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Topic
Posts:
50
May 22, 2006

Can you customize the checkout process? This post is outdated

Once the shopper clicks "proceed to checkout" - can I not customize the experience past that point? Are all shops forced to go into the checkout.shopify.com template?
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Replies
krew Member
Posts:
8
June 01, 2006

I’m curious about this as well. Left the way it is, customers will see three different designs through the checkout phase:

1. Site Design 2. Shopify Checkout 3. Paypal

I find it very disorienting.

Posts:
2055
June 01, 2006

We will move the layout of the checkout process into liquid after we have done more work on it. One of the big changes for this area are still internationalization. After we release something in liquid our hands are pretty much bound because all the future changes we will do have to be backwards compatible.

Before liquidification of screens we have much more control and can implement features we want quickly. There are plans to move almost every part of shopify to liquid eventually.

We can’t really help number 3 by the way but you could always get a merchant account and a credit card gateway supported by shopify which does not require the paypal step.

Tobias Lütke - Shopify CEO // http://twitter.com/tobi
krew Member
Posts:
8
June 01, 2006

Well, that’s incredibly good news, this was one of the major blocks from me using Shopify. Is this something that will be happening soon?

(I didn’t mean to suggest anything could be done about the Paypal screen, it was more to illustrate my point. :-) )

Thank you so much for your quick response.

Posts:
2055
June 02, 2006

It really depends on the magnitude of customization we allow. I’m just dreading allowing people to customize it in some profound way because, you and me know both, it will lead to shops where customers end up running into a wall and cannot finish their checkout and then I have to do the support for it ;)

Ah the joys of customizability

Tobias Lütke - Shopify CEO // http://twitter.com/tobi
krew Member
Posts:
8
June 02, 2006

Honestly, I’d be happy with the ability to insert my own CSS on the checkout page, and potentially have the option to insert my site’s header/footer.

Any more customization than that would be unnecessary, no?

Posts:
50
June 02, 2006

Agreed. Only controlling fonts, colors and insert hooter/footer images would get us most of the way there. The layout you use for checkout is fine, it’s the branding/experience I want to control.

Posts:
2055
June 02, 2006

Maybe i can just move the layout for the checkout process into liquid. This would allow people to skin it in some significant ways without the possibility to really break things (unless you reallly try)

Tobias Lütke - Shopify CEO // http://twitter.com/tobi
Posts:
42
June 04, 2006

Regarding the PayPal issue – have you thought of PayPal Payments Pro integration? It would keep the entire checkout on the Shopify side and would be an affordable option for those not yet able to justify a merchant account.

Posts:
2055
June 04, 2006

the foundations for this support are already laid.

The service is still in testing however, they only offer it for US ( not even Canada ). They say they will be expanding it any second now but have been saying this for a good 6 months. Broader access for the service would definitely bump it in my todo list

Tobias Lütke - Shopify CEO // http://twitter.com/tobi
krew Member
Posts:
8
June 04, 2006

Paypal Pro integration would be so pure dead brilliant that it boggles my mind.

I’m in Canada, so it’s unavailable, but I can not wait for this to be a reality. Wonderful news, Tobi. :-)

Posts:
2055
June 05, 2006

If a service is cool there is a farily good chance that shopify will support it. Rule of thumb ;)

Tobias Lütke - Shopify CEO // http://twitter.com/tobi
Posts:
7
June 05, 2006

Agreed. Only controlling fonts, colors and insert hooter/footer images would get us most of the way there. The layout you use for checkout is fine, it’s the branding/experience I want to control.

I too am down with this level us customization. People expect the checkout process to be standardized. I think Shopify risks eroding their brand if they let people customize the check out process beyond fonts, colors and wrapper.

Posts:
50
June 05, 2006
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upvotes

I think Shopify risks eroding their brand if they let people customize the check out process beyond fonts, colors and wrapper.

I’ll be honest here, this isn’t my concern at all and I don’t think it should be Shopify’s either. IMHO, the number one reason to allow us to skin the checkout process is to reduce the number of abandoned shopping carts. If we’re not making money, Shopify’s not making money.

My customers don’t need to know I utilize Shopify. It’s not something I’m trying to hide, but it’s not the reason they are doing business with me—it’s my products, my customer service, my brand. Shopify’s brand isn’t what needs to be supported during checkout, mine is. A consistent brand experience (of my brand) from beginning to end will help everybody find greater success.

Posts:
2
June 06, 2006

Tobi: I think as long as you allow people to customize around your “cart content” people will be happy enough. And provided that you have done a good job of structuring your cart html it should be totally fine. Think of it as kind of a zen garden on the shopify cart code. The main part is the around the “cart content” which is enough to maintain branding. Plus restricting people to good html structure is a good constraint to start from.

Plus this should be relatively easy to implement with your theming engine, no?

