d
Topic
Posts:
150
August 28, 2009

3D Secure Shopify No Answer This post is outdated

Everyone from the UK, 3D payment secure is a must very soon and it looks like I will be closing Sept 1st as I have no other option. RBSi have told me 3D will be a must. Shopify's last update on this was "they are working on it". Its been a great 18months but without being able to take credit cards and payments I have no choice but to close soon unless they find a fast solution. I cannot survive just on Paypal...even they are changing soon in the UK Thank You Any other UK sites closing down or moving because of this ?
i
Replies
Posts:
86
August 28, 2009

Please get down off your high horse and take a dose of reality!

The truth is that you won’t be able to accept Maestro cards until Shopify come up with a 3D Secure solution – which they have said is now a top priority. You will still be able to accept every other card that your gateway supports.

This situation is not ideal as the Maestro card is very popular here in the UK. But I think closing your store completely is a bit of an over reaction.

You will still be able to accept Maestro payments by using your gateway’s virtual terminal so you could always inform customers with these cards to place an order over the phone.

Posts:
150
Last edited August 28, 2009

Those comments Matthew are rather interesting. First I would like to say that I have had a conversation with RBSi and they do not seem to share the same comments as you have posted.

1. Sept 1st I will no longer be able to accept Maestro as well as UK Maestro. Plus I was also explained that I must accept “Terms” of my credit card merchant account. Stating that if I do not impliment 3D I risk a fine of 25,000usd.

Also I was told that Visa and Mastercard have also been pushing the 3D verify method.

Virtual Terminal ??? I don’t know about you but most of my customers order product from 11pm to 4am. So unless I enjoy staying up late at night taking orders it simply won’t work.

The risk also is if I get a charge back on a Maestro I can have my Merchant account blocked.

I said I would close my store on Shopify but I would look at another platform that would allow me to use 3D.

I have also told shopify I would help on the cost of supporting 3D months ago.

Not every store is the same Matthew.

Just look at what Google Checkout did a few weeks ago. They completely stopped taking Maestro. This is a clear signal that companies are not ready even big ones like google.

I would appreciate personal comments towards me be used in an email.

Lets be professional here.

Posts:
86
August 28, 2009

Yes not being able to accept Maestro is a real problem (for us also) but I am simply pointing out that you do not need to close your store and nor do you need to risk getting fined, blocked or lashed.

Whilst Visa and MasterCard are pushing 3D Secure, it is not yet mandatory on any card other than Maestro.

There are a number of options available for UK store owners:

1.) Go into the Shopify backend and un-tick the Maestro payment option. Customers now can’t pay using Maestro and you won’t risk a $25,000 fine and nor will you risk having your Merchant account blocked. You can then re-enable when Shopify supports 3D Secure.

2.) Accept Maestro payments through a PayPal Pro UK account for a while until Shopify supports 3D Secure. You could even accept all cards in this way for a while to smooth the checkout process.

3.) Move to another platform.

I know every store is different. We too have had to assess the impact of the 3 above options and have made our decision.

As far as I understand it, the Google decision is not one of simply not being ready, but more of a two fingers at MasterCard (Maestro’s parent company).

Posts:
86
Last edited August 28, 2009

Upon reading your comments again, it appears that RBS are the problem here.

The credit card companies have only made 3D Secure mandatory for Maestro. From what you have said, RBS have made up their own set of rules.

I would read those terms carefully to see exactly what they say. Don’t trust what someone in a call center is telling you ;)

Beechy Member
Posts:
107
August 28, 2009

Hi Matthew,

Have you had contact with shopify regarding 3d secure, and it now being a “top priority” – did they give you any indication of time scale etc for implementation.

Posts:
150
August 28, 2009

RBS a problem ? Well that seems to be a major problem don’t you agree, since it’s one of the largest banks in the world and they manage my merchant account. Google has bailed out and Paypal is not the best option. Matthew it’s not just RBSi all one has to do is google and see it’s all over the UK and it’s not just Maestro , its Mastercard and Visa

Have a look

http://ideas.infusionsoft.com/pages/3978-infusionsoft-product-ideas/suggestions/244893-3d-secure-checking-will-be-mandatory-in-the-uk-shortly?lang=ja

Posts:
150
August 28, 2009

Beechy Shopify simply said it’s a priority…that’s about it and closed the thread.

All I will say is if Google bailed out who is next.
Regarding phone orders, Just decided to try one now, funny thing is the transaction was declined by bank…Card was used to attempt multiple purchases and flagged.

3D is here and we must live with it.

Once again I will help fund it as I am sure other UK sellers would to. I love shopify but I am stuck in a difficult position.

Posts:
86
August 28, 2009

Beechy, you can read the un-editted replies from Shopify here:

http://support.myshopify.com/discussions/questions/1090-3d-support-for-credit-debit-card-transactions

“The last update I received from our CTO last week, was that now that our Rackspace move is complete, 3D secure has become the priority. So, the developers are on the task now, but it’s not possible yet to say what the ETA would be.”

Beechy Member
Posts:
107
August 28, 2009

Thanks Matthew,

That thread looks promising.

Posts:
150
Last edited September 01, 2009

Looks like the 3D deadline has now come. I have seen my sales on my website come to a grinding halt. Abandoned orders are on the way up and sales lost bythe hour. I wish my other UK sellers all the best through this difficult time.

As of this morning I was told to Remove the Maestro Icon from my website and no longer able to accept this due to the failure of my site not accepting 3D Secure. This has hit about 40% of my bottom line.

What I have done is order EAN codes and started listing product on Amazon to keep my company alive. It’s very difficult to turn away paying customers and 16 months of hard work on the shopify network.

I will say it again, if Shopify needs help or funds I am willing to help pay some of this development.

Next is when Visa and Master card set there deadlines. Paypal is already saying Dec/Jan and Google has simply said no.

