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Last edited 11 months ago
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Gift Certificate / Gift Voucher - What's the latest?? This post is outdated

Hello,

I wanted to see if anyone had any updates to workflows or functionality in shopify regarding gift certificates for customers?

I've read through about 40 forum posts on the subject, but most are from 2008/09... and I saw a cryptic response about possibly adding this functionality in late 2012 (which I guess is about now?).

The best solution I've seen (that doesn't involve paypal, which for our customer base seems to be a deterrent) is using the 'discount code' system built into shopify.  Meaning, I'd create a gift certificate 'product' and don't charge taxes on it.  When someone buys it, I'll create a discount code unique to them (and assign it with a quantity of 1 and to never expire)...  This is easy enough but not without its pitfalls.

For example, I've heard talk that 'discount codes' do not apply to shipping.  I've also noticed that this could get cumbersome if we want to allow the customer to pick their price.  Even if we don't, we'd still need to create a bunch of options - each their own item (since products cannot have price variants).  

I wanted to put the feelers out there to see if anyone had any new thoughts on this... thanks!

i
Replies
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November 14, 2012
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Hi nobledenim,

It's being worked on as I type.  I've seen some mockups and I think you're going to love it.

We generally don't say when things are going to go out because software is so unpredictable, but I can say this has moved from the "it's on our list" to the "it's being coded" stage :)

Craig 

 

 

Posts:
18
November 18, 2012

Can you be just a bit more specific? Will it be coded and ready to go in time for the holiday sales season?

Posts:
38
November 19, 2012

Thank goodness, been waiting for this since 2009. The discount codes have been very useful, but they are not practical for gift giving...glad to see this.

http://www.waltzingmousestamps.com/
japanime Shopify Merchant howtodrawmanga.com
Posts:
4
November 19, 2012

Any chance we'll see this in the next few days, in time for the holiday shopping and gift-giving season?

Nada Piatek Shopify Merchant denada.co.nz
Posts:
1
November 20, 2012

+1 fixed price gift vouchers. Setting up a product where we're forced to use colour/size attributes for voucher value is just not very nice.

 

Posts:
313
November 20, 2012

As Craig mentioned it's tricky to give a timeline since there are a lot of other projects under way (we just launched product images last week: http://apps.shopify.com/variant-images). We are still working on the UX of the app and defining the feature scope - development hasn't started yet. It's a complex app that has a lot of variables, for example some countries have different laws with gift cards like the US with some states allowing expirable gift cards and others not. 

It probably wont' be ready for the holiday season. We take the holidays very seriously and don't risk launching anything unless it's been rigorously tested.

 

I run the online stores SilkArtificial.com and SnapFlyers.com | Shopify cheat sheet cheat.markdunkley.com Follow me twitter.com/markdunkley
Posts:
313
Last edited November 24, 2012

 

Hi Meeplemart,

You're 100% right that discount codes and gift cards share a similar code base, but there are some crucial differences:

- Gift cards retain their value until depleted, discount code's value is fixed

- Your customers can "forward" their discount codes to the recipient

- The store sends an email out when a gift card is generated to the customer

- A gift card is a product on your store front 

- Discounts and gift cards are taxed differently 

- Customers that purchase gift cards need to forward on the gift card to the recipient

- Changes to the Shopify checkout system to enable gift cards

- Risk of fraudulent credit cards purchasing gift cards and distributing the codes

- Add additional translation points to the checkout for foreign stores

 

Software can certainly be predictable, but the Shopify platform has a number of variables for example:

- What if a store operates in 2 states, one state allows a gift card to be expired after 4 years and the other doesn't? Which tax laws does that store abide by?

- What if a store has enabled "auto fulfill" items. That means giftcards will be sent automatically to the customer. What security/fraud risks does that store face?

- If a store owner decides to create variants for each of the gift card amounts ($10, $20, $50) only to find out their theme isn't set up to display multiple price points?

- How do stores with currency converters handle gift cards?

 

Then we have the entire user interface and interaction side of things. What happens to the previously generated codes when a merchant deletes a gift card? How do we turn a product into a "gift card"? How does the user customize the email to the customer that their gift card has been generated? What email address does that email come from in the first place? What does the dashboard look like for managing your gift cards? How can we make it easy to "resend" generated coupon emails, incase the customer didn't receive it the first time? Where in the UI should you be able to create store credits (manually created gift cards)? Lots of discussion points. 

That's a lot of excuses on why it's going to take so long to build this feature, but if we overlook any of these points and rush delivery we will almost certainly cause problems for you and other merchants. 

I sent you an email so we can get that tax issue resolved and I'd love to buy you a drink or coffee so we can talk about your thoughts on how we can make a merchant's life easier. Let me know if Mon-Wed works? (I'm in Ottawa Thur/Fri, but back in TO the week after)

I apologize for any trouble we've caused you so far and appreciate you taking the time to write down your thoughts.  

 

I run the online stores SilkArtificial.com and SnapFlyers.com | Shopify cheat sheet cheat.markdunkley.com Follow me twitter.com/markdunkley
Derek Horn Shopify Merchant www.koastal.co
Posts:
1
November 28, 2012

I have been using this and works for me but not sure how it would work with others. http://www.thegiftcardcafe.com/index.php

Posts:
18
December 03, 2012

Hey Mark,

Thanks for all the work you are doing and for taking your time to respond considerately to posts that were clearly not considerate in tone toward you. I'm really excited about the gift certificate features that are upcoming. I did want to ask a question of whether or not there will be an option to have the gift certificates cover the shipping costs (or in other words, total cost of purchase)?  We have a quasi-gift certificate system in place right now (by creating a gift certificate product; when a customers purchase it we issue them coupon code and tell them it's one time use). But at the moment we have the issue of needing to create a separate "gift certificate" shipping bracket for 0.00 so when customers go to redeem the coupon they don't need to pay shipping costs. The issue is that we sometimes get regular customers customers who use that gift certificate shipping option (likely by accident) and then we have to go and collect additional money from them or eat the shipping cost.

Hope this makes sense. Again, thanks for your time,

-Quin

Posts:
313
December 03, 2012

@Quin

Gift cards will cover the cost of the entire purchase :) 

I run the online stores SilkArtificial.com and SnapFlyers.com | Shopify cheat sheet cheat.markdunkley.com Follow me twitter.com/markdunkley
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1
December 12, 2012

Hi Mark - any ETA on this? I won't hold you to it, just gives me something to look forward to.

Also, there is a gift card function in MerchantOS that we have been using. It would be mind-boggleingly wonderful if MerchantOS and this app could communicate gift card numbers and balances. If a customer uses their $50 card for $10 online and then comes into the shop I would love for their balance to show $40 in MerchantOS.

Based on this discussion, I sent them a message asking if they were in cahoots about this project and they indicated that they were not aware of it. It would seem fairly simple - one would only need to synchronize gift card numbers and remaining balances. I know MerchantOS builds the app, so is it possible for Shopify to reach out to them to let them know about the project and how they might begin modifying their app to allow it to synchronize with your app so that, when everything goes live, we can pop a bottle of champagne?

Thanks for your time!

Posts:
313
Last edited February 20, 2013

Obviously there are a lot of variables with this project because we are building new APIs and an actual application. It's hard to give concrete timelines right now, once the project is underway we might be able to estimate when the beta is out.

We probably won't support POS right out of the gate. But we will be making the API public after the app has been released and then it should be possible to integrate with a POS. Let's get the Gift Card app launched and see what we can do with POS integration. 

Thanks for your thoughts Chris! 

 

I run the online stores SilkArtificial.com and SnapFlyers.com | Shopify cheat sheet cheat.markdunkley.com Follow me twitter.com/markdunkley
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2
December 27, 2012

Thanks Mark for not rushing this out during the holidays. It would have been nice, but not if it caused problems. I, for one, am excited for this feature and looking forward to the API. Next year I'm sure we'll have a whole bunch of new apps that integrate with the Gift Cards for the holiday season with all the kinks worked out. 

