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d
Topic
Posts:
10
28 days ago

I have the tax box unchecked. Why am I getting charged taxes.

Like it says in the title, I have created a bunch of products to sell, all with the tax box unchecked, but one item seems to have taxes attached to it after the customer purchases the item. Is this a glitch in the system? What else could be causing the error. I work for a school so taxes are a very finicky thing that we deal with ourselves, so it is crucial the these items not be auto taxed by Shopify.

i
Replies
Posts:
97
28 days ago

Hey Matt,

I'm happy to try to help.

Would you mind sharing screenshots of your product config, your tax settings page, and of the cart page that's showing the taxes?

Todd

ShopClerk Order Tracking for Shopify

Todd - ShopClerk Order Tracking for Shopify - https://shopclerk.net