Any suggestions ?

SO FAR TODAY NO ORDERS

Posts:
5824
September 01, 2009

Thanks for keeping us updated with actual numbers, Alex.

Last word from Jaded Pixel was from Peter yesterday:

Our CTO e-mailed me and wanted me to pass on reassurance that 3D secure is the priority, but he was unable to give an ETA due to the amount of testing that has to take place, and anything that may turn up during the tests.

Source: http://support.myshopify.com/discussions/questions/1090-3d-support-for-credit-debit-card-transactions

I heard that developers are extremely busy these days so I assume they’re working on this. Another priority they have is to rehurl the way taxes are handled in Shopify.

This work on 3d-secure is no small undertaking. It’s extremely complex. My thoughts are with Cody & all.

Caroline from http://11heavens.com ∴ mllegeorgesand AT gmail DOT com
Posts:
309
September 02, 2009

Alex,

You can still use NoChex which has 3D secure. I’ve been using them since January without any problems and take about £1000 per week through the store.

Sure I get some people who don’t complete but I check the abandoned orders every day and either phone or email back.

I realise NoChex means you can’t have PayPal working in tandem and that the user is taken to a 3rd party gateway but I’m sure for an interim period it would be suitable.

Stuart Whitman http://stuartwhitman.co.uk + http://wiki.shopify.com/Stuart_Whitman + http://twitter.com/stuartwhitman + http://hookedonshopify.com
Posts:
150
September 02, 2009

Interesting, I think it’s only a matter of time that everyone must change and adopt the new way. Does shopify integration work with NoChex 3D ? I use a merchant account. Maestro told me and RBS that unless 3D is on I could get a big fine. Do you take Maestro ? You should take caution because these card companys are not letting up on this.

I will look into NoChex, I was also told to Prepare for Visa and MasterCard to require it soon as well.

As of yesterday my sales dropped due to this

Posts:
150
September 02, 2009

I signed up for them. So I will have to decide if I want to close down my Sage Pay account now. The problem is I need to test this to make sure it will work properly.

I do appreciate the help.

I will sign up for there phone support merchant account.

Posts:
309
September 03, 2009

Alex,

As NoChex is a 3rd party gateway and they are fully verified by Visa/Mastercard then there system does all the 3D secure verification – Shopify dont have anything to worry about.

I get Maestro orders no problem.

The difference with NoChex is that it’s not your merchant account. Your just using their merchant facility to take payments – almost like PayPal. If you sign up for a pro account then they will probably ask for a £200 retainer that’s there incase of chargebacks.

Stuart Whitman http://stuartwhitman.co.uk + http://wiki.shopify.com/Stuart_Whitman + http://twitter.com/stuartwhitman + http://hookedonshopify.com
Posts:
150
September 03, 2009

Appreciated, The issue is I spent a lot of time adding the Sagepay and if I delete it and add NoChex it could be a hassle. How did you modify the checkout page on NoChex

CHeers

www.channelgoods.com

Also do you know any good SEO guys ?

Posts:
309
September 04, 2009

If you get the NoChex merchant account then you can add your own logo.

What are you looking for on the SEO side of things as I may be able to help.

Stuart Whitman http://stuartwhitman.co.uk + http://wiki.shopify.com/Stuart_Whitman + http://twitter.com/stuartwhitman + http://hookedonshopify.com
Posts:
10
September 07, 2009

NoChex actually seems like it could be an option for us.

Problems with PayPal right now are that they hold 10% of revenue for 6 months which is incredibly difficult for us.

Do customers ‘realise’ they are going through NoChex or is it seemless?

Can you use NoChex as main gateway and still offer PayPal Express to customers? We get about 25% of orders paid by PayPal rather than card.

Not seen any progress update from Shopify so need to start working on alternative to PayPal I think.

www.biketart.com
Posts:
309
September 07, 2009

NoChex is pretty seamless expecially if you use . The only thing is it appears on the customer bank statement as NoChex not your company name but I’ve never had any comments about this.

As far as I’m aware you can’t use NoChex and PayPal Express.

Stuart Whitman http://stuartwhitman.co.uk + http://wiki.shopify.com/Stuart_Whitman + http://twitter.com/stuartwhitman + http://hookedonshopify.com
Posts:
150
September 07, 2009

Adam this is why I have been pressing for 3D secure by Sage Pay. Sage Pay is wonderful with merchant RBSi. Paypal continue to hurt the merchant, I have had nothing but nightmares on Paypal.

Posts:
150
October 21, 2009

As another 2 weeks go by building chargebacks we still have NO UPDATE on Sage Pay and Worldpay 3D secure. I will say it again for the 100000th time, SHOPIFY I will help with the cost of integration, I would save so much money on chargebacks and could defend them. Special warning to Paypal UK people soon 3D will be needed. I hope you all don't suffer what I have experienced, it's almost half a year now and they are still in development ????? come on

Posts:
150
October 21, 2009

Stuart was told today Nochex only accept UK cards, well this is not good since I am international. Wow I cannot believe I have been left in the dark in the UK here on payment options.

Posts:
10
October 29, 2009

Shopify say here http://support.myshopify.com/discussions/questions/1090-3d-support-for-credit-debit-card-transactions

That it's sometime Q1 2010.

This is not good enough. Don't see how we can continue with Shopify.

The money they will loose from UK sellers leaving will more than pay for them to hire someone to get this done before the time limit.

www.biketart.com
Posts:
150
October 29, 2009

Adam I share your remarks 100% and I am planning on leaving shopify as soon as I can. I will organize a company to design a new site for me. For Shopify to say Q1 2010 for 3D... I simply don't believe the time target as they have dragged us out long enough. I have spent thousands using this platform and will be glad when I find a new solution. Just wait for the Paypal people to require 3D then we will hear EVERYONE cry.... time to move I am afraid to say.