Also, thanks for showing a lot of tact in your replies and offering as much info as possible. The customer service I've received is one of the reasons I have 2 stores with Shopify and am hoping for a 3rd in the new year. If you ever make it to Oahu I would like to buy you a cup of coffee and a pastry from our shop. 

 

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December 28, 2012

Great news on this, I really need to add this to my site offerings in 2013

 

uvwebsites Member
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December 31, 2012

Just curious, I see that   www.blackmilkclothing.com   just added a gift card option directly on their site. Aren't they on shopify?  If so how is it done?

 

Regards,

 

John

Harper Shopify Partner
Posts:
70
Last edited January 01, 2013

jadecricket - how do you collect additional money from the customer after the customer has already submitted the order?

Posts:
27
January 05, 2013

@Harper - They are offering gift vouchers (certificates), not gift cards. We do this type of thing by adding digital gift certificates to our site: http://www.goodgoodbox.com/collections/gifts/products/giftcertificate. It's a pretty simple thing to do with the new Product Customizer app: http://apps.shopify.com/product-customizer.

We collect their info during their order, manually create a unique coupon code, and email it to them (or the recipient) with a custom template we designed in MailChimp. They then come to our store and purchase whatever they want using their code.

This will obviously be much better when it automatically creates the unique code and emails the certificate to them. We also use the Chargify app for our subscriptions which adds a whole separate nightmare because we have to manually add all of our coupon codes on the Chargify system a second time because they don't integrate with Shopifys coupon system yet. Chargify also currently does not support one time use coupon codes so we have to monitor these coupon codes and delete them manually after one use (it's a NIGHTMARE).

We sell a steady amount of gift certificates using this method but are praying we don't get a ton everyday, as it will consume a huge amount of our time. We are ANXIOUSLY awaiting the native gift card system, and will throw a party when it arrives ;)

Hope this helps!

Changing the world, one pixel at a time
Harper Shopify Partner
Posts:
70
January 07, 2013

@goodgoodbox
Thanks for your reply.

What I mean is once the transaction is over, how do you charge the customer for additional money, such as if they choose an incorrect, cheaper shipping method. Or if there are additional shipping charges incurred.

Does Shopify allow us this; if not, is there a work around?

Posts:
27
January 07, 2013

Sorry Harper, I meant to put @uvwebsites.

Can't be of much help on your question but I'm sure others will be.

Changing the world, one pixel at a time
Posts:
796
January 07, 2013

@Harper, if you use PayPal Website Payments Pro (or whatever they are calling it these days), you can collect payment via the PayPal Admin instead and collect up to 15% more than the original AUTH:

If you contact PayPal you may be able to change that limit based on your business needs.

My prior platform let us go over the original AUTH amount. If I am not mistaken, Shopify currently lets you go under but not over.

 

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
Harper Shopify Partner
Posts:
70
January 07, 2013

@standoutd  Thanks. Thinking of going with Braintree and will see if they allow this collection after transaction too.

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18
January 08, 2013

Hey Harper,

Sorry it took me a bit to respond. It seems like lots of folks have replied already, but i'll add my response if it helps any.

We have been setting up once time use coupons for a specific amount of money, letting the customer know ahead of time that they must spend the full amount of the coupon in one shot. If they order over that amount, then they are charged the difference. We then made a special free shipping option for people with gift certificates (which also doubles as a shipping option for people who want to pick up on our farm (we're a seed company). Occasionally someone has made a regular order and selected the free shipping. In which case we've contacted the buyer and issued an additional invoice via paypal. We have the basic paypal checkout, and don't have many orders to deal with, so perhaps this manually issuing an invoice would get complicated if you were dealing with a high order volume.

It seems like the upcoming gift certificate features will make this whole process much easier, seemingly (see above) obviating the special shipping selection. But on a side note, I think it would be cool if Shopify users could dynamically rearrange the shipping options drop down menu, so the cheapest option is not necessarily the first / default option seen.

Hope this helps you.

-Quin

Posts:
27
February 06, 2013

Any updates?

Changing the world, one pixel at a time
Harper Shopify Partner
Posts:
70
February 07, 2013

thanks @jadecricket

Posts:
6
February 20, 2013

Hi Shopify,

Any progress on the gift card / gift certificate / gift voucher development? You can see it is in high demand. It will be great to see a launch before Mother's day or even Easter.  Get another programmer on board to help. We (your customers) will love you for it!!

Posts:
24
February 20, 2013

Hey Guys,

we've developed a gift cards app specifically designed for Shopify stores. It allows clients to purchase gift cards from the shop, which are delivered in the form of promotional codes. Additionally, if a balance remains on the gift card after it's use, the client is issued a new promotional code for the balance.

We're in the beta right now so the app is free for a limited time.

find it at http://gift-cards.eshopadmin.com

http://experts.shopify.com/benjamin-crudo | http://bencrudo.com
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6
February 20, 2013

Hi Ben

Why is the subscription so high in beta. Scared of charges when we don't know how things are going on in the back end.

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24
February 20, 2013

Hey, just to clarify, you will NOT be charged anything for the app while it's in beta. The charges that you see are only TEST charges, so they will NOT appear on your monthly statement.

http://experts.shopify.com/benjamin-crudo | http://bencrudo.com
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March 18, 2013

Hey Ben,

I'm trying out the gift card app, but using the promo code doesn't seem to include the shipping, unless I'm doing something wrong.  Am I making sense and can you help me out here?

Thanks!

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March 18, 2013
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Hi Mark,

Any updates? I don't want to use a third-party solution when I'm already paying for Shopify's most expensive "Unlimited" package.

 

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March 18, 2013

hi Renny,

the way the gift-card app works now, it does not include the shipping costs. Due to the way Shopify's current promo code system works, a discount code can apply to an order or to the shipping, but not to both. Please let us know if you require further clarifications.

http://experts.shopify.com/benjamin-crudo | http://bencrudo.com
Posts:
6
April 05, 2013

@icy Are you trying to promote magestore here?  What you mentioned is a Magento Extension. We are talking about solutions to work with Shopify  like Shopify Apps or standalone Gift Card solutions that can work with all ecommerce platforms.

All the features below would be great but with Shopify compatible solution: 

  • Create unlimited Gift cards with different values and prices
  • Deliver Gift cards through email or post office
  • Allow redeeming Gift codes to Gift card credit balance
  • Use Gift codes/ Gift card credit as discount code or payment method

Posts:
129
April 23, 2013

any update from Shopify?

Spice. Sweet. Savory. Hot.
Posts:
18
12 months ago

I'll second that. 

Any udpate for us, Shopify? 

Prettymints Shopify Merchant www.prettymints.com
Posts:
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12 months ago

Does Shopify know approximately when the gift cards will be available?  

Posts:
24
12 months ago

Hey everryone,

Shopify has not made any formal announcements yet. In the meantime please give our gift cards app a try. We have received a number of feature requests from our BETA clients and are continuing to improve the application on a regular basis.

find it at http://gift-cards.eshopadmin.com

Thanks again to those of you who have participated in the BETA and helped us improve the product for everyone.

http://experts.shopify.com/benjamin-crudo | http://bencrudo.com
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12 months ago

+1 -- Would love an update from Shopify on this, this is huge for us!

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12 months ago
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Ben, 

I'm not interested in a kludgy third-party solution. I want a Shopify solution.

 

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12 months ago
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This would be huge for our store! Any updates would be greatly apreciated.

