need different payment method for each currency.

For example, if we accept USD and MYR, customers pay by USD through Paypal. But most of Malaysian customers don't use Paypal. We need MOLPay payment gateway for Malasian customer. Different payment gateway for each currency. It's very important. 

Thanks,

Shin

Daryoush Shabahang Shopify Employee
Posts:
238
9 months ago

Hey Chang!

That is correct, our checkout uses the default currency in the store for all payment gateways. PayPal will also automatically use the store's default currency which is located in "Settings" -> "General".

Cheers,
Daryoush

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9 months ago
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3
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This is so frustrating. I sent over a month for setting up my store in 4 currencies and different languages etc. Spent money for themes, extra money for custom coding and apps. After all of this it appeared I can't run my shop because there is 1 currency display in checkout, meaningless which currency my customer choose in storefront. Where is logic here? 
What for is setting currency switcher in storefront if customer will see different currency in the end, while checkout? This is so basic I have never thought about this while starting on this platform. And I am forced to quit now, because there is no way my customer will go through checkout if he won't see final price in domestic currency. How do I explain to my customer that he saw on the website his national currencies but it is not in checkout anymore? Total disaster. It makes shopify only a domestic ecommerce platfrom. You can't have international sales without such a basic thing. I totaly can't undestand this, neither my customer will. Why such a major issue is not fixed yet and is not even in the "timeline"? Is this issue really not important for you? I don't believe only few people have the same problem as I do.  

Posts:
2
8 months ago

If they don't do something quick....more and more customers will see themselves forced to swich...all this answers so far are disatisfying because this is a change in the sistem....i think this is something they did not take into consideration when they built the platform and now to implement this stores need to be "paused" for implementing such a change....and by analyzing the cost of loss / gain...they preffer to lose customers....that is why al, their answers are so...not really adressing the issue...typically corporate answers.....i am confused as well in what o should do...but i think changing to another platform soon...more flexible...

Amit Goyal Member
Posts:
3
Last edited 8 months ago

I guess Auto Currency Switcher app guys have found some solution for multi currency checkout in shopify. They shared me the link of following store: https://www.scoreband.net

The store is using multi currency checkout by the help of Auto Currency Switcher(https://apps.shopify.com/auto-currency-switcher) app team. Hope this helps!

Posts:
3
7 months ago

Hi Amit,

It is still not fixing the problem. It displays local currency on pages and in cart and then switches to USD in checkout...

 

Posts:
4
7 months ago

actually i just checked the site above. it offers 2 buttons: checkout in USD, checkout in euros.

Posts:
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7 months ago
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1
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https://www.scoreband.net takes the users to a completely different checkout link (not Shopify's) to complete the payment in the second currency. Please note it is not the actual Shopify checkout..

I make apps and can help you in setting up payment gateways..
Posts:
2
7 months ago

Hi all. Unfortunately the multiple checkout can be offered only to Companies having not only a bank account in the US but also a physically adress. The multiple checkout is supported by www.stripe.com and they confirmed me twice about this. So small businesses outside US have no chance. Very bad about this experience

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5 months ago
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1
upvotes

Single currency sheckout is the only thing that's stopping us from migrating to Shopify. I'm sure we're not alone here. There is no good reason to offer single currency checkout. None.

Flyhead Member
Posts:
9
Last edited 5 months ago

Since reading from their reply to my initial posting here, I studied all other hosted solutions and came to the conclusion that this platform really is only for online shops selling within their own domestic market, mostly in the US. 

Most other hosted solutions are either limiting in one way or another and really not for serious shops, regardless of size. Those with better capabilities are extremely expensive. We think that's all bogus and decided to stay with self-hosted solution. We were initially using a French based open source ecommerce platform, which has been a pain in the a----, and have now developed a new site using the very friendly and most popular open source ecommerce platform, US based, you know which one. We bought a verywell designed theme and a few plugins to make it does what we need — selling tangible goods to the world — and the cost is not even a month's charge in any of teh useable plans in most of the hosted solutions. I don't think setting up such thing is any more complex than using Shopify, and we have the freedom of fine-tuning a lot of things in the shop. We do have to pay the domain host a small and fixed monthly fees, but that's still a lot cheaper than using this platform.

