Title Replies Last Post
Deactivate Order Confirmation g26

Hi there, can someone tell me how I can disable the order confirmation email? Thanks in advance. Marco

Today by Crane & Canopy
Cost of goods sold field? Ever going to happen? g8

We take advantage of Shopify POS and Shopify Mobile, and use Shopify Payments. IF Shopify would find a way to add a cost field, per item variant. We wouldnt need any other program. all i need is a way to run an order report that would show me total sale, sales tax collected, cost of goods sold, and net profit.Seems too easy to make thi report happen. Are there anyupdates, or does anyone have a ...

Yesterday by The Prosperous Shop
Shopify now has SSL!

Hey everyone! As of February 1st, Shopify is adding the option to encrypt your custom domains with SSL, right from the very first page. We wrote a blog about it! We’ve always had SSL in the checkout but more recently there has been a demand to switch over to entirely encrypted sites, not just for customer peace-of-mind, but also to keep up with changes being made by search engines t...

May 16 2016 by SmartFeed
Feature Requests: How do I make them?

Hey all! We're currently in the process of changing how we store our feature requests internally. There used to be an email to send those requests to specifically; that email is no longer being used. We'd love if you can send all of your requests to a Shopify staff member atsupport@shopify.com. While we make our changes, this makes sure that we definitely read your requests and ar...

May 12 2016 by Alex M
Reporting Bugs

If you run into a bug with the system, please contact Shopify Support. They are staffed 24/7 and will be able to escalate issues to the proper team.We continue to invite you to provide your insights and feedback on how we can improve Shopifyin this forum. We listen to all of your feedback, even if we can't implement every suggestion. This forum is also a great place for you and fellow store...

Sep 4 2013 by Jonathan Snook
New Notifications / Templates release - having a nightmare!!

So Shopify seems to have released some changes to the way notifications work. It's completely messed things up for us. Observations so far 1. Our customised "customer contact" template has been wiped 2. We've lost the ability to create simple text only notifications - you only have the option to create HTML templates now? 3. Clicking on "Contact Customer&qu...

Today by Leighton
Problems with Facebook Mobile App

I am able to sell from my Facebook business page on a desktop computer but am having trouble with being able to make purchases via mobile. I downloaded the Facebook app and have the Facebook channel set up on my Shopify account but am not sure what to do next. I found the code snippets for both Android and iOS but have no clue what to do with them. I had another website and was able to play aro...

Today by Sarah Gilbert
Setting up Email Hosting with Shopify

Hi, So I am hosting my domain (elitebanker.co.uk) via Shopify's hosting service. I want to set up email hosting and have purchased the service offered by godaddy. They have now asked me to "Find where to add a TXT record, and enter[the TXT value]". I was wondering where this was in Shopify? I haven't been able to find anything on the discussion forums. Many thanks, Adi

Yesterday by Alex Roo
Newsletter Box not Checked by Default On Checkout Screen

In Settings > Checkout > Order Processing > Collectino consent to send promotional emails to customers from your store I have the value "Customeragreesto receive promotional emails by default" selected, but on the checkout page, the box is still unchecked. I am assuming this is a bug - hopefully someone can help me find resolution! Many thanks

Yesterday by Philip K
Norton Symantec Certification

Hello, I am attempting to get Norton by Symantec on my shopify site but I am having issues. Norton is asking for a CSR(Certificate Signing Request) I called Shopify tech support but they could not provide me with a CSR. Has anyone ever attempted to do this or should we just relay on Shopify's certification?

Yesterday by Max Proctor
Custom Email Module?

Hello, i'm new to Shopify and would like to ask somethings, honestly alot of things :) I don't know where should i start, so i'll just list the things that i need to find out for I need to create a view which has a form - text boxes like name, email, address , links and more. Customer should put and fill up the details inside the form, then the field contents should be save to d...

Yesterday by Max Proctor
Shipping Address overwrites Billing Address when Paying via Paypal

We have been live with Shopify for a couple of weeks and have encountered a problem where the Billing Address is over-written with the Shipping Address if the customer pays via Paypal. If they select the CHECK OUT WITH PAYPAL button from the Customer Information page (or View Cart) then a different billing address can be set on the order before it comes through to us (although the clumsiness...

Yesterday by David Whiting
how to get sales

shop been open 1 month. I have spent what little funds I have on Facebook ad and Google ad words. I have loads of advice on how to get a sale from loads of different companies who get me a sale for a fee. I have Facebook Instagram and twitter and have built up a small following but still no sales??

Yesterday by Philip K
Backorders and Credit Card Authentication

Hi, What exactly is the process within Shopify inmaintaining Credit Card authentication on slaes with items on backorder? Thanks!

Yesterday by Matthew
Shopify + Jet = Success

Of all of our marketplaces we work with, Jet.com is running a close second in business to Amazon. Amazon is king without a doubt however Jet is good for about 30% of the business you would normally get through Amazon... for some sellers the number can be very close. If you are selling on Shopify and need a boost in your sales, you should definitely consider Jet. It is still in the early sta...

Yesterday by SmartFeed
Changing order status page

Is there a way that I can modify the order status page email? I couldn't find the liquid file associated with it. The order status page is the final page of the store's checkout. https://help.shopify.com/manual/orders/status-tracking#translate-your-order-status-page Thanks.

Yesterday by Woon Tang
fulfillment status

I would like to see on the orders screen the fulfillment state column have the date shipped so that I can select orders for printing easier

Yesterday by Diana S
customize height of the banner image

For the Check Out page, I have uploaded a banner image with height about 120px but when I preview it, it is showing the height of 400px. is there a way that I can customize the height of the backgrounds image for the banner image, ie.using css?

Yesterday by Woon Tang
Multiple domains to track commissions

I have a sort of complicated, very wordy question. I'm going to keep this completely hypothetical simply because I'm not sure the route I'm going to take yet. Let's say I own a vitamin company called Crush It Vitamins that are marketed towards weightlifters and bodybuilders. I own crushitvitamins.com and Shopify hosts my website and store, whose domain I got from 1and1. The ...

Yesterday by Diana S
Adwords clicks are 1/3 of Shopify visitors

So we typically have 800-900 clicks/day from Adwords and Shopify will report 1/3 of this number as visitors. Has anyone else seen this problem?

Yesterday by Brent Miller