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12 months ago

i'm already signed up & installed (or whatever) — hoping all goes well ^_^ <3 this would be great (native or not)

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Last edited 12 months ago
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eGift Cards, Promo Codes & Shipping


Good-Day,

We would like to offer an eGift Card product on our store, so we've installed your app (Gift Cards by eShop Admin) in it's beta phase (and many many thanks for taking this on). We have the product pretty much set up (though now hidden), but during testing understood that the promo/discount codes generated for our eGift Card product doesn't affect the shipping rate when the gifted customer enters the code upon checkout. When issuing a customer e-gift card, promo code, discount code, e-gift certificate or what-have-you is there a way to allow a customer to also discount shipping along with the subtotal when using a discount/promo code? We're open to anything experimental. Your cooperation is greatly appreciated. Right now, if I'm not mistaken, the set up is generating unique discount codes upon disbursement/gifting of an eGift Card, and a subsequent unique code if there's a remaining balance after a transaction (thanks to you guys at eShop/Ben). Even if we have to offer the gifted customer free shipping on their first order with their eGift Card... we would really like to find an ideal solution that will deduct cost from the whole total (including the shipping) when a discount code is entered (otherwise there's less incentive to use that eGift Card as the gifted customer if he/she has to be concerned with bucking up for the shipping rate). I also have screencaps of the transactions if that's helpful (1 attached).

many thanks in advance
BEST REGARDS, idriss

sugarmamascupcakes.com

Sugar_mama_s_gourmet_cupcakes_-_checkout_thumb
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9 months ago
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Are there any updates on this functionality? I was hoping with the release of "Shopify 2." We would have this in place. Gift Certificates/Store Credits is something that we are severely lacking. It's looking like it will be more effective for us to switch to a new platform at this point. Any insight on a revised timeline?

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9 months ago
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We still need this as well.  I believe this is the last major feature missing from Shopify.  Any ETA?  Any hope that this comes online before the holidays?

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9 months ago
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We also need this feature and certainly before the holidays.  

 

Soren Ryherd Build A Business Competitor slumbersome.com
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8 months ago
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We're on this list as well and would love an update.  We're seriously considering switching platforms unless we at least can have a single dollar-value promo code to be applied to both product and shipping costs.

Michelle Huie Build A Business Competitor vimvigr.com
Posts:
1
8 months ago

It would be amazing if you could implement eGift cards. While you're add it, it'll be great if the discounts/promotions could apply to shipping costs and a discount at the same time.

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3
8 months ago

Hi Mark,

Thank you for the feedback on the Gift Card integration. 

Would you be able to give an update on progress? We are a web design/development firm that often recommends Shopify to clients. We have custom built 5 Shopify sites so far, and now need to integrate the Gift Card feature in order for our clients to be able to expand their businesses.

From our perspective, this feature would be a huge reason to stay with Shopify. Would love to hear an update. Thanks,

 

Seth

voltagead.com

Shopify Adam Shopify
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8 months ago
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Trickiest part is doing split payments in the checkout (partial payment with gift card, partial with other funding source). No ETA, but it's progressing quite well.

VP Product - Shopify
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14
8 months ago

Adam -

Great to hear!  Grind the midnight oil and ill send you a giftcard for our store when it is done!

Chris

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3
8 months ago

I second that Chris. We'll all send you gift cards for getting this crucial feature done. Great to hear Adam that this is progressing well.

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5
8 months ago

If Shopify can aggregate the online sales with the offline sales with your new POS system, the Gift Certifcates should be no problem.  Will we see by the end of September?  Thanks! 

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8 months ago

I wouldn't hold my breathe anyone. They've been saying soon for a year now.

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67
8 months ago

Do you think it likely the the gift card option will be available in the next month or two? I'm keen to have something in place for November but not sure I want to implement http://gift-cards.eshopadmin.com just yet as I've a couple of reservations that I need to check with the developer. 

 

Shopify Adam Shopify
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8 months ago
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Matthew, Rachel, we can't comment publicly on release dates because we don't know. I can say:

  1. Gift cards will be going to private beta in two weeks.
  2. They need to be tested for scalability and security. We won't know how long this will take until the private beta starts.
  3. Gift cards will be available to certain Shopify plans.
VP Product - Shopify
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8 months ago
Hi Adam, can you add mangroomer.com to the private beta. Thanks!
Shopify Adam Shopify
Posts:
153
8 months ago

Thanks Matthew. Our private beta is with 2-3 merchants who have in-house technical staff our engineers can work with.

VP Product - Shopify
Derrick Schommer Build A Business Competitor awesomedrinks.com
Posts:
19
8 months ago

I've already had folks asking yet again about gift cards for our store, and all I can say is "I can't do that" and they're confused as "gift cards have been around for years...." Having this before Black Friday/Cyber Monday should be a -must- for this feature this year.

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67
8 months ago

Thanks Adam, I'll keep checking back!

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8 months ago

@Derrick - Scroll to the beginning of this post. We were wanting this feature last year for the holidays. This feature should be priority but seems to be put on the back burner. It definitely makes the shop owners look bad and lose out on potential sales.

Derrick Schommer Build A Business Competitor awesomedrinks.com
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19
8 months ago

I don't need to scroll back, I know this feature was requested in '09 ;-) I read the full history and every important post that wasn't a duplicate across all the forum posts on the topic. I was trying to put in less whining and more fact (I'm sure they realize people have been complaining for years, but re-stating that doesn't change the past, but they still have a chance to change the near future).

Mary Bowen Build A Business Competitor hipster-baby.myshopify.com
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8 months ago
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Funny I'm stumbling upon this now but after launching my website I've had numerous requests for gift cards/gift certificates!! Shopify please help us all get this resolved ASAP! 

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7 months ago

G'day Shopify programers,  just out of interest, how long do you expect the first phase of testing to last?

Cheers.

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7 months ago

Just want to bump this to the top of the list.

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7 months ago
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I am told it is in private beta, looks great, and is progressing. Hopefully it is ready for prime time soon.

 

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
Philip Wilkinson Build A Business Competitor www.bigcuplittlecup.com
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7 months ago

Hi

We definitely need this soon in the run up to Christmas.   We have developers here and would be happy to be on the private beta if you need more help..

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7 months ago
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Yes this side of Christmas would be great!

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7 months ago

Not holding my breath. Those of us who have been most vocal about this weren't even invited into the beta program. Clearly, it's not a priority at Shopify.

Posts:
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7 months ago

My guess is that it was De-prioritized after missing last xmas.  Hopefully now that payments is out, they are motivated to get it done before Nov.

Come on guys, make it happen!  Ive got tons of customers already asking about holiday cards!

 

Posts:
5
7 months ago

@Shopify Adam - how much longer will the gift certificate functionality be in beta? 

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Last edited 7 months ago

There's a lot — a whole lot — that I've really liked about Shopify since signing up with them more than a year ago. But the absence of gift certificates is starting to look like a deal-breaker. If this functionality doesn't arrive in time for the holiday sales season (which actually has already started), then it might be time to look elsewhere.

It would be great if the Shopify would at least give us a timeline.

Shopify Adam Shopify
Posts:
153
7 months ago

@Matthew We're working with a few merchants to test onboarding, merchant and buyer experience, and security. It concludes when both groups feel we have a polished product. If quantitative or qualitative testing tells us we have to re-work a feature, we'll do it. Committing to ship dates compromises the quality you expect from us.

VP Product - Shopify
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3
7 months ago

Hi Adam, Will the gift card system be able to deal with people emailing a Gift Certificate for an experience, direct to the recipient? or is this beta just for the simple $50 to spend and redeem in an online store? any info would be great, thanks.

Philip Wilkinson Build A Business Competitor www.bigcuplittlecup.com
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7 months ago
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That's just a cop out answer really Adam.

Why wouldn't you invite people from this forum into the beta?

 

Posts:
796
7 months ago

I am all for an overview of the functionality that's coming … it is a BETA not an ALPHA. That would be quite helpful to the masses. But I have known other software companies to have a core group of  BETA testers who are familiar with and able to follow all the QA procedures. I can understand not wanting a far flung, ever changing group of testers. I am just glad it's not BETA when it reaches me! 