Posts:
5824
October 29, 2009

That's why you dropped me dry, Alex? I never heard back from you.

I am starting to get pissed with Shopify about this too by the way.

Fuck <--- can I see this? Have I really?

That 3d secure stuff is very important.

Hire more developers please, and if you don't have any dough to hire more people maybe it is time to cater to a more serious audience: increase your monthly fees and get rid of these people who are only playing with Shopify in the hope of making easy money online but never will, you know the kind: the hobbyist. They are a burden to the community anyway. They bring down the I.Q. of this community to the floor. Shopify is too cheap.

Caroline from http://11heavens.com ∴ mllegeorgesand AT gmail DOT com
Posts:
150
January 07, 2010

Anyone else think this 3D delay by Shopify is ridiculous ???? 

All one has to do is look at over 50% of my orders canceled because I cannot accept Maestro etc. I am not even counting the Charge backs by the lack of 3D secure in place.

I will say it again and again , SHOPIFY IF YOU NEED FINANCES I CAN HELP with this issue.

Jamie Chief Officer of Funness shopify.com/plus
Posts:
5856
January 07, 2010

Hey Alex, I believe that Cody is getting really close on this and your troubles will be over. See this thread as well:

http://support.myshopify.com/discussions/questions/1760-3d-secure

http://evolvedesign.co ::: http://twitter.com/bacchus
Posts:
150
January 07, 2010

Not good enough...this has dragged on for years and they don't even have a Demo or Beta ready to test. We are weeks away from another deadline. January 21st for Paypal. So far my 3D with Sage Pay is no longer good, Google Checkout, and now soon to be Paypal. I am sure you can see I have lost faith here. It's great we all have fancy sites, but worse when we can't accept money

Posts:
150
January 18, 2010

Need I say more as explained unless Shopify helps us adapt to 3D secure with systems like SagePay(Protx) we will soon be forced to move.

I have told everyone Maestro would be cancelled by Paypal, read it here.

http://www.moovinonup.com/blog/google-and-paypal-to-drop-maestro-support

 

ONCE AGAIN, IF SHOPIFY NEEDS FINANCIAL SUPPORT FOR 3D SECURE I WILL OFFER FUNDS.

 

 

Posts:
150
January 27, 2010

I have now dropped Paypal and Google Checkout as they no longer accept Maestro. 50% of my orders are now FRAUD attempts as Shopify has NOT updated any of us on 3D secure. This is so bad.

Posts:
150
February 23, 2010

Just this morning received a letter from RBSi regarding 3D secure and warning me that if I am not compliant to halt trading using Visa and Master Card.

 

The development of the SO CALLED 3D secure from Shopify is at what point now ?????? 5 months ago I was told this was High Priority. Well Shopify ...where is it ????

Posts:
150
February 24, 2010

Doesn't anyone care about this situation. If you are in the UK and taking credit card transaction be very clear that you understand you have no protection without 3D.

Shopify have promised this months ago and still no update.

Simon Lewin Shopify Partner
Posts:
74
February 25, 2010

I'm sure lots of people care about the situation!

Re. RBSi, what is there deadline for 3D secure for Via and Mastercard?

We're currently putting everything through PayPal Pro.

I'm really looking forward to Shopify resolving this as I'd like to use the SagePay account that I opened just before discovering 3D secure wouldn't work with Shopify.

I'm going to stick with PayPal Pro for now as it seems that they only require 3D for Maestro (which I've turned 'off' as a payment option).

But yes, I'm looking forward to it being resolved.

Simon

 

Posts:
150
February 25, 2010

Simon, this is a total joke when we have to shut off Master Card and Visa, Even Maestro was shut off almost a year ago. Its clear shopify just don't care. Some of our customers hate Paypal. I got an update about a year ago ...saying it was TOP PRIORITY 3D...pfff what a joke....then about 5 months ago it's almost done. Yesterday I was told ....we will let you know.

This is an insult...sorry to vent on this board but what choice do I have when I have been told one thing and no one delivers.....I have had to move my product sales to AMAZON ...it's embarrassing.

Posts:
121
March 27, 2010

What's the latest on this? That link (http://support.myshopify.com/discussions/questions/1760-3d-secure) just says the thread is private or deleted.

We too being told by our acquirer that we must implement 3D Secure. We're almost at the end of "Q1 2010" now!

 

Beechy Member
Posts:
107
Last edited March 31, 2010

I'm not that impressed either - running 3 shopify stores in the UK and none can accept Maestro. I too am wondering whats happened regarding the

 "We are developing 3D secure support" and "its almost done" posts in this forum a few months ago leading up to the paypal deadline for 3D secure in the UK. It does seem that Shopify are going to wait until they have no alternative but to implement 3D secure.

Pretty much every online store I have personally bought a product from in the UK recently has support for 3D secure now.

The post by tobi in this thread

http://forums.shopify.com/categories/1/posts/27276#comment-27306

Doesn't fill me with much hope either. I just wish Shopify were a bit more transparent regarding this issue.

Mike Rochon Shopify Employee www.shopify.com
Posts:
45
March 31, 2010

Cody let me know that our current estimation for release of 3D secure for Shopify is end of Q2, 2010. 

 

 

Posts:
150
April 11, 2010

Mike 1.5 years to do 3D ? i will say it again if shopify lacks funding for this I will help. I would hate to see Online sellers get a massive fine from Visa or MasterCard for not having 3D in place. If this isn't ready by Q2 I am walking

Posts:
121
April 12, 2010

If it isn't ready by Q2, I may be forced to walk!

Posts:
121
May 05, 2010

I don't suppose there's any update on 3D Secure? I know we're not even halfway through Q2, but I'm still keeping my fingers crossed...

IainC Shopify Partner
Posts:
1
June 30, 2010

I've been holding out for this since I joined, as I keep reading that it's imminent.

