January 12, 2017

Replying to reader comments to blog posts

I can't find a way within our blog to reply to reader comments. Sorry if this has been covered but comments from 2014 say it can't be done. Surely this is not still the case. We recieve questions that would greatly benefit a lot of people so replying via email individualy to each comment is time consuming and far from ideal. But not replying is also far from ideal as we are not interacting and creating trust with our community and driving sales. 

There must be a way to reply and have these answers appear from US and appear under the relevant questions. 

Can anyone help? 

Matt Shopify Employee
January 13, 2017

Hey Inga,

Great question! :)

To reply to blog comments, you just need to go to the customer facing side of your store and leave a comment. So for example, if you go to this page you can reply to the comment there by going below it to enter your information and reply/comment.

If you are looking for a more robust comment system, I would recommend taking a look at some of these apps.


10 months ago

Hi Inga,

You can leave a new comment but cannot reply. This is solved in 3d party apps, like ours: http://www.socialshopwave.com/app/comments

Moreover, it is enough to log in once in Shopify account and you won't need to enter your email address, name fields. Check in on this live demo site: https://ssw-demo.myshopify.com/blogs/news/9159107-first-post

Make your brand go viral with SocialShopWave: social login and sharing, reviews, wishlist, community, Q&A, comments, Instagram galleries, personalization and more.
Robin0088 Member
Last edited 5 months ago

our e commerce websites www.homethingsandmore.com

about 1 month ago

Pretty good for a newbie like me. I’ll try to follow on your instructions and will update here on the 
response from my Website.