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
Joe Garza Member
Posts:
28
7 months ago

Did the eGiftcard solution every launch?  I love the concepts provided and think this is a great app to create. 

Posts:
14
7 months ago

Bumping this to the top.

Joe Garza Member
Posts:
28
7 months ago

Would you go with an eGift card solution or plastic cards?   I think it would be much better to create eGiftcards where an email or text is sent to the receiver and they can come back to the site and use the "code" during checkout with the allotted amount.  If a balance is left over, a new code is created with the new balance.   Let's get away from hard plastic cards. 

Thoughts?  

Posts:
24
7 months ago

@Joe Garza,

the process you've outlined for eGift Cards is exactly what we've implemented in our gift cards app, http://gift-cards.eshopadmin.com

 

http://experts.shopify.com/benjamin-crudo | http://bencrudo.com
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Last edited 7 months ago
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Legitimate Question: This beta that is currently being tested; does anyone have any more information on it? what features will come in the first role out? are there upgrades and other features planned for later? is there a document online somewhere that outlines the specs for this first role out and what the beta con tains?

I need to know whether the features I require are coming soon or whether I am better to look elsewhere now, because this lack of information is now translating into the ongoing wasting of resources such as time and money, I may be setting up a store that will never give my clients what they need/expect.

Could you please provide some tangible information that will help me and undoubtedly others, make decisions for their business.

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Last edited 7 months ago

@Ben Crudo

I want a native Shopify solution, not a third-party kludge.

 

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3
7 months ago

@Ben Crudo 
The only issue is that customers are hesitant to purchase gift certificates with this app because the person they bought it for cannot use towards the shipping charge and sales tax.
Having to issue a refund for these charges is very unprofessional for the shop owner.

Joe Garza Member
Posts:
28
7 months ago

"I want a native Shopify solution, not a third-party kludge." 

This is a good example of throwing out revenue and waiting on something that might or might not come.  Gift cards are known revenue generators and because some clients don't want to pay the value of a third party solution, they lose revenue and complain versus taking advantage of an opportunity and keeping customers happy while increasing revenue. 

Posts:
14
7 months ago

Ben did a great job with his app considering the limitations of the API.

If Shopify had just expanded the API's functionality, Ben could have given us a complete solution a year ago.  Regardless, Shopify wants to do it in house - so lets all just keep politely reminding them that we need it before the holidays!!!!!

Posts:
1
7 months ago

It's been remarkably complicated to find this functionality in a shopping cart. I'm very happy to hear Shopify is working on it. One of my customers is using this giftcard for promotions and it's working really well but their shop is....gag me...on Magento and makes me want to cry on a regular basis. Can't wait for it to be on Shopify!

Joe Garza Member
Posts:
28
6 months ago

This chain started 11 months ago, not sure if the solution is coming quickly?  

Posts:
37
6 months ago
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2
upvotes
I would have to disagree that it's remarkably complicated to find gift cards in an eCommerce solution. Out of any of the major solutions it seems Shopify is the only one the DOESN'T have it.
Posts:
16
6 months ago
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2
upvotes

@Ben Crudo I installed your beta gift card app today and have been testing it. the fact that the voucher code can't be used against shipping fees is a deal breaker. it's a real shame.

Posts:
24
6 months ago

@Christine Chau, thanks for giving our app a try. Unfortunately there is a limitation with Shopify discount codes at the moment which only allows them to be redeemed against a purchase or the shipping fees, no both at the same time. Since our application relies upon the use of Shopify's discount codes, we cannot offer you a more complete solution.

Thank you again for giving our app a try, we really appreciate you taking the time to provide us with your feedback as well.

http://experts.shopify.com/benjamin-crudo | http://bencrudo.com
Posts:
16
6 months ago

@Ben Crudo thanks for the reply. Just a real shame given the amount of work that must have gone into your app.

Posts:
14
6 months ago

bumping this to the top again

Joe Garza Member
Posts:
28
6 months ago

Crane and Canopy:

Would you mind emailing me at joe@blacklinepartners.com?  I want to discuss your gift card needs.  We have a unique idea/concept that can work today with the shopify system and want to run it by a client with need and get reel feedback. 

Thanks, 

Joe Garza 
Blackline Technology Partners
joe@blacklinepartners.com 

Posts:
18
6 months ago

There is more spam in this thread than there are updates from Shopify. Where are the admins?

Joe Garza Member
Posts:
28
6 months ago

Most of the posts are app developers (including ourself) that have written thousands of apps for services Shopify didn't elevate to the top of the priorities and helped endless clients.  Most of the app providers drive more new clients to Shopify that anyone else.  

Posts:
44
Last edited 6 months ago

Hello All,

1) When can Shopify a in-house solution for digital gift cards which are also deductable against shipping fees? Any other solution is going nowhere when shipping international.

 

2) Any app developer or coder who can has a solution for this pressing problem and is able to offer a soluton of a 100% gift card, please contact me:  udo.kiesslich@allyouneed.com
Thanks,

Udo

Posts:
18
6 months ago

Ben, we don't charge shipping or taxes so your product might work for us. I'm going to give it a try.

Ben Francis Shopify Merchant
Posts:
5
6 months ago

Need information on this topic! Gift cards are NEEDED! Every day they aren't supported is a day closer to me leaving Shopify... =-/

Chris Pana Build A Business Competitor www.kreohome.com.au
Posts:
1
6 months ago

We are also in the similar boat, looking for a way to offer gift vouchers for the holiday period that is fast approaching.

Can the Shopify team provide an outline or roadmap at least be offered to your customers as we are too, looking for a different platform should this not be implemented in the next couple of months.

I have a large peer network who tap into my experiences especially from an E-commerce point of view and this feature is a key limiting factor, causing those considering the platform, to look the other way.

An update is owed to your customers at the very least and quit the non-committal updates, it's not helpful, if anything it's damaging your reputation and credibility.

Tariq Shopify Employee
Posts:
55
Last edited 6 months ago
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2
upvotes

Hi everyone,

The docs are now online. Please read them for an overview of the feature.

http://docs.shopify.com/manual/your-store/9-gift-cards

We are taking every precaution to make sure the feature is bug free and ready for primetime as soon as possible.

Thanks for your patience and understanding.

Posts:
44
6 months ago

Hello Tariq,

thanks for the update. There seems to be progress on the gift card topic, but...

1) I noticed that the user club of the beta testers in closed. Can I still join with my shop and how long will it take until really everybody can use this new, promising feature ("Gift Cards are currently available in closed Beta only. The Beta application process is now closed. ")?

2) I did not see any information about the obvious question to which degree the new gift card also cover int. shipping fees? Will the gift card only be valid for products or also for shipping fees? At the end of the day we need a 100% voucher resp. a gift card which can used for 100% of total costs. What can we expect in this respect from the new gift card feature?

Cheers,

Udo / Fabian

Posts:
37
6 months ago

Agreed, I was looking for an answer on whether gift cards will be able to be used for shipping/taxes?

Also, will they be able to used in conjunction with coupon codes or will there be any change to the coupon codes?

Posts:
5
Last edited 6 months ago

Hello

Just wanted to double check that gift cards could be issued directly to a customer similar to a discount code?

For example, if we were to offer a gift card through a competition.

Also, would definitely also like clarification that shipping would be covered by these gift cards.

Thanks

Tariq Shopify Employee
Posts:
55
6 months ago

@Fabian, @Greg - Yes, gift cards are effectively cash. Gift cards are applied to the final order total (which includes shipping and taxes).

@TheStan You will need to go through the checkout process to create it. Issuing gift cards directly to customers is planned in a subsequent release.

Posts:
12
6 months ago

Will gift cards be able to be used in conjunction with other discount codes? 

Tariq Shopify Employee
Posts:
55
6 months ago

@Chad - Yes. Gift cards are not discount codes.