The most important thing is, we have a shop that takes any currencies and do things exactly as we want it to. It is our own shop afterall.

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5 months ago
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I have just contacted Shopify and they have said they are working on a solution for us international sellers who need multi-currency display on the checkout page.  But I feel like we need to get together and really push for this solution.  They told me the more a feature is requested the higher priority it will be. What do you think?

Flyhead Member
Posts:
9
5 months ago

I have just contacted Shopify and they have said they are working on a solution for us international sellers who need multi-currency display on the checkout page.  But I feel like we need to get together and really push for this solution.  They told me the more a feature is requested the higher priority it will be. What do you think?

They have been contacted for years for that solution. They responded to this post with some smoke screen answer almost half a year ago. If you are seriously in business for an online shop, I don't think you should wait. Find a better solution that exists today. 

We did not wait and have used something else. I am following this post simply because I think we international online sellers should help each other for not falling into this delusionally easy solution. It is not one for us. Check carefully the payment methods supported for your country, striped functionalities for merchants outside of the US, as well as the same amount of work you have to input in creating your operational site, etc. This really is not a better choice, at least until they are able to eliminate all the restrctions for international sellers.

We do not have any IT background and with a little bit of reserach and playing around, learned that self-hosted solution I talked about. I think other people should keep an open mind too and be free from this seemingly easy, but in reality extremely restrictive solution.

Posts:
12
5 months ago

Which one?

Posts:
19
5 months ago

How is this solution implemented? By contacting Stripe directly? I know Defer Pay uses Stripe checkout as well.

Flyhead Member
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9
5 months ago
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2
upvotes

Margarita, we are using WooCommerce in Wordpress. Find a good theme either free at Wordpress or paid in Themeforest, add a couple of sensible plugins, and you are good to go. It is a totally open and wide horizon beyond Shopify

Posts:
19
5 months ago

HI - any idea how this is implemented?

Posts:
8
5 months ago

Thanks for posting Flyhead. Shopify is very very frustrating for international sellers.  Your WooCommerce in Wordpress solutions sounds very good.  What is it like with PCI compliance and all that security stuff?

Flyhead Member
Posts:
9
5 months ago

Hello BoardGameBowls,

We have our site hosted in one of those many hosting services. You have to too if you want to use that solution I said. To get your online store compliant with all the requirements for online payment, you just buy an SSL certificate with a dedicated IP address for the store. Buy it from your hosting service. We paid only 60 USD for a year for that.

It is actually easier than it sounds. The keyis to find a hosting service that is reliable and good service enough. There really are a few out there. My tips: find one which service package comes with a cPanel user interface.

Alternatively you can go to Wordpress.com and get all that hosting, SSL, IP and other IT stuff taken care of for you for 25 USD a month. You can then start to create your shop right away. We want a bit more backend control of things so we stick with our own hosting service.

Posts:
273
5 months ago

@All.. If you are OK with using PayPal for multiple currency checkout, it is possible to have it implemented.. Drop in a mail at hymnz(@)outlook(dot)com if anyone is interested..

I make apps and can help you in setting up payment gateways..
Posts:
9
5 months ago

@Shopify - If possible could you give us a timre frame or an expected date that you guys would be able to push out the multiple currency feature. Really really need this feature asap! Im pretty sure im with all your other international shopify customers that this feature is a serious priority. Thanks and really hope to hear from you guys soon or some kind of response.

 

@ALL - If anyone else has a workaround/legit solution to this problem pls let me know. I have went through the other solutions posted in this thread so far but they are either mostly switch to another ecommerce platform or use a high paid app. Thanks shopify community 

Amit Goyal Member
Posts:
3
5 months ago

@All - I have contacted Auto Currency Switcher app guys again due to all such requests and I am pleased to let you know they have got the app compatible with checkout through paypal in multiple currencies. So, now any one having a paypal business account can also collect payment in multiple currencies. They told me they already have stores www.phixclothing.com, www.loveclothing.com and many more using this feature.

Mikayla Member
Posts:
3
Last edited 5 months ago

Would love to hear about apps that can do this, there must be some?? 

Posts:
3
5 months ago

I have stopped using Shopify for this exact reason. It is not acceptable a checkout in single currency.