After 6 months of not promoting my store because people can't actually order from me, I'm about to give up hope. I can't even buy anything from myself, as my VISA debit card uses 3D-Secure!

We're now at the end of Q2, so I can only hope that this issue is about to be resolved as promised...although I won't hold my breath too much.

Great platform but this is a *serious* deficiency for UK stores.

Posts:
150
June 30, 2010

Hi IainC,

 

Another promise by Shopify, "Cody let me know that our current estimation for release of 3D secure for Shopify is end of Q2, 2010"

Once again this is starting to be a joke, I will say it again,

If shopify needs financial support to get this going I can help, but if this is proof that they do not have the experts to do this, .....then we have a problem.

 

This is disappointing, 

 

Why do you treat good paying customer like this Shopify why ??

Posts:
121
Last edited June 30, 2010

Again Alex, I agree with you and second both your frustrations and offer of financial support, if that's what it will take!

In case you haven't seen it, here's a support thread from a week ago:

 

We do not have an exact date, as the finishing touches are still being put on the feature. It does appear that our goal of launching before the end of June will slip by a few days, but I've been assured that it's nearing the finish line and that if we do not release before months end it will be promptly afterwards.

 

Best regards,

 

Mike Rochon
Head of Support
Shopify

 

http://support.myshopify.com/discussions/questions/1090-3d-support-for-credit-debit-card-transactions

It does sound relatively positive, but who knows how long a "few days" or "promptly afterwards" will be...

Posts:
150
June 30, 2010

I will believe it when I see it, pfff tonight they sent me an email saying " Hey we have a new log" Great shopify nice logo, how about getting back to fixing real issues.

Posts:
121
July 01, 2010

I got the same email, that was my sentiment exactly!

FashShopify Member
Posts:
26
July 12, 2010

So glad I found this thread, I've had no response to my emails to support wrt 3d over the last few weeks. Its not just me then!

I am being threatened with fines, on a daily basis, by HSBC for non-compliance... They're due to start fining me at the beginning of August and so I hope we get it before end of July, but not looking too hopeful is it?

Yes - the logo update rather passed me by too...

Posts:
150
July 16, 2010

Shopify need to sort this issue before this 3D secure becomes Mandatory everywhere worldwide. To be told we were promised end of Q2 and then nothing is insulting and simply misrepresentation 

BBG Shopify Partner www.shopifyconcierge.com
Posts:
885
Last edited April 16, 2012

Alex,

If this isn't ready by Q2 I am walking

Maybe this is your best course of action, particularly if you feel insulted and misrepresented. It is in Shopify's best interest to get this done ASAP as obviously it will bring in more UK store owners, but frankly the implication that Shopify is holding back on this to spite you is a bit silly I think. Like it not, software development is not like building bridges, and an estimate is not a guarantee.

There are a ton of ecommerce software platforms out there, all with pros and cons. I don't understand why don't just move along and find one that suits your needs if you aren't happy.

Gavin.

 

 

 

www.shopifyconcierge.com ♥ www.searchifyapp.com ♥ www.bookthatapp.com ♥ www.shopifyassistant.com
Gerhard Shopify Expert www.marketbrain.net
Posts:
349
July 16, 2010

I'm also in the UK, and we too are stuck waiting for 3D secure to happen.

However, I do believe that there is no malicious intent on Shopify's behalf here. Afterall, as Gavin stated, it's in their interest to get it working to open up the doors to an EU market.

Development can be tricky - trust me, I know! There's often so many variables involved that it's near impossible at times to give an accurate timeframe.

We are in the position that it doesn't really impact our business yet, as our store is still in development, so it's difficult to put myself in Alex's shoes.

I suppose that if it did have a severe financial impact on our business then the only pragmatic choice would be to change to an alternative supplier.

But for now, I'll stick around :)

MarketBrain- the leading Shopify reporting system. | http://apps.shopify.com/marketbrain | http://www.marketbrain.net | http://www.twitter.com/rocketdesk | LONDON, UNITED KINGDOM
Posts:
150
July 16, 2010

Good points Gerhardva, but the fact that this was stated as TOP Priority over 1 year ago and its past it's deadline is beyond understanding. We cannot flirt with serious credit card regulations. Imagine if Visa and MasterCard demanded 3D secure in the USA, pffff would anyone be left using Shopify ?

Posts:
150
July 16, 2010

Gavin to anwer your question more clear...why should I move when we were promised 3D was Top Priority ???? Then we get silly emails that Shopify has new logos etc, I have spent a fortune on my website here and I was promised  3D secure. Its not just about development its also about a key important tool...Taking Credit Cards...I have also said I will personally help financially to get this done.

A forum is also a place where we can express a need for help. Telling me to move along is simply not a good enough answer sorry.

 

Gerhard Shopify Expert www.marketbrain.net
Posts:
349
July 16, 2010

I did find this quite interesting:

http://tekin.co.uk/2009/07/3D-secure-with-active-merchant-and-sage-pay/

 

This guy has forked ActiveMerchant (which is an open source Shopify product) to use 3d Secure and SagePay. Might be worth some investigation. I'll need to take a look at the code before making any snap judgements, but there might be light at the end of the tunnel :)

MarketBrain- the leading Shopify reporting system. | http://apps.shopify.com/marketbrain | http://www.marketbrain.net | http://www.twitter.com/rocketdesk | LONDON, UNITED KINGDOM
Posts:
150
July 16, 2010

Not helpful , I have sage pay, RBsi and it simply doesn't work::disappointing

Gerhard Shopify Expert www.marketbrain.net
Posts:
349
July 18, 2010

It might not be intgerated in to Shopify yet, but judging by this, I think it's certainly at the test phase

MarketBrain- the leading Shopify reporting system. | http://apps.shopify.com/marketbrain | http://www.marketbrain.net | http://www.twitter.com/rocketdesk | LONDON, UNITED KINGDOM
Posts:
150
July 19, 2010

I have been holding my breath for years

Posts:
121
July 19, 2010

Gavin, I would echo Alex's thoughts here. The point is, it does NOT take over 12 months to integrate 3D Secure.