Ben Francis Shopify Merchant
Posts:
5
6 months ago
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1
upvotes

Woo! Finally some movement! How long does the closed beta go on for?! Likelihood of these being ready for Christmas?!?!!?!

 

 

Posts:
67
6 months ago

Excellent news, certainly seems to be moving in the right direction!

Posts:
18
6 months ago

The beta test features "a small number of randomly selected merchants." 

What? Why go with a random group? Wouldn't it have been better to accept applications and choose from those most qualified to help move this project forward as quickly and efficiently as possible?

 

Tariq Shopify Employee
Posts:
55
6 months ago

@japanime, randomness was needed to make sure we created a user experience intuitive enough for all of our merchants to use and understand. A few well qualified merchants that posted in this thread were also included in the beta.

I assure you that we are moving as quickly and efficiently as we can to deliver a well polished product.

Posts:
129
6 months ago

I have a message that Gift Cards is available, but when I try to add it, its says I need to upgrade my plan to Professional.

I already have Professional Plan.

Spice. Sweet. Savory. Hot.
Posts:
115
Last edited 6 months ago

I am having the same problem. I have an offer for the Beta Gift Cards on my dashboard but it says my plan does not support Gift Cards and to upgrade. I have been on the Professional Plan since 2011. It states the Professional or Unlimited so I am not sure why I can't install it.

http://www.aromatherapynaturals.com
Tariq Shopify Employee
Posts:
55
6 months ago

@patti, @redstickspice - We are looking into it. Thanks for the heads up.

Posts:
18
Last edited 6 months ago

@Tariq Are we to infer from the posts by @Patti and @Redstickspice that Gift Card functionality, when it is finally rolled out, will only be made available to Shopify clients who subscribe to the Professional and/or Unlimited Plan? (I'm on an Unlimited Plan, but I don't see the Gift Card invite.)

Posts:
129
Last edited 6 months ago
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upvotes

YEA!!!

Gift Certificates are live on our shop

http://www.redstickspice.com/products/gift-card

 

How do we report feedback on the new feature?

Spice. Sweet. Savory. Hot.
Posts:
18
6 months ago

@Tariq The Gift Card option is now showing in my dashboard. Thanks!

Posts:
16
6 months ago

@Tariq or any one else from Shopify please can you enable gift cards on our store too!!! www.charleychau.com :-) 

Posts:
557
6 months ago

So, how do we find out about DETAILS?  I don't want to enable something in Beta without more information.  I was hoping for a link to documentation but no such luck.  For instance.

Can we enable expiration dates?

If they don't use the whole amount does it deduct the amount used?

 

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Posts:
67
6 months ago

I've enabled the Gift Cards in my store, although they are currently visible as the drop down box isn't formatted correctly for my theme. Does anyone know how to make this right, I've email Shopify support but not heard anything back yet.

Also the email confirmation makes no sense it says the following:


Liquid error: undefined method `floor' for nil:NilClass.
 

Posts:
16
6 months ago

OMG! Just seen the Gift card Tab is live in our admin area - this is very exciting! Off to explore and take a good look now!

Tariq Shopify Employee
Posts:
55
6 months ago

@Alchemist John, Gift cards can be used multiple times provided there is still a balance. Gift card expiration dates are explained in detail in the docs. Here's the link:

http://docs.shopify.com/manual/your-store/gift-cards

You can also access the link by clicking the documentation button after you enable the gift cards feature.

Posts:
3
6 months ago

Hi Tariq,

We're very excited to see Gift Cards being released. Are there plans for external integration?

 

i.e. Create a gift card in a retail store, and integrate with ecomm? If we could tap into the API and access balance information, etc., we could make this work in a retail setting. 

 

Posts:
557
6 months ago

Tariq,

Thanks.  It'd be REALLY nice to provide that documentation link before signing enabling the feature.  I hate enabling things without knowing if they have chance of fulfilling my needs.

John Nanci www.ChocolateAlchemy.com The Art and Science of Homemade Chocolate
Posts:
1
6 months ago

@Tariq - We've been hoping to test drive this functionality ever since launch (we are unlimited users). Would love to test and give feedback. Colorful socks + gift cards = match made in heaven. Can we please have a beta invite?

Really appreciate it!

Nice Laundry

www.nicelaundry.com

8020nl.myshopify.com

Posts:
44
6 months ago

Hello Tariq,

thanks for this new feature

1) Do you consider to offer an option to delay the send out of the gift code after the first purchse? Our shop is more and more victim of fraud. In case we regard the first purchase as fraud and cancel the initial order, will the second order paid with the gift card automatically be deleted without tracking the corresponding code?

@ "Nice Laundry": vey nice homepage. How did you manage to offer such a nice pop-up for the sign-in of the newsletter?

Udo / Fabian  

Derrick Schommer Build A Business Competitor awesomedrinks.com
Posts:
19
6 months ago
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1
upvotes

We've been rolling with Shopify gift cards for about a month now, I've been advertising them to customers and made them quite apparently our menu and we had our first customer gift card sale the other day, so far so good. I also added in some "to" and "message" options for our gift card, applied them to the shopping cart and also use them on our gift card management page for the users.

So far, everything I've brought up with the team is either fixed or being worked on for the future.

Posts:
37
6 months ago
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1
upvotes

Hey Derrick, thanks for the update on how they have been working for you! Would you mind expanding on how you added the "to" and "message" portion? Do you use a product options app for it or did you do your own custom coding on it?

Derrick Schommer Build A Business Competitor awesomedrinks.com
Posts:
19
6 months ago

Working closely with Tariq, I worked through this utilizing line properties, like so:

            <td>Quantity</td>
            <td><input type="text" name="quantity" value="1" size="4"></td>
          <tr>  
            <td>To</td>
            <td><input type="text" id="gift_to" name="properties[gift_to]"></td>
          </tr>
          <tr>
            <td>Message</td>
            <td><input type="text" id="gift_msg" name="properties[gift_msg]" /></td>  
          </tr>

I created a gift card product.liquid that differed from the rest of my product liquids (to remove comment options, YOTPO voting, etc.) and put the above items into it to create the to/msg. I then preview them in the cart (which I can also post below when I get a chance).

These properties are passed along with the product through the purchase, so the user can see differences if they have many gift cards in their cart to different people (and a chance to spell check by eye before checkout).

Posts:
37
6 months ago
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1
upvotes

Cool, thanks for the response. It would be greatly appreciated if you shared the code for th products liquid.

Also, @Shopify, this seems like something a lot of people would want to add to their store, would be nice to see it added to the documentation in some way. Understanding that we customize our themes at our own risk.

Posts:
1
6 months ago

@Tariq I have a custom plan, but cannot use this functionality. 

Tariq Shopify Employee
Posts:
55
6 months ago

@Greg - Line item properties are a well documented feature in Shopify. You can read more about them here:

http://docs.shopify.com/support/your-store/products/how-do-I-collect-additional-information-on-the-product-page-Like-for-a-monogram-engraving-or-customization

We propagate all line item properties that were added to the product when we create the gift card. Here's a link to the gift card liquid object variable for reference:

http://docs.shopify.com/themes/liquid-variables/gift-card

Cheers.

 

Tariq Shopify Employee
Posts:
55
6 months ago

@Lee - Gift cards is currently in beta. It will be rolled out to appropriate plans when its ready for primetime.

Posts:
37
6 months ago

Great thanks Tariq!