The fact we are online with a platform and not with a home managed web site, is we want to be globally present with uptime and scalability options.

Charging customers on their credit cards using an unfamiliar conversion rate, is pushing back buyers.

It is sad that after 2 years, still Shopify is not caring about this strong need.

Posts:
17
4 months ago

I am also considering leaving Shopify.... this should have been a no 1 priority, but I guess they prioritize local based businesses first.  Most of my customers are from Europe and after a few months investigating, most abandonments are due that the currency is not in euros at checkout... that is a lot of profits down the drain....

So Shopify, if you want to keep international businesses, which is a growing trend, put this in priority ASAP.  IF WooCommerce can do it, there is no reason why Shopify can't.  Because honestly, nothing else can be more important than this... everything else is OK. 

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4 months ago
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1
upvotes

Hi everyone,

I am based in Singapore and selling worldwide, so I also need multi currency check-out.

I subscribed to this app called "Multi Currency Switcher" which also offers and add-on to check-out in the same currency displayed while the user is browsing through my website. It works BUT there are three main drawbacks:

1- additional cost of 10$ per month (so the total cost of the app is 20$ per month)

2- I believe it only works with Stripe payment gateway (which is fine by me, but some users don't have this option)

3- upon checking out, the customer is redirected to an URL with a different name (mlveda) than the one of my store (kulture). I have not launched my website yet, but I believe this could be a major deterrent to finish the check-out for the customer. 

Some opinions on the last point would be very much welcome! This is my first ecommerce venture and I'm still weighting using this multi currency checkout due to this URL redirection...

- Charles 

 

 

Mikayla Member
Posts:
3
Last edited 4 months ago

I can confirm, there is an app that does it! https://apps.shopify.com/multi-currency.

Finally! 

JJ Member
Posts:
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4 months ago
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1
upvotes

I am having the same problems. Contacted them several times but they keep coming up with their b**shit solution of opening multiple stores... which is of course good for their revenue but not a solution for us...

The Multi Currency Switcher app might work but is still not ideal. I suggest we keep pushing them, contacting them via the chat, email etc. until they go totally crazy and address the problem properly. If not I will also leave Shopify.

Posts:
273
4 months ago

@all .. It is possible to tweak PayPal and some other payment processes to accept different currency than what is displayed on your store..

Please drop a mail at hymnz(@)outlook(dot)com if you are interested..

I can also provide sample websites that collect payment in multiple currencies..

 

 

I make apps and can help you in setting up payment gateways..
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4 months ago
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upvotes

So, just to follow on from everyone else........ @Daryoush - when you say 'the near future' and you said that 6 months ago....... how near are we talking?

Because one thing is for certain - if you're suggesting, as you clearly are here - that Shopify are working on something, and then we all go and create multiple stores - only to then have Shopify announce that is is suddenly now available - we will be incredibly frustrated.  

So can I kindly request that you remove any ambiguity from your previous statement, and tell us exactly when we might expect this feature to be implemented.  

Many thanks,

Ben

 

Mikayla Member
Posts:
3
4 months ago

Posted this earlier, but Ben we're using this https://boldcommerce.com/cashier and it's been AH-mazing! I think there are a few countries it doesn't work in yet, but it does all the major ones. Loving all the other features too

Posts:
3
4 months ago

Hey Mikayla, thanks for sharing!  I see it is in a private beta at the moment, and that the cost starts at 1% of transactions - is that right?

Can I take a look at your site so I can see it in action?

Thanks!

Ben

Posts:
8
4 months ago

They have different info on their website than they do on the app store. I have sent them an e-mail requesting clarification. Will post the answer on here as soon as they get back to me. 

This multicurrency app could be the real deal. I checked out the other recommendations and they didn't look as good as this app. 

No point in waiting for shopify to come up with a solution. It's not hard to fix and if they had really wanted to fix it, it would have been done by now. 

Posts:
3
4 months ago

Following this exchange, I messaged Bold yesterday.  They confirmed that one major drawback at the moment is that this app only works for stores based in US/Canada.  However they are working on expanding that.

Posts:
273
4 months ago

Hi all.. I have a simple solution that works via PayPal.. you can check it out here..

https://paypal-setup.myshopify.com/collections/frontpage/products/dummy-product

The above process is not complete and will only take you to a sandbox PayPal payment page (and thus please don't proceed with payment) in the selected currency. The full solution will also update the order status and redirect customers to "Thank you" page.