The original deadline was in fact Q1, and I can't say that I was incredibly surprised when the 'revised' Q2 deadline was missed.

The fact is, it would be easy to move if we actually had some kind of firm deadline. If I was told 12-15 months ago that it would take this long, that we may no longer be using Shopify. As it stood, with talk of 'high priority', then Q1 deadlines, then Q2 deadlines, we persevered as we simply thought "it won't be long".

They've basically clung on to people like me with false promises.

The real dilemma for us now is whether to bite the bullet and move. It would mean rewriting a considerable about of code and in-house systems, not to mention rebuilding the sites and the risk of losing rankings. If it will be another 12 months, we'd know it would be worth it, but if it really is going to be "days" after Q2 (although it has now been weeks) then we should stick with it.

I am, nonetheless, looking into alternatives as we are rapidly running out of time.

Posts:
150
July 19, 2010

Dave I agree, to much Shopify cheerleading going on and not enough focus on important issues,

 

Shopify....Your paying clients are even saying they will help you financially

Posts:
150
July 19, 2010

Oh and it's clear why you defend Shopify Gavin

FashShopify Member
Posts:
26
July 20, 2010

Re 3d

 

I am worried that days are turning into weeks...

 

We have invested so much in our 3 new sites for this not to work.

 

Rock... hard place.

 

Everyone here is getting frustrated.

Posts:
150
July 20, 2010

Ya and today they send us an email about a contest Build a business contest....pfff how about build a 3D solution what a joke this is turning out to be.

Posts:
150
July 20, 2010

Actually weeks have turned into YEARS with this issue.

Posts:
100
July 21, 2010

This has been going on way too long and I am losing so much money and customers because of this.

Would anyone from Shopify care to enlighten us all as to why it is taking you so long to implement this and what you are actually doing about it?

It is vital to so many people's livelihood's yet it seems that nothing is being done?

I follow up the abandoned orders (which takes me time I don't have!) and am getting messages back like this are really disappointing me...

Hi Mark,
 
I'm afraid I gave up and went elsewhere. 
 
Thanks anyway,
 
Anna

Mark http://vintageletterlights.com
Posts:
150
July 21, 2010

Any suggestions where we can go I am about to cancel my shopify , i really frown upon company's that give deadlines that they never hit.

Posts:
322
July 21, 2010

I'm very sorry Alex. I spoke with the developer and we are not sure when 3D secure will be supported, they require us to do a lot more work to our credit cards servers than we originally estimated.

We are working on the issue, but I can't give you an estimation.

I run the online stores SilkArtificial.com and SnapFlyers.com | Shopify cheat sheet cheat.markdunkley.com Follow me twitter.com/markdunkley
Posts:
150
July 22, 2010

Hi Mark do you realize that this issue has gone on for years. Its not that difficult, I will say it again and again, hire developers to solve this and I will also help fund it. Its crazy, you can build a airline jet in the time they have been delaying.

Posts:
150
July 22, 2010

Just wait until the USA make 3D secure mandatory , watch for the exit door.

Posts:
121
July 22, 2010

Mark, that sounds very much like it could be months. Is that the case? (And please don't say "days" or "weeks" if that's a lie!)

Alex, have you done much looking around at alternatives yet? We may do well to share ideas at this stage.

Posts:
322
July 22, 2010

I'm not really sure Dave :(

It's tricky to estimate a time because it involves 3D secure and Shopify working together to get certified.

I run the online stores SilkArtificial.com and SnapFlyers.com | Shopify cheat sheet cheat.markdunkley.com Follow me twitter.com/markdunkley
Posts:
150
July 22, 2010

How many more years will it take someone at Shopify to pick up the phone and call 3D secure, I will say it again, if the USA makes it mandatory, shopify will have a massive issue, I can offer some cash to hire some program people if you guys are short. But 1.5 years to implement this ....ooops I mean almost implement come on. I remember last year when they said it was top priority...pfff were not stupid Shopify.

FashShopify Member
Posts:
26
July 23, 2010

So... the date has moved again?!!! noooooooooooooooooooooooooooooooooooooooooooooo.

I don't want to shoot the messenger but this is becoming very problematic.

'requires a lot more work .... than we'd originally estimated' is now what I thought I would be hearing this week!

How trustworthy could a given deadline now really be...?

Big sigh.

 

 

FashShopify Member
Posts:
26
July 23, 2010

I am not at all technical... can someone tell me what the alternatives might look like please?

We have sagePay and 2 e-commerce websites sitting on different servers.

I need to sort this out...

Care to share anyone?

 

 

Posts:
150
July 23, 2010

Well, when the USA makes 3D secure and Paypal 3D secure mandatory you will hear everyone cry like a baby and head for the exit doors if Shopify doesn't resolve this soon.

It's embarrassing to admit it....but they have taken years to try resolve this and nothing is fixed.

 

I will help finance this if they are short money

Posts:
100
July 24, 2010

I find it bizarre that Shopify will employ the skills of a graphic designer to redesign their logo, which in all honesty benefits no one and is simply not needed. The same goes for the backend re-design, it may look nice but was it needed or a priority?


Yet it seems they will not employ developers who specialize in implementing this 3D technology to fix these problems, which with the correct people would get this up and running in no time.


Getting this fixed and in place fundamental to people's businesses and livelihoods. It has been going on well over a year with constant broken promises and deadlines moved which countless people have been waiting on.


Having been with you for 3 and half years I feel really let down by Shopify.  The lack of keeping people informed as to what is going on behind the scenes with this extremely unprofessional and disappointing to say the very least. It simply looks like you really don't care and it is of no importance to you.
I am about to invest a large amount of money in new website and am seriously considering moving elsewhere as this has gone on far too long. When you look at what I pay in fees on a monthly basis I don't think we are getting the support and service we deserve.