Tariq Shopify Employee
Posts:
55
6 months ago

@Fabian, There is a setting to disable automatic gift card fulfillment. You can find more info about the setting in the documentation:

http://docs.shopify.com/manual/your-store/gift-cards/modify-gift-card-settings#auto-fulfillment

Derrick Schommer Build A Business Competitor awesomedrinks.com
Posts:
19
6 months ago

Also, for the cart I did something like (for each item in the loop)

 

   <a href="{{item.product.url }}">{{ item.title }}</a>
            
            {%if item.product.handle == "gift-card" %}
            {%if item.properties.gift_to != "" and item.properties.gift_msg != "" %}

            
            <br/>{{item.properties.gift_to}}, {{item.properties.gift_msg}} 

            {% else %}
              
            {%if item.properties.gift_to != "" %}
            <br/>To: {{item.properties.gift_to}}            
            {% endif %}
              
            {%if item.properties.gift_msg != "" %}
            <br/>Message: {{item.properties.gift_msg}}            
            {% endif %}
            
            
            {% endif %}
            {% endif %}

Posts:
1
Last edited 6 months ago

@Tariq - If you add another wave of beta testers before final launch please activate our site! I have been waiting for this day since we signed up 3 years ago and have checked the forums regularly for any news. As we are planning on ordering physical gift cards to work with your system, any extra amount of a head start setting it up before Black Friday and the holidays would be awesome.

Thank you so much! 

Posts:
37
6 months ago

@Tariq - When a customer purchases a gift card, I'm assuming anyone can use that gift card number, regardless of what account they sign into or if they use "guest" checkout. Is this correct?

For instance if someone purchases the card, but e-mails the number to someone else as a gift. They do not need an account?

Is there a better way to handle it when a customer wants to send the card to someone else?

Posts:
1
6 months ago

This looks great. I'm adding a Shopify store to my brick-and-mortar business, and was thinking that the gift card functionality would be a nice cross-over to that. Is there or will there be a way to mark a card as used in-shop rather than online?

Thanks.

Tariq Shopify Employee
Posts:
55
6 months ago

@Greg - anyone can use the gift card code.

Tariq Shopify Employee
Posts:
55
6 months ago

@Colin - Brick-and-mortar support will be available through Shopify POS in a future release.

Posts:
2
6 months ago

@Tariq - so thankful to see this is coming up soon. 

I am in the process of transferring my 3dcart store over to Shopify but gift card functionality was something I was seriously sweating over. 

For situations like mine, will there be a way to import existing gift card codes & balances from other systems?

Also, if you're compiling a list of new beta testers, I would really appreciate being on it!! 

Posts:
67
6 months ago

@Tariq Can only one gift card be used towards a purchase? Or can mulitple gift cards be used at the same time?

Posts:
2
6 months ago

@Tariq Can we become testers for the Gift Card feature, as well?
We would love to take part in this - would love to start using this feature ASAP.

We've been working on launching our Shopify store, making the move over from WooCommerce.
Hoping to use it for the typical Gift Card functionality, but urgently needing it to offer store credit for our referral program. I would really appreciate it if you were to activate our account for this feature!

I've been following this thread for the past 6-9 months, now.

We're familiar with several Shopping Cart softwares and would provide honest feedback. Thanks!

Tariq Shopify Employee
Posts:
55
6 months ago

@Rachel - Multiple can be used at the same time.

Tariq Shopify Employee
Posts:
55
6 months ago

@Marco - Glad to hear you're excited and appreciate your feedback! While the feature is designed for flexibility, it is still a beta and using it for in-store credit and loyalty will have its limitations.

Posts:
16
Last edited 6 months ago

@Tariq ... is there any way of issuing a gift card manually and being able to print a copy of the gift card code?  We want to be able to send a physical gift box out with the code on a card inside it rather than have a virtual card that is emailed to someone.

Also, at the moment, the virtual gift card is emailed to the customer who bought it - then they have to click a link to email it on the the gift recipient. That doesn't feel like an intuitive user journey to me. Not sure if I've missed something - is there somewhere in the order process where the customer purchasing the gift card can specify a recipient?

Thanks!

Christine

 

Posts:
5
6 months ago
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1
upvotes

@Tariq - what is the css property to edit the "Gift Card" style in the checkout.css.liquid  file?

 

 

Screen_shot_2013-10-25_at_12.24.45_pm_thumb
Derrick Schommer Build A Business Competitor awesomedrinks.com
Posts:
19
6 months ago

The way I did it was use our corporate credit card, purchase the card on our store directly as a "customer" and, if needed send myself a refund on the card :) The "limitations" I think Tariq may be eluding to is it's not a graceful "one click" style solution nor does it have a back-end dashboard mechanism, but it does work. While doing our testing I just purchased a card for myself, it generated an email for me and I refunded my money back to myself.

The other limitation, if you're doing this in a bigger company (we are a mom & pop store) you could run into issues in which you're employees are giving out these codes and have that potential to take the card number down and give it to a friend or use it themselves. Now, you may have a customer call saying the card doesn't work or it has less money on it than was reported because it was effectively "stolen" internal. Tracking that down could be a challenge aside from looking at the gift card purchases to see whom used it first. Still, the political "fun" of that isn't really a great thing.

The way the cards work now, the gift card number is XXXXX'd out like a credit card number so folks working the dashboard do not have direct access to the code, which is how it should work anyway (yet if you had a code via a customer inquiry you could still search the available masked id's and the right one will be found so usability is not hindered).

Tariq Shopify Employee
Posts:
55
6 months ago

@Christine - Physical gift cards is a scenario that we have put a lot of thought into. Its not possible at the moment, however, we have kept the design simple and flexible in order to extend its capability in future releases.

By sending the email to the buyer, he or she can choose how to present the gift card to the intended recipient. It also provides the buyer with confirmation and a chance to review the gift card.

Posts:
16
6 months ago

@DerrickSchommer thank you for that info! if you place the orders yourself and the email with the code is sent to you, that you then pass on to the gift recipient, how does the gift recipient then access the balance info on the gift card e.g. after they have spent only some of the value and there's a balance on the card?

Thanks!

Posts:
37
6 months ago

@tariq - Some beta gift card feedback: We would like to be able automatically send the gift card right away, regardless of whether it is marked as paid or fulfilled. Because it is unlimited inventory, we will always be able fulfill the gift card and capture the funds later. However, if a customer is ordering Friday night, we only process and ship orders Monday-Friday, so their gift card wouldn't be sent until Monday at the end of the day.
 

This means we really can't advertise the eGift Card as "instant deliver" for customers that need last minute gifts. Do you have a suggestion on this?

I would suggest adding an option to immediately create and send gift card once order is created if business would like to operate that way.

Tariq Shopify Employee
Posts:
55
Last edited 6 months ago

@Matthew,

The div is modelled with the exact same html as discounts so you can reuse your css. The container looks like this: <div id="gift-cards">...</div>

Tariq Shopify Employee
Posts:
55
6 months ago

@Greg,

Thanks for the feedback! Shopify can only ensure the merchant has received funds when the order is marked as paid. This is mainly because of offsite and manual payment methods such as Money Order.

You can accomplish your objective using our order and fulfillment APIs. Here's a link to the orders API for reference:

http://docs.shopify.com/api/order

http://docs.shopify.com/api/fulfillment

Hope that helps!

Posts:
67
6 months ago

@Tariq thank you. I do have a slight concern that an individual could purchase a gift card using a discount code and then whoever uses the gift card could also use in conjunction with another discount code! That's not good, is there any way to stop this happening?

Tariq Shopify Employee
Posts:
55
6 months ago

@Rachel,

Discounts cannot be applied to gift card line items. There is one exception to this: you can create a discount code specifically for the gift card product.

Derrick Schommer Build A Business Competitor awesomedrinks.com
Posts:
19
6 months ago

@Christine: the architecture behind the card is exactly what I could imagine from a management and security perspective. In almost every case the gift card is handled not too unlike a credit card. Just like when your store goes "off premise" to a shopify secured cart area when people leave the initial cart screen and have to start entering credit card information, the gift card works the same way.

First, when someone purchases a card they're not given a code, they're given a secured and unique shopify URL for the order. For instance, here is a card e-mail generated (with URL removed for security) by the store:

"Hi Derrick,

Here is your AwesomeDrinks gift card for $10.00 USD.