I’m new to shopify so tell me if I am totally off.

matt Member
Posts:
2
June 06, 2006

being able to skin the actual checkout would be great and goes a long ways to giving the customer a consistent experience from intial pages through to checkout.

case and point. i’m running a program now that consists of a user going from search to landing pages and then submitting an order form. i’d love to be able to make the hand off from landing page to credit card auth/shopping cart as smooth as possible.

is this a real possibility? if so, i’d love to get it going immediately.

Posts:
2055
June 06, 2006

All i can promise right now is that it is on my todo list.

I can maybe bump it a bit but there are other things i really need to do first.

Tobias Lütke - Shopify CEO // http://twitter.com/tobi
Posts:
2
June 07, 2006

Tobi: do what you got to do bro, thanks for taking the time to listen.

Posts:
1
June 20, 2006

In reading this thread, it looks as if Shopify will work with Website Payments Pro (Paypal), but Shopify does not appear on the Paypal site as a qualified vendor. If we sign up for the Website Payments Pro, will there be coding for me to do? Thanks for your response….

Posts:
258
June 20, 2006

To my knowledge, Shopify doesn’t yet work with Website Payments Pro, and it won’t be supported until it’s available for merchants outside the US.

Cliff Spence www.PromotionSickness.com
Posts:
34
June 30, 2006

Here’s our own selfish customization requirements for the checkout page:

1) We are selling to businesses so we need more information in the billing and shipping info such as Company Name and Customer Account Number. At worst I like to be able to relabel existing fields in the checkout page.

2) Capacity to insert a personalized message such as “Thank You For Your Business” or “Invoice will follow”.

3) I still haven’t figured out how to insert a logo anywhere on the site (I’m still fairly new to this liquid stuff!), but when I do, the ability to insert our logo in the checkout page maintains the confidece of the customer as they visually see they are still on our site.

Surplus1 Member
Posts:
28
July 06, 2006

I need two things…ability to put a big fat note somewhere telling people what’s up with our shipping, and when shipping is 0.00 have it not say “free”.

Posts:
9
July 08, 2006

I think the need to customize checkout goes beyond stylesheets and the look and feel. There are many businesses that will need to capture additional information at the point of sale beyond simply billing and shipping addresses. For example, monogramming or personalizing products with custom text, special requests made by the customer, personalizing text on gift cards, gift wrapping (yes or no), etc.

Not that I have a need for all of these things…just using them as examples. Of course some of these things could also be solved if there were a way to capture additional information on the product pages.

Posts:
102
July 08, 2006

I agree! It’s been long enought that the checkout process has been out of our hands. It would be nice as you said to add a few extra fields weather they are used by shopify or just redirected to our mailboxes. Options make for happy customers.

Posts:
42
July 11, 2006

I want to come back to this issue because as our site nears launch, this is one area where we really need to shine.

Not being able to customize the checkout process at all is a serious problem. I would like to add at the very least our color scheme, logo and some text at the top and bottom of the checkout.

Abandoned cart rates can sometimes be as much as 50%, and this will seriously help reduce them. Right now, there is no indication that they are still at my store when they proceed to checkout. Even the copyright at the bottom changes to Shopify…

Brandon

Posts:
102
July 11, 2006

Brandon, We are all waiting for things like control of pages, checkout, etc… All I can say is from what I hear it is coming! WE had the same reservations but found that when people want what you buy, they will go anywhere to get it. It also didn’t hurt that we moved out entire site into shopify, so no leaving the domain. Hang in there! It’s coming!

Josh Member
Posts:
9
July 24, 2006

I can’t wait for this to happen. Until then I will just keep working on my Vision theme. When I can customize my checkout, I will start selling.

Posts:
8
September 19, 2006

I also wanted to express my interest in PayPal Pro support. Please move it up on your list Tobi. Authorize.net is just horrible to work with everyday. I have been doing a ton of Shopify sites for clients and PayPal Pro would be the prefered solution for them if it was available.

danW Shopify Advisor
Posts:
1037
Last edited September 23, 2006

Add me to the list of people looking for PayPal Pro.

Does anyone know if you can step up to PayPal Pro on Paypal’s side and still use it as a checkout option? Obviously without the added features that Pro provides.

Dan - http://www.xtremechargers.com
Posts:
2055
September 23, 2006

Paypal Pro support is under active development

Tobias Lütke - Shopify CEO // http://twitter.com/tobi
tony ferraro Member
Posts:
1
April 19, 2007

was this issue ever resolved? I want to be able to

1. add a paragraph on the footer of the checkout.shopify.com
2. disable the shipping address selector box so that the billing and shipping are the same
3. make some of the form fields required

can I do this?

Posts:
407
April 27, 2007

No, you still can’t customize layout / content of the checkout process.

Cody Fauser Shopify – CTO
Posts:
407
Last edited September 25, 2007
Cody Fauser Shopify – CTO
Posts:
339
September 26, 2007

for those wanting to jump to the good news: http://forums.shopify.com/categories/2/posts/9178#comment-12948

Mike www.cardiaconline.co.uk | www.anothervision.co.uk

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