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Topic
James B Member
Posts:
6
7 months ago
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1
upvotes

Question Mark appears as my store's icon/avatar from Facebook This post is outdated

Hi all!

This issue left Shopify's customer service stumped for the better part of 2 weeks. 

My Facebook business page's profile pic shows up as a blue questions mark in Shopify (the avator/icon). I could live if it only appeared in the Shopify back office so to speak, but it permeates even in my email blasts to my customers!

I am at my wit's and even tried a debugging tool that Facebook has and nothing. Shopify's customer service essentially said "we got nothing pal, try asking Facebook". I figure I'd post here too in case anyone has come across this problem and solved it. Thanks in advance!

Screenshotted image link here https://imgur.com/Z28McwX

 

A very frustrated Shopifyer,

James

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Replies
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7 months ago
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1
upvotes

I have the same issue. 

Facebook shopifyicon thumb
James B Member
Posts:
6
6 months ago

Welcome to hell brother. I've tried every which solution and nothing. Shopify gurus come close but then nothing....There's one, however, Alex DP that seems to know how to tackle the problem but I haven't heard from him in days.

James B Member
Posts:
6
6 months ago

any luck?

Posts:
7
6 months ago

Nope. I tried changing to different resolutions and sizes but nothing. It has only been an issue for me using Kit. I just make my own adds or edit the Kit ads manually. Soon I will just switch to wordpress and Woocomerce or something and get off this amateur platform. The support to BS ratio is unbearable. 

James B Member
Posts:
6
6 months ago

It really is infuriating. I've tried everything as well, including changing ratio sizes as well...still the bloody question mark.

On a side note -- if you're cool with telling me, how exactly do you edit the kit ads manually? I've tried doing it, maybe I'm not searching for that option correctly. Thanks!

James B Member
Posts:
6
6 months ago

DUDE.

I totally fixed the f***ing blue question mark problem. Go into your business page manager settings, and look around until you see age restriction. I had mine on 21+ only, thus showing that question mark. I changed it to 13+ and VOILA. It now shows my facebook icon as intended.

Posts:
7
6 months ago

You can edit them just like any other ads that you make in ads manager. turn off the option for "Add a card at the end with your Page profile picture" if that is where the ? mark is. (was for me). 

Thats great that you fixed it but the weird thing is that mine is set to any age already (13+). Something else must be causing it. Oh well. I'll live with it for now I guess. hopefully it will get fixed soon. Imagine others are having the issue too.