To redeem your gift card online, type in your gift card code at checkout.

To view or print your gift card online, visit the link below: https://checkout.shopify.com/gift_cards/(unique-hashed-url-path)

Thank you for shopping at AwesomeDrinks!"

---------

Notice the url is shopify directly, this means you don't have to concern yourself with the overall security or worry about doing anything special in your store to handle any specialized landing pages. However, Shopify gives you access to "theme" that specific page to meet the needs of your store, here is an example of what we themed ours to look like: https://www.dropbox.com/s/2oqt4ipc812cdxa/gift-card-example.jpg  (I blurred the code).

The theme can be important because this would be the page people can 'print' to put into a physical envelope with a card for birthday, holidays, get well, etc.

In my version, I built it to offer the ability to put their name and a short message thanks to shopify line item properties; if you don't use those then it won't have a name/message but the rest will be there. Also to note, they've included access to theme.settings so if your theme offers color settings you'll be able to reflect those colors within this template (instead of creating separate theme color settings that won't change dynamically if you change your color theme).

 

Now, as for management of the cards. The dashboard presents you with a management page that sorta looks like the credit card payment transaction page cross bred with the coupon code management. You'll have a list of all cards (masked out), with customer name, date, possible expiration date (default:none), initial value and current value. Clicking on the card specifically lets you drill down to see the history of the card (not too unlike a purchase showing you the history of the initial purchase, email being sent, order shipment notification, etc.). You are also given the option to disable the card (good for people that want to refund it and the value is still full).

 

Does that make sense?

 

 

 

Posts:
37
6 months ago

Thanks again for the great insights Derrick!

Can either you or Tariq shed any light on how a customer can check their remaining balances of gift cards they have purchased?

Posts:
67
6 months ago

@Tariq

Just tried now and yes they can't be bought using a discount code, however I think the message could be better than

You have successfully applied the coupon code10 with a value of 0.00.

Wouldn't be better to say that discount can't be applied to the purchase of a gift card. I will be editting my T&Cs to say this, but think it does need a saying instead of the above.

Tariq Shopify Employee
Posts:
55
6 months ago

@Rachel,

Thanks for the feedback. It is possible that additional items may be present in your shopping cart which is why the message appears that way. I agree the messaging can be improved. I'll take a note of it.

Tariq Shopify Employee
Posts:
55
6 months ago

@Greg,

Customers can see the balance of their gift cards in three places:

  1. At checkout when the code is entered.
  2. The order confirmation page shows the remaining balance of any gift cards used while placing the order.
  3. Using the unique link provided in the gift card email. The default gift_card.liquid template will show the balance if it is lower than the initial value.

I'll have a page added to the documentation describing the above.

Posts:
67
6 months ago

@Tariq

I use PayPal  for credit card payments, to save customers becoming confused at checkout I removed the PayPal button so they have to wait until the final checkout screen to choose between PayPal or credit card but with the gift card the PayPal button has reappeared how do I remove this?

 

 

Checkout_gift_card_thumb
Tariq Shopify Employee
Posts:
55
6 months ago

@Rachel,

Thank for the feedback. We've logged the issue.

Tariq Shopify Employee
Posts:
55
6 months ago

@Rachel,

The PayPal button appears regardless of what product you add to your cart. The button must be displayed because it is required by PayPal's integration guidelines. If you removed the PayPal button from you theme's cart.liquid, you will need to add it back.

 

Posts:
2
6 months ago

@Tariq I understand it can have it's limitations. I'm aware it's still in its beta stage.
But can you please enable the Gift Card feature for us to try? :) Thanks!

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6 months ago
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upvotes

I'd like to nominate @Tariq for Shopify Employee of the Year. After a year of many of us discussing Gift Cards and hearing almost nothing from Shopify officials on the subject, Tariq has come to the rescue the past week and provided us with tons of useful information and feedback. These kinds of regular updates are invaluable — and the lack of them earlier caused a lot of concern and bad feelings toward Shopify. Thank you so much, Tariq, for showing us that Shopify does care about its clients!

Derrick Schommer Build A Business Competitor awesomedrinks.com
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19
6 months ago

Do I get any credit for letting him know that people were yelling and that it needed to be controlled by a shopify representative? :)

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Last edited 6 months ago

@Derrick No, but the school bully has promised not to beat you up in the hallway anymore. ;-)

Derrick Schommer Build A Business Competitor awesomedrinks.com
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19
6 months ago

Class bullies never liked to beat me up, they always ended up with black eyes or on the ground going, "what just happened" :) Geeks that fight back are the worst :)

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6 months ago

@Derrick LOL.

By the way, your Shopify site looks fantastic.

Derrick Schommer Build A Business Competitor awesomedrinks.com
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19
6 months ago

@japanime thanks, we took a stock theme and tweaked the crap out of it and then I had it reviewed by some of the folks at Discovery Network that where fans of our youtube cocktail show (which I use to drive traffic to our store as well). So, they went through it, had me change a few things that were more "e-commerce friendly" and went from there. Having someone review for full e-commerce look & feel and best use has helped drive bigger sales.

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6 months ago

@Derrick That's a great success story! Thanks for sharing :-) I have a few friends in the States who would love the stuff you sell — I'll be sure to point them to your site.

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6 months ago

I would also like to give a shout out to the Shopify developers and @Tariq for finally delivering the gift card option.  Working very nicely!

Beezer Build A Business Competitor www.beezer.com.au
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43
6 months ago

Would love to give the gift card function a good testing. Is it possible to enable in my store?

www.beezer.com.au

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12
6 months ago

Hi. We have a customer who purchased a gift card and entered his email address incorrectly. Is there a way to forward the gift card to an updated address? 

Derrick Schommer Build A Business Competitor awesomedrinks.com
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19
6 months ago

@chad : I would find the customer record, correct the e-mail address like you would for any order in which a customer does this (too many I've found), then go to their gift card (search by customer name if you have a lot of them), and hit the button that says "Email Gift Card to Customer" in the top corner of the card summary window.

Tariq Shopify Employee
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55
6 months ago

@chad,

You can quickly access the customer by clicking the "View customer profile" link located in the billing address box at the top right of the order page.

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6 months ago

@Derrick: Thank you! That worked. I didn't know if it would send the email to the updated address or not. When I read through the documentation, it looked like it would only send to the original email address provided. 

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6 months ago

Thanks Tariq. These seem to be working nicely for us so far. 

Just to raise our hand... We would utilize the ability to create these from our end for promotions, etc. a lot. I know you guys are working on it for a future release.  

Derrick Schommer Build A Business Competitor awesomedrinks.com
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Last edited 6 months ago

@chad yeah, the trick is, you can modify the original email address provided. So, in short, you were thinking too hard about it :) It will do the right thing, I've had to do this many times for customers that seem to forget how to spell their names and such :)

Derrick Schommer Build A Business Competitor awesomedrinks.com
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19
6 months ago

@chad, yeah, I mentioned a few weeks ago about promotions and such but I also understood that it could "shake up" stability and having the current rollout of features will get us through the holidays. Future expansion on the feature is a nice to have now, and a higher priority once next year begins :)

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6 months ago

@derrick: Yes, that happens more often than I would have thought prior to opening our store. I think it just means they're so excited and can't wait to finish their order. 

Derrick Schommer Build A Business Competitor awesomedrinks.com
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19
6 months ago

@chad, yeah, perhaps it's excitement. I'm a firm believer people just don't pay close enough attention :) Such as the customer that purchased and forgot to add their apartment number then wrote a review saying they never received the items they ordered... 

Tariq Shopify Employee
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55
6 months ago

@everyone,

Thank you for the kind words and praise. I'll pass on your gratitude to the rest of the team working hard to bring you this feature.

Tariq Shopify Employee
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55
6 months ago

@Chad,

Thanks for the feedback. Yes, allowing merchants to create gift cards is a feature planned for a future release.

