Title Replies Last Post
Post your gateway requests here g32

Can't find the gateway you're looking for on Shopify? This is where to post your gateway addition requests.  The most asked-for payment options will be reviewed by our payments team. Remember to be specific about what sets your requested payment solutuion apart from the rest, be it price, technology, international support, or whatever it is. Thanks for your feedback!

Yesterday by Melissa Harmon
Shopify Shipping Brings Calculated Rates to All Shopify Plans

Exciting news: If you are located in the US or Canada, you can now show calculated USPS or Canada Post rates to customers at checkout. Calculated shipping is free and available on all plans. Read the blog post to learn more. If you have the $20/month add on, you can remove the charge by re-selecting your plan from the Shopify admin. Please note that if you are using UPS or FedEx, you will st...

Apr 18 2017 by Todd Fields

So this regular customer of our's decided to file a chargeback on us, for all her orders placed since October.   With chargeback fees, it's close to $600. We've been in contact with customer before this, and they were always happy with their orders. What are the chances of successfully winning this chargeback?   We've never had one before using Shopify payments.   We submitted all the nec...

Apr 23 2017 by Stephen B.
Working with multiple print on demand fulfillment companies

I currently use Printful (a print on demand fulfillment company) to make apparel, but would like to work with other companies (Gooten, Printed Mint, Printify, CustomCat, etc.) that are the same, but have other products that Printful does not offer.  Is anyone here using multiple print on demand companies connected to their Shopify?  My question is: How do you handle shipping? Currently Pr...

Yesterday by Martha
Draft invoice - continue shopping option

Hiya! I frequently send draft invoice links to customers with items on, then once received they wish to add or change the products & quantities but unable to do this as the link only takes you to the payment & shipping pages with no option to continue shopping on either of these pages. The notification template original has the text 'You can add, remove or change items on your order bel...

Yesterday by Alexandra Bull
Are PayMILL lying to me? I guess they are, but still...

Heya, guys So I am trying to set up PayMILL as my payment processor, I've spoken with their representative about whether or not I am meeting their common criterias for partnership, she said everything is fine and that I should create an account and apply for acceptance.  I did - after I've made sure my website is completely in tact with their recommendations. And this is what I am receivi...

Yesterday by Matrim
Suggest an Easy Payment Gateway for my site base on Philippines?

Hi, my site is www.mtdigitalprint.com. It's almost 80% done and ready to launch. The only thing bothering me is the payment gateway as we don't have much option. I already approached some and here are some issues and my feedbacks: PayPal Express: Great! I'll be using this one but no all have paypal account so I need to have alternatives. Credit Card Payment: It's a pain to get this ...

Yesterday by VG
Tax is not showing on Checkout Page i have configured at Tax Page

I have set up tax properly in tax admin page but still i am not seeing tax in the checkout page.   https://drive.google.com/open?id=0B4xHDBqJB45tV1BhZ2xwemtudjA I am just getting shipping row in checkout page and tax column is not at all showing up.

Yesterday by Alice S
Payment gateway for mobile SDK in India

Hi Experts, We are now in transition of having mobile app for our store along with the website. Looks like only android pay option is available as payment option. We would like to understand if "pay u money" gateway for mobile SDK can also be integrated. Or if there is any other alternative then please suggest. Thank You.

Yesterday by Amit Kumar
What address do i use for shipping address on web site SHOPIFY

HI First time usser . My question is about what address do i list on my SHOPIFY web store ? Im a american living in Philippines,so that is where i live. But still have a mailing address that i use in USA for mail and banking address. So what is best way to list address so customer knows my home address. Or dose it matter. Is there any advantages to listing it in USA THANKS MARK

Apr 25 2017 by Savannah F
How are you liking Remember Me?

Anyone using the new Remember Me functionality and have any feedback about it? We've heard metrics directly from the developer about an increase in conversions for repeat customers, but curious if anyone has seen any negative impact on overall conversion rates due to confusion or questions about how it works on someone's first time through checkout.  Thanks so much, - Andrea

Apr 25 2017 by Andrea Georgi
For large items, how can my customer pay on line but collect from our s...

Hi,   Some of our large pieces of furniture are to big to ship. Is there a way for our customers to pay online but collect the item in store. i.e put a code in that says 'collection' and then they are not charged shipping? Many thanks Kelly

Apr 25 2017 by Ryder
Shipping and fulfillment for a growing startup

Hi All, I am in what I would guess would be a pretty common predicament. I'm entering the phase where home shipping my orders will soon become infeasible. Sales are growing, but I don't ship enough to access really deep discounts from UPS, Fedex, etc., and packing everything is becoming very time-consuming. Furthermore, as I have a lot of different types of goods, packing the orders well is ...

Apr 25 2017 by Jim Merryman
How to set up shipping details

Hello all, I am a newbie in Dropshipping.. I am in the mist of setting up a Shopify store and am confused with the shipping zones and rates.. (as I thought shipping rates will be taken care by my dropshipper...) Can anyone advise on how to set shipping rates in the storefront as in what kind of rates should I put in since my buyers can be from many different countries...  I hope my que...

Apr 25 2017 by Aaron B
GUYS ! Iam facing a big problem with This Dropshipping Ebay , Alixpress ...

Hello Friends, Hope Yall doing good . I start my website a month ago and I recive a lot of orders , I start doing it manully for each order I go to ebay or alixpress and do it one by one to send the item to my costumers , but paypal keep puting the payment as hold and my credit card too not taking many transction one day , I called paypal and my bank &there is no way to fix it. I start c...

Apr 25 2017 by khaled
How can i disable the shipping for one product to some countrys?

Hi @ all, maybe could me help someone here. I want to send a product only in a few countrys. Most EU countrys. How can i block the shipping to all other countrys? Is this now possible with shopify or must i use an app? I read many threads about it here, but i did not find a solution... Thank you! Best regards André

Apr 25 2017 by Aaron B
There are no shipping methods available for your cart or destination/ It...

Hi i have some issues on my store if someone can help me, one customer got this error "There are no shipping methods available for your cart or destination" and an other one from italy this one "It can't be shipped to my address" how to solve that.thanks    

Apr 25 2017 by Koreen W
Multiple currency check out

About two years ago Lenneke Klomp asked a question about accepting multiple currencies at check out, someone from Shopify said the limitation to only one default currency is because of the limitation in payment gateways. This is not true at all. Most major gateways accept multiple currencies.  To me as an operator, it is very important for my customers to pay in a currency they are comfortab...

Apr 25 2017 by Alexandru Svet
Manual Payment Method - Add HTML Code to payment instructions

Hi There! One of my Payment methods requires a customer to scan a QR code and pay with their phone, I've created a manual pament method but would like to embed the JPG into the payment instsructions page. It doesn't allow me to do that as it's text only and thus displays the code as text. Is there anyway for me to make that box read the HTML? Or can I perhaps edit the "Aditional Scr...

Apr 25 2017 by HymnZ
Fulfilment & Warehouse Management - Barcode Scanning

I'm looking for an app that will help me reduce the number of errors in my fulfilment process. Preferably I'd like to be able to have barcodes on each product, and have a system that allows me to scan each item in an order (telling me when a mistake has been made in the process) during the fulfilment process. I'm happy with other parts of my fulfilment process, so ideally just want a system tha...

Sep 29 2016 by Zach Zitney