Mark http://vintageletterlights.com
Posts:
150
July 25, 2010

I agree 100%, and like I have said before, if Shopify needs MONEY to employ these people I will help out. But from a business point of view this is embarrassing, "Top Priority" were the words said a year ago, 

suggestion: stop the contest and get back to implementing 3D Secure , this is not a joke.

Posts:
92
Last edited July 26, 2010

I am looking forward to this being implemented as it means that charge backs will be very difficult to go through. As of right now this does not affect me, however it should be a top priority. Identity theft is rampant and the credit card companies will be requiring this soon in the States. Being a new store and starting out, I have had a few suspicious attempts at ordering. If I accepted the orders and they went through the 3D process I would not get charged back.

::: http://www.watcharistwatch.com :::
Posts:
150
July 26, 2010

Thats correct Joseph, and in the UK if we don't have certain 3D secure on some of our card transactions we risk a fine of up to £20,000 from some card companies. We have been let down by promissed dates and no clarity, just wait until credit card companies require it in the USA ....Shopify will see a mass exit unless its prepared.

 

I will say it again....If more money is needed to hire programmers I will help fund it. This is U R G E N T

Posts:
121
July 27, 2010

It seems like everyone was silenced by the "Q2" promise. There seems to be a great number of people now complaining in various threads on this forum and on the support forum.

And still no real response from Shopify..?

I will again say, I will also match Alex's offer for funding if that is the issue.

Posts:
121
July 27, 2010

UPDATE: I brought this up with our CEO, CTO and those involved. We're 
getting another developer involved in this immediately to help speed things 
up.

Best regards,

Mike Rochon 

http://support.myshopify.com/discussions/questions/1090-3d-support-for-credit-debit-card-transactions

Posts:
100
August 03, 2010

Can we please have an update from Shopify on this as yet another week has passed and we are non the wiser.

This continues to mean a loss of revenue for many business who rely on Shopify for there livelihood.

Now you have 'another developer' involved we need to know where abouts you are with this and a date it will be implemented.

It is simply not fair and extremely unprofessional to keep dangling a carrot in-font of all the businesses desperate for this, yet never commit so we have to continue to loose revenue.

Mark http://vintageletterlights.com
Posts:
150
August 03, 2010

I agree with Mark unprofessional absolutely....This has gone on for years and the company continues to feel its okay to dangle carrots in front of paying clients....I am sure other companies like Shopify will pick up on these posts and come grab good paying clients like us. Tic Toc..... 

FashShopify Member
Posts:
26
August 16, 2010

Has anyone heard an update from Shopify?

kayla Member
Posts:
96
August 16, 2010

I'm in my evaluation period and would like to understand this issue better before committing. Is this feature common in other ecommerce solutions?

This is my first ecommerce site and sometimes it's hard to even know what questions to ask.

Posts:
322
August 16, 2010

We have a developer working on 3D secure. Not sure when Shopify will be fully supported and we will have more information when we come close to completing the integration.

Kayla, if you're in the UK and accepting Maestro then you need a "certification" to accept payments called 3D secure. Shopify doesn't support this yet, and people in this thread are wondering when we are going to roll out support.

I run the online stores SilkArtificial.com and SnapFlyers.com | Shopify cheat sheet cheat.markdunkley.com Follow me twitter.com/markdunkley
Posts:
9
August 16, 2010

Ye gads, this is the first I have heard of it....I do all payment through paypalpro - does anyone know if this requires certification to accept Maestro?  My shopify store is new and I never would have gone with the company if I knew they didn't support this....

http://www.blockart.co.uk
Posts:
150
August 16, 2010

Mark will this be done by 2012 ? these excuses are simply unreal and as you can see this issue will not go away.

Posts:
5824
August 16, 2010

Alex,

Mark does not know when it will be done. I don't know. Mike does not know. We all agree the situation royally sucks but there is no point in pestering Mark about it.

~ Caroline

Caroline from http://11heavens.com ∴ mllegeorgesand AT gmail DOT com
kayla Member
Posts:
96
August 16, 2010

Caroline, it seems like the point is that communication hasn't been good. "Working on it", could mean it's on your feature list but hasn't been prioritized yet, could mean it's in progress and we're having trouble, could mean a bunch of things.

I don't think the issue impacts me right now. But I'm about 80% decided on shopify for my ecommerce needs and threads like this concern me.

For me, it's not that the feature doesn't exist....it's the lack of communication on something that is clearly critical path for some of your customers. And it makes me wonder what happens if I run into something critical path...

If there is agreement that it "royally sucks", perhaps you could be more forthcoming about what the specific problem is that's holding up a product that supports this?

Posts:
121
August 17, 2010

There's some more info here from a few days ago:

http://support.myshopify.com/discussions/questions/1090-3d-support-for-credit-debit-card-transactions#comment_2568629

It does at least go into a bit more depth to try and and explain what the issues are/have been.

Posts:
5824
August 17, 2010

I will copy Mike's words here (from August 13th 2010):

Our CTO was working on the 3D secure integration in 2009 when he realized that we would need to re-do our Secure Card Server integration in order to accommodate the new 3D secure requirements. Rather than finish development on the 3D secure side of things and then go back and work on the Secure Card server, he put the 3D secure project to sleep for a few months to focus on the Card server pre-requisite. He got stuck with the card server and wasn't able to get things going again, but felt that he was close to completing it, at which point the 3D secure implementation would have been very quick to finalize.

We've now essentially given up on the Secure Card server, and have started over again with 3D secure so that it can operate independently of the card server requirements. Essentially we're starting from scratch with a fresh set of eyes. It will be longer and more arduous to implement 3D secure without the Card Server having support for it, but without knowing when the Card Server changes can be completed, we feel that we have no other choice but to go down this path.