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6 months ago

@Tariq  

So glad to hear you guys are working on a solution. Just real quick feedback huge props to you guys not rushing it. I really respect companies that take their time and hold out against consumer pressure to perfect their product before releasing, shows a lot of company maturity and respect for design and product creation. You guys are right up there with Apple and Blizzard in my book.

Is it possible for any other merchants to be included in the BETA testing of the new giftcard feature? We have in house developers and web designers who can work with Shopify team. We have pretty much customized our entire site to fit our needs so I think if we are given the opportunity to try it out we could definitely make it work well. We would love to work with you guys on this. Giftcard feature would be huuuuge for our business! 

Let me know! 

 

You can checkout our site here http://www.sivanaspirit.com/

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Last edited 6 months ago

@Tariq,

The gift card feature is exactly what we are looking for. Would it be possible to join the test group?

jackerwin.com

Best, Daniel

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14
6 months ago

@Tariq we would love to join the test group also as we are getting alot of requests already.

Revenue we will all miss out on.

Thanks

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11
6 months ago

@Tariq,

We volunteer to be part of the test group as well. This is a feature we've been waiting for, for a long time. Thanks.

Ahmed

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2
6 months ago

@Tariq

 

We would love to be apart of this test group to if it is possible. We have both in house designers and developers/programmers who are familiar with shopify so the integration should be simple for us. 

Let me know! 

Sam@sivanaspirit.com

http://www.sivanaspirit.com/

 

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1
6 months ago

@Tariq,

Is there anyway we can join the beta testing group also? We're really excited for this feature and have been waiting a long time for it! 

Thanks,

Ryan

meilipaperie Build A Business Competitor meilipaperie.com
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10
6 months ago

Please add us to the test group as well! 

Thanks!

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1
6 months ago

@Tariq,

We would love to join the test group and help get this up and running for the holiday season! Thanks! 

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2
6 months ago

@Tariq,

I'd love to have Abundant Heart be a part of the gift card test group as well.

Thanks,

Jenna

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Last edited 6 months ago

@Tariq,

Please add Poprageous to the test group.  Thanks!  

If you can't add our site, can you say how soon gift cards will officially be launched?  I am wondering whether I should install Ben Crudo's gift card app as a temporary solution or just wait for the Shopify release.  Thanks 

 

 

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6 months ago
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upvotes

This thread has devolved into a "Pick me! Pick me!" shout-fest. 

We need a new thread where those of us who are beta-testing the gift card functionality can provide feedback to Shopify.

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5634
6 months ago

HI Japanime, do create a new thread, good idea. Add [For Beta-testers only] or similar to the subject. Try something like this:

[BETA-TESTERS ONLY] FEEDBACK ON *BETA* GIFT CARDS FEATURE

 

Caroline from http://11heavens.com ∴ mllegeorgesand AT gmail DOT com
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5 months ago

@Tariq Would be great if we could be added to the test group! This would be really useful before the run up to Christmas.

Thanks!

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16
5 months ago

I'm on the professional plan but don't see the gift card option in my menu?

Tariq Shopify Employee
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55
5 months ago

Hi,

Thank you to everyone who is using the product and providing us with feedback, really helpful. To all shop owners waiting for access, we appreciate your patience and are working hard to get you all involved.

Tariq Shopify Employee
Posts:
55
5 months ago

Hey everyone,

I've got some exciting news. Gift cards is out of beta!! Learn more about it here:

http://www.shopify.com/blog/10096333-introducing-gift-cards-for-shopify

Thanks for all the feedback :)

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5
5 months ago

Great to see. Thanks for all the updates Tariq.

Very happy to see that there is an 'issue gift card' feature in the Admin panel.

One question in regards to this - it only allows us to issue to an existing customer. Will Shopify be able to allow for us to issue to anyone in future? We'd hope it's just a case of adding two fields - one for the recipients name and the other for the recipients email address. This would be very helpful in terms of issuing prizes for competitions etc.

Tariq Shopify Employee
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55
5 months ago

@TheStanOfKabuki The optional customer field can be used for the recipient in this case. You can use the "Add Customer" button from the Customers tab to create new customers as well.

Philip Wilkinson Build A Business Competitor www.bigcuplittlecup.com
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5
5 months ago

Is it possible to have the gift cards appear as multiple products instead of one single one.  We have setup 4-5 value denominations but want them to appear as individual items/ graphics in the collections pages.

 

Is that possible?

Derrick Schommer Build A Business Competitor awesomedrinks.com
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19
5 months ago

While I won't speak for the shopify guys, my guess is they'll say "not right now, but that's a great idea." :-) The reason being, the Gift Card option is obviously a secondary item style as a) it has it's own menu b) it cannot be "duplicated" which tells me it's handled in a more unique manner.

My guess is the core functionality is very similar to a basic product style but it's definitely managed different.

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5 months ago

Hi, Philip. It definitely is doing with Liquid and Javascript depending on approach. I can give you two thoughts on it but you'll need to do some coding or get an expert involved possibly.

1. Create an special collection template and assign it to a collection with the gift card. The link in the collection collection would lead to the gift card SKU and automatically switch to the variant of the same value of the collection link clicked. There's been discussion on how to do that because we asked a while back. You put the value to match as a hashtag at the end of the link HREF (mystore.com/products/gift-card#100). A script finds the match.

This code will output a list of the card amounts as an example of how the template would loop through the gift card product:

  {% for product in collection.products %}
     {% for variant in product.variants %}

         <p>{{ variant.title }}</p>
  
      {% endfor %}
  {% endfor %}

2. Create a special product template and assign it to the gift card. Do a similar process to output each variant in a table-like way, each with it's own ADD TO CART / Quantity box for each variant.

Just my thoughts. I believe either would work.

http://www.StandoutDesigns.com ::: Solid Wood TV Furniture for Enthusiasts. Made in USA.
Tariq Shopify Employee
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55
5 months ago

@Derrick well said. Want a job? ;)

@Philip - Its already planned on our feature roadmap.

Derrick Schommer Build A Business Competitor awesomedrinks.com
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19
5 months ago

Ha! I was a software developer for 12+ years at some major network companies and currently work for a company that does web application security, load balancing and such... one of your vendors at Shopify :)

Philip Wilkinson Build A Business Competitor www.bigcuplittlecup.com
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5
5 months ago

Tariq - great but when?  Should we wait or do the custom coding?

Philip Wilkinson Build A Business Competitor www.bigcuplittlecup.com
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5
5 months ago

Much appreciated - we'll give it a shot, unless @tariq gives us a timeline on when the option will be available :-)

Tariq Shopify Employee
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55
5 months ago

@Philip - We are working on it but I don't have a timeline available just yet.

Derrick Schommer Build A Business Competitor awesomedrinks.com
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19
5 months ago

Depends on if you want to be bound by a developers promise or put control into your own hands :) Consider it took Shopify 2 years or so to roll out giftcards and last year they said they were almost there. If there is one thing I've learned from being a developer: never trust developers on timelines. If you want the control, add the control yourself and, once a feature rolls out, you can migrate at your own pace.

If you're looking for this in 2013 I think you're going to be disappointed. Facts to consider: black friday / cyber monday is almost upon us and then we've got a few weeks of intense holiday shopping. Do you want to put something like that influx into your system during the middle of the biggest buying season? Second to that, do you think developers are going to want to start rolling out features and functionality above and beyond during the holiday season? :)

If there is one big thing I learned in my years of development: "never checking code on a Friday that you don't want to be back fixing on a Saturday." That also works for the holiday season. I'd expect to see no future progress on new features (aside from bug fixes) until 2014. Of course, that's just a guy looking from the outside in, but it's based on science of the human condition ;-)

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5 months ago

I want my gift card appears in different currencies is that possible to do ? 

Tariq Shopify Employee
Posts:
55
5 months ago

@Hessah - The gift card appears in the currency that your shop is configured for.

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