If the process works for you, drop in a mail at hymnz(@)outlook(dot)com

I make apps and can help you in setting up payment gateways..
Posts:
2
4 months ago

@HymnZ

any idea how to use an different checkout page and still get the data back in Shopify ? 

Amit Goyal Member
Posts:
3
4 months ago

All the orders created by MLveda's mCheckout are created in shopify's admin panel. You can get more detail and list of stores using it from https://www.mlveda.com/multi_currency_checkout.html

Posts:
12
4 months ago

guys! see this youtube video for implimentation:https://www.youtube.com/watch?v=fPs13rky51k&feature=youtu.be

 

 

Posts:
1
4 months ago

Hi team, I have been reading this whole forum and want to thank you for sharing all of your insights. I'm an Australian based shopifier - but originally from Europe where most of my store visitors are from to. Therefore a multiple currency check out is just a MUST! I guess I don't have to go into detail - you are all facing the same challenge!

One more time: Shopify get your act together! 

In the meantime I'm looking to instal Multi Country Pricing based on all of your feedback. I've email the guys if they have updated it already so you don't need to be US based. I will keep you posted on my progress. 

Flo 

Posts:
1
3 months ago

what is your new platform that you are using??

i have same issue with shopify which i cannot checkout with multi currency.

Posts:
2
3 months ago

Hi everyone, I am quite new to shopify and am an Australian selling in the USA having the same problem.  Any new solutions?  How did you go with the multicurrency app Owen?

Posts:
12
3 months ago

We moved to Woocommerce. Problem solved.

Posts:
2
Last edited 3 months ago

I looked into the multicurrency apps but none of them seem to solve the problem as the stores default currency is always shown on the checkout page.  Has anyone had any luck switching from shopify payments to a different payment gateway?

steveorg Member
Posts:
8
Last edited 2 months ago

We have our site hosted in one of those many hosting services. You have to too if you want to use that solution I said. To get your online store compliant with all the requirements for online payment, you just buy an SSL certificate with a dedicated IP address for the store. Buy it from your hosting service. We paid only 60 USD for a year for that.

It is actually easier than it sounds. The keyis to find a hosting service that is reliable and good service enough. There really are a few out there. My tips: find one which service package comes with a cPanel user interface.

Alternatively you can go to Wordpress.com and get all that hosting, SSL, IP and other IT stuff taken care of for you for 25 USD a month. You can then start to create your shop right away. We want a bit more backend control of things so we stick with our own hosting service.

I moved from a self-hosted solution because it required too much web mastering. Security issues and updates required too much attention and eventually we decided on adding a security monitoring service which eliminated the cost savings.

Posts:
1
about 2 months ago

Hello

how did scoreband to use multi currency in your online store? You know how to do it?

 
Lord Sloth Member
Posts:
4
about 1 month ago

 With Shopify being a Canadian Company, I'm really shocked that Multiple Currency Checkout in native currency is still not available.  A lot of Canadian eCommerce merchants have both Canadian and US Dollar merchant accounts, and it's really annoying having to set up two Shopify store's, one for Canadian Customers and one for American customers.

When you finally get around to implementing Multi-Currency Checkout, I would like to see the following features.

  • Exchange Rate Percentage Offset - This allows us to skim a little extra profit to cover currency conversion, bank charges, Disney vacations and other costs of dealing with non-native currencies.
     
  • Price round off to nearest nickel, dime, quarter, half-dollar and dollar, at various adjustable price points. Selling something for $67.13 does look rather strange.

 

Posts:
1
22 days ago

This has been an issue for years and there are numerous posts without Shopify ever putting any real effort into this. I started of having two different shops for international and domestic customers. We decided to combine both and use currency switcher apps which helps the customers, however checkout will always be in one currency. I think MLVEDA does a good job with his apps and I've seen the checkout process today the first time via a link above. However I prefer to run my customers through the proper checkout in order to not scare anybody off.

This ongoing problem with Shopify not supporting multiple checkouts is really frustrating and to be honest I am also considering moving to woocommerce or similiar.

Can't really be that hard Shopify?