Thanks Dave for the link!

Caroline from http://11heavens.com ∴ mllegeorgesand AT gmail DOT com
kayla Member
Posts:
96
August 17, 2010

Thank you for the further info!

Posts:
150
August 17, 2010

That news is devastating, I will not risk my business anymore and now will look for an exit from Shopify soon unless a miracle happens soon. This puts many shops that require 3D secure in the UK at risk. Once the banks make it mandatory for Visa and Mastercard its over unless this is fixed. My only fear  is if the USA makes 3D secure mandatory and will issue fines for not being compliant then this entire platform will be in a serious situation. To hear this news after paying thousands of dollars of fees to Shopify after waiting years is rubbish, I am very angry,and for all those people who try to defend this are obviously not sitting ducks like us in the UK

And we have ONE person working on this, pfff I have said it again I will help finance this.

Posts:
150
August 17, 2010

Longer and more arduous.....so my comments on 2012 before the London Olympics are actually not far off.

damo2576 Member
Posts:
85
August 18, 2010

Very disappointing.

Just so I understand there is no real option now for UK users other than using an off site provider like Nochex.

For me that isnt a real long term option as its bad enough leaving my domain for shopify.com during checkout - jumping again to Nochex is really bad.

 

Posts:
150
August 19, 2010

I agree, wait until they make 3D secure mandatory in the USA, Shopify will have a HUGE!!!!! Issue, Tic Toc Tic Toc

FashShopify Member
Posts:
26
August 20, 2010

oh god. So its going to be a long time before 3D secure is available, judging by the single person that's working on it and the comment from Mike about it being a long and arduous task...

It would be very helpful to know a ballpark date for integration. Because I don't know whether to go for Nochex or not... I need to plan, but I don't have the information to plan...

To Nochex or not to Nochex? hmmm...

 

Posts:
150
August 22, 2010

Nochex , pfff i went down this route, but serious why should you have to resort to sub par service, WE PAY for SHOPIFY monthly, Its not rocket science.... I will say it again , If shopify lacks the financial resources to fix this issue I will personally help. This is actually becoming a long running joke the more they delay.....its been over a year now

Posts:
150
August 22, 2010

Fash....they will all cry when the USA demands 3D secure, if i didn't sink so much money into my SHopify store I would be gone months ago.

Posts:
150
August 22, 2010

I will actually start a counter on development time. Lets start with today as day 1 development. Watch this space see you here again in a few months.

damo2576 Member
Posts:
85
August 23, 2010

Um why don't they put more than one dev on it?

MrBen Member
Posts:
4
August 23, 2010

Hi,


Reading this with interest as we have several projects in the pipeline that we were considering Shopify for - but as they are all UK based this is a real issue.


I've been looking at the SagePay site and it says they have 3D secure processing built in:

 

"Sage Pay advise all our vendors to use this service. As well as being a free service that Sage Pay provide, 3D Secure is also a value added tool. It is easy to set up and can compliment your existing fraud screening services such as AVS/CV2 and The 3rd Man to assist you in reducing the risk of fraud."

 

Can the built in system not be used with Shopify?  Its not a payment gateway I've used on a site before so sorry if I have missed something obvious!


Posts:
309
Last edited April 13, 2012

I'm not defending Shopify here but having more than 1 dev isn't always the best way to do things. It also depends what the dev is doing, are they purely programming a technical specification or are they also involved in the technical understanding, compliance and requirements.

You can't just put an engine twice the size in your car and expect it to go twice as fast can you?

3D secure and associated PCI compliance should not be under estimated and I believe that all the other hosted stores including BigCommerce and Volusion have the same issue. (I stand to be corrected on this.)

Stuart Whitman http://stuartwhitman.co.uk + http://wiki.shopify.com/Stuart_Whitman + http://twitter.com/stuartwhitman + http://hookedonshopify.com
Posts:
309
August 23, 2010

@MrBen The Shopify gateway (ActiveMerchant) has to be changed to handle the requirements for 3D secure and the business processes involved with this.

Stuart Whitman http://stuartwhitman.co.uk + http://wiki.shopify.com/Stuart_Whitman + http://twitter.com/stuartwhitman + http://hookedonshopify.com
Posts:
121
Last edited August 10, 2012

@MrBen - SagePay does have 3D Secure support on it's Server and Form integration methods. Shopify uses Direct integration which requires the e-commerce cart/provider (in this case Shopify) to do the 3D Secure integration.

Having the ability to use Server/Form instead in the short-term would be much more bearable for me than having no 3D Secure at all, but I'd rather the real deal was just finished obviously.

@Stuart - I believe you're right in that BigCommerce and Volusion do not have this functionality yet, but from when I looked into BigCommerce, it looked possible to use Server/Form integration.

FashShopify Member
Posts:
26
August 24, 2010

@Ben - I also got excited when i saw that on sagePay's site but unfortunately we need shopify to plug the remaining gap it seems.

So Nochex an option but no I don't see why i should have to pay twice, and its more than that - its twice the work, and I can't clone myself.

Not sure where to go from here. ho hum

 

 

MrBen Member
Posts:
4
August 24, 2010

Our clients want to use SagePay so thats a deal breaker. Until we get the option we can't recommend the solution to clients which is a pain as everything else about Shopify is great. Need to find another solution now :(

FashShopify Member
Posts:
26
August 24, 2010

I'm sorry MrBen, there's a lot that's good about Shopify but there doesn't seem to be a lot they can do in the short term re 3d - unless you can get a date as to when it will become available and maybe persuade your client to wait for it? (I would also love to have a rough idea of when it might be ready!!) The only problem may be that the banks are about to start charging us anyway - though maybe this is dependant upon which bank? don't know - for every non-compliant site, and that's nothing compared with the 'you are not compliant' type email and letter harrassment!

MrBen Member
Posts:
4
August 26, 2010

I've been hunting but I can't find a host store solution that gives the design flexibility of Shopify.

What are the implications of using Shopify with Sagepay Direct Integration and Paypal in to UK. Can we just not except Maestro? Or are will still open to fines from the bank?

I don't think not taking Maestro is a deal breaker - but getting our clients fined is!

FashShopify Member
Posts:
26
September 08, 2010

MrBen I hope you found some answers...

 

In the meantime - does anyone have any update on 3D secure pls??

Posts:
100
September 09, 2010

Can someone from Shopify please update everyone where they are with this?

Mark http://vintageletterlights.com
Posts:
121
FashShopify Member
Posts:
26
September 10, 2010

Thanks for posting that link, Dave - I'll keep checking back... I spend so much of my time now checking for progress on this issue!

Posts:
121
September 10, 2010

Me too - I've got about a dozen RSS feeds all for this!

Posts:
100
September 13, 2010

Thought I'd just ask if anyone in the UK has found a way to get around this issue and accept Maestro Cards?

I use Paypal Wesbite Payment Pro but would consider switching if there was an alternative?

 

Mark http://vintageletterlights.com
Posts:
100
September 29, 2010
Mark http://vintageletterlights.com
Posts:
150
October 01, 2010

Congratulations Shopify , its been now over 395 days since I made this post and you still have not figured out how to fix the 3D Secure issue. This issue is so important to us Online Sellers in the UK its beyond help now. I will say it again, if you lack the financial resources to fix this problem I will personally donate money.

This is becoming the laughing stock of the development industry. There are a bunch of developers watching this space. It has now been well over 1 year and going on 2 years and Shopifys team is no closer. Oh my ....

mosdef Member
Posts:
1
Last edited October 01, 2010

Quote/AlexWyatt: "i will personally donate money..."

Didn't you know, unless you are not signed up with shopify, you are already donating money to them on a monthly basis? Its included in their ridiculous pricing scheme.

Seriously, following forum threads like this one reinforced my decision to never recommend shopify to any of my clients.

I have probably not seen a company paid this well and still not giving a tinker's damn about the needs of its clients.

For a small 30,000 usd monthly revenue shop, shopify charges 400 bucks each month.

For that money you can easily get your own dedicated server power and pay some integrator to set up an os or licensed e-commerce system 100% according to your needs.

BTW, the patch for activemerchant (the ruby class shopify is based on) to support 3d secure is available since July 2009 along with a step-by-step integration tutorial that everybody and his grandma could follow.

Being aware of that, the only answer to this issue from a support staff member shows the absurd ignorance customers of shopify are dealing with on a regular basis:

"I spoke with the new developer that is heading 3D secure integration now and it looks like we are not there yet. Apparently a lot of the work that went into the project had to be set aside, and he wasn't able to provide an idea of when we will see 3D secure available."
Translates to: motion dismissed, moving on...

I am so glad i have never referred a client to shopify - they would probably hate me for that by now...

Posts:
2730
October 01, 2010

@mosdef. Comedy. Serious comedy.

You know someone that makes $30 a month in sales, and pays $400 to Shopify? 

Please introduce me, as I have a nice solid steel bridge to sell them immediately. Good price too.

 

 

 

 

Specializing in Shopify Apps hunkybill@gmail.com http://www.resistorsoftware.com
Posts:
150
October 01, 2010

Yes 396 days and we continue to see the flaws, I never thought I would say it.....but I think its time to leave this platform.

Posts:
309
October 04, 2010

One possible solution to this until it's fixed might be to plug foxycart into shopify and then checkout using foxycart. Depends on the 3D secure situation with foxycart I guess.

This way you would pay the monthly hosting fees to Shopify and to Foxycart but no selling fees.

Would anyone be interested in this?

Stuart Whitman http://stuartwhitman.co.uk + http://wiki.shopify.com/Stuart_Whitman + http://twitter.com/stuartwhitman + http://hookedonshopify.com
Posts:
121
October 04, 2010

An even better 'interim' solution would be to just implement VSP Form. That redirects to the Sage Pay payment form that has 3D Secure built in.

 

Alex, I'm beginning to think the same, this is also starting to cost me time and money, not to mention the stress! I'd be happy to compare notes on this, but we'd obviously have to do it elsewhere and not on the forums.

 

I'm really hoping the last Shopify response doesn't translate to "motion dismissed, moving on"...!

 

Posts:
150
October 04, 2010

Day 399 clock continues to tick away. How embarrassing.....

damo2576 Member
Posts:
85
October 05, 2010

Does anyone have any experience of this issue with Magento - is it still an issue there?  My wifes actaully having a site developed in that so willl find out soon enough...

I was also looking at this http://www.actinic.co.uk/ any experience?

Posts:
150
October 05, 2010

Why should we pay 1 percent to shopify when they cant even fix a secure way to accept money for us in UK.

Posts:
150
October 06, 2010

Day 400 is here now and ticking along

Posts:
135
October 12, 2010

Are people experiencing this issue in countries other than the UK? We recently had some international customers complain about credit cards not being processed and I am wondering if this is the issue.

Posts:
407
October 13, 2010

As Dave S has suggested, we've implemented VSP Form, now called SagePay Form, for Sage Pay customers. This should be a good stopgap for customers using SagePay. Please email 3dsecure@shopify.com if you'd like to beta test it. It will be online later today and after a few days of beta testing we can open it up to everyone.

Work on the generic 3D Secure solution is ongoing with great progress, although there is still work to be done.

Cody Fauser Shopify – CTO
emregunes Member
Posts:
5
August 17, 2011

After nearly one year, any progress?

Posts:
9
January 18, 2013

Been over two years now, are Shopify doing anything to support 3D Secure yet?

livit Member
Posts:
4
April 28, 2013

Hi Cody
What's the status on this?

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